Beyond Philosophy

DECEMBER 27, 2019

The Biggest Thing We Learned in 2019. If there is one thing we have learned in 2019, it is that customers give us a lot to think about regarding their behavior. The post Our Most Important Learning in 2019 appeared first on Customer Experience Consulting.

2019 131

2019 Loyalty Customer Retention Consulting 131

Experience Investigators by 360Connext

OCTOBER 1, 2019

Happy CX Day 2019! Read: CX Day 2019: What It Is, When It Is, and How to Make the Most Of It. The post Happy CX Day 2019! Customer experience professionals, enthusiasts and change agents around the world are celebrating today. There’s a lot of great stuff here. Read: Inspirational Ways to Increase Your CX Skills.

2019 137

2019 Webinar Customer Centricity Culture 137

TechSee

DECEMBER 11, 2018

2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. The post How to improve you call center customer experience strategy for 2019?

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Call Center 2019 Contact Center Customer Experience 182

TechSee

JANUARY 2, 2019

If you’re in the Smart Home or Smart City business, CES 2019 is a must visit. CES 2019 Smart Home Sessions Not to be Missed. Smart Home Startups to See at CES 2019. CES 2019 promises to be inspirational, educational, and a means to build resilience for the future. Executive One-on-One with Whirlpool & CTA.

2019 174

2019 Innovation Entertainment Events 174

Customer Guru

DECEMBER 23, 2018

As we bid goodbye to 2018 and usher in 2019, we have made some customer-centric resolutions for this new year. The post 19 Customer Experience resolutions for 2019 appeared first on Customer Guru. As we move ahead, customer experience will be the only differentiator between brands.

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2019 Customer Experience 2018 Customer Centricity 146

Alida

JULY 15, 2019

We at Vision Critical are proud to announce the winners of our 2019 Visionary Awards. These annual awards showcase clients that demonstrate excellence in utilizing customer insights to improve their organization’s performance in product innovation, customer experience, and marketing effectiveness.

2019 140

2019 Customer Centricity Innovation Customer Insights 140

Experience Matters

DECEMBER 18, 2018

To help me identify trends for 2019, I reached out to some of the many thought leaders across Qualtrics and asked them to share one or two of the top experience management (XM) trends they are expecting to see in the coming year. The post 2019 XM Trends From Qualtrics Thought Leaders appeared first on Customer Experience Matters®.

2019 104

2019 Employee Experience Brands Customer Experience 104

Kustomer

DECEMBER 20, 2019

The final days of 2019 are drawing to a close, and that means it’s time for Kustomer’s year-end wrap up. Here are some of the most memorable highlights: Top Customer Service Trends of 2019. Achieving true omnichannel support was a focus of many organizations in 2019. Kustomer 2019 Developments. The Rise of AI and ML.

2019 68

2019 E-support Omnichannel Events 68

Eptica

DECEMBER 11, 2019

Date: Wednesday, December 11, 2019 Author: Pauline Ashenden - Marketing Manager Taking stock of customer service in 2019. Published on: December 11, 2019. Author: Pauline Ashenden - Marketing Manager As the end of the year approaches, now is the perfect time to evaluate how the customer service sector has performed in 2019.

2019 75

2019 Customer Service Social Media NPS 75

CSM Magazine

NOVEMBER 19, 2018

Sabio’s Chief Innovation Officer, Stuart Dorman highlights what he sees as the 10 key CX technology trends that will shape successful customer experiences during 2019 and beyond. 10 Key CX Technology Trends for 2019. Expect 2019 to see this trend accelerate, particularly as we see the trust agenda escalating in today’s post-GDPR world.

2019 88

2019 Customer Experience Social Media Innovation 88

Bold360

DECEMBER 19, 2018

So what can we expect for 2019? Here are my thoughts: 2019 and the rise of the AI-enabled personal assistant. 2019 will be the year we see AI move from a position of augmenting an experience to becoming a full-fledged assistant. 2019 will be the year that consumers stop compromising. appeared first on Bold360 Blog.

2019 78

2019 2018 Consumers Employee Experience 78

NetBase

NOVEMBER 19, 2018

Here are some social media marketing predictions for 2019, as heard from the experts at our recent NetBase LIVE conferences in New York and Los Angeles. Austin-based tinydrum calls it “Speaking Human” – and it’s the best approach to win over any audience heading into 2019. Which is the only way to roll if you want to get ahead in 2019.

Social Media 83

Social Media 2019 Marketing 2010 83

ShepHyken

JULY 22, 2019

Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. My Comment: The author of this article share four customer experience takeaways she picked up from Mary Meeker’s 2019 Internet trends report. So, what unexpected “extra” can you give your customers to show you appreciate their business?

2019 117

2019 Article Social Media Customer Service 117

Eptica

APRIL 12, 2019

Date: Friday, April 12, 2019 Author: Pauline Ashenden - Marketing Manager Analyzing CX sentiment in 2019. Published on: April 12, 2019. Eptica will next be exhibiting at the CX Marketing Summit 2019 in June - if you are coming along, do visit us there.

2019 76

2019 Fashion Customer Satisfaction Presentation 76

Oracle

MARCH 12, 2019

” The 2019 agenda included a closer look at how a renewed customer experience focus is transforming retail. Keynote Speaker Erik Nordstrom, Co-President of @Nordstrom , being interviewed by @CourtReagan , Retail Reporter @CNBC pic.twitter.com/Q6dS1w9TMO — Shoptalk (@shoptalk) March 4, 2019.

2019 86

2019 Retail Insights Events 86

Oracle

FEBRUARY 5, 2019

In honor of Valentine’s Day this month, I asked some of the most brilliant CX thought leaders about what they LOVE about CX in 2019, and where practitioners should focus their time and attention. What CX Leaders LOVE in 2019. My wish for 2019 is to have leaders put their skin in the game. And, I’ll do you one better.

2019 92

2019 Customer Experience Leadership Webinar 92

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

2019 73

2019 Customer Success 2018 Chief Customer Officer 73

NetBase

APRIL 2, 2019

Our 2019 Social Analytics and Artificial Intelligence Report deconstructs the struggle and offers insight to help! Fortunately, that’s precisely what 2019 Social Analytics and Artificial Intelligence Report breaks down for brands: Where AI began, and where it’s headed. Let’s take a peek. Simple Automation Can’t Cut It.

2019 90

2019 Social Media Consumers Insights 90

ShepHyken

MARCH 25, 2019

Survey: Customer experience trends 2019 by Lynne Capozzi. Live from ModernCX 2019: 3 Days of Customer Experience Takeaways by SmarterCX Team. The post 5 Top Customer Service Articles for the Week of March 25, 2019 appeared first on Shep Hyken. (I wrote a book on it!) ” Key findings from the report. It’s a great report.

2019 108

2019 Article Customer Service Competitive Advantage 108

The DiJulius Group

JANUARY 2, 2020

The Best Customer Service Articles from 2019 The results are in, and here are The DiJulius Group subscribers’ favorite articles of 2019 ranked by popularity. The post The Best Customer Service Articles from 2019 appeared first on The DiJulius Group. Want to keep your leadership team motivated about Customer service all year?

2019 56

2019 Article Customer Service Leadership 56

NetBase

MARCH 4, 2019

And any brands still devoting half-hearted efforts to their digital marketing really need to read The 2019 State of Social Report , as it offers game-changing insight for (and from) small, challenger and top-performing businesses. The post The 2019 State of Social Report appeared first on NetBase. Making It Matter. One platform.

2019 89

2019 Social Media Advertising Consumers 89

ShepHyken

AUGUST 26, 2019

37 Customer Experience Statistics You Need to Know for 2019 by Toma Kulbyt?. Super Office) Customer experience has fast become a top priority for businesses and 2019 will be no different. The post 5 Top Customer Service Articles for the Week of August 26, 2019 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

2019 108

2019 Article Customer Service 2020 108

Lumoa

MARCH 3, 2019

Take a look at what you can learn from the best customer experience companies of 2019 and find out how to apply it to your customer experience work. There are clear reasons why companies should create an outstanding customer experience for their customers. Feed generated with FetchRSS )

2019 134

2019 Customer Experience Customers 134

Lumoa

JANUARY 13, 2019

Find out the latest NPS data and statistics to power up your customer experience strategy in 2019! Did you know that NPS is the most popular customer experience metric? RSS generated with FetchRss )

Net Promoter Score 134

Net Promoter Score 2019 NPS Metrics 134

ShepHyken

JULY 1, 2019

10 Life Lessons from the 2019 Stanley Cup Champion St. The post 5 Top Customer Service Articles for the Week of July 1, 2019 appeared first on Shep Hyken. This excellent article breaks down the process with six steps that it takes to work through this important exercise. By the way, journey mapping isn’t something you do just once.

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2019 Article Customer Service Customer Journey Mapping 121

ShepHyken

AUGUST 19, 2019

They look specifically at the customer service experience of 500 US-based brands in “high-growth mode” in the month of May 2019. The post 5 Top Customer Service Articles for the Week of August 19, 2019 appeared first on Shep Hyken. Even if you’re not in retail, you should read this article. Follow on Twitter: @Hyken.

2019 118

2019 Article Customer Service Leadership 118

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. Published on: January 09, 2020. This means breaking down departmental silos and working together - here are four ways that technology can underpin greater collaboration.

2019 65

2019 Blog 2020 Leadership 65

Oracle

NOVEMBER 27, 2018

It looks like 2019 will be a big year for businesses that are looking to implement a configure-price-quote (CPQ) solution to ramp up their sales strategy. We looked at the 3 major CPQ software trends we expect to see for this year and examined which 2 CPQ features will be most used in 2019. CPQ Feature Prediction #1: Guided selling.

2019 100

2019 B2B Sales 2020 100

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. ” – Mark Hurd, CEO, Oracle at Modern Customer Experience 2019. These are all applicable ONE THINGS.

2019 58

2019 Customer Experience Competitive Advantage Customer Care 58

ShepHyken

APRIL 1, 2019

How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report by Sarah Patterson. My Comment: Our friends at Salesforce have just released their 2019 “State of Service” report. The post 5 Top Customer Service Articles for the Week of April 1, 2019 appeared first on Shep Hyken.

2019 100

2019 Article Customer Service Social Media 100