March Madness! Events for Customer Experience Excellence

Experience Investigators by 360Connext

More special events this month: Customer Experience Summit Chicago. Need a customer-focused speaker for your next event? Jeannie Walters is a TEDx speaker with more than 16 years of experience leading discussion and delivering keynotes as well as leadership and motivational addresses for conferences and corporate events around the world. Events for Customer Experience Excellence appeared first on Customer Experience Consulting. It’s that time of year again!

Events 186

Top 10 Tips for Gathering Event Attendee Feedback

GetFeedback

Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Whether you’re hosting a conference, a fundraising event, or an annual gala, you care about the impression you leave on your guests.

Events 227

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

Introducing Event Tracking With Webchat

BirdEye

BirdEye event tracking integrates with Google Analytics in a simple, two-step process. After that, events are tracked and reported automatically in Google Analytics. What Webchat events does Google Analytics Track? See what WebChat event tracking looks like for yourself!

Your Curated Guide to Virtual CX Events

Kustomer

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events.

Cold Calling Tips and Tricks

In recent years, cold calling has become synonymous with rejection and failure. But the numbers aren't that clear; while less than 2% of today’s cold calls actually result in meetings, 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. What’s the verdict?

Events

Optimove

Events and Conferences. Optimove created PostFunnel Events Series to give the growing B2C CRM community a home and to facilitating insightful conversations about Relationship Marketing (while munching on great food). Upcoming Events. The post Events appeared first on Optimove Between the one-day Forums, the actionable workshops, and the intimate Dinners, you’ll surely find the one for you. Calendar and more info here. Betting on Sports 2019.

Event Survey Questions: 7 Questions You Must Ask Your Attendees

GetFeedback

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. Building the perfect event requires careful planning and research, and to do this, you need to engage your participants with well-thought-out event survey questions. During the event (Mid-event surveys). Event Surveys

Events 181

The Ultimate Guide to Conference and Event Surveys

GetFeedback

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. You can use them before, during, and after events to gather attendee feedback, stay in tune with sponsors, and monitor overall satisfaction. Pre-event survey questions.

Events 183

Post-Event Surveys: What is the Best Time to Send Them Out?

GetFeedback

The big event your team spent months planning for has finally come to a close, and it was a success. The only way to know for sure how well your event went is by sending out post-event surveys to attendees. Post-event surveys are a foolproof way to get direct, honest feedback about how you can improve your event for next time with valuable insights. In this post, we’ll share the best times to send a post-event survey to encourage a high number of responses. .

Events 222

Creating an engaging, personalized experience with your virtual event

Influitive

The post Creating an engaging, personalized experience with your virtual event appeared first on Influitive. Events

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists, The Community Roundtable. You will learn the effectiveness of the community in empowering your customers and generating value for your business.

Creating Engaging Content Experiences within a Virtual Event

Influitive

Like many other companies, we had to pivot to a virtual event which brought both opportunities and challenges. The post Creating Engaging Content Experiences within a Virtual Event appeared first on Influitive. Events

Registration Is Open for Xchange 2020: 3 Reason's to Attend This Virtual Event!

Cyara

Registration is open for Xchange 2020 Virtual Summit – our two-day, interactive event packed with experts who will be sharing relevant, real, and valuable insight on CX best practices, use cases, industry knowledge, challenges, and success stories. You guys!

2020 78

Event Survey Questions: 7 Questions You Must Ask Your Attendees

GetFeedback

Building the perfect event requires careful planning and research. To do so, you must engage your participants with well-thought-out event survey questions. Articles

Events 150

Emerging Advertising Trends for Sporting Events

NetBase

Sporting events will not have any fans there to cheer their favorite teams on, at least not any time soon. The post Emerging Advertising Trends for Sporting Events appeared first on NetBase.

Let's Start a Community Revolution

Speaker: Bill Johnston Chief Community Officer, Structure 3C

Join us on Tuesday, October 20th 12 PM ET for a webinar led by Bill Johnston, founder of Structure3C, as he walks us through the process he calls a "community revolution" - reflection, reckoning and revolutionary leadership. This webinar will explore the most effective strategies and tactics to forward the idea, practice, and value of community inside your organization.

Universal Events: Taking Triggered Marketing from Good to Great

Optimove

One that does not occur as a result of an event taken by a specific customer. This is where universal events kick in, and why they are the perfect complement to customer data for triggered marketing. Universal Events. the universal event occurred).

The Definitive Guide to ONLINE Customer Experience Events

Kerry Bodine

While some in-person customer experience conferences in parts of the world less affected by the pandemic seem to be moving forward for fall 2020, there’s no clear indication of when the global events industry will get back to some kind of new normal.

Creating an engaging, personalized experience with your virtual event

Influitive

The post Creating an engaging, personalized experience with your virtual event appeared first on Influitive. Events

Delighting Customers With Experiential Marketing At Events (With Examples & Tips!)

Influitive

In the B2B world, where events can sometimes be standardized affairs, savvy marketers know that standout experiences are the best way to cut through the noise and inspire word-of-mouth promotion. The post Delighting Customers With Experiential Marketing At Events (With Examples & Tips!) Event Marketing advocacy advocacy marketing advocate at events advocate community advocate marketing advocate marketing program advocate rewards customer engagement

Virtual Event Momentum Will Move Strategy and Tech Forward Rapidly

Forrester's Customer Insights

B2B marketers are turning to virtual event solutions as an alternative to physical conferences and meetings during the coronavirus pandemic. Successful marketers start with strategy and define the customer experience they want their online events to deliver.

[#PitchMyJob] John Paul Events

John Paul

Do you know about John Paul Events? John Paul has its own events agency! We can develop event concepts from A to Z and open secret doors for your clients. L’article [#PitchMyJob] John Paul Events est apparu en premier sur John Paul. Find out more in this video: ? If you want to learn more about our offers, please visit our Customer Loyalty offer page. Inside JP

6 Fresh Ways To Make Your Event Special For Your Advocates

Influitive

There’s nothing quite like the rush of energy you get from hosting a live event. Advocate Engagement Community Managers Customer Marketers Event Marketing Rewards and Recognition Uncategorized advocacy marketing advocate marketing B2B marketing b2bmarketingzone boost event roi customer engagement customer experience customer experience event customer-focused events event event marketing events quick base

How to Plan an Event That Will Get Attendees Talking

Influitive

Running in-person events—such as user conferences—is a great opportunity to put a face to the customer advocates you engage with digitally on a regular basis. The post How to Plan an Event That Will Get Attendees Talking appeared first on Influitive. Event Marketing Events conferences event marketing events trade shows user conferences

5 Reasons to Attend CXNext 2020, a Virtual Event

Bold360

CXNext 2020 on May 12 is a 100% virtual event, and it’s FREE. Virtual events are growing in popularity, not only because of the many inconveniences associated with traveling to live events (lost time in transit, large carbon footprints associated with jet fuel and auto emissions, monetary costs and the growing concerns with Covid-19 ) but also because virtual events offer unique benefits and added perks that live events simply can’t match.

2020 40

Top 5 Must-Attend Virtual CX Events for 2020

PlayVox

But does this mean the end of all CS and CX events? COVID-19 has presented many challenges for the customer service and customer experience industries. Beyond shifting business operations, work environments, and priorities for the rest of the year, it’s no secret the current global pandemic has been the death of almost all in-person gatherings. Not exactly. CX Culture Trends CX

2020 54

CX Virtual Events – Summer Spotlight Calendar

Smarter CX

Looking for customer experience virtual events information for the rest of the summer? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this summer. Bookmark this page and check back as we update event information for the remainder of the summer. May 2020 CX Virtual Events. B2B Online Virtual Event. Toronto Network: Virtual Event – CX Strategies for Challenging Times.

The ‘Uberization Event’ – London – 26th September 2019

CSM Magazine

Localz believe this is the first event focused on how Uber is impacting service communication. ‘Uberization’ is now listed in the Cambridge dictionary. And it is used daily all over the world to symbolise the shift towards a consumer focused, digital economy, where the dynamics between consumer and provider is equitable, transparent and fair. This Uberization effect has come to all services; where the customer comes first and real-time messaging is key.

2019 62

48 Event Survey Questions To Gain Mind-Blowing Insights

ProProfs Chat

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. Here’s what the numbers say: 80% of the businesses believe that live events are necessary to get a competitive edge, according to the latest report by Endless events. . But how do you map the success or failure of an event? How can you ensure the success of similar events in the future? Mid Event Questions.

CXNext Live: Customer Experience and Virtual Events – What We Learned at CXNext 2020

Bold360

We flipped CXNext 2020 from an in-person event to a virtual event in just 6 weeks, and we’re so proud of everyone whose amazing work made that possible! Now that we’ve had some time to sit back and process the experience, our moderators have shared what they learned, as well as new ideas for creating an even better virtual event next time. Insights from our virtual event. Finally, we asked each of the moderators for ideas on how to improve our virtual event.

2020 40

Use your community to take events online

inSided

As almost all in-person events are cancelled in the wake of the Coronavirus (Covid-19), there has never been a more important time to stay connected. In these difficult times, online engagement is vital to keep people informed and help people stay connected with each other. It can be very comforting to know that while your community stays at a distance, your online community has never been more bustling and eager to interact

Use your community to take events online

inSided

As almost all in-person events are cancelled in the wake of the Coronavirus (Covid-19), there has never been a more important time to stay connected. In these difficult times, online engagement is vital to keep people informed and help people stay connected with each other. It can be very comforting to know that while your community stays at a distance, your online community has never been more bustling and eager to interact

Don’t Miss the CRM Event of the Year

Totango

Join Totango at the CRM event of the year – SAP Customer Experience LIVE on October 10-11, 2018 in Barcelona, Spain. Find more about the event here. Conference Customer Success EventJoin Totango at SAP Customer Experience LIVE in Barcelona! In today’s world, customers expect tangible value from their relationships with vendors; businesses need to generate profits and growth.

VoCFusion 2013 – World’s Largest Voice of Customer Event

MaritzCX

Allegiance is very excited to announce the full schedule of 60 sessions, including expert speakers, case study presentations and workshops, at this year's VoCFusion 2013 event. It promises to be the largest Voice of Customer event ever, with a keynote address by best-selling author and political analyst Nate Silver.

2013 200

VoCFusion 2013 – World’s Largest Voice of Customer Event

MaritzCX

Allegiance is very excited to announce the full schedule of 60 sessions, including expert speakers, case study presentations and workshops, at this year's VoCFusion 2013 event. It promises to be the largest Voice of Customer event ever, with a keynote address by best-selling author and political analyst Nate Silver

2013 200

VoCFusion 2013 – World’s Largest Voice of Customer Event

MaritzCX

Allegiance is very excited to announce the full schedule of 60 sessions, including expert speakers, case study presentations and workshops, at this year's VoCFusion 2013 event. It promises to be the largest Voice of Customer event ever, with a keynote address by best-selling author and political analyst Nate Silver

2013 200