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17 Key Ways to Improve Customer Experience in 2025

TechSee

Companies thriving today recognize that finding ways to improve customer experience is not just an option but a strategic necessity for 2025, with all the opportunities and challenges that it entails, and beyond. Ready to learn more about how AI will improve customer experience in 2025?

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Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

eglobalis

This article explores what agentic AI truly means for B2B customer experience, how its being applied between 2023 and 2025, and what executives and CX leaders need to know to harness its potential. The Road Ahead: Competitive Advantage Through Agentic CX Between 2023 and 2025, agentic AI is evolving from experimental to essential.

Roadmap 250
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25 Customer Engagement Trends For 2025

Optimove

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. The post 25 Customer Engagement Trends For 2025 appeared first on Optimove.

2025 69
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Top 5 Customer Service & CX Articles for Week of June 16, 2025

ShepHyken

NiCE Research Reveals Customer Service Happiness Is Rising by Contact Centres (Contact Centres) NiCE’s 2025 Global Happiness Index reveals that consumers are now experiencing the benefits of AI in CX, and 69% trust AI-powered companies as much, or even more, than those without it. (My

2025 76
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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line.

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Winter 2024 CX Trends: Navigating AI, Society, and Experience Design

InMoment XI

Looking Ahead: Balancing Innovation and Human Connection As we move into 2025, the key to CX excellence lies in balance. Check out our 2025 Consumer Trends Report for deeper insights and practical guidance on navigating the future of customer experience. It’s a reminder that strategic patience often beats impulsive action.

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CX and AI: From Early Steps to a Decade of Limitless Horizons

eglobalis

link] AI in Utilities – Octopus Energy Case – AIMultiple Research, “AI Utilities with Top 15 Use cases & case studies in 2025” (Octopus Energy’s generative AI email automation yielding 80% CSAT vs 65% human).

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact.

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AI In The Aisles: The Executive's Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

📆 August 12, 2025 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST In this candid and deeply practical session, retail leadership strategist Steve Worthy will explore why sharpening executive judgment is now the most critical factor in successful AI-driven store experiences.