C3Centricity

DECEMBER 10, 2024

If you prefer to listen rather than read: Marketing Deep Dives by Denyse Top 2025 Consumer Trends For CPG 1. The consumer landscape is transforming profoundly, presenting CPG companies with challenges and immense opportunities. Consumers now demand tailored experiences that align with their unique needs, values, and preferences.

2025 108

2025 Consumers Competitive Advantage 2024 108

InMoment XI

NOVEMBER 21, 2024

Voice of the Customer analysis is emerging as a key consumer trend for 2025 and is poised for continued growth in the years ahead. Get more details about the future of Voice of the Customer analysis and other key insights in our 2025 Consumer Trends Report. Positive word of mouth helps you attract prospects away from your competitors.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

eglobalis

MAY 13, 2025

Enterprise vendors like Medallia concede this shift; at a 2025 industry conference, Medallias CEO remarked that B2B organizations must move beyond siloed, survey-centric programs to truly understand customers. Gartner predicts that by 2025, over 75% of organizations will have invested in real-time feedback systems cmswire.com.

B2B 312

B2B Multi-Channel Feedback 2025 312

Experience Investigators by 360Connext

MARCH 11, 2025

Healthcare and customer experience have more in common than you might think. Brian Carlson, VP of Patient Experience at Vanderbilt University Medical Center, joins Jeannie Walters for a CX Pulse Check to explore these fascinating parallels that are reshaping how we think about caring for patients.

2025 143

2025 2007 Healthcare Social Media 143

Optimove

FEBRUARY 10, 2025

Conquer Marketing Fatigue: Master Smart, Personalized Engagement to Keep Customers Hooked The 2025 Optimove Insights Marketing Fatigue Report uncovers why excessive, irrelevant, or poorly timed messaging drives customers away, with 70% unsubscribing in just three months.

2025 76

2025 Consumers Insights Marketing 76

ShepHyken

JUNE 8, 2025

” In 2025, it will be the decisive factor that separates brands that customers return to from those they walk away from.

2025 72

2025 Article Customer Service Loyalty 72

ShepHyken

JANUARY 5, 2025

Top 5 CX Trends that Will Shape 2025: Study by ET Edge Insights (ET Edge Insights) SurveySensum, has announced its latest Top 5 CX Trends for 2025 report. The goal is to create an emotional connection. It gets customers to come back again and again. My Comment: We started this weeks roundup with a list of five tips.

2025 72

2025 Article Customer Service Loyalty Programs 72

Optimove

JANUARY 2, 2025

Part 2 of the 2025 Optimove Consumer Marketing Fatigue Report dives into strategies to strengthen retention, reduce churn, and foster deeper connections. The post Optimove Insights: 2025 Consumer Marketing Fatigue Part 2 appeared first on Optimove. How can you ensure your brand stands out in this competitive landscape?

2025 76

2025 Consumers Insights Marketing 76

ShepHyken

APRIL 6, 2025

My Comment: Just two weeks ago, Medallia Experience 2025 took place in Las Vegas, bringing together CX leaders and practitioners from around the world to discuss the trends, changes, and opportunities in CX. My Comment: Were in April, and there are still articles about top trends for 2025.

2025 76

2025 Article Customer Service B2C 76

eglobalis

JUNE 30, 2025

link] Medtronic to spin off diabetes business within 18 months – MedTech Dive, May 21, 2025. [link] Don’t Talk about Great Customer Experience Culture if You Don’t Know MED – Eglobalis (Ricardo Saltz Gulko), 2021. link] Company History – Medtronic (Official Site). link] Culture – Medtronic (Official Site).

Culture 426

Culture Healthcare Leadership B2C 426

ShepHyken

JANUARY 12, 2025

Why 2025 Will Not Be the Year of Hyper-Personalized CX by Foundever (Foundever) If you thought that generative AI was about to give your organization the ability to target its customers on an individual basis, youre in for a shock. This excellent article in RetailWire shows how Amazon is fighting fake ratings and reviews.

2025 76

2025 Article Magazine Customer Service 76

ShepHyken

JUNE 22, 2025

How to Improve Retail Customer Experiences: 12 Practical Tips (2025) by Shopify Staff (Shopify) Learn what a great retail customer experience looks like, with 12 practical tips to improve the retail experience and generate more sales. Here are my top five picks from last week.

2025 76

2025 Article Customer Service Exceptional Customer Service 76

Optimove

JANUARY 21, 2025

Personalization: The Key to Cutting Through the Noise In an age of marketing fatigue, Part 3 of the 2025 Optimove Insights Consumer Marketing Fatigue Report reveals how personalization and relevance can drive engagement and loyalty. The post Optimove Insights: 2025 Consumer Marketing Fatigue Part 3 appeared first on Optimove.

2025 76

2025 Consumers Insights Marketing 76

eglobalis

JANUARY 7, 2025

Connect or follow me here: Ricardo Saltz Gulko Happy Belated Christmas, a Merry Hanukkah, and a Marvelous 2025! Id love to hearwhat is your company doing with DT and CX. Lets connect, and share your insights! The post Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide appeared first on Eglobalis.

B2B 325

B2B Innovation User Experience Customer Centricity 325

ShepHyken

FEBRUARY 16, 2025

Forecasts point to significant growth in spend expected through loyalty programs in 2025. 10 Customer Experience Tools for 2025 by Francesca Di Meglio (CX Network) Learn about how artificial intelligence copilots, agentic AI, CRMs, omniservice tools and more are improving CX. My Comment: The future is now!

2025 83

2025 Article Customer Service Loyalty Programs 83

Calabrio

FEBRUARY 24, 2025

Analytics Calabrio Featured in G2s Best Software of 2025 Awards for Top Customer Service Share We have some incredible news to share Calabrio has officially been named to G2s Best Customer Service Software Products of 2025!

2025 95

2025 Customer Service Contact Center Exceptional Customer Service 95

ShepHyken

FEBRUARY 3, 2025

The 2025 Customer Service Transformation Report by Intercom (Intercom) For years, weve tracked gradual changes staffing struggles, rising customer expectations, the shift to digital-first. My Comment: I have the honor of working with Intercom, and they just released the 2025 Customer Transformation Report.

2025 76

2025 Article Customer Service Loyalty Programs 76

CSM Magazine

JULY 7, 2025

NiCE has announced the winners of its 2025 International CX Excellence Awards, honoring organizations from across EMEA and APAC that are redefining customer service with NiCE’s advanced AI and automation platform, CXone Mpower.

2025 52

2025 Customer Service Banking Events 52

eglobalis

OCTOBER 14, 2024

ECXO promotes collaboration, innovative learning methods, and is preparing to launch its beta certification program in 2025-2026, which will be distinct from existing models by incorporating evolving aspects of CX. Their focus is on driving CX maturity across Europe, the Middle East, Africa, and APAC, with plans to expand globally.

Customer Experience 480

Customer Experience Customer Journey Mapping Innovation Net Promoter Score 480

Optimove

JUNE 11, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Marketers attending Optimove Connect 2025 witnessed firsthand how Opti-X reshapes the future of digital personalization and enables brands to deliver meaningful, real-time customer experiences at scale. It becomes a business accelerator.

2025 52

2025 Connections Sports Events 52

Lumoa

JUNE 5, 2025

Netigate Product News for May 2025 Hey First name ! Note that you will need to be logged in to Netigate in order to access certain guides: SSO – Updated the article so that its more clear the fields that you need to provide to Netigate The post Product News May 2025 appeared first on Lumoa. Let’s get started!

2025 78

2025 Webinar Article Feedback 78

Calabrio

MARCH 10, 2025

Analytics 15 Essential Call Center Tools for 2025 Share Perceptions of the contact centers potential have undergone a sea change in recent years. In 2025, business leaders are now four times as likely to see customer experience (CX) as a revenue driver and not a cost center. Top Providers: Talkdesk, Five9, Amazon Connect 2.

Call Center 52

Call Center 2025 Contact Center Virtual Agent 52

CSM Magazine

MAY 14, 2025

In 2025, customers expect faster responses, smoother journeys, and a personal touch, whether chatting with a bot or speaking to a real person. The Changing Customer Service Landscape in 2025 Customer service isnt what it used to be. In 2025, experience often wins over price or product. And the people changing it?

2025 52

2025 Customer Service Hospitality Omnichannel 52

CSM Magazine

JUNE 26, 2025

According to Forrester’s global Customer Experience Index (CX Index ) 2025 rankings, ongoing challenges that drove last year’s decline in customer experience (CX) quality — weaker employee experience, waning customer obsession, disappointing tech implementations, and economic volatility — continue to impact how consumers perceive CX quality.

2025 52

2025 Brands Customer Experience 2024 52

ShepHyken

APRIL 27, 2025

Wondering what type of video content actually builds trust and drives conversions in 2025? Video Experiences That Create Loyalty, Engagement, and Conversions by Michael Stelzner (Social Media Examiner) Struggling to turn viewers into loyal fans or paying customers? Ive written about Dollar Shave Clubs videos in the past.

2025 76

2025 Article Customer Service Workshop 76

customer sure

JANUARY 20, 2025

Forrester predicts that AI will play a pivotal role in turning insights into action by the end of 2025. Building Customer-Centric Cultures If 2024 was a year when the importance of customer experience gained ground, then 2025 is the year when people understand that its not something you can bolt on, or delegate to a separate team.

2025 62

2025 Net Promoter Score ROI Customer Centricity 62

Experience Investigators by 360Connext

FEBRUARY 11, 2025

Follow Amy on… Facebook: facebook.com/climerconsulting LinkedIn: linkedin.com/in/amyclimer/ X/Twitter: @amyclimer Instagram: @amyclimer Articles Mentioned: Turning Screen Time Into Seamless, Personalized Shopping: The Future of in-Car Commerce (PYMNTS) Your Next Apartment Rental May Also Be a Marketing Campaign (The Wall Street Journal) Consumer (..)

2025 143

2025 2016 Innovation Books 143

ShepHyken

MARCH 30, 2025

My Comment: The Medallia Experience 2025 conference was just in Las Vegas last week. Finally, employees must be given the right tools they need to take care of customers. If youre investing in a good CX, it must be supported with a good CX.

Article 72

Article 2025 Customer Service Magazine 72

ShepHyken

FEBRUARY 9, 2025

Over the years, CX has evolved with new ideas, enhancements, and technology that drive a better experience and engagement. This article includes 15 ideas from nine industry experts.

2025 76

2025 Article Customer Service Sports 76

BirdEye

JUNE 20, 2025

billion by 2025. This blog outlines 15 practical home care marketing ideas explicitly tailored for providers in 2025. Key characteristics of the 2025 home care consumer: Digitally savvy adult children researching care options online. These trends drive the global home health care market toward a projected value of USD 459.29

2025 52

2025 Marketing Social Media Healthcare 52

Gainsight

MAY 29, 2025

Without further ado, put your hands together for this years Pulse 2025 GameChanger Award Winners, who have truly defied gravity to achieve greatness. To the 2025 GameChangers: thank you for showing us whats possible. The post Celebrating the 2025 GameChanger Award Winners! The Architect Award Goes to Alkami!

2025 52

2025 Innovation Customer Success Connections 52

TechSee

DECEMBER 11, 2024

Key Takeaways for 2025 Reflecting on service trends in 2024, it’s clear that success in service experience innovation depends on thoughtful execution. Looking ahead, 2025 presents exciting opportunities to refine and expand these innovations.

2024 109

2024 Omnichannel 2025 Social Media 109

BirdEye

APRIL 25, 2025

In 2025, online reviews carry more weight than ever, shaping consumer decisions, search rankings, and overall brand trust. This post explores the impact of SMS vs. email review requests in 2025. However, 2025 has seen a notable shift. In February 2025, over 19.2 The reasons?

2025 52

2025 Multi-Channel Feedback Demo 52

ShepHyken

MARCH 10, 2025

BONUS 2025 CX Senate: The Fate of Customer Experience by Metric Sherpa (Metric Sherpa) Draped in Roman togas but armed with modern insights, Shep Hyken, Juanita Coley, Justin Robbins, Mary Drumond, and Nate Brown gather in this epic, no-nonsense discussion on the future of customer experience.

2025 72

2025 Article Loyalty Programs Customer Service 72

BirdEye

MARCH 18, 2025

In 2025, Google Business Profile guidelines aren’t just best practicesthey are critical rules every business owner must follow to stay visible. This guide breaks down the latest 2025 rules so you can keep your Google Business Profile active, visible, and penalty-free. How are Google Business Profile guidelines changing in 2025?

2025 59

2025 2024 Document E Commerce 59