SAP Customer Experience

APRIL 18, 2023

While customer engagement platforms like SAP Emarsys can be an obvious solution for a retail giant or an entertainment company, there can be unexpected benefits for smart customer relationship management for Utilities companies.

Customer Relationship Management 76

Customer Relationship Management Customers Customer Engagement Customer Relationships 76

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more.

2022 493

2022 Measurement Customers Customer Experience 493

Alida

FEBRUARY 22, 2022

with a diverse portfolio of software products and services for the architecture, engineering, construction (AEC), manufacturing, media and entertainment, and education industries. Autodesk, Inc. is an American multinational software corporation ??with

Innovation 130

Innovation Entertainment Customer Experience Customers 130

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.”

Social Media 40

Social Media Entertainment Online Experience Interaction 40

Doing CX Right

APRIL 22, 2023

Britanny Hokak, author and entrepreneur, and Stacy Sherman reveal 5 tactics to create brand advocates and raving fans based on working with reputable customer-centric companies and famous entertainers. The post 5 Essential Elements of Creating Loyal Advocates and Raving Fans appeared first on Doing CX Right.

Customer Centricity 59

Customer Centricity Entertainment Brands Customers 59

Experience Investigators by 360Connext

JANUARY 14, 2016

It seems to be human nature to focus on the unnecessary but more attractive/compelling/interesting/entertaining distractions instead of the stalwart/steady/reliable but boring items in our everyday lives. How many moments do we give to social media, Buzzfeed, Candy Crush, etc?

Social Media 241

Social Media Customer Experience Entertainment Consulting 241

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. One of the biggest challenges that I’ve seen businesses face today is creating experiences that are both consistent and memorable.

Guest Experience 40

Guest Experience Entertainment Brands Hospitality 40

InMoment XI

APRIL 6, 2017

Caesars Entertainment VP Total Service Terry Byrnes and. Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. View Article.

Culture 200

Culture Sales Entertainment Customer Experience 200

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement.

Customer Experience 41

Customer Experience Entertainment Customers Call Center 41

Gravy Analytics

APRIL 15, 2019

Gravy Analytics uses anonymous, mobile location signals to understand where people go in their daily lives, and give brands new visibility into the offline customer journey. These location-derived insights power our industry-leading audiences that enable advertisers to reach engaged consumers…

Entertainment 64

Entertainment Travel Customer Journey 2018 64

InMoment XI

APRIL 6, 2017

Caesars Entertainment VP Total Service Terry Byrnes and. Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. View Article

Culture 182

Culture Sales Entertainment Customer Experience 182

QuestionPro Audience

MARCH 16, 2018

As mobile becomes more popular, however, the entertainment business is using the technology to capture what was lost in the relationship between the studios and the consumer, and convert that data into meaningful insight into what works and what doesn’t.

Entertainment 98

Entertainment Consumers Advertising Insights 98

Advantage Communications

MARCH 15, 2021

92 percent of this time spent on apps like social media, messaging and entertainment - with just 8 percent spent on a web browser. The time that US users spend on their mobile phones is continuing to grow. According to TechCrunch , Americans spend about five hours per day on their cell phones.

Customer Experience 80

Customer Experience Social Media Customers Entertainment 80

NetBase

MARCH 23, 2020

The Entertainment Industry has been hard hit by COVID-19, but is there a way to bring about innovative solutions during this crisis? The post Entertainment Hit Hard by Coronavirus & Considering Innovative Solutions appeared first on NetBase. How can Hollywood assist with viewer morale and benefit from it at the same time?

Entertainment 67

Entertainment Innovation Consumers Sales 67

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR.

Customer Experience 78

Customer Experience Entertainment Touchpoint Interaction 78

ShepHyken

MAY 15, 2023

” About: Jesse Cole is the founder of Fans First Entertainment and the owner of the Savannah Bananas. It’s the culture that keeps people.” ” “Be patient in what you want for yourself, but be impatient about how much you give to others.”

Customers 62

Customers 2005 Customer Experience Customer Service 62

dscout People Nerds

JULY 13, 2022

Hear her insights on engaging entertainment. UX video game expert Veronica Zammitto has brought her expertise to Electronic Arts for almost a decade.

Entertainment 59

Entertainment Insights Engagement 59

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. My Comment: You can’t automate a customer relationship. That’s a full chapter in my latest book, I’ll Be Back.

Customer Service 118

Customer Service Article E Commerce Customers 118

Forrester's Customer Insights

MAY 30, 2023

Breakups are the impetus for some of the world’s most engaging and powerful art, media, and entertainment. Any Taylor Swift fan will back us up on that. When famed TikTok creators and couple Chris Olsen and Ian Paget announced their breakup last year, fans from all over the internet were quick to express their grief. […]

Entertainment 26

Entertainment Sales Engagement Social Media 26

Joe Rawlinson

JULY 5, 2020

Employee Appreciate/Client Entertainment Dinners. Client entertainment can be a blast for those responsible for wining and dining the clients. There are going to be those on the staff that are better than others at entertaining. Find these types of envelopes here to make sure your gesture is noticed.

Customers 107

Customers Customer Retention Entertainment Customer Experience 107

CSM Magazine

MAY 15, 2023

These engaging experiences not only entertain customers but also provide valuable information and influence purchasing decisions, making the shopping process more interactive and enjoyable. By scanning a QR code, customers can unlock immersive AR experiences, such as virtual fitting rooms, product demonstrations, or interactive games.

Retail 52

Retail Customer Experience Interaction Loyalty 52

Thematic

MARCH 13, 2023

Advertised vs. Delivered Experience at Qualtrics X4  - 4 out of 5 Qualtrics X4 was advertised as featuring celebrity speakers, professionals from leading brands, entertainment, and a deep-dive into product knowledge. In fact, I didn't realize that conferences are supposed to entertain. killers in the house.

Entertainment 62

Entertainment Events NPS Airlines 62

ShepHyken

DECEMBER 10, 2021

This week we feature an article by Alp Pekkocak who leads the industry and product marketing for Media & Entertainment at Salesforce. Alp Pekkocak leads industry and product marketing for Media & Entertainment at Salesforce. Learn more about how technology can help you maximize subscribers’ lifetime value. .

Engagement 96

Engagement Loyalty Programs Loyalty Entertainment 96

Maru Group

AUGUST 4, 2022

By Maru Entertainment & Technology | August 4, 2022. Whilst subscription rates remain low for the various cloud services, exclusive research from Maru’s Entertainment and Technology group suggests that the industry is set for serious expansion over the next few years.

Entertainment 76

Entertainment Loyalty 2022 2014 76

Optimove

OCTOBER 7, 2020

These tips weren’t only lip service; they were actually put to work when Optimove’s Professional Services team partnered with Central European betting operator, Fortuna Entertainment Group. How did they do it? What were the results? The most impressive result was increasing sports bettors’ response rate to casino campaigns by more than 2X.

Sports 59

Sports Entertainment Customer Engagement Measurement 59

Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. With a retractable roof and an origami-like exterior design, the $1.5 Here are some of our favorite takeaways from Schohl’s presentation.

Sports 174

Sports Entertainment Customer Experience Webinar 174

West Monroe

JANUARY 30, 2023

We talk to Brian Kaminsky, Chief Data Officer and President of Revenue Strategies for iHeartMedia, about how its new virtual entertainment venue, iHeartLand, provides an immersive, always-on community for families, gamers, entertainers and advertisers. It was a virtual world where we could build an entertainment venue.

2023 52

2023 Entertainment 2022 Advertising 52

CSM Magazine

JANUARY 13, 2022

Even as people are watching more video entertainment at home and investing in entertainment systems that make some theaters blush, movies are constantly breaking new records. Well-made, entertaining videos can help you connect with customers so that they enjoy, and even look forward to interacting with you regularly.

Entertainment 52

Entertainment Insurance Customer Engagement Engagement 52

Customers That Stick

JANUARY 23, 2020

You’ll find examples from a variety of fields, from healthcare, banking, and entertainment to small. 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers’ experience. Read the rest here. » » Related Stories Is Customer Service Dead?

Books 103

Books Customers Customer Service Entertainment 103

Alida

OCTOBER 4, 2016

Engagement, not entertainment. Don’t confuse engagement with entertainment. “Don’t let perfection be the enemy of good,” shared Schmied. Boosting member engagement is one part art and one part science, but it should be informed by your business goals.

Engagement 250

Engagement Insights Customer Centricity Entertainment 250

Optimove

NOVEMBER 15, 2022

Over 50% of the global Gen Z demographic uses social media daily, spending almost 3 hours scrolling through their social media feeds to connect with others, pass the time, and discover entertaining content. Tip #6: Make it entertaining. Long and short? Now back to that short attention span we mentioned earlier.

Engagement 105

Engagement Marketing Social Media Entertainment 105

Merkle

MARCH 10, 2022

We’re living in a pandemic, stuck in a routine, yearning for distraction, looking to be entertained. Let’s be honest. Lately, every day can feel like Groundhog’s Day. But what if your brand could give its audience a chance to win something, right on the spot, from the convenience of a smartphone?

Entertainment 52

Entertainment Brands Engagement 52

Magellan Solutions

JUNE 10, 2021

Entertainment. The entertainment industry does not follow 9-5 business hours. This is for those looking to pack the house for entertainers and event planners that want to take advantage of opportunities. Our team of trained receptionists takes care of the people who call your restaurant or catering business.

Hotels 52

Hotels Entertainment Hospitality Call Center 52

Magellan Solutions

OCTOBER 27, 2021

Phone answering services provide services that answer and entertain phone calls on behalf of a business. . Phone answering service providers come in different kinds; there are some that provide live agents to entertain calls, while there are others that offer an automated answering service. .

Call Center 52

Call Center Customer Satisfaction Entertainment Brands 52

ShepHyken

MARCH 28, 2022

My Comment: My friend and fellow customer experience expert, Dan Gingiss, shares several entertaining stories in his take on the “last mile” in retail. While the article is an entertaining rant on the topic, it makes a good point.

Customer Service 71

Customer Service Article Loyalty Programs Customers 71

SurveySparrow

DECEMBER 13, 2022

This is a great way to entertain existing followers and attract new ones. Any business that wants to use social media to connect with its target audience needs to see to it that its content is both informative and entertaining. Strategy tip #5: Run contests and giveaways. Strategy tip #6: Partner with influencers.

Engagement 52

Engagement Entertainment Brands Connections 52

Customers That Stick

JANUARY 16, 2020

Technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. FROM THE PUBLISHER: Today we are living in the “digital disruption era.”

Books 78

Books Customer Centricity Customer Service Entertainment 78