Presentation Related Topics 
One Millimeter Mindset
AUGUST 24, 2022
Or are you doing the best possible job being purposefully present? I learned all about being purposefully present – which means not having any of the right questions or answers at all – from a 6-year old a few years ago. Then engage me to present a One Millimeter Mindset ™ program!
Russel Lolacher
FEBRUARY 1, 2021
A great presentation is an amazing tool in engaging your employees. But, I can’t tell you often I’ve sat through a presentation that was just a report out in disguise. When asked to do a presentation, make sure that’s what you are actually delivering. Most presentations are far more about reading back information from a slide deck and not the engagement tool you’re promising. This was not a presentation. Purpose of Presentations.
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Heart of the Customer
MAY 28, 2020
The post Need a Presentation With Punch? “All creativity should communicate in a nanosecond.” So says George Lois, the “original Mad Man of Madison Avenue,” in his book, Damn Good Advice (for people with talent).
GetFeedback
JANUARY 6, 2020
Learn how to take the data you've gathered via your online surveys, and turn that information into visually engaging presentations. Articles
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue. Sign up today!
Totango
MAY 31, 2022
Let’s take a deeper look at how the Presentation Builder works and the benefits it provides your organization. What is Presentation Builder? Dynamically populate the presentation information from attribute data tags. to customize your presentation.
Alida
JUNE 3, 2016
The days of data tables, 100-slide presentations and 300-page reports are done. How many presentations have you sat through where the presenters begin by saying who they are, describing their methodology or talking about the flow of their questionnaire? These presentations are very seldom interesting or memorable. Other approaches include using your own personal experience and using images rather than numbers in your presentation deck.
ThriveableBiz
JANUARY 26, 2021
And that takes presentation skills. They turn to presentation mode and I need to deliver this information. Or they turn into kind of a, a scared zombie who is saying the words, but for all intents and purposes, they're not even present. You need to be able to present.
SAP Customer Experience
NOVEMBER 4, 2022
Hi SAP Community! Announcing a live session series for SAP Emarsys! Background Context SAP Emarsys is a captivating customer engagement solution that empowers marketers to grow their customer connections. This 6 day live session is intended to help upskill new users and demonstrate the key features and benefits of SAP. Customer Experience SAP Emarsys Customer Engagement Training
Lithium
OCTOBER 8, 2021
The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert , Social Media Manager of Customer Service at Experian.
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Time and again, organizations assume that community member research is duplicative, cumbersome, risky, or incapable of yielding meaningful results. They simply move ahead with their communities and “iterate” as they go. The results of not performing community member research? Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value.
CSM Magazine
DECEMBER 17, 2021
Preparation is the most essential part of a successful presentation. Most people spend hours developing a presentation, but they completely forget about practicing it. Memorizing your presentation speech by heart is not a good idea, as it will give you a false sense of security.
Experience Matters
MAY 10, 2018
The Overall Storyline My speech was entitled The Past, Present, and Future of CX(PA). The post The Past, Present, And Future Of CX(PA) appeared first on Customer Experience Matters®. This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!
Customer Bliss
OCTOBER 27, 2015
Present your customer asset metrics in whole numbers of customers, not retention rates. The post Present Customer Asset Metrics in Whole Numbers of Customers, Not Retention Rates appeared first on Customer Bliss. When I ask executives if they know the volume and value of their new customers and compare it monthly, weekly and annually to the volume and value of lost customers – it’s not top of mind. “It’s It’s in our data” is often the answer. But it’s buried data.
SAP Customer Experience
SEPTEMBER 4, 2022
Another blog post presenting new stuff created for the SAP Customer Experience Solutions Integration and Extensibility portfolio. Hi SAP Community! This time a a brand new Live Session: Starting with SAP Integration Suite for Customer Experience.
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ENGAGE.cx
AUGUST 11, 2015
In Short, great customer experiences- i n the present. The post Creating Great Customer Experiences – In the Present appeared first on ENGAGEcx. Consumer’s needs for convenience and personalized connection have become top priorities in an increasingly digital, mobile and social purchasing world.
The DiJulius Group
SEPTEMBER 25, 2019
The post Takeaways From 18 Amazing Presenters at the Customer Service Revolution appeared first on The DiJulius Group. The DiJulius Group held our annual Customer Service Revolution September 11th & 12th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant.
Beyond Philosophy
DECEMBER 2, 2021
By contrast, some experiences in the present can feel less authentic, with convenience foods and synthetic materials, and other things like that. If you can make people feel good while looking backward at the past, you might get them to move forward in the present with you. .
Optimove
OCTOBER 24, 2019
The post Presenting: A Treasure Chest of CRM Knowledge appeared first on Optimove. What if I told you there’s one place with answers to questions such as how to engage customers in the era of marketing overload, or what is the real value of a lost customer? Can CRM be a strategic advantage? What are some gaming CRM strategies that work? How to structure marketing strategies in the age of the customer? How to build a smarter CRM strategy?
SAP Customer Experience
AUGUST 30, 2022
I’m glad to present you in this blog post the Learning Journey Live Session: SAP Customer Experience Solutions – Integration and Extensibility. Hello SAP Community! Fernando from the CRM & CX Product Learning CoE Team writing this post! Background Context Learning Journeys as visual guides designed to help us completing. Customer Experience #Education #Extensibility #LearningJourney #LiveSessions #SAPLiveSession integrations Training
Bold360
JUNE 22, 2017
– CTO and Cofounder Amit Ben will offer a keynote presentation on the impact of chatbot hype, addressing what businesses need to understand to ensure they avoid crucial mistakes and develop a comprehensive strategy for their organization. The post Nanorep Joins Chatbot Summit Berlin 2017 as Sponsors and Presenters appeared first on Nanorep - Digital Customer Self-Service Solution.
Customer Bliss
SEPTEMBER 6, 2018
There will be a day (or days) for all of us doing this work…that we will have to present some not so great depictions of the company’s customer experiences. And how do you showcase what you’ve learned and must often present to the people who, in many cases, created that customer experience in the first place? 3 Actions to Present the Story. Make your presentation experiential. Instead of presenting a dashboard, or a deck, walk them through the life of the customer.
SAP Customer Experience
NOVEMBER 23, 2021
The future of work continues to evolve in practice and in conversation, crossing the divide from technology to productivity to office culture and back again. Recently, it’s even begun infiltrating the discussion on how we connect and map the customer journey.
One Millimeter Mindset
DECEMBER 27, 2018
The post Presenting My Top 2018 Customer Experience Blog Post! My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. And why all of us – yours truly included – need to remain vigilant and aware when we fall into the trap of extolling our professional virtues and professional labels.
Beyond Philosophy
NOVEMBER 27, 2021
The post New Opportunity: Why Nostalgia is not just a thing of the past, but the present! I am happy to announce that I am getting my first electric guitar. Many of you know that also means I am buying my first amplifier, too.
Michelli Experience
DECEMBER 20, 2017
The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli. Save Save.
dscout People Nerds
MARCH 1, 2023
Don’t let the prospect of presenting to executives scare you off. These tips help you come confident and prepared
Michelli Experience
DECEMBER 20, 2017
The post {Infographic} Going Beyond the Presents for the Christmas Season appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli. Save Save.
Lithium
JUNE 28, 2021
The Customer Engagement team is proud to present the first episode of Titans of Customer Engagement: A Customer Experience Podcast , Being Present on Social Media: It's Harder than You Think featuring Kerrie Robert , Social Media Manager of Customer Service at Experian.
ClientSuccess
AUGUST 30, 2018
Notably, Carine Clark , CEO of Banyan , presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. The post Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics appeared first on ClientSuccess. As we’re less than two weeks away from the 2018 CS100 Summit , we’re reflecting on some of the amazing messages we’ve heard over the years.
West Monroe
NOVEMBER 9, 2022
Between Infrastructure Investment and Jobs Act (IIJA) and Inflation Reduction Act (IRA), utilities are now presented with a historic amount of opportunity in the energy space.
dscout People Nerds
SEPTEMBER 28, 2022
Storytelling is a persuasive tool. Leveraging it in the right way can compel your team to take meaningful action
Magellan Solutions
OCTOBER 15, 2017
And if you present these to them in a very organized, personalized and professional manner, you are setting up the stage for more conversions that will positively affect your bottom line. The post Present Your Consumers With More Product Information Using Telesales appeared first on Magellan Solutions.
DemandJump
NOVEMBER 11, 2021
Similar to how SEO keyword research needs to be optimized, how you present SEO research can be just as specific to your client, other employees, stakeholders, etc—after all, the number one result in Google gets 31.7%
Education Services Group
DECEMBER 10, 2019
ESG was proud to sponsor and present at all of this year’s events. Knowing your own value, and knowing how it fits in with the value that others present, is crucial. Presenting yourself to an executive is demanding. The post The Crisis of Confidence in Customer Success: Presentation Recap appeared first on ESG.
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