article thumbnail

Chatbots for the tourism industry, a multi-faceted benefit


The tourism industry, an ever-changing sector. The face of tourism has evolved a lot in the past decades. As a consequence, the tourism industry needs to shift the way they engage with visitors and customers and travel companies need to keep seeking new ways to improve customer journey and make travel more convenient.

Tourism 121
article thumbnail

XI Café Podcast, Episode 1: The legalsuper Journey Towards Becoming a CX-Focused, Data-Driven Organisation

InMoment XI

Eslam is a PhD & CCXP Certified Customer Experience (CX) lead with a proven record of designing and delivering CX programs across different sectors such as Financial Services, Government, Tourism, Oil and FMCG in Australia, Africa and Asia.

Tourism 493

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Important is Customer Service in Travel and Tourism?


Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Customer service in travel and tourism clearly needs to follow your customer wherever they might be.

Tourism 56
article thumbnail

Journey to Excellence: Elevating Online Travel Customer Experience


Now that tourism has resumed, it's not just passengers facing a new landscape, it's also the industry operators. In 2020, the global pandemic grounded both international and domestic travel, transforming jet-setters into armchair adventurers.

article thumbnail

How to Draft Effective Customer Satisfaction Survey Questions for Hotels & Tourism


Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. In hotels and tourism, reputation is what powers continued business success. The post How to Draft Effective Customer Satisfaction Survey Questions for Hotels & Tourism appeared first on Comm100. Consider Your Reputation.

article thumbnail

How Any Business Can Adopt a Hospitality Mentality


” About: Josh Liebman specializes in guest experience within attractions, hospitality, and tourism. Loyal guests or loyal customers continue to do business with you, tell others about it, and even defend your business when needed. They help advocate for and evangelize your business.”

article thumbnail

Exploring the Impact of COVID-19 on Customer Behavior


Meanwhile, wild animals are appearing during daylight hours while also thriving in number due to less commuter traffic and tourism—an impact scientists have dubbed the “anthropause.”. On the flip side, it’s obvious how sectors like travel and tourism have suffered over the last year—and that means dwindling contact volume.

Customers 156