A Primer on the 3 Most Important CX Metrics: NPS, CSAT and CES
JANUARY 2, 2023
Together, these can give you insight into where you stand and how to improve your CX: Net Promoter Score ( NPS ) Customer Satisfaction (CSAT) Customer Effort Score ( CES ). What Is Net Promoter Score (NPS)? NPS Survey Powered by InMoment. However, NPS surveys are high level.