Alida

JUNE 3, 2016

The days of data tables, 100-slide presentations and 300-page reports are done. How many presentations have you sat through where the presenters begin by saying who they are, describing their methodology or talking about the flow of their questionnaire? These presentations are very seldom interesting or memorable.

Presentation 188

Presentation Customers Communication Marketing 188

Heart of the Customer

MAY 28, 2020

The post Need a Presentation With Punch? He’s talking about advertising, but his recommendation applies to any organizational communication – especially in customer experience. There’s no time to waste I’ve written about the […]. Think Visually appeared first on Heart of the Customer.

Presentation 103

Presentation Customer Experience Advertising Communication 103

Russel Lolacher

FEBRUARY 1, 2021

A great presentation is an amazing tool in engaging your employees. But, I can’t tell you often I’ve sat through a presentation that was just a report out in disguise. When asked to do a presentation, make sure that’s what you are actually delivering. This was not a presentation. ” – M.F.

Presentation 81

Presentation Engagement Events Workshop 81

SAP Customer Experience

SEPTEMBER 4, 2022

Another blog post presenting new stuff created for the SAP Customer Experience Solutions Integration and Extensibility portfolio. Hi SAP Community! This time a a brand new Live Session: Starting with SAP Integration Suite for Customer Experience.

Customer Experience 75

Customer Experience Presentation Customers Brands 75

CSM Magazine

DECEMBER 17, 2021

Preparation is the most essential part of a successful presentation. Most people spend hours developing a presentation, but they completely forget about practicing it. When you practice your presentation aloud, you can polish your speech from utter words and phrases like, “um,” “well,” and “like.”

Presentation 52

Presentation Social Media Demo Engagement 52

Customer Bliss

SEPTEMBER 6, 2018

There will be a day (or days) for all of us doing this work…that we will have to present some not so great depictions of the company’s customer experiences. And how do you showcase what you’ve learned and must often present to the people who, in many cases, created that customer experience in the first place?

Presentation 111

Presentation Chief Customer Officer Customer Experience Customers 111

transcosmos Information Systems

MARCH 14, 2018

Here’s a look at the past, present, and future of customer service. </strong></p> <p><a href=’ [link] src=’[link] alt=’customer-service-past-present-future-infographic’ width=’800′ border=’0′ /></a></p> <p> The Past. The Present.

Customer Service 85

Customer Service Presentation Customers Social Media 85

Lithium

JULY 31, 2023

Today, Khoros announces the launch of a game-changing new version of the Khoros Communities solution. With powerful new tools and features, the Aurora version empowers users to create more engaging member experiences and fully integrate community into their digital ecosystem.

Presentation 52

Presentation Insights ROI User Experience 52

Lithium

JUNE 28, 2021

The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert , Social Media Manager of Customer Service at Experian. It’s finally here, and we couldn’t be more excited.

Social Media 52

Social Media Presentation Customer Engagement Customer Experience 52

SAP Customer Experience

AUGUST 30, 2022

I’m glad to present you in this blog post the Learning Journey Live Session: SAP Customer Experience Solutions – Integration and Extensibility. Hello SAP Community! Fernando from the CRM & CX Product Learning CoE Team writing this post! Background Context Learning Journeys as visual guides designed to help us completing.

Customer Experience 60

Customer Experience Presentation Customers Blog 60

Customer Bliss

OCTOBER 27, 2015

Present your customer asset metrics in whole numbers of customers, not retention rates. The post Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates appeared first on Customer Bliss. This ensures there is a clear connection between people and the math.

Metrics 205

Metrics Customers Presentation Customer Experience 205

Experience Matters

MAY 10, 2018

The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. Here’s a Read More.

Presentation 97

Presentation Customer Experience Professionals Customer Experience 2011 97

SAP Customer Experience

DECEMBER 13, 2021

Just like the rest of world, supply chain disruption has hit North Pole, Inc (NPI). NPI is a nonprofit toy distribution outfit that operates in multiple countries across the globe. Most organizations have made contingency plans and set expectations that some customers will have to wait until Q1 for their.

Presentation 82

Presentation Customers Customer Experience 82

Beyond Philosophy

DECEMBER 2, 2021

By contrast, some experiences in the present can feel less authentic, with convenience foods and synthetic materials, and other things like that. If you can make people feel good while looking backward at the past, you might get them to move forward in the present with you. . When people look back in time, things seem more authentic.

Presentation 88

Presentation Customer Experience Entertainment Customers 88

InMoment XI

OCTOBER 26, 2021

Once you determine how frequently your executives want reports, it’s vital to press that advantage by figuring out how best to present them. Usually, this presentation takes the form of scorecards, but we challenge you to use something much more powerful if you aren’t already: customer stories! Element #3: Cross-Functional Teamwork.

Customer Experience 490

Customer Experience Presentation Brands Customers 490

The DiJulius Group

SEPTEMBER 25, 2019

The post Takeaways From 18 Amazing Presenters at the Customer Service Revolution appeared first on The DiJulius Group. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant.

Customer Service 62

Customer Service Presentation Customers Article 62

SAP Customer Experience

NOVEMBER 4, 2022

Hi SAP Community! Announcing a live session series for SAP Emarsys! Background Context SAP Emarsys is a captivating customer engagement solution that empowers marketers to grow their customer connections. This 6 day live session is intended to help upskill new users and demonstrate the key features and benefits of SAP.

Presentation 59

Presentation Customer Engagement Engagement Customers 59

ThriveableBiz

JANUARY 26, 2021

And that takes presentation skills. They turn to presentation mode and I need to deliver this information. Or they turn into kind of a, a scared zombie who is saying the words, but for all intents and purposes, they're not even present. And he was presenting that, and that is what made him good to listen to.

Presentation 52

Presentation Communication Engagement Article 52

One Millimeter Mindset

DECEMBER 27, 2018

The post Presenting My Top 2018 Customer Experience Blog Post! Babette’s Playbook of collaboration hacks, Do YOU Mean Business? is available on Amazon.com. Her professional speaker profile appears on the espeakers platform. appeared first on Babette Ten Haken.

Customer Experience 59

Customer Experience 2018 Blog Presentation 59

Beyond Philosophy

NOVEMBER 27, 2021

The post New Opportunity: Why Nostalgia is not just a thing of the past, but the present! How can we help? Click here to learn more about Beyond Philosophy’s Suite of Services. appeared first on CX Consulting.

Presentation 78

Presentation Customer Experience Customers Consulting 78

Optimove

OCTOBER 24, 2019

The post Presenting: A Treasure Chest of CRM Knowledge appeared first on Optimove. Or videos like this one: …will help spark conversations about the future of data, real-time, and how AI can help CRM Relationship Marketers get a meaningful edge. Well, we can’t wait to go through it all LIVE next week.

Presentation 53

Presentation 2015 2017 2018 53

Bold360

JUNE 22, 2017

– CTO and Cofounder Amit Ben will offer a keynote presentation on the impact of chatbot hype, addressing what businesses need to understand to ensure they avoid crucial mistakes and develop a comprehensive strategy for their organization. Location/Time: 14:00 p.m. at the Center Stage. Surviving The Bot Hype – Will You Succeed?

2017 69

2017 Presentation Customer Experience Customers 69

Magellan Solutions

OCTOBER 15, 2017

And if you present these to them in a very organized, personalized and professional manner, you are setting up the stage for more conversions that will positively affect your bottom line. The post Present Your Consumers With More Product Information Using Telesales appeared first on Magellan Solutions. Contact us now!

Information 65

Information Presentation Consumers Sales 65

SAP Customer Experience

NOVEMBER 23, 2021

The future of work continues to evolve in practice and in conversation, crossing the divide from technology to productivity to office culture and back again. Recently, it’s even begun infiltrating the discussion on how we connect and map the customer journey. How does customer engagement equate to decision making?

Demo 78

Demo Presentation Customer Journey Customer Engagement 78

Michelli Experience

DECEMBER 19, 2017

No presents doesn’t mean no Christmas. I stand behind my initial thesis – EVERYONE wants more from Christmas than presents! The post Experiential Lessons for the Christmas Season: Going Beyond the Presents appeared first on Joseph Michelli. Whether that community is family or larger. Follow on Twitter: @josephmichelli.

Presentation 45

Presentation Customer Experience Consulting Books 45

ENGAGE.cx

AUGUST 11, 2015

In Short, great customer experiences- i n the present. The post Creating Great Customer Experiences – In the Present appeared first on ENGAGEcx. How can they do that? Use social insights to drive conversations. Enhancing the moment with personalized messages and superior service is critical to a brand’s success.

Customer Experience 70

Customer Experience Presentation Customers Social Media 70

InteractionMetrics

APRIL 4, 2019

She’ll be co-presenting with Taten Soltis of Modcloth and Angie Stocklin of One Click.The following day, on April 10, in “Preparing Agents Who Rock at Resolution” she’ll present strategies and tips on how to improve the customer service and customer support resolution.

Customer Experience 40

Customer Experience Presentation Customers Customer Service 40

InMoment XI

FEBRUARY 24, 2022

The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points? When you’re presenting a business case, the goal shouldn’t be complexity. Which means there will be countless meetings and presentations, and most importantly chances to learn to speak in the C-Suite language.

Customer Experience 493

Customer Experience Customer Journey Metrics NPS 493

Michelli Experience

DECEMBER 20, 2017

The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli.

Presentation 45

Presentation Customer Experience Consulting Customers 45

Michelli Experience

DECEMBER 19, 2017

No presents doesn’t mean no Christmas. I stand behind my initial thesis – EVERYONE wants more from Christmas than presents! The post Experiential Lessons for the Christmas Season: Going Beyond the Presents appeared first on Joseph Michelli. Whether that community is family or larger. Follow on Twitter: @josephmichelli.

Presentation 40

Presentation Customer Experience Consulting Books 40

Michelli Experience

DECEMBER 20, 2017

The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli.

Presentation 40

Presentation Customer Experience Consulting Customers 40

Forrester's Customer Insights

DECEMBER 7, 2023

Having good, if not great, presentation skills is another important arrow in the modern CISO’s influence quiver. Let’s be honest, security can at times be a dry and dull topic even for practitioners, so finding good ways to capture people’s attention is invaluable.

Presentation 31

Presentation Management 31

Solvvy

DECEMBER 16, 2019

Particularly when they are given a name and presented as equivalent to a human customer support agent, they often fail to grasp the nuances of a real-time text discussion, leaving customers exasperated. . The post Artificial Intelligence in Customer Service: The Past, Present, and Future appeared first on Solvvy.

Customer Service 48

Customer Service Presentation Customers Customer Experience 48

ClientSuccess

AUGUST 30, 2018

Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. The post Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics appeared first on ClientSuccess.

Customer Success 40

Customer Success Leadership Presentation Customers 40

Tricia Morris

DECEMBER 4, 2015

There is No Time Like the Customer Service Present. . “He Gather, analyze and share the information and the picture presented by the ghosts of customer service past and present to justify and get support for future change. I will live in the Past, the Present, and the Future.

Customer Service 63

Customer Service Presentation Customers Customer Experience 63

West Monroe

NOVEMBER 9, 2022

Between Infrastructure Investment and Jobs Act (IIJA) and Inflation Reduction Act (IRA), utilities are now presented with a historic amount of opportunity in the energy space. It’s vital to start analyzing and taking advantage of opportunities to help position utilities for a clean energy future and maximize benefits for customers.

Presentation 52

Presentation Transportation Roadmap Consumers 52