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eglobalis
NOVEMBER 12, 2024
This article delves into eleven actionable strategies that leaders can implement to weave CX deeply into their service delivery approach. If you enjoyed this practical article and would like to stay connected, feel free to connect with me on LinkedIn.
InMoment XI
APRIL 18, 2022
Check out these must read articles below! Read Article. If you’re looking for the answers to these questions, say no more—InMoment EX expert Michael Lowenstein is here to help with all the thought leadership you need. Employee Engagement: Does the Defense’s Case Still Hold Water?
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InMoment XI
JULY 20, 2022
Check out these must-read articles! Top Articles on EX, Linking EX & CX, and Branded Experience. #1: Read the full article here! #3: Get the full article. #4: Read the article. #8: Get the article. If these topics are on your company’s radar, you can get the answers you need here!
eglobalis
NOVEMBER 26, 2024
Drawing from my nine years working with Samsung’s strategic group, SAP, and others, this article cuts through the noise to focus on what really matters: results-driven action. This article challenges the status quo of how empathy is perceived in B2B CX. As mentioned in a previous article. The answer is no.
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In this article, you’ll learn a 7-point methodology for making CX. This type of thinking contributes to a pervasive frustration with Customer Experience (CX), and in particular, Voice of the Customer (VOC) programs. and more specifically VOC feedback, an embedded part of your company’s DNA.
eglobalis
DECEMBER 11, 2024
This article was originally posted at: [link] Ready to disrupt your CX strategy? Drawing insights from reliable sources, including past articles on eGlobalis.com, this article delves into the benefits of experimentation for CX programs , covering multiple areas such as omnichannel services, technology, cultural adaptation and design.
eglobalis
NOVEMBER 3, 2024
This article explores ten practical strategies for B2B companies to move beyond rigid, cookie-cutter frameworks, offering a pathway toward a more personalized, authentic, and impactful CX approach that leverages a company’s unique strengths and the power of cultural innovation.
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