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9 Must-Read Articles on EX, Linking EX & CX, and Branded Experience

InMoment XI

Check out these must-read articles! Top Articles on EX, Linking EX & CX, and Branded Experience. #1: Read the full article here! #3: Get the full article. #4: Read the article. #8: Get the article.

2022 493
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11 Articles You Need to Read About Today’s Employee and EX Landscape

InMoment XI

Check out these must read articles below! Read Article. In the midst of the fallout of a global pandemic and the Great Resignation, the employee experience (EX) is an incredibly hot topic.

2022 558
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5 Top Customer Service Articles of the Week 2-14-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles of the Week 2-14-2022 appeared first on Shep Hyken.

2022 133
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5 Top Customer Service Articles of the Week 9-13-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Consider this article as a launch into a discussion about how to be more convenient for your customers.

Article 162
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Why the Future Success of Retail Lies in Customer Experience

Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.

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An Article On Customer Experience That Actually Makes Sense

GetFeedback

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. In fact, you’ll find many articles dance around this question. To be clear, we’ll be using CX program in this article. Voice of the Customer deserves its own section in this article.

2019 337
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5 Top Customer Service Articles of the Week 10-25-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article emphasizes that customers may not be so quick to want to use an automated or digital system.

Article 159
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The Top 6 CX Articles of 2019

GetFeedback

ArticlesWe’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Companies are now.

2019 207
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5 Top Customer Service Articles of the Week 8-9-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. All of this and more are covered in this excellent article.

Article 159
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5 Top Customer Service Articles of the Week 6-28-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Then do a Google search for articles about their success.

Article 157
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Create a Team of CX Heroes on Your Frontline: Transform Your Company’s Culture!

Employees often fail to understand that Customer Experience is more than a number. Learn a comprehensive 7-point strategy to incorporate CX, especially VOC feedback, into your company’s DNA to drive real impact!

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5 Top Customer Service Articles of the Week 5-24-2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the retail business, this is an article for you.

Article 164
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5 Top Customer Service Articles of the Week 5-10-2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles of the Week 5-10-2021 appeared first on Shep Hyken.

Article 164
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5 Top Customer Service Articles of the Week 7-19-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination.

Article 159
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5 Top Customer Service Articles of the Week 6-7-2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here, he shares an article focused on culture.

Article 149
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5 Top Customer Service Articles of the Week 7-12-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article suggests three “projects” to consider.

Article 142
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The Top 6 CX Articles of 2019

GetFeedback

Our list of the top CX articles of 2019 covers all these topics and more. . Article No. We start our list with this article from The Wall Street Journal. ’ Article No. article, David describes how to leverage the value of relationships in the customer experience journey. In this HBR article, Anthony Dukes and Yi Zhu propose that the reason customer service is so bad at some large organizations is that it saves them money.

2019 210
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5 Top Customer Service Articles of the Week 5-31-2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This week he posted a great article about what never to say to customers.

Article 147
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5 Top Customer Service Articles of the Week 12-5-2022

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love that this article kicks off with that statistic.

2022 83
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5 Top Customer Service Articles of the Week 11-14-2022

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This really isn’t an article. Our second entry isn’t an article, either.

2022 83
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5 Top Customer Service Articles of the Week 5-3-2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article validates that point and more.

Article 118
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Contact Center Location Strategy in a Remote World

Amy Bennet

How do you continue to offer seamless customer service and experience in this new world of remote work? Blue Ocean offers some insights on how to create a contact center location strategy in a remote world

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5 Top Customer Service Articles of the Week 12-19-2022

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles of the Week 12-19-2022 appeared first on Shep Hyken.

2022 77
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5 Top Customer Service Articles of the Week 8-1-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Start by reading this article.

2022 83
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5 Top Customer Service Articles of the Week 1-2-2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, there are four of them, and two of them are worth paying close attention to.

2023 71
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5 Top Customer Service Articles of the Week 12-26-2022

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. While this is a very short article, it reminds us that discounts and points are marketing.

2022 71
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Top 5 Customer Service Articles of the Week 2-6-2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with an article about what NOT to do.

2023 62
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Top 5 Customer Service & CX Articles for the Week of March 6, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I seldom use articles that feature my comments as Top Five article.

2023 77
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5 Top Customer Service Articles of the Week 12-13-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article gives us a glimpse into the benefits of AI as it applies to customer service.

Article 93
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5 Top Customer Service Articles of the Week 11-8-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is an excellent article that deserves your attention.

Article 104
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5 Top Customer Service Articles of the Week 7-26-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I enjoyed this article, which features eight strategies that get your customers to come back.

Article 111
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Best Customer Service and Experience Articles, Videos, & Podcasts

ShepHyken

Articles, Videos & Podcasts from 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.). Don’t Miss Out on Shep’s Top 3 Forbes Articles: Four Habits Of Highly Ineffective Companies. The post Best Customer Service and Experience Articles, Videos, & Podcasts appeared first on Shep Hyken.

Article 124
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5 Top Customer Service Articles of the Week 9-26-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shares the traits and qualities of those looking for a job in customer service.

2022 77
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5 Top Customer Service Articles of the Week 8-2-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. You’ll have to read the article to get the other two.

Article 105
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5 Top Customer Service Articles of the Week 11-29-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If you are in a business that ships merchandise, then you must read this article.

Article 100