Simplify Business Reviews with Totango’s Presentation Builder

Totango

Let’s take a deeper look at how the Presentation Builder works and the benefits it provides your organization. What is Presentation Builder? Dynamically populate the presentation information from attribute data tags. to customize your presentation.

Your Presentation Is Not A Report And How To Fix It

Russel Lolacher

A great presentation is an amazing tool in engaging your employees. But, I can’t tell you often I’ve sat through a presentation that was just a report out in disguise. When asked to do a presentation, make sure that’s what you are actually delivering. Most presentations are far more about reading back information from a slide deck and not the engagement tool you’re promising. This was not a presentation. Purpose of Presentations.

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How to Turn Survey Results Into Awesome Presentations

GetFeedback

Learn how to take the data you've gathered via your online surveys, and turn that information into visually engaging presentations. Articles

A CCO’s Guide on Presenting to the Board of Directors?

SmartKarrot

In some cases, to get their ideas heard at a larger forum of decision makers, iCCOs needs to present them to the company’s board of directors. CCOs looking to present to the Board of directors need to keep certain important aspects in mind. Choose visual presentation.

How to Use Data to Build Strong Customer Communities

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

Time and again, organizations assume that community member research is duplicative, cumbersome, risky, or incapable of yielding meaningful results. They simply move ahead with their communities and “iterate” as they go. The results of not performing community member research? Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value.

The Tale of Christmas Present

SAP Customer Experience

Just like the rest of world, supply chain disruption has hit North Pole, Inc (NPI). NPI is a nonprofit toy distribution outfit that operates in multiple countries across the globe.

[Podcast] Being Present on Social Media: It’s Harder than You Think

Lithium

The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert , Social Media Manager of Customer Service at Experian.

4 storytelling devices to enhance your research reports and presentations

Alida

The days of data tables, 100-slide presentations and 300-page reports are done. How many presentations have you sat through where the presenters begin by saying who they are, describing their methodology or talking about the flow of their questionnaire? These presentations are very seldom interesting or memorable. Other approaches include using your own personal experience and using images rather than numbers in your presentation deck.

How to Prepare for a Presentation – with Examples

CSM Magazine

Preparation is the most essential part of a successful presentation. Most people spend hours developing a presentation, but they completely forget about practicing it. Memorizing your presentation speech by heart is not a good idea, as it will give you a false sense of security.

Learn the secrets of the Steve Jobs presentation style – with Amanda Meyer

ThriveableBiz

And that takes presentation skills. They turn to presentation mode and I need to deliver this information. Or they turn into kind of a, a scared zombie who is saying the words, but for all intents and purposes, they're not even present. You need to be able to present.

Presenting: A Treasure Chest of CRM Knowledge

Optimove

The post Presenting: A Treasure Chest of CRM Knowledge appeared first on Optimove. What if I told you there’s one place with answers to questions such as how to engage customers in the era of marketing overload, or what is the real value of a lost customer? Can CRM be a strategic advantage? What are some gaming CRM strategies that work? How to structure marketing strategies in the age of the customer? How to build a smarter CRM strategy?

[EP.1] Being Present on Social Media: It’s Harder than You Think

Lithium

The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert , Social Media Manager of Customer Service at Experian.

The Past, Present, And Future Of CX(PA)

Experience Matters

The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!

Why Nostalgia is Not Just a Thing of the Past But the Present

Beyond Philosophy

By contrast, some experiences in the present can feel less authentic, with convenience foods and synthetic materials, and other things like that. If you can make people feel good while looking backward at the past, you might get them to move forward in the present with you. .

Takeaways From 18 Amazing Presenters at the Customer Service Revolution

The DiJulius Group

The post Takeaways From 18 Amazing Presenters at the Customer Service Revolution appeared first on The DiJulius Group. The DiJulius Group held our annual Customer Service Revolution September 11th & 12th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant.

Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates

Customer Bliss

Present your customer asset metrics in whole numbers of customers, not retention rates. The post Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates appeared first on Customer Bliss. When I ask executives if they know the volume and value of their new customers and compare it monthly, weekly and annually to the volume and value of lost customers – it’s not top of mind. “It’s It’s in our data” is often the answer. But it’s buried data.

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New Opportunity: Why Nostalgia is not just a thing of the past, but the present!

Beyond Philosophy

The post New Opportunity: Why Nostalgia is not just a thing of the past, but the present! I am happy to announce that I am getting my first electric guitar. Many of you know that also means I am buying my first amplifier, too.

The Creative INSIDE of SAP: Live Action Video Shows Presenters Best Demos

SAP Customer Experience

The future of work continues to evolve in practice and in conversation, crossing the divide from technology to productivity to office culture and back again. Recently, it’s even begun infiltrating the discussion on how we connect and map the customer journey.

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The Answer’s Yes / AGT’s Golden Buzzer Winner Presenting at the CSRev Conference

The DiJulius Group

The post The Answer’s Yes / AGT’s Golden Buzzer Winner Presenting at the CSRev Conference appeared first on The DiJulius Group. Many times, yes is the answer to a customer. Other times, rather than a flat-out no, the answer can offer an alternate version of what the customer needs or wants.

2022 99

Creating Great Customer Experiences – In the Present

ENGAGE.cx

In Short, great customer experiences- i n the present. The post Creating Great Customer Experiences – In the Present appeared first on ENGAGEcx. Consumer’s needs for convenience and personalized connection have become top priorities in an increasingly digital, mobile and social purchasing world.

Artificial Intelligence in Customer Service: The Past, Present, and Future

Solvvy

Particularly when they are given a name and presented as equivalent to a human customer support agent, they often fail to grasp the nuances of a real-time text discussion, leaving customers exasperated. . The post Artificial Intelligence in Customer Service: The Past, Present, and Future appeared first on Solvvy Getting the customer experience right is a delicate balance.

Jeanne Bliss’ Daily Dose…of Reality: How to Present to Your Executive Team without “Calling Their Baby Ugly”

Customer Bliss

There will be a day (or days) for all of us doing this work…that we will have to present some not so great depictions of the company’s customer experiences. And how do you showcase what you’ve learned and must often present to the people who, in many cases, created that customer experience in the first place? 3 Actions to Present the Story. Make your presentation experiential. Instead of presenting a dashboard, or a deck, walk them through the life of the customer.

2018 107

Customer Service: The Past, Present, and Future

transcosmos Information Systems

Here’s a look at the past, present, and future of customer service. </strong></p> <p><a href=’ [link] src=’[link] alt=’customer-service-past-present-future-infographic’ width=’800′ border=’0′ /></a></p> <p> The Past. The Present. The post Customer Service: The Past, Present, and Future appeared first on transcosmos.

Nanorep Joins Chatbot Summit Berlin 2017 as Sponsors and Presenters

Bold360

– CTO and Cofounder Amit Ben will offer a keynote presentation on the impact of chatbot hype, addressing what businesses need to understand to ensure they avoid crucial mistakes and develop a comprehensive strategy for their organization. The post Nanorep Joins Chatbot Summit Berlin 2017 as Sponsors and Presenters appeared first on Nanorep - Digital Customer Self-Service Solution.

2017 59

Present Your Consumers With More Product Information Using Telesales

Magellan Solutions

And if you present these to them in a very organized, personalized and professional manner, you are setting up the stage for more conversions that will positively affect your bottom line. The post Present Your Consumers With More Product Information Using Telesales appeared first on Magellan Solutions.

Presenting My Top 2018 Customer Experience Blog Post!

One Millimeter Mindset

The post Presenting My Top 2018 Customer Experience Blog Post! My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. And why all of us – yours truly included – need to remain vigilant and aware when we fall into the trap of extolling our professional virtues and professional labels.

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Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics

ClientSuccess

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. The post Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics appeared first on ClientSuccess. As we’re less than two weeks away from the 2018 CS100 Summit , we’re reflecting on some of the amazing messages we’ve heard over the years.

The Crisis of Confidence in Customer Success: Presentation Recap

Education Services Group

ESG was proud to sponsor and present at all of this year’s events. Knowing your own value, and knowing how it fits in with the value that others present, is crucial. Presenting yourself to an executive is demanding. The post The Crisis of Confidence in Customer Success: Presentation Recap appeared first on ESG.

How to Turn Survey Results Into Awesome Presentations

GetFeedback

And with the user feedback you’ve gathered, you can now take your survey results and turn them into awesome, insightful presentations that paint a clear path for how the organization should proceed. However, there are certainly some do’s and don’t’s when it comes to how you’ll go about presenting your survey’s findings. In doing this (specifically within presentations) you create a scenario in which comprehension can be one of both depth and breadth. Pick a presentation tool.

How You Present Yourself on Video Conferencing Can Impact Your Career

CSM Magazine

Women were less concerned with how their colleagues presented themselves professionally. A new nationwide study commissioned by Eskenzi PR examined how video conferencing has changed workers’ perception of their colleagues.

SmarterCX.com Presents ‘Advice for Future Customer Experience Leaders’ Series

Oracle

In the spirit of graduation season, SmarterCX.com is proud to present our “ Advice for Future Customer Experience Leaders ” series featuring customer experience tips, career inspiration, and personal stories from some of the customer experience industry’s most influential leaders. The post SmarterCX.com Presents ‘Advice for Future Customer Experience Leaders’ Series appeared first on SmarterCX.

Starbucks Barista Potentially Saves a Life by Being Present in the Moment

The DiJulius Group

Starbucks Barista Potentially Saves a Life by Being Present in the Moment Thankfully, a Starbucks employee was paying attention and recognized a potentially dangerous situation occurring in her Texas café.

2022 91

Presenting The Forrester Wave™: Enterprise Service Management, Q4 2021

Forrester Digital Transformation

In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage, continuing this research with a 2019 Forrester Wave™ evaluation.

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Hello Customer Presents: Future talks with Rik Vera!

Hello Customer

After an analogue and a digital era, what will be next for the customer experience? CX expert Rik Vera predicts that offline and online will merge in the future. Humans will take center stage again, empowered by technology. The power of companies working with AI lies in their ability to gather a lot of data from the many and use it to create well-being for the individual. Check out our first episode of Future Talks! customer experience Customer Centricity

How to Present Keyword Research: A How-to Guide

DemandJump

Similar to how SEO keyword research needs to be optimized, how you present SEO research can be just as specific to your client, other employees, stakeholders, etc—after all, the number one result in Google gets 31.7%