CSM Magazine

NOVEMBER 25, 2024

In 2025, church apps will offer enhanced features designed to foster spiritual growth, community engagement, and seamless communication. Engaging Worship Encounters In the year 2025, the experience of worship is poised to advance with the introduction of church applications.

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2025 Events Communication Engagement 52

Brandwatch CX

OCTOBER 26, 2024

Discover creative social media post ideas to boost engagement and grow your audience in 2025.

Social Media 95

Social Media 2025 Engagement 95

Optimove

AUGUST 20, 2024

The report includes a dozen recommendations for sportsbook operators for the 2024-2025 NFL season. – 84% of bettors plan to bet on games in the 2024-2025 season, compared to 70% last year. For more information about the report and how sportsbooks can optimize the 2024-2025 NFL Season, go here to schedule a demo.

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2025 2024 2023 Download 59

SurveySensum

NOVEMBER 22, 2024

So, if you are looking for an alternative to Qualtrics then scroll down and see our tried and tested list of top 15 Qualtrics alternatives 2025. 5) 15 Best Qualtrics Alternatives and Competitors of 2025 Stop right there! After some research, I’ve listed out the top 15 Qualtrics competitors and alternatives for 2025. 5) Promoter.io

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2025 2024 Multi-Channel NPS 52

Optimove

SEPTEMBER 25, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: At Optimove Connect 2025, you’ll transform connections into growth. Mark your calendars – Optimove Connect returns to London on March 19-20, 2025. In Summary: Get ready to turn connections into growth at Optimove Connect 2025.

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2025 Connections Marketing Workshop 52

Inbenta

AUGUST 23, 2024

According to Gartner, 80% of customer service and support organizations will apply Generative AI in some form — such as AI-supported chatbots — by 2025 to improve the customer experience (CX). Book a demo today The post The future of AI in e-commerce: Trends for 2025 appeared first on Inbenta.

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2025 E Commerce E-support Retail 52

Advantage Communications

AUGUST 13, 2024

2025 trends in BPO and CX from 2024 and what to expect in 2025. rise of AI, data analytics, omnichannel support, and human touch in customer experiences

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2025 2024 Omnichannel Customer Experience 52

Forrester's Customer Insights

OCTOBER 23, 2024

AI’s promise of transforming underwriting, claims, and customer experience remains untapped, and only a tiny fraction of insurers will harness its full potential by 2025. Tech-driven product innovation such as embedded insurance and usage-based insurance may yield faster results, but long-term AI gains remain on the horizon.

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2025 Insurance Innovation Customer Experience 52

Brandwatch CX

NOVEMBER 7, 2024

Discover the best times to post on X in 2025 to maximize your engagement and reach. Boost your social media strategy today!

2025 52

2025 Engagement Social Media 52

Brandwatch CX

NOVEMBER 7, 2024

Discover the best times to post on X in 2025 to maximize your engagement and reach. Boost your social media strategy today!

2025 52

2025 Engagement Social Media 52

Optimove

JANUARY 3, 2024

While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. The Big Picture: In this post, we explore 14 strategic imperatives for success in 2025, based on the trends we’re currently seeing in 2024. This is a checklist to make sure you stay ahead of the curve.

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2025 Marketing 2024 Customer Centricity 59

CSM Magazine

OCTOBER 24, 2024

UK ecommerce retailers will widen their adoption of artificial intelligence (AI) to include solutions that improve and streamline post-purchase experience in 2025. Current AI adoption by UK online retailers in 2024 Planned AI adoption by UK online retailers in 2025 1. Gen AI for translations and copy writing – 57% 1.

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2025 Roadmap Retail 2024 52

SurveySensum

NOVEMBER 25, 2024

Source : G2 , Medallia Review, Oct 7, 2024 Comparison Table of the Best Medallia Alternatives in 2025 Medallia Alternative Ideal For Best Features Price G2 Rating SurveySensum Best for medium to enterprise-level businesses looking to automate their CX program and leverage it to impact their bottom line. $17/month 4.7

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2025 2024 NPS 2023 52

InMoment XI

NOVEMBER 21, 2024

Voice of the Customer analysis is emerging as a key consumer trend for 2025 and is poised for continued growth in the years ahead. Get more details about the future of Voice of the Customer analysis and other key insights in our 2025 Consumer Trends Report. Positive word of mouth helps you attract prospects away from your competitors.

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Voice of Customer Loyalty Net Promoter Score 2025 195

SurveySensum

NOVEMBER 26, 2024

Confused between Qualtrics vs Medallia? Wondering which one would suit your needs better? This comparison will draw out each tool’s pros and cons, best features, etc to uncover which will suit your needs better and drive better CX improvements while not exceeding your budget.

2025 52

2025 NPS Multi-Channel Feedback 52

Forrester's Customer Insights

OCTOBER 24, 2024

For B2C CMOs, 2025 will be less sensationalized and more operationalized. The result? They will step up in the broader business to lead amid a heightened confluence of operation and opportunity.

2025 29

2025 B2C Government Loyalty 29

Forrester's Customer Insights

OCTOBER 23, 2024

Nur ein kleiner Bruchteil der Versicherer wird 2025 das volle Potenzial ausschöpfen. Das Versprechen der KI, Underwriting, Schadenregulierung und Customer Experience zu transformieren, kann nach wie vor nicht eingelöst werden.

2025 26

2025 Customer Experience Customers 26

Forrester's Customer Insights

SEPTEMBER 9, 2024

Upbeat budget expectations for 2025 will serve European leaders well, but placing the right bets will be critical to securing a competitive edge. Read a few of our top recommendations.

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2025 B2C Sales B2B 37

Forrester's Customer Insights

OCTOBER 24, 2024

As retailers brace for a challenging 2025, technology will play a crucial role in offsetting the impact of waning consumer demand on their business.

2025 29

2025 Retail Consumers Technology 29

eglobalis

AUGUST 19, 2024

Gartner predicts that more than 75% of organizations will abandon NPS as a measure of success for customer service and support by 2025. Gartner Predicts More Than 75% of Organizations Will Abandon NPS As a Measure of Success for Customer Service and Support by 2025,” Gartner, [link].

NPS 307

NPS Net Promoter Score 2025 Metrics 307

ShepHyken

NOVEMBER 25, 2024

10 Trends to Guide Your 2025 CX Strategy by NICE (CMSWire) By embracing the power of cloud, digital and AI and aligning your CX initiatives with your customers’ needs, your business won’t just be keeping pace but leading the way in exceptional CX. I have added my comments about each article and would like to hear what you think too.

Article 69

Article 2025 Customer Service 2024 69

Forrester's Customer Insights

OCTOBER 23, 2024

Banks need to get ready for a major challenge in 2025: a simultaneous decline in customer experience and worsening profitability. But fear not, because there is a solution to this double whammy: innovation.

2025 26

2025 Banking Innovation Customer Experience 26

ShepHyken

DECEMBER 1, 2024

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a business’s most crucial operations in 2024, customer service would probably be among the most important ones. So, I’ve compiled over 30 customer experience statistics you should know for 2025.

2024 76

2024 Article 2025 Customer Service 76

SAP Customer Experience

DECEMBER 19, 2023

Providing our customers, partners, and stakeholders with timely information on upcoming topics in the utilities industry is extremely important. To facilitate this, we have created a matrix that outlines the relevant topics for the next two years, helping to illustrate these highlights. You can access the detailed information and, if.

Roadmap 78

Roadmap 2025 2024 Information 78

Eptica

APRIL 1, 2020

Date: Wednesday, April 1, 2020 Author: Steve Nattress What will customer self-service look like in 2025? Published on: April 01, 2020. Author: Steve Nattress Self - service is already a key part of delivering the customer experience that today’s consumers expect.

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2025 ROI 2020 Hotels 75

ShepHyken

OCTOBER 13, 2024

The CX Trends to Watch in 2025 by Melanie Mingas (CX Network) From data utilization to consumer tech and the role of CX in business, there are big changes on the way for CX in 2025 My Comment: It’s hard to believe we’re less than three months away from 2025. Here’s the first list of CX trends I’ve seen.

Article 69

Article 2025 Customer Service 2024 69

Brandwatch CX

DECEMBER 2, 2024

Discover the ideal times to post on YouTube in 2025 for the highest engagement. Maximize your views and connect with your audience effectively. Read more.

2025 52

2025 Connections Engagement 52

TechSee

JUNE 10, 2021

By 2025, the IDC predicts that the number will rise to 41.6 of data by 2025. . Gartner reports that by 2025, customer service organizations that embed AI in their customer engagement center platforms will increase their operational efficiency by 25%. billion devices. That’s a lot of data and information being shared.

Innovation 207

Innovation 2025 Transportation Consumers 207

Brandwatch CX

DECEMBER 5, 2024

What skills do marketers need to beat challenges in 2025? Here's what we found out.

2025 52

2025 Marketing 52

Currency Alliance

DECEMBER 1, 2020

If companies keep operating their loyalty programs like they did in 2000, then by 2025 it’s likely they’ll be investing a lot of money in programs that their customers use only once, and quickly recognize it could be a decade before they reach interesting rewards. Winning loyalty programs in 2025. according to the study.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

ShepHyken

NOVEMBER 18, 2024

2025 Looks Like Another ‘Meh’ Year for CX by John P. CRM Buyer) Despite increased spending by many businesses, 2025 looks like a lackluster year for customer experience (CX) quality, according to Forrester Research. My Comment: I hate reading an article that claims customer service/CX is declining.

Article 73

Article Customer Service 2025 2024 73

Brandwatch CX

OCTOBER 1, 2024

Planning for 2025? Discover the 5 must-know social media marketing trends and best practices to fuel your marketing strategy.

Social Media 98

Social Media 2025 Marketing 98

Forrester's Customer Insights

AUGUST 1, 2024

Business and technology leaders are gearing up to spend in the coming year. Making the most of modest budget hikes will take cross-functional collaboration, a willingness to part with outdated tech, and strategic experimentation with (and beyond) AI.

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2025 Technology B2B Insights 66

Help Scout

NOVEMBER 21, 2024

If you have a Shopify store, then picking a Shopify-friendly help desk is a must. Here are eight Shopify customer service apps for providing great support. Read the full article

2025 40

2025 Customer Service Article Customers 40

ShepHyken

OCTOBER 20, 2024

The fourth annual report draws on insights from nearly 24,000 consumers in 23 countries around the world. My Comment: We wrap up this week’s roundup with an excellent article about some important trends in the customer service and CX world.

Article 76

Article 2024 Customer Service 2025 76

TechSee

JULY 30, 2024

A recent study by Gartner indicated that 85% of customer interactions will be managed without human intervention by 2025. Conversation AI, specifically, multimodality, can supercharge customer experiences. Analytics and AI practitioners have heard these “easy button” promises before.

Contact Center 124

Contact Center 2025 Customers Insights 124

Forrester's Customer Insights

OCTOBER 22, 2024

After a period of strong technology investment, the emphasis in 2025 will shift to making existing technologies work harder through improved adoption, integration, and optimization. Learn more in our 2025 predictions for technology leaders.

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2025 Technology Innovation Insights 48