Social Media Industry Report 2019: Media & Entertainment

NetBase

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. And one industry that’s at the forefront of this “eat or be eaten” rush forward that all brands face – a sector that’s forced to reinvent itself more than most, is the media and entertainment industry.

Engagement lessons from Orlando, the world’s entertainment capital

CX Ahead

The post Engagement lessons from Orlando, the world’s entertainment capital appeared first on CX Ahead. Besides from being a CX Speaker, I also publish articles such as this one on the CX Network, a leading platform for senior CX and Marketing leaders. Back in 2016, I wrote an article sharing that the biggest misconception around customer experience back then was that marketing would fully own the customer journey design. This […].

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Social Media Industry Report 2019: Media & Entertainment

NetBase

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. And one industry that’s at the forefront of this “eat or be eaten” rush forward that all brands face – a sector that’s forced to reinvent itself more than most, is the media and entertainment industry.

The Benefits of Creating an Entertaining Customer Experience with Gamification

PlayVox

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. Gamification has proven to be an effective strategy, which is why innovative companies have started to apply this not just for their customer service agents, but for their customers as well.

Increase Reservations: Top 5 Gravy Audiences Travel & Entertainment Companies Used in 2018

Gravy Analytics

Gravy Analytics uses anonymous, mobile location signals to understand where people go in their daily lives, and give brands new visibility into the offline customer journey. These location-derived insights power our industry-leading audiences that enable advertisers to reach engaged consumers

How Hospitality and Entertainment Brands Can Future-Proof the Guest Experience

inmoment

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. One of the biggest challenges that I’ve seen businesses face today is creating experiences that are both consistent and memorable.

Gen Z Rely on the Internet Primarily for Social Media and Entertainment

CSM Magazine

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” Gen Z has never known a time devoid of online access and they depend on it for entertainment over information.

2020: Consumer Trends for the Entertainment Industry

Brandwatch CX

Consumer Trends 2020 Uncategorized

How the Entertainment Industry is Using Data Collection

QuestionPro Audience

As mobile becomes more popular, however, the entertainment business is using the technology to capture what was lost in the relationship between the studios and the consumer, and convert that data into meaningful insight into what works and what doesn’t. Data analytics has opened a number of new avenues that the entertainment industry can use to analyze past data, make creative marketing decisions, and predict the turnout for upcoming movie releases.

Generation Z statistics: New report on the values, attitudes and behaviors of the post-Millennials

Vision Critical

Business Strategy Customer Experience Employee Engagement Innovation Marketing Research consumer goods finance healthcare media and entertainment retail technologyGeneration Z, the cohort born between 1996 and 2010, is ready for the spotlight. Finally escaping the shadows of the generations before them, many Gen Zers are now entering the workforce. As a result, their spending power, currently valued at $44 billion , is growing every day.

2016 219

Entertainment Hit Hard by Coronavirus & Considering Innovative Solutions

NetBase

The Entertainment Industry has been hard hit by COVID-19, but is there a way to bring about innovative solutions during this crisis? There has been a definite shift from the previously skeptical public sentiment to one of panic: With production studios shutting down and hundreds of thousands of entertainment industry workers out of jobs, studio executives are now facing the possibility of a slow or non-existent Spring and Summer Box Office season.

Cultural anthropology for entertainment

dscout People Nerds

A People Nerds interview with Susan Kresnicka

The ultimate report on Millennial customers: Gen Y attitudes and their impact on tech, finance, media and other major industries

Vision Critical

Business Strategy Customer Experience Employee Engagement Innovation Marketing Research CPG finance FMCG health care Media & Entertainment retail technology travel and tourismIt’s impossible to overstate the urgency for businesses to understand Millennials, the generation born between 1980 and 1995. In the U.S. alone, Millennials number 80 million, and control over $600 billion in annual spending. Also known as Gen Y, this cohort already has enormous impact on society and the economy.

2016 157

How Elizabeth Arden, Bustle, Refinery29 and Audible think about CX

Vision Critical

Marcus Lofthouse, senior director of user experience at Audible, a seller and producer of spoken audio entertainment and programming, shared his insights from a subscription service perspective. “On Customer Experience technology media and entertainment customer experience CX and the CityEighty degrees and a nice breeze – check. Evening rooftop in New York City and specialty cocktails – check.

2017 116

New Research Spells Big Trouble For Movie Theatres

Brandwatch CX

Covid-19 Media & Entertainment Sector

2020 48

It’s Not Just About Baby Yoda

Chadwick Martin Bailey

Most articles looking back at the 2010’s mentioned the massive evolution in how we consume entertainment and the onset of the streaming wars. Arguably that’s good if the goal is to entertain the masses, but it limits the ability to enhance subscribers’ identities. digital media and entertainment research BrandFxEmotion, Identity & the Benefits of Disney+. Welcome to 2020!

2020 65

Was a Gender-Neutral Doll the Right Move for Mattel?

Chadwick Martin Bailey

But it’s especially true for brands in the entertainment space, like Mattel. marketing strategy brand health and positioning digital media and entertainment research growth and innovation Identity emotion BrandFx consumer psychologyDid I ever tell you about my dissertation…? Wait, don’t go! I promise it’s interesting. It was 2002. My advisor and I had been studying gender stereotypes, which we found were still depressingly pervasive.

2019 67

New Research Spells Big Trouble For Movie Theatres

Brandwatch CX

Covid-19 Media & Entertainment Sector

2020 40

Nielsen’s Lynda Clarizio shares her perspective on the evolving media landscape

Vision Critical

Research Marketing Business Strategy Innovation Customer Experience media and entertainmentLynda Clarizio has seen the world of advertising evolve from several vantage points thanks to a varied career that goes back to the early days of the commercial Internet. Now president of U.S. media at Nielsen, her overriding advice to attendees at the closing keynote of the 2017 Customer Intelligence Summit ’s first day: Take risks, embrace challenges, and be yourself.

2017 100

The Realities of Rural 5G Deployment in the US

Forrester's Customer Insights

Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. I am glad this deal will now […].

2019 42

Why My Money's on Disney+

Chadwick Martin Bailey

Most articles looking back at the 2010’s mentioned the massive evolution in how we consume entertainment and the onset of the streaming wars. Arguably that’s good if the goal is to entertain the masses, but it limits the ability to enhance subscribers’ identities. digital media and entertainment research BrandFxEmotion, Identity & The Streaming Wars. Welcome to 2020!

2020 40

Technology for 21st-Century, Experience-Driven Sports Fan Engagement

Avaya

Customer Engagement Avaya Avaya Sports and Entertainment fan engagementSensors in their jerseys, shoes, and helmets. Sensors in the turf, the goal box, race car, and golf club. Athletes of the future will be tracked at every moment so we can know how fast and focused they are, and when they’re “in the zone.” The sports experience has become a 21st-Century medley of sights, smells, and experiences. Undoubtedly, technology is shaping the modern fan experience.

For Telecoms, These Three Automation Benefits Mean a Better Customer Experience

Teletech

Customer Experience TIME (Telecommunications, Internet, Media, Entertainment) customerexperience telecomDespite its nostalgic undertones, the term "traditional" used to describe technology now substitutes as code for old and expensive. Rather, the transition to digital brings with it the promise of increasing customer loyalty, and for telecoms, digital adoption could be the industry's saving grace. There’s more… To read the rest of this blog posting click here.

2015 40

How to Create a Modern Stadium Fan Experience with a Digital Identity

Avaya

Sports fans are focused and engaged, with instant mobile access to info and entertainment. Customer Engagement Avaya Avaya Sports and Entertainment fan engagement Fan ExperienceThe sports fan experience—the way we consume and immerse ourselves in sports on site, at home, in a pub, pre-season, live, or in retrospect—is interwoven with digital tech. They crave integrated experiences that reach beyond the walls of the stadium.

2017 47

As Avaya Stadium Turns Three, Avaya Kicks Up its Fantastic Fan Experience

Avaya

Customer Engagement Avaya Sports and EntertainmentI’ve always liked things in threes. Three stooges, Charlie’s Angels, the rule of three (suggests that when things come in threes, they are inherently funnier, more satisfying, or more effective than other numbers of things). And let’s not miss the fact that I have three kids. It’s no different when I think about the important technological evolution of Avaya Stadium, which is turning three years old. When We Were One.

2017 46

Avengers: Endgame Saw 90% More Moviegoers In Theaters Opening Weekend

Gravy Analytics

Blog Industry Solutions Insights Travel & Entertainment Avengers Endgame Foot Traffic gravy daas Location Intelligence Movie GoersAvengers: Endgame opened on April 24, 2019 to rave reviews and record-setting ticket sales. Its $1.2B opening weekend was the largest in movie history – both domestic and worldwide. Gravy data engineer Paul E. decided to look at foot traffic at movie theaters across the U.S. to see what exactly the impact was of Avengers: Endgame on theater visits.

2019 53

5 CX Strategy Killers You Need to Get Over

Experience Investigators by 360Connext

It seems to be human nature to focus on the unnecessary but more attractive/compelling/interesting/entertaining distractions instead of the stalwart/steady/reliable but boring items in our everyday lives. How many moments do we give to social media, Buzzfeed, Candy Crush, etc? We do this in spite of having real deadlines, goals, and responsibilities. Sometimes the way we […]. The post 5 CX Strategy Killers You Need to Get Over appeared first on Customer Experience Consulting.

2016 208

Inspiring a Sales and Service Culture

MaritzCX

Caesars Entertainment VP Total Service Terry Byrnes and. Next week, join over 500 professionals preparing to gather at CXFusion to learn how to create exceptional customer experiences. Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. View Article. General

2017 200

The Inner Battle Royale: Who Is The Fortnite Fan?

Chadwick Martin Bailey

research, CMB interviewed thousands of gamers regarding more than 30 media, entertainment and gaming brands on this very topic. Chadwick Martin Bailey consumer insights Consumer Pulse digital media and entertainment research Market research Identity emotion technology GamingSirens ring out across Dusty Depot. As the ground begins to shake, a rocket erupts from beneath, its pace intensifying as it scars the horizon.

2019 40

Multi-Product Gaming Operator? Here’s How to Mitigate The Impact of COVID-19

Optimove

These tips weren’t only lip service; they were actually put to work when Optimove’s Professional Services team partnered with Central European betting operator, Fortuna Entertainment Group.

Inspiring a Sales and Service Culture

MaritzCX

Caesars Entertainment VP Total Service Terry Byrnes and. Next week, join over 500 professionals preparing to gather at CXFusion to learn how to create exceptional customer experiences. Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. View Article

2017 174

4 ways IoT can improve the experience in sports stadiums

Gravy Analytics

News Travel & Entertainment AdmitOne AdmitOne Verified Attendance Gravy Analytics IoT Sports Sports Stadiums TechTalksAttending sports events in stadiums is among one of the most enjoyable experiences of life. It is also a way to strengthen the bond with friends and family. However, people often avoid stadiums due to many hassles and unavoidable experiences they need to go through. From high prices of tickets to parking issues, attendees face many challenges before and during the game.

Event of the Month: Food & Wine Classic

Gravy Analytics

Blog Events & Tradeshows Featured Events Restaurants Travel & Entertainment aspen food & wine classic Gravy Audiences Location IntelligenceFood & Wine Classic in Aspen. Aspen, CO | June 14 – 16, 2019. Each summer, the world’s top chefs and sommeliers gather in Aspen, Colorado to kick off the season with the world’s premier food and wine exhibition.

Taking it home: Why sports teams must create standout experiences beyond the game

Thunderhead

The sports entertainment industry knows how to deliver great experiences. But fan loyalty is harder to earn, so we need to improve fan experiences to take ‘the thrill of the game’ well beyond the venue. Here's how. The post Taking it home: Why sports teams must create standout experiences beyond the game appeared first on Thunderhead. Customer Engagement engagement fans sports

Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ

Kate Nasser

If you mean more than entertain them, here are guaranteed steps to wow 'em. Do you want to make customers smile? Kate Nasser The People Skills Coach™ #CX #CustomerService #CustServ #Sales. The post Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ appeared first on KateNasser.com.