Alida

OCTOBER 4, 2016

Engagement, not entertainment. Don’t confuse engagement with entertainment. “Don’t let perfection be the enemy of good,” shared Schmied. Boosting member engagement is one part art and one part science, but it should be informed by your business goals.

Engagement 250

Engagement Entertainment Insights 2016 250

InMoment XI

DECEMBER 10, 2024

Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

Maru Group

MARCH 14, 2023

Todd Trautz Maru/Matchbox | March 2023 A global entertainment studio enlisted Maru to help advise them on content planning. Additionally, the entertainment studio sought to leverage the emotional connection to the original movie or show to draw in a new generation of viewers while capitalizing on the previous audience.

Entertainment 83

Entertainment CEM 2023 Touchpoint 83

The DiJulius Group

JANUARY 25, 2025

Jesse Cole is the founder of Fans First Entertainment, the parent company of the Savannah Bananas, a world-famous baseball circus that travels. A big difference between finding future rock stars and posers is finding out what investment the candidate made to learn about your organization.

Customer Service 90

Customer Service Entertainment Travel Culture 90

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. Game Worlds as Art Example As mentioned in the previous paragraph, the gaming industry has evolved significantly, going far beyond entertainment. Today, games also have the power to develop positive skills, educate, and inspire millions of players worldwide.

Entertainment 105

Entertainment Culture Transportation Social Media 105

Experience Investigators by 360Connext

AUGUST 6, 2024

About David Avrin: One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, ( www.davidavrin.com ) has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world.

2024 310

2024 Entertainment Books Culture 310

InMoment XI

DECEMBER 18, 2024

Fill out the calculator below to see how much ROI your organization could realize from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Contact Center 195

Contact Center Customer Satisfaction ROI Call Center 195

InMoment XI

OCTOBER 25, 2024

Try the ROI calculator below and see the impact for yourself! Calculate your business’ ROI using InMoment’s reputation management tools.

Feedback 195

Feedback Management Social Media 2024 195

Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. With a retractable roof and an origami-like exterior design, the $1.5 Here are some of our favorite takeaways from Schohl’s presentation.

Sports 174

Sports Entertainment Webinar Guest Experience 174

Optimove

SEPTEMBER 30, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: From Netflix, sports betting, and online casinos, consumers have countless ways to connect to entertainment at their fingertips. Lotteries can position themselves as a unique and compelling form of entertainment to outshine the competition.

Entertainment 52

Entertainment Loyalty Programs Social Media Sports 52

InMoment XI

NOVEMBER 13, 2024

It also informs strategies that better meet customer needs, reducing their chances of choosing competitors. Calculate your business’s ROI using InMoment’s VoC tools.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

Experience Investigators by 360Connext

DECEMBER 31, 2014

Got a commute or workout that needs a little entertainment? We are on a serious mission to help you prevent ruined days and offer rocking ones for those you serve. We plan on doing this in some fun ways in this new year, and we hope you’ll come along for the ride!

2015 247

2015 Webinar Entertainment Leadership 247

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology.

Customer Experience 320

Customer Experience Tourism Customer Journey Mapping Entertainment 320

Braze

MAY 31, 2024

Find out the top 2024 media and entertainment marketing trends to watch, according to the latest analysis from the fourth-annual Braze Global Customer Engagement Review.

Entertainment 59

Entertainment 2024 Marketing Customer Engagement 59

CSM Magazine

OCTOBER 15, 2024

They can be classed as entertainers, conductors, and customer service representatives all in one. Prioritise Efficiency and Entertain A seasoned casino dealer understands that the faster the game moves, the more satisfied players will be. Keep Cool Under Pressure Few entertainment environments are as high-pressure as a casino.

Interaction 52

Interaction Entertainment Customer Service Representative Customer Care 52

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Analyzing this data will allow them to offer customized entertainment and other content to their customers at the most optimized price, further strengthening their relationship. .

2028 41

2028 Entertainment Advertising 2010 41

InMoment XI

OCTOBER 29, 2024

To see how you could maximize your business revenue and ROI with InMoment’s voice of the customer (VoC) tools, fill out the ROI calculator below! Calculate your business’ ROI using InMoment’s VoC tools.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Experience Investigators by 360Connext

APRIL 30, 2024

Let’s embark on an insightful exploration of CX in the live entertainment industry. Get ready to discover how to stand out in a sea of entertainment options and ensure that your customers are embarking on an experience that resonates with your brand’s unique story even before the moment tickets are purchased.

Events 143

Events Entertainment Customer Journey Mapping Touchpoint 143

Experience Investigators by 360Connext

MARCH 16, 2015

Get in touch to book Jeannie today! . Your Name *. Phone Company Name.

Events 223

Events Customer Experience Webinar Telecommunications 223

ShepHyken

NOVEMBER 3, 2024

The author writes in a very conversational style that, while entertaining, makes some great points. Operationalize by Zeisler Consulting (Zeisler Consulting) If you’re wondering what CX really is, leave it to a marketer of course to put it succinctly and easily: CX is all about operationalizing your Brand Promise.

Article 70

Article 2024 Customer Service Loyalty Programs 70

BlueOcean

FEBRUARY 22, 2024

We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories. As entertaining as those stories are, green flags are just as important to be aware of. That’s where the magic happens.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Speakers: · VP, Sustainability, KB Home. ·

2019 174

2019 Innovation Entertainment Events 174

InMoment XI

APRIL 6, 2017

Caesars Entertainment VP Total Service Terry Byrnes and. Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. View Article

Culture 136

Culture Sales Entertainment Innovation 136

ShepHyken

OCTOBER 20, 2024

How much of your business strategy is about funniness—not just entertainment, but customer experiences made joyful by design? How To Make Your Customer Strategy Fun by Chip Bell (Forbes) Is your organization about fun? How often do your customers giggle?

Article 77

Article 2024 Customer Service 2025 77

GetFeedback

AUGUST 30, 2019

Their site is full of fun and entertaining quiz-style surveys that have broad appeal. There are a variety of ways that you can use a survey to engage your audience. Buzzfeed is probably the best example of a company that has popularized the use of surveys. Quizzes work brilliantly for social media marketing.

E Commerce 276

E Commerce Entertainment Customer Satisfaction Social Media 276

CSM Magazine

OCTOBER 21, 2024

Whether you’re in it for the thrilling slots, high-stakes poker, or just trying your luck on the roulette wheel, finding a trustworthy, entertaining, and rewarding casino is key to having a great experience.

Entertainment 52

Entertainment 2024 2025 Innovation 52

BlueOcean

FEBRUARY 25, 2019

You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.)

Customer Experience 290

Customer Experience Contact Center 2019 Customer Care 290

BlueOcean

FEBRUARY 22, 2024

We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories. As entertaining as those stories are, green flags are just as important to be aware of. That’s where the magic happens.

Customer Care 156

Customer Care Entertainment Government Contact Center 156

CSM Magazine

NOVEMBER 25, 2024

By utilizing AI technology, broadcasters can offer music recommendations to listeners and incorporate AI voice assistants as companions on the airwaves, providing relevant updates and entertainment. This blending of radio and podcasts helps radio shows stay relevant in the evolving world of audio entertainment.

2024 52

2024 Innovation Social Media Entertainment 52

InMoment XI

OCTOBER 31, 2024

To show you can further improve the performance of your contact center, fill out the calculator below to discover your business’s ROI using InMoment’s conversational intelligence tools: Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

ShepHyken

MARCH 11, 2024

What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings? Why should organizations prioritize creating special and unforgettable experiences for their customers?

Customer Experience 155

Customer Experience Entertainment Loyalty Customer Centricity 155

GetFeedback

JULY 19, 2019

One of the most recognizable examples is from the Walt Disney Company: We create happiness by providing the finest in entertainment for people of all ages, everywhere. The world’s greatest companies do this. Like I mentioned earlier, JetBlue made a commitment to exceeding its passengers’ expectations around value and comfort.

ROI 309

ROI Touchpoint Hotels Customer Journey 309

Thematic

OCTOBER 30, 2024

Hospitality and entertainment Like retail, the hospitality and entertainment sectors overwhelmingly operate in a customer-centric ecosystem. With a strong voice of customer strategy, tech companies can better predict future trends and understand how customers will react to the next wave of products and services.

Voice of Customer 62

Voice of Customer Insights E Commerce E-support 62

GetFeedback

JANUARY 21, 2020

It can be used for entertainment with recommendations from film, TV, and music streaming sites. AI has the ability to analyze an individual’s search history and the amount of time spent on sites and pages to make future recommendations for things that customers might want or enjoy. Personalization reaches a range of online areas.

E Commerce 195

E Commerce E-support Entertainment Customer Service Representative 195

ShepHyken

APRIL 15, 2020

He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He gave a great example. This is filled with disclaimers, indemnity clauses and more.

Sports 148

Sports Entertainment Customer Service Training Information 148

Alida

JUNE 3, 2016

Their purpose isn’t merely to entertain. .” Using stories to bring data and customer intelligence to life is vastly different though from the everyday concept of a story. Research stories are not about fiction; they need to be grounded in truth. Indeed, storytelling in business aims to inform, induce and inspire action.

Presentation 188

Presentation Entertainment Reference Communication 188

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. My Comment: You can’t automate a customer relationship. That’s a full chapter in my latest book, I’ll Be Back.

Article 115

Article E Commerce 2021 Customer Service 115