40 How to Turn Survey Results Into Awesome Presentations
GetFeedback
JANUARY 6, 2020
Learn how to take the data you've gathered via your online surveys, and turn that information into visually engaging presentations. Articles
Presentation Related Topics 
Need a Presentation With Punch? Think Visually
Heart of the Customer
MAY 28, 2020
The post Need a Presentation With Punch? “All creativity should communicate in a nanosecond.” So says George Lois, the “original Mad Man of Madison Avenue,” in his book, Damn Good Advice (for people with talent). He’s talking about advertising, but his recommendation applies to any organizational communication – especially in customer experience. There’s no time to waste I’ve written about the […]. Think Visually appeared first on Heart of the Customer.
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4 storytelling devices to enhance your research reports and presentations
Vision Critical
JUNE 3, 2016
The days of data tables, 100-slide presentations and 300-page reports are done. How many presentations have you sat through where the presenters begin by saying who they are, describing their methodology or talking about the flow of their questionnaire? These presentations are very seldom interesting or memorable. Other approaches include using your own personal experience and using images rather than numbers in your presentation deck.
Presenting: A Treasure Chest of CRM Knowledge
Optimove
OCTOBER 24, 2019
The post Presenting: A Treasure Chest of CRM Knowledge appeared first on Optimove. What if I told you there’s one place with answers to questions such as how to engage customers in the era of marketing overload, or what is the real value of a lost customer? Can CRM be a strategic advantage? What are some gaming CRM strategies that work? How to structure marketing strategies in the age of the customer? How to build a smarter CRM strategy?
Takeaways From 18 Amazing Presenters at the Customer Service Revolution
The DiJulius Group
SEPTEMBER 25, 2019
The post Takeaways From 18 Amazing Presenters at the Customer Service Revolution appeared first on The DiJulius Group. The DiJulius Group held our annual Customer Service Revolution September 11th & 12th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant.
Artificial Intelligence in Customer Service: The Past, Present, and Future
Solvvy
DECEMBER 16, 2019
Particularly when they are given a name and presented as equivalent to a human customer support agent, they often fail to grasp the nuances of a real-time text discussion, leaving customers exasperated. . The post Artificial Intelligence in Customer Service: The Past, Present, and Future appeared first on Solvvy Getting the customer experience right is a delicate balance.
Presenting My Top 2018 Customer Experience Blog Post!
One Millimeter Mindset
DECEMBER 27, 2018
The post Presenting My Top 2018 Customer Experience Blog Post! My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. And why all of us – yours truly included – need to remain vigilant and aware when we fall into the trap of extolling our professional virtues and professional labels.
Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates
Customer Bliss
OCTOBER 27, 2015
Present your customer asset metrics in whole numbers of customers, not retention rates. The post Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates appeared first on Customer Bliss. When I ask executives if they know the volume and value of their new customers and compare it monthly, weekly and annually to the volume and value of lost customers – it’s not top of mind. “It’s It’s in our data” is often the answer. But it’s buried data.
Jeanne Bliss’ Daily Dose…of Reality: How to Present to Your Executive Team without “Calling Their Baby Ugly”
Customer Bliss
SEPTEMBER 6, 2018
There will be a day (or days) for all of us doing this work…that we will have to present some not so great depictions of the company’s customer experiences. And how do you showcase what you’ve learned and must often present to the people who, in many cases, created that customer experience in the first place? 3 Actions to Present the Story. Make your presentation experiential. Instead of presenting a dashboard, or a deck, walk them through the life of the customer.
Customer Service: The Past, Present, and Future
transcosmos Information Systems
MARCH 14, 2018
Here’s a look at the past, present, and future of customer service. </strong></p> <p><a href=’ [link] src=’[link] alt=’customer-service-past-present-future-infographic’ width=’800′ border=’0′ /></a></p> <p> The Past. The Present. The post Customer Service: The Past, Present, and Future appeared first on transcosmos.
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Present Your Consumers With More Product Information Using Telesales
Magellan Solutions
OCTOBER 15, 2017
And if you present these to them in a very organized, personalized and professional manner, you are setting up the stage for more conversions that will positively affect your bottom line. The post Present Your Consumers With More Product Information Using Telesales appeared first on Magellan Solutions.
Nanorep Joins Chatbot Summit Berlin 2017 as Sponsors and Presenters
Bold360
JUNE 22, 2017
– CTO and Cofounder Amit Ben will offer a keynote presentation on the impact of chatbot hype, addressing what businesses need to understand to ensure they avoid crucial mistakes and develop a comprehensive strategy for their organization. The post Nanorep Joins Chatbot Summit Berlin 2017 as Sponsors and Presenters appeared first on Nanorep - Digital Customer Self-Service Solution.
The Crisis of Confidence in Customer Success: Presentation Recap
Education Services Group
DECEMBER 10, 2019
ESG was proud to sponsor and present at all of this year’s events. Knowing your own value, and knowing how it fits in with the value that others present, is crucial. Presenting yourself to an executive is demanding. The post The Crisis of Confidence in Customer Success: Presentation Recap appeared first on ESG.
Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics
ClientSuccess
AUGUST 30, 2018
Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. The post Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics appeared first on ClientSuccess. As we’re less than two weeks away from the 2018 CS100 Summit , we’re reflecting on some of the amazing messages we’ve heard over the years.
How to Turn Survey Results Into Awesome Presentations
GetFeedback
FEBRUARY 6, 2019
And with the user feedback you’ve gathered, you can now take your survey results and turn them into awesome, insightful presentations that paint a clear path for how the organization should proceed. However, there are certainly some do’s and don’t’s when it comes to how you’ll go about presenting your survey’s findings. In doing this (specifically within presentations) you create a scenario in which comprehension can be one of both depth and breadth. Pick a presentation tool.
Creating Great Customer Experiences – In the Present
ENGAGE.cx
AUGUST 11, 2015
In Short, great customer experiences- i n the present. The post Creating Great Customer Experiences – In the Present appeared first on ENGAGEcx. Consumer’s needs for convenience and personalized connection have become top priorities in an increasingly digital, mobile and social purchasing world.
How You Present Yourself on Video Conferencing Can Impact Your Career
CSM Magazine
MAY 18, 2020
Women were less concerned with how their colleagues presented themselves professionally. A new nationwide study commissioned by Eskenzi PR examined how video conferencing has changed workers’ perception of their colleagues. The results, announced today, have found that 40% of UK workers judge their colleagues on how their house looks over video conferencing.
Hello Customer Presents: Future talks with Rik Vera!
Hello Customer
MARCH 1, 2019
After an analogue and a digital era, what will be next for the customer experience? CX expert Rik Vera predicts that offline and online will merge in the future. Humans will take center stage again, empowered by technology. The power of companies working with AI lies in their ability to gather a lot of data from the many and use it to create well-being for the individual. Check out our first episode of Future Talks! customer experience Customer Centricity
New Retail Isn’t The Future — It’s The Present
Forrester's Customer Insights
JANUARY 28, 2019
The future of retail is already here: Alibaba’s New Retail is reshaping the retail landscape in China and beyond. JD.com, Tencent, and traditional retailers like Starbucks and Walmart are all jumping on the bandwagon. My latest report, New Retail Is Transforming Commerce, shows retailers what they can learn from early adopters and how they can […]. B2C ecommerce ecommerce global ecommerce omnichannel customer experience online retail retail
3 Customer Service Lessons (Past, Present and Future) from A Christmas Carol
Tricia Morris
DECEMBER 4, 2015
There is No Time Like the Customer Service Present. . “He Gather, analyze and share the information and the picture presented by the ghosts of customer service past and present to justify and get support for future change. Learn from the past, act in the present, and change your customer service and customer experience future for the better. “I I will live in the Past, the Present, and the Future.
The Present is Also Female: A San Francisco Design Week Recap
Hero Digital
JULY 9, 2019
Not only is the future is female, but we should be reminded that the present is also female. With a creative slide presentation utilizing soccer moves like the timing of movement, positioning, checking the runs, her point to take the space in work instead of the soccer field had a significant impact on the audience. The post The Present is Also Female: A San Francisco Design Week Recap appeared first on Hero Digital. The workforce is changing.
How to Use Storytelling to Drive a Winning Customer Experience Presentation
inmoment
JANUARY 17, 2019
Well, the latest research shows that using storytelling in presentations allows you to be a knowledgeable and convincing leader who will influence key audiences in the CX process. This means that you could be presenting to anyone from the C Suite to a regional manager. Identifying the specific audience’s needs, and addressing what is important to them is critical when crafting a story for your presentations. Create a Checklist for Your Presentation.
SmarterCX.com Presents ‘Advice for Future Customer Experience Leaders’ Series
Smarter CX
JUNE 8, 2018
In the spirit of graduation season, SmarterCX.com is proud to present our “ Advice for Future Customer Experience Leaders ” series featuring customer experience tips, career inspiration, and personal stories from some of the customer experience industry’s most influential leaders. The post SmarterCX.com Presents ‘Advice for Future Customer Experience Leaders’ Series appeared first on SmarterCX.
10 Key Points For A Strong Retention Board Presentation
Gainsight
AUGUST 14, 2020
Our VP of Customer Success ( Kellie Capote ) and I presented to the board this quarter, and I think our talk track is valuable as other CS leaders prepare for future board conversations. .
Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month
InteractionMetrics
APRIL 4, 2019
She’ll be co-presenting with Taten Soltis of Modcloth and Angie Stocklin of One Click.The following day, on April 10, in “Preparing Agents Who Rock at Resolution” she’ll present strategies and tips on how to improve the customer service and customer support resolution. The post Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month appeared first on Interaction Metrics.
Make it Your Business to Present the Case for Ease of Doing Business
CCO Council
OCTOBER 7, 2019
And the only way to demonstrate business outcomes is to present a business case—and then use that business case as the guardrails for what we do going forward. Well, your CFO, COO, and CEO are far less likely to read or listen to you present your project plan and far more likely to pay close attention to your business case.
Presenting The World Through Your Customers’ Eyes
Customer Interactions
JULY 7, 2015
Each customer experiences their journey in a way that is unique to them, with individual decisive moments that shape their experience. NICE understands how important it is for organizations to know how to shape the customer experience. But in order to do so, they need to get closer to their customers and understand what drives their decisions
Presenting The ROI of Customer Experience
Customer Interactions
JULY 7, 2015
On October 1, 2013, the Customer Experience community came together to partake in the first annual CX Day, a global celebration of companies and people creating great experiences for customers. It was exciting to participate in this first-of-its-kind initiative that cemented the importance of CX in business, and made the connection between CX and ROI.
Finding Clarity of Virtual Context during Virtual Meetings
One Millimeter Mindset
APRIL 14, 2020
Or, let’s say your own virtual context for the presentation is passively collecting attendee emails. They expect you to passively and virtually deliver one of your standard, pre-packaged presentations. How can you differentiate yourself and your virtual meeting by learning a more engaging and active presentational style and format? Ready to become more engaging, active and leverage storytelling into your virtual meeting formats and presentation styles?
RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct. 23
RapportBoost
OCTOBER 20, 2018
The post RapportBoost’s CEO, Jenny Craig USA’s Director of North America’s Sales Center, to co-present Mitel-Sponsored Webinar on turning contact centers into profit centers Oct.
5 Tips to Making a Great Sales Presentation in Live Chat
Provide Support
SEPTEMBER 14, 2015
5 Tips to Making Great Sales Presentation in Live Chat. Do they know the specifics of the live chat tool which could help them to make a better product or service presentation to clients? Below are my 5 tips on how to structure and polish your sales presentation offered in the environment of online chat. Paradoxically, this is one of the most important qualities of a successful sales presentation – keeping it as simple as possible. Personalize your presentation.
3 Customer Service Lessons (Past, Present and Future) from A Christmas Carol
Tricia Morris
DECEMBER 6, 2015
00000 A Christmas Carol by Charles Dickens has been inspiring change for well more than a century. It was written by Dickens to inspire social change, but also in hopes to change the direction of Dickens’ waning career. Lessons from the. Blog Service and Support
The CX opportunities presented by COVID-19
MyCustomer
JUNE 8, 2020
I am wondering - why most people are talking only about survival as being the best possible outcome of the COVID-19 crisis? While I do not.T 8th Jun 2020. By Manuela Pifani Founder & Managing Director
Experiential Lessons for the Christmas Season: Going Beyond the Presents
Michelli Experience
DECEMBER 19, 2017
No presents doesn’t mean no Christmas. I stand behind my initial thesis – EVERYONE wants more from Christmas than presents! The post Experiential Lessons for the Christmas Season: Going Beyond the Presents appeared first on Joseph Michelli. It’s been said there are two types of people in the world. Those who believe there are two types of people in the world and those who do not!
{Infographic} Going Beyond the Presents for the Christmas Season
Michelli Experience
DECEMBER 20, 2017
The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli. Save Save.
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