West Monroe

JUNE 13, 2022

Manufacturers need to think beyond the challenges of 2022 and invest in the workforce of 2030. Define who you will be in 2030. After establishing a 2030 vision for your company and workforce, segment roles by the type of experience needed. These eight steps can help them do just that. But many have gone stale.

2030 90

2030 2022 Culture Measurement 90

Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking 2030 2025 Retail 71

Inbenta

NOVEMBER 3, 2022

Million by 2030 , growing at a CAGR of 19.16% from 2022 to 2030. Million by 2030, this AI technology continues to improve over time, creating an even more humanized, safer, and more reliable experience for the patient. Million in 2021 and is projected to reach USD 943.64 So what does that mean for your healthcare business?

Healthcare 96

Healthcare 2022 2030 Hospitality 96

CSM Magazine

NOVEMBER 2, 2023

The business places its focus on creating opportunities for its people, investing in the communities in which it operates, and as part of its commitment to environmental agenda, aims to become carbon neutral by 2030, in line with UK Government targets.

Connections 52

Connections Customer Service 2030 2011 52

Cyara

NOVEMBER 30, 2023

from 2023-2030. The global contact center market is growing at an unprecedented pace. Already valued at $28.09 billion in 2022 , it’s expected to expand at a compound annual growth rate (CAGR) of 23.9%

Contact Center 76

Contact Center 2024 2030 2023 76

Forrester's Customer Insights

JULY 30, 2020

By 2030, banking will be invisible, connected, insights-driven, and purposeful. Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade.

Banking 50

Banking Insights Connections 2030 50

Uplight

JANUARY 5, 2022

There will be a projected 19 million electric vehicles (EVs) on the road by 2030, up from 1.9 million today.

2030 52

2030 Customer Engagement Engagement Customers 52

Peter Lavers

FEBRUARY 3, 2021

I’ve been delving into the detailed results and findings from their latest piece of CX research EXPERIENCE 2030: Has COVID-19 Created a New Kind of Customer ? and in it the “Company acts responsibly and shows compassion” turns out to be a key factor that informs buying decisions.

Customer Centricity 52

Customer Centricity Customers 2030 Customer Experience 52

CSM Magazine

MAY 16, 2023

The business places its focus on creating opportunities for its people, investing in the communities in which it operates, and as part of its commitment to environmental agenda, aims to become carbon neutral by 2030, in line with UK Government targets.

Connections 52

Connections 2011 Telecommunications 2030 52

LoyaltyPlus

NOVEMBER 2, 2022

billion by 2030, growing at more than 6% annually from this year. The global employee recognition software market size is projected to reach $50.85 Further research shows that those companies who have employment recognition programmes in place have more engaged and productive staff.

Customer Relationship Management 52

Customer Relationship Management 2030 Customer Relationships Loyalty 52

Call Experts

JANUARY 26, 2023

from 2022 to 2030. The demand for HVAC systems in the commercial end-use sector is anticipated to witness the fastest growth rate of more than 6.00% from 2022 to 2030. And finding differentiators for your HVAC business is essential in today’s growing market. HVAC systems market size was valued at USD 16.54 The HVAC industry is growing.

Call Center 52

Call Center Contact Center Customer Service 2030 52

Uplight

DECEMBER 6, 2023

DOE predicts, for example, that VPPs could serve 20% of peak load and save $10B in annual grid costs by 2030 by displacing traditional (peaker) generation. The opportunity for virtual power plants (VPPs) markets is huge.

2030 52

2030 Marketing Insights 52

Peter Lavers

JANUARY 6, 2020

The blog was prompted by the SAS / Futurum “Experience 2030” report that addressed the question of “trust in organizations to protect and not abuse your personal data”. They argue that if it’s a switch then it’s more like a dimmer switch – yes, there’s a definite ‘off’ and ‘fully on’, but there’s also a range in between!

2030 52

2030 B2B Definition Blog 52

CSM Magazine

FEBRUARY 28, 2023

Estimates suggest that by 2030, Gen Zalpha will make more than 20% of the population worldwide and will have immense spending power. Finally, having good customer service shows your employees that you value their contributions too – giving them a feeling of job satisfaction.

Customer Service 52

Customer Service Customers Social Media 2030 52

Oracle

JULY 16, 2018

75 million to 375 million people globally may need to switch occupations by 2030 due to automation, according to a McKinsey report. Is it time to ask ourselves, “Will robots take my job?” ” The answer may lie in rephrasing the question. What’s to gain by losing jobs to automation?

Poor Customer Service 111

Poor Customer Service Customer Experience Loyalty 2030 111

TechSee

MARCH 5, 2019

According to McKinsey’s Insurance 2030 Report , with the new wave of deep learning techniques, such as convolutional neural networks, AI can truly mimic the perception, reasoning, learning, and problem solving of the human mind.

Insurance 95

Insurance Customer Satisfaction Touchpoint 2030 95

Forrester's Customer Insights

JUNE 11, 2019

Forrester’s data shows job losses will reach 29% by 2030, and the creation of equivalent jobs will total only 13%. Academics to consultants are prognosticating on the future of work, picking winners and losers, often to the detriment of employees. Job losses and gains dominate headlines. Humanity remains at the center.

2030 45

2030 Consulting Employee Experience Customer Experience 45

Comm100

SEPTEMBER 3, 2023

Between 2023 and 2030, AI is expected to experience an annual growth rate of 37.3%. The key benefit that bots & automation can bring to customer service is efficiency and scalability.

Engagement 40

Engagement Customer Service Customer Expectations 2030 40

CSM Magazine

SEPTEMBER 27, 2023

billion in 2030. Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6

Technology 59

Technology Tourism Travel Brands 59

TechSee

NOVEMBER 13, 2017

” On a cold mid-winter morning in 2030, I’m snarling at Gareth as the robot scans my espresso-maker. ” Wow, 2030 Me, a delay of a whopping five minutes. “Gareth! His chest screen displays details about the internal adjustments he’s about to make, adjustments that his display told me to make weeks ago.

2030 154

2030 Call Center Contact Center Customers 154

Forrester's Customer Insights

NOVEMBER 28, 2023

Forrester’s Global AI Software Forecast, 2023-2030 supports this, as content marketing is the third largest category for specialized genAI software spend. Generative AI’s emergence triggered a landslide of interest and experimentation across sectors, including social media and content.

Social Media 50

Social Media 2030 2023 Marketing 50

Forrester's Customer Insights

NOVEMBER 5, 2019

mCommerce in 2030 will not be mini eCommerce. In an upcoming stream of research, my colleague Julie Ask and I asked a simple question: What will mCommerce look like in 2030? We identified six technology categories that will be key in evolving your company’s future mobile solution.

2030 25

2030 Technology Retail Customers 25

Comm100

FEBRUARY 21, 2023

from 2023 to 2030. It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. Predictions on market growth vary, but one study shows an expected compound annual growth rate in AI of 37.3% So why all this interest?

Customer Service 87

Customer Service Customers 2023 2026 87

Clarivate

DECEMBER 6, 2023

By the year 2030, it is likely the legal space will look and operate differently to today, resulting in reshaping the way IP professionals at law firms and in-house councils work. from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027. What could this mean for the future of the IP legal profession?

2030 59

2030 2024 2027 Webinar 59

West Monroe

AUGUST 15, 2023

Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry. Future Impact on Manufacturing AI is here to stay and will significantly impact manufacturing by 2030.

2030 52

2030 Download Leadership Government 52

CSM Magazine

SEPTEMBER 22, 2022

With analysts IDC predicting that almost three quarters of digital consumer payments globally will be conducted via platforms owned by non-financial institutions by 2030*, PCI Pal’s new Pay by Bank makes highly secure omnichannel, bank to bank payments possible across all contact centre channels, including voice (phone), chat, and social.

Banking 52

Banking Omnichannel 2030 Consumers 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Return on Investment 2030 52

Magellan Solutions

MARCH 27, 2023

Other common tasks outsourced by small businesses: Digital Marketing (34%) Development (28%) Customer Service (24%) Human Resources (24%) By 2030, it is anticipated that the market for business process outsourcing would be worth US$525 billion, as demonstrated in Grandview Research.

2019 52

2019 2030 2023 E Commerce 52

Helpware

AUGUST 15, 2023

By 2030, it is projected that the global market for business process outsourcing (BPO) will achieve a remarkable milestone, surging to a value of $525 billion.

2030 52

2030 Marketing 52

Oracle

JANUARY 14, 2019

According to research from the McKinsey Global Institute , AI could add $13 trillion to global output by 2030 and raise GDP by 1.2% This technical transition is one of the most powerful shifts in computing that the world has ever seen—and it has the potential to be a force of good.

2030 103

2030 User Experience Connections 2017 103

Oracle

APRIL 22, 2021

By the middle of the decade, the home decor retailer expects to achieve zero-emission home deliveries and be ‘climate positive’ by 2030. Nearly 70% of consumers in the US and Canada think it’s important that a brand is sustainable or eco-friendly.

Customer Experience 73

Customer Experience 2030 2025 Sports 73

CSM Magazine

JANUARY 17, 2023

According to a recent report by Public First, digital technology could grow the economy by over £413 billion by 2030 – the equivalent of around 19% of the entire UK economy. Having a digital first strategy will remain top of most agendas and we can expect to see a boom in e-commerce as a result.

2023 52

2023 E Commerce E-support Competitive Advantage 52

TechSee

FEBRUARY 14, 2022

A report by Ericsson indicates that enterprise use cases will become a primary driver for 5G growth in the future, with service providers generating $131 billion by 2030 by proactively developing 5G use cases. Businesses need to think carefully about how they’re going to support and monetize this enormous growth.

Technology 109

Technology Wireless Telecommunications 2030 109

CSM Magazine

MAY 25, 2023

“For example, CCI Kenya is firmly aligned with the Kenyan Government’s Kenya Vision 2030, which aims to transform this country – with all of its enormous potential – into a safe, forward-thinking middle-income powerhouse by the end of the decade.

2030 52

2030 2006 Retail Customers 52

ShepHyken

FEBRUARY 7, 2022

What Does the Contact Center of 2030 Look Like? Balto) Balto CEO and founder Marc Bernstein ends every episode of Reimagining the Contact Center with the same question for his guest: “What does the contact center of 2030 look like?” My Comment: What will the contact center look like in 2030? One thing was clear.

Customer Service 14

Customer Service Net Promoter Score Article NPS 14

Bold360

MARCH 1, 2021

It has also set an ambitious goal of reducing those accidental fatalities by another 35% between now and 2030. The non-profit group’s impact has been immense: it’s helped reduce accidental childhood deaths by an astounding 53%. Meeting that lofty goal will require strong community engagement with parents and other stakeholders.

Engagement 98

Engagement Customer Engagement Contact Center 2030 98

SurveySensum

AUGUST 4, 2023

billion by 2030. According to Fortune Business Insights , the global loyalty management market size was valued at $5.29 billion in 2022 and is projected to grow from $6.47 billion in 2023 to $28.65 That’s why brands are getting creative with their customer loyalty programs in the retail industry.

Loyalty Programs 52

Loyalty Programs Loyalty Retail Customers 52