9 Must-Read Articles on EX, Linking EX & CX, and Branded Experience

InMoment XI

Check out these must-read articles! Top Articles on EX, Linking EX & CX, and Branded Experience. #1: Read the full article here! #3: Get the full article. #4: Read the article. #8: Get the article.

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11 Articles You Need to Read About Today’s Employee and EX Landscape

InMoment XI

Check out these must read articles below! Read Article. In the midst of the fallout of a global pandemic and the Great Resignation, the employee experience (EX) is an incredibly hot topic.

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The Top 6 CX Articles of 2019

GetFeedback

ArticlesWe’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Companies are now.

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An Article on Customer Experience That Actually Makes Sense

GetFeedback

ArticlesCustomer experience (CX) actually simplified. Here you’ll find straightforward answers to the most popular questions on the CX space.

Why the Future Success of Retail Lies in Customer Experience

Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.

An Article On Customer Experience That Actually Makes Sense

GetFeedback

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. In fact, you’ll find many articles dance around this question. To be clear, we’ll be using CX program in this article. Voice of the Customer deserves its own section in this article.

The Top 6 CX Articles of 2019

GetFeedback

Our list of the top CX articles of 2019 covers all these topics and more. . Article No. We start our list with this article from The Wall Street Journal. ’ Article No. article, David describes how to leverage the value of relationships in the customer experience journey. In this HBR article, Anthony Dukes and Yi Zhu propose that the reason customer service is so bad at some large organizations is that it saves them money.

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5 Top Customer Service Articles of the Week 2-14-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles of the Week 2-14-2022 appeared first on Shep Hyken.

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5 Top Customer Service Articles of the Week 10-25-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article emphasizes that customers may not be so quick to want to use an automated or digital system.

5 Top Customer Service Articles of the Week 9-13-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Consider this article as a launch into a discussion about how to be more convenient for your customers.

Create a Team of CX Heroes on Your Frontline: Transform Your Company’s Culture!

Employees often fail to understand that Customer Experience is more than a number. Learn a comprehensive 7-point strategy to incorporate CX, especially VOC feedback, into your company’s DNA to drive real impact!

CX Magazine Article

Peter Lavers

You can read the article by clicking here.

5 Top Customer Service Articles of the Week 8-9-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. All of this and more are covered in this excellent article.

5 Top Customer Service Articles of the Week 6-28-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Then do a Google search for articles about their success.

5 Top Customer Service Articles of the Week 5-24-2021

Hyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the retail business, this is an article for you.

What Is a Journey Health Score?

Shawn Phillips

Visualize, monitor, and manage your journeys with a customized metric designed around your needs, your organization, and your customers

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5 Top Customer Service Articles of the Week 5-10-2021

Hyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles of the Week 5-10-2021 appeared first on Shep Hyken.

5 Top Customer Service Articles of the Week 7-19-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination.

5 Top Customer Service Articles of the Week 8-1-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Start by reading this article.

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5 Top Customer Service Articles of the Week 9-26-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shares the traits and qualities of those looking for a job in customer service.

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5 Top Customer Service Articles of the Week 7-12-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article suggests three “projects” to consider.

5 Top Customer Service Articles of the Week 6-7-2021

Hyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here, he shares an article focused on culture.

Survey Says: Close the Loop!

Shawn Phillips

Show business impact quickly by mplementing a closed loop feedback system. You probably already have the tools you need to get started

5 Top Customer Service Articles of the Week 5-31-2021

Hyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This week he posted a great article about what never to say to customers.

5 Top Customer Service Articles of the Week 9-5-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article quotes a survey that claimed 64% of consumers would switch.

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5 Top Customer Service Articles of the Week 10-24-2022

Shep Hyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article is actually an interview with PwC Customer Transformation Leader George Korizis. The author of this article says, “Brands still have significant work to do in creating a more effective, customer-friendly mobile experience.” Then read this article.

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Multi-Lingual Digital Customer Service is Easier Than Ever | Creative Virtual

Maria Ward

Technologies like automatic machine translation are making it easier to offer multilingual customer service on digital channels

5 Top Customer Service Articles of the Week 5-3-2021

Hyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article validates that point and more.

5 Top Customer Service Articles of the Week 8-29-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I read numerous articles on the topic, so I decided to make customer loyalty the theme.

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5 Top Customer Service Articles of the Week 5-9-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The title of the article asks an important question, and the answer depends on the situation.

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5 Top Customer Service Articles of the Week 7-4-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is a “how to get started” type of article.

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5 Top Customer Service Articles of the Week 12-13-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article gives us a glimpse into the benefits of AI as it applies to customer service.

Best Customer Service and Experience Articles, Videos, & Podcasts

ShepHyken

Articles, Videos & Podcasts from 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.). Don’t Miss Out on Shep’s Top 3 Forbes Articles: Four Habits Of Highly Ineffective Companies. The post Best Customer Service and Experience Articles, Videos, & Podcasts appeared first on Shep Hyken.

5 Top Customer Service Articles of the Week 2-21-2022

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This short article makes some good points.

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Can Conversational AI Make Your CX More Human and Empathetic? | Creative Virtual

Mandy Reed

Often criticised for removing the human touch from customer experiences, conversational AI virtual agents can help employees be more human and empathetic