article thumbnail

Golden Ticket to Customer Experience Event

Doing CX Right

Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. The post Golden Ticket to Customer Experience Event appeared first on Doing CX Right. Only for DoingCXRight subscribers this week. Learn details and register for drawing by Feb 9.

article thumbnail

5 Overlooked Tips for Hosting a Great Online Event

Zonka Feedback

Virtual events provide an excellent opportunity for global networking and engagement, but they also come with unique challenges. To make your online event a success, it is important to create unforgettable experiences while harnessing the true potential of technology. Let us explore some tips to help you achieve this.

Events 52

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 10 Tips for Gathering Event Attendee Feedback


Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys.

Feedback 276
article thumbnail

The CX Event You Don’t Want to Miss

Heart of the Customer

The post The CX Event You Don’t Want to Miss appeared first on Heart of the Customer. Back then, I had no idea my curiosity would lead to a massive two-year research undertaking involving hundreds of hours of interviews with CX professionals and hundreds more survey […].

Events 148
article thumbnail

CMSWire CONNECT - Elevate Your Customer Experiences | May 10-12, 2023, Austin, TX

Speaker: Scott Galloway, Professor of Marketing at NYU Stern; Tope Sadiku, Strategic Planning Lead - Strategy, Transformation, Agile and Digital Revolution at The Kraft Heinz Company

CMSWire CONNECT Conference is a must-attend event for customer experience professionals looking to stay up-to-date with the latest industry trends and connect with colleagues. Calling all CX experts! Join experts from various industries to discuss strategies for providing exceptional customer experiences.

article thumbnail

Learning about customer service should not be seen as an event, but rather as a process.

Bill Quiseng

If you want to drive customer loyalty, you cannot see customer service training as attending only one finite event, but rather you must see this as a participant in a continuous process. # # # Just a little over a year ago, I authored a blog post that implied that customer service training is good, not better, just average.

article thumbnail

Post-Event Surveys: What is the Best Time to Send Them Out?


The big event your team spent months planning for has finally come to a close, and it was a success. The only way to know for sure how well your event went is by sending out post-event surveys to attendees. In this post, we’ll share the best times to send a post-event survey to encourage a high number of responses. .

Events 268
article thumbnail

How Great Organizations Empower Customer Experience Teams

Speaker: Conference Speakers

Lunch is on us for qualified attendees when you attend our event! Operationalizing Voice of the Customer and Empowering the Frontline. The Human Factor: Blending AI, Insights, and Conversations to Solve Customer Pains. Save your spot.

article thumbnail

Cold Calling Tips and Tricks

However, there is also strong evidence which points to the contrary - 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. In fact, less than 2% of today’s cold calls actually result in meetings, and 63% of sales professionals say it’s what they dislike most about their jobs. What’s the verdict?