InMoment XI

OCTOBER 17, 2024

For instance, a customer satisfaction survey presents a list of specific questions to customers to gauge their satisfaction levels with your brand. A customer feedback questionnaire is only as good as the questions it presents to customers. Why is Asking the Right Customer Feedback Questions Important?

Feedback 195

Feedback Insights Customers Banking 195

eglobalis

JULY 25, 2024

Influencers and Thought Leaders in CX In Europe, the landscape of CX thought leadership and practical application presents unique challenges. Numerous individuals claim expertise based on one or two projects or by adopting established models like McKinsey’s, operational CX model, presenting their work as original.

Customer Experience 513

Customer Experience Innovation Customer Centricity Culture 513

eglobalis

JUNE 30, 2025

About the above Picture: From left to right, the CEOs who shaped Medtronic’s legacy—four of the six leaders who defined the company’s direction, including its visionary co-founder: Geoff Martha (2020–Present): Driving Medtronic into a digital, AI-powered era, with a focus on connected care, innovation, and operational agility.

Culture 426

Culture Healthcare Leadership B2C 426

Centercode

JUNE 11, 2025

Blog Ebooks & Guides Events & Webinars Case Studies Podcast Community Sign in Get started for free Test Closure How to Present Customer Insights to Product Managers, Engineers, and Executives Posted on June 11, 2025 Austin Meyer You ran a solid test. Presenting feedback isn’t just about sharing the facts.

Presentation 52

Presentation Customer Insights Insights Management 52

eglobalis

JANUARY 7, 2025

Test: Validating Solutions Testing involves presenting prototypes to users to gather feedback. By working iteratively and incorporating client feedback, Siemens developed a solution that minimized equipment downtime while improving operational efficiency. This iterative process helps refine solutions based on real-world insights.

B2B 325

B2B Innovation User Experience Customer Centricity 325

InMoment XI

NOVEMBER 5, 2024

Businesses can upload photos, present special offers, and invite users to book reservations from Maps. If so, simply search for the name, and you will be presented with a dropdown of possible matches. Apple eventually followed suit by launching Apple Business Connect last year. Type your business name in the search bar.

2024 195

2024 2026 Connections 2012 195

eglobalis

JANUARY 20, 2025

To replicate this, companies must train their teams to effectively interpret and present data insights. TSMCs use of predictive analytics to forecast supply chain challenges exemplifies the power of data in building client trust. Sustainability as a Differentiator Sustainability is today already a critical component of B2B loyalty.

B2B 450

B2B Loyalty Workshop Loyalty Programs 450

eglobalis

APRIL 27, 2025

In the customer experience (CX) realm, this means AI that doesnt just answer a question or present a dashboard but acts on insights in real time orchestrating processes, personalizing interactions, and resolving issues end-to-end. Present industry case studies and forecasted improvements.

Roadmap 250

Roadmap 2024 2025 B2B 250

InMoment XI

OCTOBER 26, 2021

Once you determine how frequently your executives want reports, it’s vital to press that advantage by figuring out how best to present them. Usually, this presentation takes the form of scorecards, but we challenge you to use something much more powerful if you aren’t already: customer stories! Element #3: Cross-Functional Teamwork.

Presentation 368

Presentation Connections Brands Insights 368

Experience Investigators by 360Connext

OCTOBER 5, 2021

Storyboards and storytelling can be very helpful if you have an opportunity to present findings. . Create a “lunch and learn” presentation about the customer’s journey or offer a roundtable discussion so everyone can engage. Ask leaders to present their ideas. But it’s not the only way.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

InMoment XI

DECEMBER 30, 2021

And they also answered a few questions from CX professionals throughout the presentation. Check out this resource to keep up with future presentations and discover past webinars. . For example: Q: What Metrics Can You Use to Determine Industry and Organizational Maturity? A: There are three questions you should ask yourself first.

Webinar 370

Webinar Metrics Touchpoint Customer Journey 370

InMoment XI

JUNE 27, 2025

Analysis and Modeling Understanding and presenting data represents the core technical work. Teams create reports, dashboards such as a customer experience dashboard , and presentations that make complex data accessible to non-technical stakeholders.

Insights 195

Insights Consulting Financial Leadership 195

InMoment XI

APRIL 18, 2022

This is largely because employees, who actively desire to work for companies with a more humanistic culture and a purpose which they can support, are too often finding these lacking in their present employer. They are told that the holiday presents they receive will come courtesy of Santa (and Ms.) Uncover the Impact.

Article 418

Article Employee Experience Culture Connections 418

InMoment XI

FEBRUARY 24, 2022

The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points? When you’re presenting a business case, the goal shouldn’t be complexity. Which means there will be countless meetings and presentations, and most importantly chances to learn to speak in the C-Suite language.

ROI 370

ROI Metrics Presentation Webinar 370

InMoment XI

JUNE 30, 2025

Conversational intelligence gives them: A representative dataset (100% of conversations, not samples) Verifiable evidence to guide cross-functional improvements Clear, defensible insights to present to executive stakeholders This builds credibility for the CX function and ensures that strategic changes are rooted in real customer needs.

Net Promoter Score 195

Net Promoter Score Average Handle Time NPS Insights 195

TechSee

DECEMBER 11, 2024

Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts. Looking ahead, 2025 presents exciting opportunities to refine and expand these innovations.

2024 109

2024 Omnichannel 2025 Social Media 109

InMoment XI

JUNE 2, 2022

Defining your goals with numbers will help you identify improvements much more precisely, and will also give you something tangible to present to the boardroom when you move to secure additional funding.

Presentation 397

Presentation Feedback Customers Insights 397

Experience Investigators by 360Connext

APRIL 16, 2025

Get Clarity Where You CanAnd Share It While we cant predict the future, we can illuminate the present. When you name those concerns internally, youre better equipped to address them externally. Ask: How can we provide reassurances? How can we help set expectations?

Leadership 143

Leadership Customers Communication Presentation 143

InMoment XI

JANUARY 6, 2022

Click here to read our full-length white paper on the world of CX incentives programs, in which expert David Ensing considers these initiatives from every angle and presents a carefully researched perspective you can leverage.

White Paper 370

White Paper Rewards Programs Feedback Presentation 370

InMoment XI

JANUARY 13, 2022

Before it’s partnership with InMoment, it took Chevron Federal Credit Union a few weeks to process survey data and present that information to front-line managers and employees. Now, case management allows for actionable responses within the same day a survey is submitted.

NPS 370

NPS Metrics Feedback Presentation 370

ShepHyken

NOVEMBER 25, 2024

There’s a genuine fear of missing out on the opportunities AI presents and a fear of messing up by investing in the wrong technologies. Automation can impact jobs but also presents new opportunities for meaningful work. Engaging with customers on a personal level can lead to happier, more satisfied, and loyal customers.

Customer Engagement 92

Customer Engagement Engagement Contact Center Average Handle Time 92

InMoment XI

JULY 13, 2023

By embracing a mindset of adaptability and remaining attuned to shifting customer expectations and regulatory landscapes, organisations will be best able to meet the challenges and seize the opportunities presented by the act. What Are the Biggest Changes That You Have Made Towards Identifying Risk Amongst Your Customers?

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

InMoment XI

OCTOBER 20, 2022

The importance of closing the loop with customers and gaining actionable feedback was mentioned in nearly every presentation we heard! . #3: Actions Speak Louder Than Words—Data Means Nothing Without Outcomes. Put simply, “closing the loop” means following up with each dissatisfied customer to try and mitigate their negative experience.

Customer Experience 397

Customer Experience Culture Workshop Events 397

eglobalis

MARCH 4, 2025

This article explores the latest technologies elevating AI agent capabilities, highlights leading solution providers (from tech giants to startups), examines key gaps where AI still struggles, and presents strategies to integrate human assistance when AI falls short.

Contact Center 202

Contact Center Virtual Agent Healthcare E-support 202

InMoment XI

MAY 24, 2022

At the end of the day, we want you to be confident that you gained as much value as possible from the break-out sessions, one-of-a-kind stories, and unique experience programs presented. With all we have planned, we are confident XI Forum Sydney will do just that. Here are six reasons to attend!

2022 370

2022 Events Entertainment Leadership 370

eglobalis

MAY 13, 2025

The rise of advanced analytics and AI is presenting an alternative: rather than asking customers for feedback at every turn, leading firms are beginning to know what customers think by analysing behaviours, conversations, and data signals in real time.

B2B 312

B2B Multi-Channel Feedback 2025 312

eglobalis

OCTOBER 1, 2024

Challenges in Transitioning from a Siloed to a Non-Siloed Organization While the benefits of eliminating silos are clear, the process of transitioning from a siloed structure presents challenges. The 11 actionable strategies presented in this article provide a roadmap for eradicating silos and fostering a fully integrated organization.

2020 480

2020 Customer Journey Mapping Culture Innovation 480

BlueOcean

JULY 20, 2023

Where once, there would have been most likely one, if not two, in-person sessions before a client and new partner inked a deal, these days, organizations are leaning more and more on virtual presentations and leaving in-person meetings until the absolute end of the process or foregoing them altogether.

Contact Center 294

Contact Center Travel 2020 Culture 294

InMoment XI

NOVEMBER 18, 2024

This can also help you increase cross-sell and upsell opportunities by presenting items that customers are more likely to purchase. Enhanced Customer Support Customer behavior data lets your business anticipate common customer issues and proactively offer support.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

InMoment XI

DECEMBER 15, 2022

Watch the full presentation here! But, if you interact with them through various social channels, you may be able to get a clearer picture of who they are, and what they want from you. Want to learn more about understanding your customers, and how to kickstart the next digital trend?

Social Media 397

Social Media 2019 Metrics Customer Journey 397

eglobalis

SEPTEMBER 28, 2024

Such behavior is out of sync with Toyota’s global brand ethos and presents challenges in delivering a consistent customer experience across markets, especially when dealing with small, family-owned dealers.

Automotive 498

Automotive Loyalty Return on Investment Transportation 498

Experience Investigators by 360Connext

AUGUST 6, 2024

About David Avrin: One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin, CSP, Global Speaking Fellow, ( www.davidavrin.com ) has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world.

2024 310

2024 Entertainment Books Culture 310

InMoment XI

DECEMBER 27, 2021

In that presentation , JB walked us through how she and her team put their beliefs about in-person and digital customer experience expectations into perspective, use CX tools to dive in and test assumptions, and finally create a culture with an opportunity mindset.

Customer Experience 397

Customer Experience Webinar Customers Events 397

TechSee

OCTOBER 15, 2024

For enterprise service and CX leaders, VRAi presents an opportunity to deliver highly personalized, fast, and efficient customer service at scale, ultimately leading to increased customer satisfaction and loyalty.

Customer Satisfaction 124

Customer Satisfaction Contact Center Omnichannel Customer Expectations 124

InMoment XI

JANUARY 20, 2024

AI Presents Retailers With New Challenges AI is improving the way retailers interact with their customers. However, AI does present some unique challenges to retailers. Retailers must recognize the challenges presented by AI – and then work to address them. By and large, this is a good thing.

Retail 195

Retail Customer Experience Social Media Magazine 195

eglobalis

SEPTEMBER 3, 2024

Everyone I spoke with offered different insights into these findings, suggesting numerous reasons why the platforms fall short: Perpetuating the fallacy that one number can tell a story and seeking to impress decision makers, platforms prioritise data presentation over actionable insights, to create ‘simple reporting’.

E-support 337

E-support Consulting Demo Feedback 337