23 Inspiring Women to Watch in 2023
TechSee
MARCH 7, 2023
Patricia Smith, VP of Customer Support, Hotwire Communications – Patricia was a finalist at the 2023 Stevie Awards for Customer Service, as Woman of the Year.
2023 Related Topics 
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Top Ten Customer Service and Customer Experience Predictions for 2023
ShepHyken
JANUARY 4, 2023
The post Top Ten Customer Service and Customer Experience Predictions for 2023 appeared first on Shep Hyken. Happy New Year! We have an exciting year ahead of us. So much has changed in just the past three years. And in the world of customer service and CX, there is much to be excited about.
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XI Café Podcast, Episode 3: A Deep Dive Into The Maturity of Voice of Customer Programs in New Zealand
InMoment XI
JANUARY 18, 2023
Welcome back to the XI Café Podcast!
Follow these trends to become a 2023 customer experience innovator
Alida
JANUARY 17, 2023
While 2023 will pose its own set of challenges for businesses, it welcomes new opportunities for innovative customer engagement. In uncertain economic times, making the right choices for your business becomes that much more important.
The 2023 Customer Experience Management Value Index
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
Alida Empowered: Trusting Employees to Live Their Truth
Alida
MARCH 28, 2023
Employee experience is the beating heart of any company and must be prioritized to build a winning culture. The result: fully engaged employees taking great care of their clients. From the CEO Alida Empowered
5 Productivity Tips Your Customer Support Agents Will Thank You For In 2023
kommunicate
MARCH 17, 2023
Last Updated on March 17, 2023 A Salesforce research says that 89% of the customers who liked a company’s customer service are likely to make a repeat purchase. It is 2023.
Q&A: B2B Customer Experience Conversation with Avnet’s Peggy Carrieres About Supply Chain Challenges, Capturing the Voice of Customer, and More!
InMoment XI
MARCH 14, 2023
One of the best ways to overcome obstacles is to fall back on your community and brainstorm solutions together. That’s why InMoment hosts regular Experience Exchanges to help customer experience (CX) professionals do just that.
5 Customer Experience Predictions for 2023
Comm100
JANUARY 23, 2023
2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond).
Top CX Trends of 2023
Upstream Works
JANUARY 20, 2023
These may seem like unrelated events, but they all have a role to play in defining the state of customer service in 2023 and will have implications for contact centers. Businesses will now be called to do the same in 2023 as the forces of change will be out of their control.
How to Leverage the Top CX Trends of 2023
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Free social media audit template for 2023
BirdEye
MARCH 10, 2023
The post Free social media audit template for 2023 appeared first on Birdeye Customer Experience Management. Social media is a crucial component of any company’s marketing strategy.
Why You Should Aspire to Drive Customer Lifetime Value—Not ‘Just’ Upsell Customers
InMoment XI
JANUARY 12, 2023
Cross-selling and upselling have formed the bedrock of brand aspirations for their existing customer base for a long time now.
12 Customer Success predictions and trends for 2023
ChurnZero
JANUARY 13, 2023
However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. 2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies.
5 Tips For Choosing the Right Survey Rating Scale
InMoment XI
JANUARY 23, 2023
You’re sitting down to carve out the newest survey in your customer experience (CX) program. You know what touchpoint you’re examining, what you’re hoping to learn, and what questions you’re going to ask. Now it’s time to settle on the survey rating scale you’ll use. Unsure of which scale to choose?
The ABM Benchmark Survey
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
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All New CX Toolkit for 2023
IntouchInsight
JANUARY 13, 2023
At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. Happy new year! And we’re kicking it off with an all-new Customer Experience (CX) Toolkit. Customer Experience Management Customer Experience Measurement
Optimizing your customer feedback strategy in 2023
Lumoa
FEBRUARY 28, 2023
Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. That’s why a sound customer feedback strategy is mission-critical for businesses in 2023. The post Optimizing your customer feedback strategy in 2023 appeared first on Lumoa.
Top Agent Experience (AX) Trends of 2023
Upstream Works
JANUARY 31, 2023
As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX). Adoption and acceptance of AI is at a point now where contact centers will start seeing the benefits for this particular use case in 2023.
2023 CX strategy checklist: Seven priorities for your CX plan
MyCustomer
JANUARY 18, 2023
Engagement CX strategy checklist: 7 priorities for 2023
Expert Insights: Your 2023 Guide to EX, CX, and Technology
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
In this webinar, contact center expert Colin Taylor will discuss which trends in 2023 will drive your organization into the future!
XI Café Podcast, Episode 2: How CSC Re-Launched its CX Program to Achieve Higher Customer Engagement and Positive Business Outcomes
InMoment XI
JANUARY 4, 2023
Welcome back to the XI Café Podcast!
A to Z Guide to Customer Experience Definitions and Terms (Updated)
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues.
10 Shopify Chatbots You Can’t Live Without In 2023
kommunicate
MARCH 14, 2023
Last Updated on March 14, 2023 Chatbots have taken over the customer service domain. The post 10 Shopify Chatbots You Can’t Live Without In 2023 appeared first on Kommunicate Blog. They can address customer queries faster, easier, and with more accuracy than human agents.
The Power of Customer Empathy in Supercharging Your Customer Experience
Lumoa
MARCH 9, 2023
In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer. Put simply, it means genuinely caring about the experience your customers have with your brand.
The State of Customer Experience 2023 Research Report
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The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.
ChurnZero earns G2 Best Software awards for 2023
ChurnZero
FEBRUARY 8, 2023
February 8, 2023 — ChurnZero, the platform and partner for Customer Success, has earned the G2 2023 Best Software Awards for Fastest Growing Product and Best Product Management Product, based on customer reviews submitted to G2. Washington, D.C.,
What are the pioneers of CX predicting for 2023?
MyCustomer
JANUARY 12, 2023
Engagement What are the pioneers of CX predicting for 2023
7 Contact Center Trends to Watch in 2023
Tricia Morris
JANUARY 26, 2023
Contact center leaders, your time is now. Customer service and customer experience analysts and thought leaders are suggesting that the contact center is “the next big tech frontier.” Investment in the contact center is increasingly—finally.
Do You Need a Customer Experience (CX) Manager?
InMoment XI
JANUARY 10, 2023
CX operations, or customer experience operations, are all about the systems, automation, and lines of communication that make possible a unified, cross-functional approach to improving customer experience. Do you need a customer experience manager dedicated to managing this effort?
CMSWire CONNECT - Elevate Your Customer Experiences | May 10-12, 2023, Austin, TX
Speaker: Scott Galloway, Professor of Marketing at NYU Stern; Tope Sadiku, Strategic Planning Lead - Strategy, Transformation, Agile and Digital Revolution at The Kraft Heinz Company
CMSWire CONNECT Conference is a must-attend event for customer experience professionals looking to stay up-to-date with the latest industry trends and connect with like-minded individuals. Elevate your customer experience. Secure your conference pass today!
Future State of the Contact Center: ChatGPT in Customer Experience
BlueOcean
MARCH 13, 2023
Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. For many, the buzz about ChatGPT is evoking the same exploratory wonder they once experienced when the Internet itself first debuted.
How to create the best customer experience in 2023
Method:CRM
MARCH 28, 2023
In 2023, customer experience is going to play a bigger role in businesses than ever before. Let’s dive into some strategies you can use to achieve this in 2023. To stay ahead of the curve and create a good customer experience, companies need a clear customer-centric strategy.
100+ social media statistics to help your marketing in 2023
BirdEye
FEBRUARY 21, 2023
YouTube statistics General stats As of 2023, there are about 2.6 Reports show that nearly 5 billion people use social media around the world as of January 2023. As of January 2023, Facebook is the most used social media platform. Are you curious about how people use social media?
The ultimate guide to business development in 2023
BirdEye
MARCH 24, 2023
The post The ultimate guide to business development in 2023 appeared first on Birdeye Customer Experience Management. In today’s fast-paced, ever-changing business landscape, staying ahead of the game requires more than just a good idea and a solid product.
Industry Shake-Up: 2023 Commerce Trends To Rock Your World
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!
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