Russel Lolacher

FEBRUARY 1, 2021

A great presentation is an amazing tool in engaging your employees. But, I can’t tell you often I’ve sat through a presentation that was just a report out in disguise. When asked to do a presentation, make sure that’s what you are actually delivering. Most presentations are far more about reading back information from a slide deck and not the engagement tool you’re promising. This was not a presentation. Purpose of Presentations.

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Beyond Philosophy

NOVEMBER 27, 2021

The post New Opportunity: Why Nostalgia is not just a thing of the past, but the present! I am happy to announce that I am getting my first electric guitar. Many of you know that also means I am buying my first amplifier, too.

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GetFeedback

JANUARY 6, 2020

Learn how to take the data you've gathered via your online surveys, and turn that information into visually engaging presentations. Articles

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Heart of the Customer

MAY 28, 2020

The post Need a Presentation With Punch? “All creativity should communicate in a nanosecond.” So says George Lois, the “original Mad Man of Madison Avenue,” in his book, Damn Good Advice (for people with talent).

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Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

Time and again, organizations assume that community member research is duplicative, cumbersome, risky, or incapable of yielding meaningful results. They simply move ahead with their communities and “iterate” as they go. The results of not performing community member research? Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value.

Customer Expectations

Lithium

OCTOBER 8, 2021

The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert , Social Media Manager of Customer Service at Experian.

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SAP Customer Experience

NOVEMBER 23, 2021

The future of work continues to evolve in practice and in conversation, crossing the divide from technology to productivity to office culture and back again. Recently, it’s even begun infiltrating the discussion on how we connect and map the customer journey.

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Alida

JUNE 3, 2016

The days of data tables, 100-slide presentations and 300-page reports are done. How many presentations have you sat through where the presenters begin by saying who they are, describing their methodology or talking about the flow of their questionnaire? These presentations are very seldom interesting or memorable. Other approaches include using your own personal experience and using images rather than numbers in your presentation deck.

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Lithium

JUNE 28, 2021

The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert , Social Media Manager of Customer Service at Experian.

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The DiJulius Group

SEPTEMBER 25, 2019

The post Takeaways From 18 Amazing Presenters at the Customer Service Revolution appeared first on The DiJulius Group. The DiJulius Group held our annual Customer Service Revolution September 11th & 12th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant.

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Optimove

OCTOBER 24, 2019

The post Presenting: A Treasure Chest of CRM Knowledge appeared first on Optimove. What if I told you there’s one place with answers to questions such as how to engage customers in the era of marketing overload, or what is the real value of a lost customer? Can CRM be a strategic advantage? What are some gaming CRM strategies that work? How to structure marketing strategies in the age of the customer? How to build a smarter CRM strategy?

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Experience Matters

MAY 10, 2018

The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!

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Customer Bliss

OCTOBER 27, 2015

Present your customer asset metrics in whole numbers of customers, not retention rates. The post Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates appeared first on Customer Bliss. When I ask executives if they know the volume and value of their new customers and compare it monthly, weekly and annually to the volume and value of lost customers – it’s not top of mind. “It’s It’s in our data” is often the answer. But it’s buried data.

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Solvvy

DECEMBER 16, 2019

Particularly when they are given a name and presented as equivalent to a human customer support agent, they often fail to grasp the nuances of a real-time text discussion, leaving customers exasperated. . The post Artificial Intelligence in Customer Service: The Past, Present, and Future appeared first on Solvvy Getting the customer experience right is a delicate balance.

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ENGAGE.cx

AUGUST 11, 2015

In Short, great customer experiences- i n the present. The post Creating Great Customer Experiences – In the Present appeared first on ENGAGEcx. Consumer’s needs for convenience and personalized connection have become top priorities in an increasingly digital, mobile and social purchasing world.

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Customer Bliss

SEPTEMBER 6, 2018

There will be a day (or days) for all of us doing this work…that we will have to present some not so great depictions of the company’s customer experiences. And how do you showcase what you’ve learned and must often present to the people who, in many cases, created that customer experience in the first place? 3 Actions to Present the Story. Make your presentation experiential. Instead of presenting a dashboard, or a deck, walk them through the life of the customer.

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transcosmos Information Systems

MARCH 14, 2018

Here’s a look at the past, present, and future of customer service. </strong></p> <p><a href=’ [link] src=’[link] alt=’customer-service-past-present-future-infographic’ width=’800′ border=’0′ /></a></p> <p> The Past. The Present. The post Customer Service: The Past, Present, and Future appeared first on transcosmos.

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Bold360

JUNE 22, 2017

– CTO and Cofounder Amit Ben will offer a keynote presentation on the impact of chatbot hype, addressing what businesses need to understand to ensure they avoid crucial mistakes and develop a comprehensive strategy for their organization. The post Nanorep Joins Chatbot Summit Berlin 2017 as Sponsors and Presenters appeared first on Nanorep - Digital Customer Self-Service Solution.

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Magellan Solutions

OCTOBER 15, 2017

And if you present these to them in a very organized, personalized and professional manner, you are setting up the stage for more conversions that will positively affect your bottom line. The post Present Your Consumers With More Product Information Using Telesales appeared first on Magellan Solutions.

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DemandJump

NOVEMBER 11, 2021

Similar to how SEO keyword research needs to be optimized, how you present SEO research can be just as specific to your client, other employees, stakeholders, etc—after all, the number one result in Google gets 31.7%

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One Millimeter Mindset

DECEMBER 27, 2018

The post Presenting My Top 2018 Customer Experience Blog Post! My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. And why all of us – yours truly included – need to remain vigilant and aware when we fall into the trap of extolling our professional virtues and professional labels.

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ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. The post Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics appeared first on ClientSuccess. As we’re less than two weeks away from the 2018 CS100 Summit , we’re reflecting on some of the amazing messages we’ve heard over the years.

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Education Services Group

DECEMBER 10, 2019

ESG was proud to sponsor and present at all of this year’s events. Knowing your own value, and knowing how it fits in with the value that others present, is crucial. Presenting yourself to an executive is demanding. The post The Crisis of Confidence in Customer Success: Presentation Recap appeared first on ESG.

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CSM Magazine

MAY 18, 2020

Women were less concerned with how their colleagues presented themselves professionally. A new nationwide study commissioned by Eskenzi PR examined how video conferencing has changed workers’ perception of their colleagues.

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GetFeedback

FEBRUARY 6, 2019

And with the user feedback you’ve gathered, you can now take your survey results and turn them into awesome, insightful presentations that paint a clear path for how the organization should proceed. However, there are certainly some do’s and don’t’s when it comes to how you’ll go about presenting your survey’s findings. In doing this (specifically within presentations) you create a scenario in which comprehension can be one of both depth and breadth. Pick a presentation tool.

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Oracle

JUNE 8, 2018

In the spirit of graduation season, SmarterCX.com is proud to present our “ Advice for Future Customer Experience Leaders ” series featuring customer experience tips, career inspiration, and personal stories from some of the customer experience industry’s most influential leaders. The post SmarterCX.com Presents ‘Advice for Future Customer Experience Leaders’ Series appeared first on SmarterCX.

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Hello Customer

MARCH 1, 2019

After an analogue and a digital era, what will be next for the customer experience? CX expert Rik Vera predicts that offline and online will merge in the future. Humans will take center stage again, empowered by technology. The power of companies working with AI lies in their ability to gather a lot of data from the many and use it to create well-being for the individual. Check out our first episode of Future Talks! customer experience Customer Centricity

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SmartKarrot

JANUARY 22, 2021

The Customer Success – Past, Customer Success – Present, and the Customer Success – Future are all subsets of this historic evolution. Customer Success: Present. Customer Success – Present. Is it really 2021? Did we successfully make it through 2020 and the years ahead of that?

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Forrester's Customer Insights

JANUARY 28, 2019

The future of retail is already here: Alibaba’s New Retail is reshaping the retail landscape in China and beyond. JD.com, Tencent, and traditional retailers like Starbucks and Walmart are all jumping on the bandwagon. My latest report, New Retail Is Transforming Commerce, shows retailers what they can learn from early adopters and how they can […]. B2C ecommerce ecommerce global ecommerce omnichannel customer experience online retail retail

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CCO Council

OCTOBER 7, 2019

And the only way to demonstrate business outcomes is to present a business case—and then use that business case as the guardrails for what we do going forward. Well, your CFO, COO, and CEO are far less likely to read or listen to you present your project plan and far more likely to pay close attention to your business case.

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Hero Digital

JULY 9, 2019

Not only is the future is female, but we should be reminded that the present is also female. With a creative slide presentation utilizing soccer moves like the timing of movement, positioning, checking the runs, her point to take the space in work instead of the soccer field had a significant impact on the audience. The post The Present is Also Female: A San Francisco Design Week Recap appeared first on Hero Digital. The workforce is changing.

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inmoment

JANUARY 17, 2019

Well, the latest research shows that using storytelling in presentations allows you to be a knowledgeable and convincing leader who will influence key audiences in the CX process. This means that you could be presenting to anyone from the C Suite to a regional manager. Identifying the specific audience’s needs, and addressing what is important to them is critical when crafting a story for your presentations. Create a Checklist for Your Presentation.

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Storyminers

JANUARY 12, 2021

PresentationsThe post The Future of Customer Experience – Virtual Course appeared first on StoryMiners.

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InteractionMetrics

APRIL 4, 2019

She’ll be co-presenting with Taten Soltis of Modcloth and Angie Stocklin of One Click.The following day, on April 10, in “Preparing Agents Who Rock at Resolution” she’ll present strategies and tips on how to improve the customer service and customer support resolution. The post Customer Experience Speaker, Martha Brooke Presents at 2 Conferences this Month appeared first on Interaction Metrics.

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Tricia Morris

DECEMBER 4, 2015

There is No Time Like the Customer Service Present. . “He Gather, analyze and share the information and the picture presented by the ghosts of customer service past and present to justify and get support for future change. Learn from the past, act in the present, and change your customer service and customer experience future for the better. “I I will live in the Past, the Present, and the Future.

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