CSM Magazine

MARCH 4, 2025

Showcasing on April 16th & 17th at Las Vegas Convention center , this event promises to present cutting edge solutions and strategies that enhance customer experience and engagement. This event is packed with opportunities to build relationships and forge collaborations with a diverse network of industry players. Who Should Attend?

Events 52

Events 2025 Connections Innovation 52

InMoment XI

MAY 24, 2022

The InMoment Team is so excited for this year’s event, which will be in-person for the first time since the pandemic hit—and we know that this is an incredible opportunity for anyone, whether you’re just starting out on your CX journey or you’re ready to shake things up. 6 Reasons to Attend APAC’s Next CX Event, XI Forum Sydney.

2022 370

2022 Events Entertainment Leadership 370

Retently

NOVEMBER 29, 2024

Whether it’s after a purchase, during onboarding, or after an event, these surveys help you gather valuable feedback right when it matters most. Event or In-Person Experience In-person experiences, such as physical stores or events, offer opportunities for face-to-face engagement. Open-ended: “What did you like most?”

Events 121

Events Feedback Interaction E-support 121

Experience Investigators by 360Connext

APRIL 15, 2025

Speaking from the bustling Medallia Experience 2025 event in Las Vegas, Fard dismantles the common misconception that actionable Voice of Customer data alone drives change. The real challenge? Getting cross-functional leaders to not just review customer feedback but commit to acting on it.

Leadership 143

Leadership 2025 Voice of Customer Events 143

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Keep an eye out for more great content from XI Forum London in coming weeks, and check out the full post-event wrap up here ! 5 Pieces of Advice from Our EMEA Customer Experience Experts. #1:

Customer Experience 397

Customer Experience Culture Workshop Events 397

InMoment XI

JUNE 30, 2022

Keep an eye out for our Q&A interviews with the speakers in the coming weeks, and check out the full post-event wrap up here ! With your employees interacting with customers every day, don’t forget to ask them what they’re seeing and experiencing—chances are their insights will point to cost savings and retention opportunities.

Customer Experience 396

Customer Experience Customer Retention Events Communication 396

InMoment XI

JANUARY 25, 2022

Contrary to popular belief, feelings like these existed long before the COVID-19 pandemic; that event, and the stress that came with it, simply added fuel to an existing fire. One of the hard truths about The Great Resignation is that many departing employees feel that their former organizations lacked a supportive workplace culture.

Engagement 397

Engagement Culture Document Employee Experience 397

Retently

OCTOBER 16, 2024

Post-Event Feedback (Conferences, Webinars, Workshops) After hosting events like webinars or conferences, follow-up emails are commonly sent to attendees. Embedding an email signature survey in these emails allows you to gather feedback on the event’s content and organization seamlessly.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

InMoment XI

OCTOBER 7, 2024

Google Post Publishing Drive sales with easy publishing from Local Listings Promote your business updates, sales, and events directly on Google through streamlined post publishing. Enhance Understanding: Add comments describing events and observations for specific areas of charts and graphs. Strongest Signals 5.

Events 243

Events Competitive Advantage Innovation 2024 243

Optimove

MARCH 4, 2025

The post How OptiLive Keeps Players Hooked During Live Sporting Events appeared first on Optimove.

Sports 52

Sports Events Download Customer Relationship Management 52

InMoment XI

OCTOBER 18, 2022

A plethora of international events, crises, and phenomena has produced steep inflation throughout much of the world, and no part of the supply chain has been spared these upticking costs. The events of the last few years (and their lingering effects) have resulted in a consumer demand collapse for many goods and services.

Brands 397

Brands Transportation Events Article 397

Experience Investigators by 360Connext

OCTOBER 5, 2021

Organize educational events with speakers from both inside and outside the organization focused on customer experience. Challenge attendees to participate in some ways beyond the events. Bring in outside experts on data analysis, customer communications, and other “hot topics” to attract attention.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

InMoment XI

SEPTEMBER 28, 2021

Businesses use a variety of statistical techniques to make predictions about the potential for future events. Once you’ve validated the data against your program goals and established trends and patterns, it’s time to make a plan.

Loyalty 389

Loyalty Feedback Advertising Customer Relationship Management 389

BlueOcean

JULY 13, 2023

However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. Blue Ocean was thrilled to partner with our client over the course of this event. In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action.

Sports 276

Sports Customer Care 2022 2021 276

InMoment XI

MARCH 23, 2022

Despite what all the debate over The Great Resignation might imply, though, there is in fact a hierarchy of causes and events that we can definitively track to what we’re seeing in the job market right now.

Brands 370

Brands Document Employee Experience Events 370

BirdEye

FEBRUARY 5, 2025

Whether youre promoting events or running social media contests, its affordable compared to traditional marketing methods. Here are the top benefits of marketing a restaurant with social media: Platforms like Instagram and Facebook are ideal for promoting events and showcasing your brand to local businesses and food lovers.

Social Media 104

Social Media Marketing Metrics Events 104

InMoment XI

MARCH 16, 2022

After all, issues like the pandemic are global occurrences, so how else can you make sense of such an event except by looking at that level of scale? If we investigate the CX climate in two vastly different regions, it can help bridge the expectation gaps that we have for this year.

2022 370

2022 Social Media Consumers Loyalty 370

Experience Investigators by 360Connext

NOVEMBER 5, 2024

She’s also spent over 10 years as the Idea Strategist for one of only nine legacy-level TEDx events and was named to the Thinkers50 Radar in 2022. She’s a judge and mentor for the Harvard Innovation Labs and a professional advisor at the Martin Trust Center for MIT Entrepreneurship.

2024 143

2024 Banking Books Customer Centricity 143

InMoment XI

NOVEMBER 16, 2021

They didn’t survey customers that went to a dealership and paid for the repair/service themselves (customer-pay events). This not only helps in reducing abandonment, but also helps customers recall the event accurately so they can give more thorough feedback. The reason was simply a system issue.

Automotive 370

Automotive Hotels Social Media Events 370

Experience Investigators by 360Connext

JANUARY 18, 2022

Some organizations are committed to CX Day or other important days to provide events, trainings, or celebrations on behalf of their customers. Turning these into more consistent and ongoing events can be a very positive way to encourage CX education. Offer a customer day more than once a year.

Culture 378

Culture Customer Centricity Customer Journey Feedback 378

BlueOcean

OCTOBER 30, 2024

This is particularly true if your service or product is ever affected by seasons, holidays, natural disasters, or other events. Benefit of a Pilot: In this scenario, a pilot should provide sufficient time to assess how the outsourced team adjusts to the increasing pace of customer support.

Contact Center 156

Contact Center Culture 2025 Customer Service 156

InMoment XI

APRIL 26, 2022

Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

InMoment XI

JULY 13, 2023

And because at InMoment, we value sharing knowledge as widely as possible, I’m going to share the results of that in-event poll with you here, along with a few thoughts about our learnings. How Prepared Do You Feel for Consumer Duty?

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

Optimove

FEBRUARY 6, 2025

billion NFL bets from more than 9 million bettors during the 20242025 season shows that 3% of players generate 82% of the revenue for sportsbooks for big events like the Super Bowl. Encourage deposits (instead of just free bets) Many big-event bettors maximize free bets, then leave. The solution? Calculate Your Customers LTV!

Sports 75

Sports Download Events Demo 75

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. CSAT is used to measure the customer satisfaction of a specific interaction or event.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

InMoment XI

APRIL 17, 2025

Youre issuing transactional surveyssurveys tied to a specific event, like completing an appliance purchaseand want to encourage immediate feedback. However, there are some instances when using incentives may be appropriate, such as: Your surveys are part of a broader strategy to boost customer loyalty or encourage more retail purchases.

Customer Engagement 195

Customer Engagement Engagement Feedback E-support 195

CSM Magazine

MARCH 25, 2025

Sabio Group today announced the expansion of its acclaimed ‘ Disrupt ‘ programme across Europe for 2025, taking its digital customer experience (CX) transformation event to three major European cities. Sabio is also looking at extending its programme even further with more European locations currently being assessed.

2025 52

2025 2017 Events Innovation 52

TechSee

OCTOBER 22, 2024

Provide them with opportunities to learn about the latest trends and technologies, and reward the standouts with trips to conferences or industry events. Recognize those who excel in experimenting with their new tools and sharing their experiences with their colleagues. Trust them to use their expertise and judgment to solve problems.

Technology 109

Technology Download Customer Satisfaction Culture 109

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Hear what our delegates had to say about last years’ event!

2023 195

2023 Workshop 2024 Events 195

InMoment XI

JANUARY 27, 2025

Still, in discussing the logistics of the exchange, a nugget of information emerges amid the customers relief at having the issue resolved promptlya comment about wanting to look professional for an upcoming work event.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

JUNE 28, 2022

Workflow: Automating the most time-consuming part of data analytics processing, Workflow seamlessly segments and drives automated action on your customer base within the XI Platform and triggers events in existing enterprise systems such as Slack, Hubspot, Marketo, Salesforce etc.

2022 74

2022 Feedback 2021 Technology 74

BirdEye

DECEMBER 28, 2024

Regularly update operating hours and contact information: Regular updates to operating hours, especially during holidays or special events, maintain profile accuracy. Include a blog section for sharing restaurant news, events, and culinary content. Create engaging posts about daily specials, events, and promotions.

Social Media 97

Social Media Books Events Demo 97