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Exploring the Thrills of Sports Betting and Casino Entertainment

CSM Magazine

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. Combining the best of both worlds The fusion of sports betting and casino entertainment is a testament to the innovative evolution of the gaming industry.

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The State of Customer Engagement for Media and Entertainment Brands in 2023

Braze

Find out the top customer engagement strategies and priorities for media and entertainment brands, according to the 2023 Global Customer Engagement Review.

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Insights from Saturday Night Live & The Entertainment Industry About Customer Loyalty

Doing CX Right

The post Insights from Saturday Night Live & The Entertainment Industry About Customer Loyalty appeared first on Doing CX Right. Wally Feresten, known as the Cue Card guy for over 30 years, shares lessons learned from working on late-night TV shows and SNL, and how to get and keep customer loyalty/fans.

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Social Media Industry Report 2019: Media & Entertainment

NetBase

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Media & Entertainment Methodology. What the Consumers in the Wild Want.

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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

BlueOcean

We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories. As entertaining as those stories are, green flags are just as important to be aware of. That’s where the magic happens.

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Social Media Industry Report 2019: Media & Entertainment

NetBase

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Media & Entertainment Methodology. What the Consumers in the Wild Want.

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Engagement lessons from Orlando, the world’s entertainment capital

CX Ahead

The post Engagement lessons from Orlando, the world’s entertainment capital appeared first on CX Ahead. Back in 2016, I wrote an article sharing that the biggest misconception around customer experience back then was that marketing would fully own the customer journey design. This […].