Article Related Topics 
InMoment XI
JULY 20, 2022
Check out these must-read articles! Top Articles on EX, Linking EX & CX, and Branded Experience. #1: Read the full article here! #3: Get the full article. #4: Read the article. #8: Get the article.
InMoment XI
APRIL 18, 2022
Check out these must read articles below! Read Article. In the midst of the fallout of a global pandemic and the Great Resignation, the employee experience (EX) is an incredibly hot topic.
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ShepHyken
FEBRUARY 14, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles of the Week 2-14-2022 appeared first on Shep Hyken.
ShepHyken
SEPTEMBER 13, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Consider this article as a launch into a discussion about how to be more convenient for your customers.
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Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.
GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. In fact, you’ll find many articles dance around this question. To be clear, we’ll be using CX program in this article. Voice of the Customer deserves its own section in this article.
ShepHyken
OCTOBER 25, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article emphasizes that customers may not be so quick to want to use an automated or digital system.
GetFeedback
SEPTEMBER 2, 2019
ArticlesWe’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Companies are now.
ShepHyken
AUGUST 9, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. All of this and more are covered in this excellent article.
ShepHyken
JUNE 28, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Then do a Google search for articles about their success.
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Employees often fail to understand that Customer Experience is more than a number. Learn a comprehensive 7-point strategy to incorporate CX, especially VOC feedback, into your company’s DNA to drive real impact!
ShepHyken
MAY 24, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the retail business, this is an article for you.
ShepHyken
MAY 10, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles of the Week 5-10-2021 appeared first on Shep Hyken.
ShepHyken
JULY 19, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination.
ShepHyken
JUNE 7, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here, he shares an article focused on culture.
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ShepHyken
JULY 12, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article suggests three “projects” to consider.
GetFeedback
SEPTEMBER 2, 2019
Our list of the top CX articles of 2019 covers all these topics and more. . Article No. We start our list with this article from The Wall Street Journal. ’ Article No. article, David describes how to leverage the value of relationships in the customer experience journey. In this HBR article, Anthony Dukes and Yi Zhu propose that the reason customer service is so bad at some large organizations is that it saves them money.
ShepHyken
MAY 31, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This week he posted a great article about what never to say to customers.
ShepHyken
DECEMBER 5, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love that this article kicks off with that statistic.
ShepHyken
NOVEMBER 14, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This really isn’t an article. Our second entry isn’t an article, either.
ShepHyken
MAY 3, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article validates that point and more.
Amy Bennet
OCTOBER 10, 2022
How do you continue to offer seamless customer service and experience in this new world of remote work? Blue Ocean offers some insights on how to create a contact center location strategy in a remote world
ShepHyken
DECEMBER 19, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles of the Week 12-19-2022 appeared first on Shep Hyken.
ShepHyken
AUGUST 1, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Start by reading this article.
ShepHyken
JANUARY 2, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, there are four of them, and two of them are worth paying close attention to.
ShepHyken
DECEMBER 26, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. While this is a very short article, it reminds us that discounts and points are marketing.
ShepHyken
FEBRUARY 5, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with an article about what NOT to do.
ShepHyken
MARCH 5, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I seldom use articles that feature my comments as Top Five article.
ShepHyken
DECEMBER 13, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article gives us a glimpse into the benefits of AI as it applies to customer service.
ShepHyken
NOVEMBER 8, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is an excellent article that deserves your attention.
ShepHyken
JULY 26, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I enjoyed this article, which features eight strategies that get your customers to come back.
ShepHyken
DECEMBER 20, 2018
Articles, Videos & Podcasts from 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.). Don’t Miss Out on Shep’s Top 3 Forbes Articles: Four Habits Of Highly Ineffective Companies. The post Best Customer Service and Experience Articles, Videos, & Podcasts appeared first on Shep Hyken.
ShepHyken
SEPTEMBER 26, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shares the traits and qualities of those looking for a job in customer service.
ShepHyken
AUGUST 2, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. You’ll have to read the article to get the other two.
ShepHyken
NOVEMBER 29, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If you are in a business that ships merchandise, then you must read this article.
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