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InMoment XI
JULY 20, 2022
Check out these must-read articles! Top Articles on EX, Linking EX & CX, and Branded Experience. #1: Read the full article here! #3: Get the full article. #4: Read the article. #8: Get the article. If these topics are on your company’s radar, you can get the answers you need here!
InMoment XI
APRIL 18, 2022
Check out these must read articles below! Read Article. If you’re looking for the answers to these questions, say no more—InMoment EX expert Michael Lowenstein is here to help with all the thought leadership you need. Employee Engagement: Does the Defense’s Case Still Hold Water?
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ShepHyken
OCTOBER 6, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with an article on customer loyalty. Here are my top five picks from last week.
ShepHyken
SEPTEMBER 30, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Our friend Lynn Hunsaker shares an article about this year’s theme: Good CX delivers better outcomes for customers, employees, and organizations.
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In this article, you’ll learn a 7-point methodology for making CX. This type of thinking contributes to a pervasive frustration with Customer Experience (CX), and in particular, Voice of the Customer (VOC) programs. and more specifically VOC feedback, an embedded part of your company’s DNA.
ShepHyken
SEPTEMBER 15, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We lead off this week’s Top Five roundup with an article of expert commentary compiled by Megan Jones at Call Centre Helper.
ShepHyken
SEPTEMBER 22, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Let’s start this week’s Top Five roundup with an excellent article from fellow CX expert Joseph Michelli. Why is this important?
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