eglobalis

JANUARY 20, 2025

To replicate this, companies must train their teams to effectively interpret and present data insights. TSMCs use of predictive analytics to forecast supply chain challenges exemplifies the power of data in building client trust. Sustainability as a Differentiator Sustainability is today already a critical component of B2B loyalty.

B2B 371

B2B Loyalty Workshop Loyalty Programs 371

Experience Investigators by 360Connext

OCTOBER 5, 2021

Storyboards and storytelling can be very helpful if you have an opportunity to present findings. . Create a “lunch and learn” presentation about the customer’s journey or offer a roundtable discussion so everyone can engage. Ask leaders to present their ideas. But it’s not the only way.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

InMoment XI

DECEMBER 30, 2021

And they also answered a few questions from CX professionals throughout the presentation. Check out this resource to keep up with future presentations and discover past webinars. . For example: Q: What Metrics Can You Use to Determine Industry and Organizational Maturity? A: There are three questions you should ask yourself first.

Webinar 370

Webinar Metrics Touchpoint Customer Journey 370

InMoment XI

APRIL 18, 2022

This is largely because employees, who actively desire to work for companies with a more humanistic culture and a purpose which they can support, are too often finding these lacking in their present employer. They are told that the holiday presents they receive will come courtesy of Santa (and Ms.) Uncover the Impact.

Article 418

Article Employee Experience Culture Connections 418

InMoment XI

FEBRUARY 24, 2022

The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points? When you’re presenting a business case, the goal shouldn’t be complexity. Which means there will be countless meetings and presentations, and most importantly chances to learn to speak in the C-Suite language.

ROI 370

ROI Metrics Presentation Webinar 370

TechSee

DECEMBER 11, 2024

Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts. Looking ahead, 2025 presents exciting opportunities to refine and expand these innovations.

2024 109

2024 2025 Omnichannel Social Media 109

InMoment XI

JUNE 2, 2022

Defining your goals with numbers will help you identify improvements much more precisely, and will also give you something tangible to present to the boardroom when you move to secure additional funding.

Presentation 397

Presentation Feedback Customers Insights 397

InMoment XI

JANUARY 6, 2022

Click here to read our full-length white paper on the world of CX incentives programs, in which expert David Ensing considers these initiatives from every angle and presents a carefully researched perspective you can leverage.

White Paper 370

White Paper Rewards Programs Feedback Presentation 370

InMoment XI

JANUARY 13, 2022

Before it’s partnership with InMoment, it took Chevron Federal Credit Union a few weeks to process survey data and present that information to front-line managers and employees. Now, case management allows for actionable responses within the same day a survey is submitted.

NPS 370

NPS Metrics Feedback Presentation 370

eglobalis

MARCH 4, 2025

This article explores the latest technologies elevating AI agent capabilities, highlights leading solution providers (from tech giants to startups), examines key gaps where AI still struggles, and presents strategies to integrate human assistance when AI falls short.

Contact Center 197

Contact Center Virtual Agent Healthcare E-support 197

InMoment XI

MAY 18, 2022

Here are some of the things we’ve learned—and the teams that have benefited—by rolling out our buyer interview program: Pricing (sales ops) Roadmap Investments (product) Messaging, Packaging, and Competitive (product marketing) Demos (solution consultants) Presentations (sales directors) Renewal Strategy (client success).

B2B 370

B2B Roadmap Sales Demo 370

Customer Bliss

DECEMBER 16, 2020

Despite any perceived hardships, this shift may actually present you with new opportunities to engage your employees and customers. . As we’ve recently shifted to a digitally-focused world, you may have faced some new challenges in the way leadership should approach customer experience.

Leadership 305

Leadership Customer Experience 2020 Customers 305

InMoment XI

JULY 13, 2023

By embracing a mindset of adaptability and remaining attuned to shifting customer expectations and regulatory landscapes, organisations will be best able to meet the challenges and seize the opportunities presented by the act. What Are the Biggest Changes That You Have Made Towards Identifying Risk Amongst Your Customers?

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

InMoment XI

OCTOBER 20, 2022

The importance of closing the loop with customers and gaining actionable feedback was mentioned in nearly every presentation we heard! . #3: Actions Speak Louder Than Words—Data Means Nothing Without Outcomes. Put simply, “closing the loop” means following up with each dissatisfied customer to try and mitigate their negative experience.

Customer Experience 397

Customer Experience Culture Workshop Events 397

InMoment XI

MAY 24, 2022

At the end of the day, we want you to be confident that you gained as much value as possible from the break-out sessions, one-of-a-kind stories, and unique experience programs presented. With all we have planned, we are confident XI Forum Sydney will do just that. Here are six reasons to attend!

2022 370

2022 Events Entertainment Leadership 370

BlueOcean

JULY 20, 2023

Where once, there would have been most likely one, if not two, in-person sessions before a client and new partner inked a deal, these days, organizations are leaning more and more on virtual presentations and leaving in-person meetings until the absolute end of the process or foregoing them altogether.

Contact Center 294

Contact Center Travel 2020 Culture 294

InMoment XI

NOVEMBER 18, 2024

This can also help you increase cross-sell and upsell opportunities by presenting items that customers are more likely to purchase. Enhanced Customer Support Customer behavior data lets your business anticipate common customer issues and proactively offer support.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

CSM Magazine

MARCH 5, 2025

Sending Thoughtful Gifts Sending purposeful presents serves as an effective method that demonstrates appreciation for others. A thoughtful present that connects to the client’s interests will bring more value than expensive items. The timing of gift presentation holds significant value in gift distribution.

Financial 52

Financial Seminar Events Presentation 52

InMoment XI

DECEMBER 15, 2022

Watch the full presentation here! But, if you interact with them through various social channels, you may be able to get a clearer picture of who they are, and what they want from you. Want to learn more about understanding your customers, and how to kickstart the next digital trend?

Social Media 397

Social Media Metrics 2019 Customer Journey 397

Experience Investigators by 360Connext

AUGUST 6, 2024

About David Avrin: One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, ( www.davidavrin.com ) has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world.

2024 310

2024 Entertainment Books Culture 310

InMoment XI

DECEMBER 27, 2021

In that presentation , JB walked us through how she and her team put their beliefs about in-person and digital customer experience expectations into perspective, use CX tools to dive in and test assumptions, and finally create a culture with an opportunity mindset.

Customer Experience 397

Customer Experience Webinar Customers Events 397

InMoment XI

JANUARY 20, 2024

AI Presents Retailers With New Challenges AI is improving the way retailers interact with their customers. However, AI does present some unique challenges to retailers. Retailers must recognize the challenges presented by AI – and then work to address them. By and large, this is a good thing.

Retail 195

Retail Customer Experience Social Media Magazine 195

InMoment XI

OCTOBER 26, 2022

The rapidly-changing, ever-evolving retail landscape continues to present questions, roadblocks, and pain points that retailers need to address. It is no secret that today’s retailers are faced with unique challenges.

Retail 397

Retail Customer Centricity Government Chief Customer Officer 397

InMoment XI

NOVEMBER 19, 2024

It won’t be able to produce accurate predictions or information when presented with inputs it hasn’t seen before. An excellent accuracy score in the training phase sounds good in theory. But, what if the model is simply memorizing inputs and outputs? It’s important to prevent overfitting the model to ensure reliability in real-world systems.

Reference 195

Reference Healthcare Contact Center Financial 195

eglobalis

OCTOBER 1, 2024

Challenges in Transitioning from a Siloed to a Non-Siloed Organization While the benefits of eliminating silos are clear, the process of transitioning from a siloed structure presents challenges. The 11 actionable strategies presented in this article provide a roadmap for eradicating silos and fostering a fully integrated organization.

2020 405

2020 Customer Journey Mapping Culture Innovation 405

Experience Investigators by 360Connext

OCTOBER 19, 2021

Invoices are presented with language that screams “we will punish you” instead of “thank you for being a customer.”. It can show up when the payment options the customer prefers aren’t available to them and they don’t see that until the payment page on a site. .

B2C 346

B2C B2B Customer Journey Brands 346

InMoment XI

AUGUST 31, 2023

Our exclusive partner, NPSx℠ by Bain & Company , will host a workshop on day one of the XI Forum focused on why data is the key to building a successful business case for customer experience improvements; and a thrilling keynote presentation on day two, featuring Stanford Swinton presenting the battlegrounds of customer experience in 2024.

2023 195

2023 Workshop 2024 Events 195

GetFeedback

JUNE 12, 2019

User interface focuses on the look and feel of a product—its presentation and interactivity. Unlike UX, which can relate to both physical and digital products, user experience lives strictly in digital. across the entire platform.

User Experience 329

User Experience Customer Experience Reference Interaction 329

InMoment XI

OCTOBER 24, 2024

Omnichannel communication means more than just being present on multiple platforms; it’s about integrating those platforms into one unified interface to build an omnichannel customer experience. Customer engagement platforms are built on the premise that you can interact with your customers wherever they are.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

Experience Investigators by 360Connext

JULY 20, 2021

Is there governance around how to best approach surveys and the methods in which they’re presented to customers? Look for where those customers are asking for specific responses and how they are presenting their feedback. Ask: Are there clear, organizational rules around how, when and what feedback to request from customers?

Social Media 361

Social Media Customer Journey Contact Center Feedback 361

InMoment XI

OCTOBER 14, 2024

Another thing to keep in mind is maintaining a consistent order in which you present your response options. If you use a certain rating system, such as the Likert five-point scale, for the first question in your survey, make sure you use it for the other questions as well to avoid confusion.

2024 195

2024 Hospitality Feedback Healthcare 195

C3Centricity

DECEMBER 10, 2024

The consumer landscape is transforming profoundly, presenting CPG companies with challenges and immense opportunities.

2025 108

2025 Consumers Competitive Advantage 2024 108

eglobalis

SEPTEMBER 28, 2024

Such behavior is out of sync with Toyota’s global brand ethos and presents challenges in delivering a consistent customer experience across markets, especially when dealing with small, family-owned dealers.

Automotive 433

Automotive Loyalty Return on Investment Transportation 433

GetFeedback

MAY 23, 2019

The survey should be presented to all stakeholders within the organization. To present CSAT meaningfully, you need to make sure to explicitly include the question asked so you can avoid confusion with overall sentiment about your organization. For example, after completing one or more milestones within your product.

NPS 308

NPS Net Promoter Score CEM Metrics 308

InMoment XI

FEBRUARY 1, 2022

Before you answer this question, let us present you with a few facts. Customer experience surveys have served us well when it comes to collecting customer feedback data. When we have questions about the experience, there’s no better way to get answers than asking our customers directly, right? First, let’s consider survey fatigue.

Customer Experience 396

Customer Experience Social Media Customer Relationship Management Feedback 396

eglobalis

JULY 2, 2024

The emergence of advanced data analytics and real-time feedback mechanisms presents a transformative opportunity for organizations to transcend the constraints of NPS. In the end, why do we talk so much about NPS? Because an entire sector has pushed it forward, and its adoption went well for many years.

NPS 424

NPS Feedback Net Promoter Score B2C 424