CX Ahead

FEBRUARY 11, 2019

The post Engagement lessons from Orlando, the world’s entertainment capital appeared first on CX Ahead. Back in 2016, I wrote an article sharing that the biggest misconception around customer experience back then was that marketing would fully own the customer journey design. This […].

Entertainment 40

Entertainment Engagement Customer Journey 2016 40

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces. They uncover the mysteries of the “hermit consumer” – a seismic $600 billion shift in consumer behavior brought about by the pandemic.

2023 143

2023 Customer Satisfaction Touchpoint Customer Experience 143

Alida

JUNE 3, 2021

They help build their readers' confidence by providing them a pulse on the latest trends in fashion, grooming, entertainment, travel, culture, automotive, and more. SWAGGER Magazine is North America's leading, digital-first, modern men's luxury lifestyle magazine.

Magazine 221

Magazine Automotive Entertainment Fashion 221

InMoment XI

MAY 24, 2022

Spectacular Entertainment. More than 200 of the top CX professionals in Australia attend the XI Forum each year. Take the opportunity to meet like minded people and form new, long lasting industry relationships. .

2022 493

2022 Customer Journey Events Entertainment 493

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more.

2022 493

2022 Measurement Customers Customer Experience 493

The DiJulius Group

SEPTEMBER 20, 2023

This episode of The Customer Service Revolution invites you to a fascinating conversation with Bronkar Lee, whose journey from an overweight kid to a high-profile entertainer, performer, and motivational speaker is inspirational. Bronkar’s unique blend of music and circus entertainment, which has earned him.

Entertainment 64

Entertainment Customer Service Article Customers 64

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.”

Social Media 40

Social Media Entertainment Online Experience Interaction 40

Alida

FEBRUARY 22, 2022

with a diverse portfolio of software products and services for the architecture, engineering, construction (AEC), manufacturing, media and entertainment, and education industries. Autodesk, Inc. is an American multinational software corporation ??with

Innovation 130

Innovation Entertainment Customer Experience Customers 130

SAP Customer Experience

APRIL 18, 2023

While customer engagement platforms like SAP Emarsys can be an obvious solution for a retail giant or an entertainment company, there can be unexpected benefits for smart customer relationship management for Utilities companies.

Customer Relationship Management 78

Customer Relationship Management Customers Customer Engagement Customer Relationships 78

Help Scout

AUGUST 22, 2023

Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud. Read the full article

Customer Service 81

Customer Service Customers Entertainment Article 81

Experience Investigators by 360Connext

JANUARY 14, 2016

It seems to be human nature to focus on the unnecessary but more attractive/compelling/interesting/entertaining distractions instead of the stalwart/steady/reliable but boring items in our everyday lives. How many moments do we give to social media, Buzzfeed, Candy Crush, etc?

Social Media 241

Social Media Customer Experience Entertainment Consulting 241

CSM Magazine

JUNE 7, 2023

MSG+ is the latest addition to Harte Hanks’s roster of over a dozen streaming clients supporting media entertainment and sports league, including Warner Bros Discovery, and the NBA. MSG Networks is part of the Sphere Entertainment Co. For more information, visit hartehanks.com. NYSE:SPHR).

Customers 52

Customers Sports Multi-Channel Entertainment 52

InMoment XI

APRIL 6, 2017

Caesars Entertainment VP Total Service Terry Byrnes and. Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. View Article.

Culture 200

Culture Sales Entertainment Customer Experience 200

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. One of the biggest challenges that I’ve seen businesses face today is creating experiences that are both consistent and memorable.

Guest Experience 40

Guest Experience Entertainment Brands Hospitality 40

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement.

Customer Experience 41

Customer Experience Entertainment Customers Call Center 41

Gravy Analytics

APRIL 15, 2019

Gravy Analytics uses anonymous, mobile location signals to understand where people go in their daily lives, and give brands new visibility into the offline customer journey. These location-derived insights power our industry-leading audiences that enable advertisers to reach engaged consumers…

Entertainment 64

Entertainment Travel Customer Journey 2018 64

dscout People Nerds

JULY 31, 2023

Facilitating entertaining sessions can make all the difference. Sometimes stakeholders don’t realize the real value of what you’re providing.

Engagement 52

Engagement Entertainment 52

CSM Magazine

NOVEMBER 3, 2023

The Importance of Customer Satisfaction in Sport Betting Customers are largely accustomed to receiving high levels of support while engaging with an extensive variety of online entertainment and retail industries and countless other online businesses.

Customer Satisfaction 52

Customer Satisfaction Sports Customers Entertainment 52

InMoment XI

APRIL 6, 2017

Caesars Entertainment VP Total Service Terry Byrnes and. Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. View Article

Culture 182

Culture Sales Entertainment Customer Experience 182

Doing CX Right

APRIL 22, 2023

Britanny Hokak, author and entrepreneur, and Stacy Sherman reveal 5 tactics to create brand advocates and raving fans based on working with reputable customer-centric companies and famous entertainers. The post 5 Essential Elements of Creating Loyal Advocates and Raving Fans appeared first on Doing CX Right.

Customer Centricity 59

Customer Centricity Entertainment Brands Customers 59

QuestionPro Audience

MARCH 16, 2018

As mobile becomes more popular, however, the entertainment business is using the technology to capture what was lost in the relationship between the studios and the consumer, and convert that data into meaningful insight into what works and what doesn’t.

Entertainment 98

Entertainment Consumers Advertising Insights 98

Advantage Communications

MARCH 15, 2021

92 percent of this time spent on apps like social media, messaging and entertainment - with just 8 percent spent on a web browser. The time that US users spend on their mobile phones is continuing to grow. According to TechCrunch , Americans spend about five hours per day on their cell phones.

Customer Experience 80

Customer Experience Social Media Customers Entertainment 80

NetBase

MARCH 23, 2020

The Entertainment Industry has been hard hit by COVID-19, but is there a way to bring about innovative solutions during this crisis? The post Entertainment Hit Hard by Coronavirus & Considering Innovative Solutions appeared first on NetBase. How can Hollywood assist with viewer morale and benefit from it at the same time?

Entertainment 67

Entertainment Innovation Consumers Sales 67

ThriveableBiz

NOVEMBER 13, 2023

Your content & ad campaigns are just like any entertainment brand. And actually, is just the sort of hard information many entertainment brands keep in a database of their audience or subscription members, for similar reasons. It’s just the same when you’re in the business of entertaining people.

Insights 52

Insights Marketing Entertainment Touchpoint 52

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR.

Customer Experience 78

Customer Experience Entertainment Touchpoint Interaction 78

dscout People Nerds

JULY 13, 2022

Hear her insights on engaging entertainment. UX video game expert Veronica Zammitto has brought her expertise to Electronic Arts for almost a decade.

Entertainment 59

Entertainment Insights Engagement 59

Joe Rawlinson

JULY 5, 2020

Employee Appreciate/Client Entertainment Dinners. Client entertainment can be a blast for those responsible for wining and dining the clients. There are going to be those on the staff that are better than others at entertaining. Find these types of envelopes here to make sure your gesture is noticed.

Customers 107

Customers Customer Retention Entertainment Customer Experience 107

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. My Comment: You can’t automate a customer relationship. That’s a full chapter in my latest book, I’ll Be Back.

Customer Service 109

Customer Service Article E Commerce Customers 109

Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. With a retractable roof and an origami-like exterior design, the $1.5 Here are some of our favorite takeaways from Schohl’s presentation.

Sports 174

Sports Entertainment Customer Experience Webinar 174

Optimove

OCTOBER 7, 2020

These tips weren’t only lip service; they were actually put to work when Optimove’s Professional Services team partnered with Central European betting operator, Fortuna Entertainment Group. How did they do it? What were the results? The most impressive result was increasing sports bettors’ response rate to casino campaigns by more than 2X.

Sports 59

Sports Entertainment Customer Engagement Measurement 59

Maru Group

AUGUST 4, 2022

By Maru Entertainment & Technology | August 4, 2022. Whilst subscription rates remain low for the various cloud services, exclusive research from Maru’s Entertainment and Technology group suggests that the industry is set for serious expansion over the next few years.

Entertainment 76

Entertainment Loyalty 2022 2014 76

BirdEye

DECEMBER 14, 2022

Entertainment: Entertainment content focuses on making your followers feel engaged with your posts. Still, an occasional entertainment post will be welcomed by your followers and humanize your brand. The more general and entertaining the poll, the more likely you’ll get a lot of engagement.

Social Media 79

Social Media Webinar Entertainment Engagement 79

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. With the proper budget, businesses can outsource metaverse development services and start benefiting from it.

Technology 59

Technology Tourism Travel Brands 59

Customers That Stick

JANUARY 23, 2020

You’ll find examples from a variety of fields, from healthcare, banking, and entertainment to small. 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers’ experience. Read the rest here. » » Related Stories Is Customer Service Dead?

Books 103

Books Customers Customer Service Entertainment 103

Alida

OCTOBER 4, 2016

Engagement, not entertainment. Don’t confuse engagement with entertainment. “Don’t let perfection be the enemy of good,” shared Schmied. Boosting member engagement is one part art and one part science, but it should be informed by your business goals.

Engagement 250

Engagement Insights Customer Centricity Entertainment 250

CSM Magazine

JANUARY 13, 2022

Even as people are watching more video entertainment at home and investing in entertainment systems that make some theaters blush, movies are constantly breaking new records. Well-made, entertaining videos can help you connect with customers so that they enjoy, and even look forward to interacting with you regularly.

Entertainment 52

Entertainment Customer Engagement Insurance Engagement 52

ShepHyken

DECEMBER 10, 2021

This week we feature an article by Alp Pekkocak who leads the industry and product marketing for Media & Entertainment at Salesforce. Alp Pekkocak leads industry and product marketing for Media & Entertainment at Salesforce. Learn more about how technology can help you maximize subscribers’ lifetime value. .

Engagement 80

Engagement Loyalty Programs Loyalty Entertainment 80