article thumbnail

Best Customer Experience Books 2023 in Digital Data, Design and Centricity

eglobalis

Best Customer Experience Books 2023 in Digital Data, Design and Centricity The post Best Customer Experience Books 2023 in Digital Data, Design and Centricity appeared first on Eglobalis.

2023 129
article thumbnail

Product News – August 2023

Lumoa

content Lumoa Product News for August 2023 Hey everyone! The post Product News – August 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

2023 157
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

23 Inspiring Women to Watch in 2023

TechSee

Patricia Smith, VP of Customer Support, Hotwire Communications – Patricia was a finalist at the 2023 Stevie Awards for Customer Service, as Woman of the Year. Genia is a change agent and problem solver, and an expert at developing and motivating highly effective, cross-functional, cross-cultural global teams.

2023 207
article thumbnail

The Best Customer & Employee Experience Content of 2023

The DiJulius Group

Our Top 10 Blogs from 2023 The Canceling of Hustle Culture…Who is Right? Read Full Article The post The Best Customer & Employee Experience Content of 2023 appeared first on The DiJulius Group. Read Full Article The post The Best Customer & Employee Experience Content of 2023 appeared first on The DiJulius Group.

2023 98
article thumbnail

The 2023 Customer Experience Management Value Index

Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index.

article thumbnail

Optimove’s 2023 Survey Key Highlight: Brands Still Subject Consumers to Marketing Fatigue

Optimove

This post highlights Optimove 2023 surveys of more than 2,000 consumers. Source: 2023 Marketing Fatigue Survey ) Overall, 80% of online shoppers unsubscribe : 80% of consumers unsubscribed from retail brands in the preceding three months. Source: 2023 Survey of B2C Marketers).

2023 111
article thumbnail

5 Customer Experience Predictions for 2023  

Comm100

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond). Find out more about Comm100 today.

2023 121
article thumbnail

The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands.

article thumbnail

How to Create Unique Customer Journeys to Optimize Business Outcomes

Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation

August 9th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Save your seat and register today!

article thumbnail

The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

📆 November 30th, 2023 at 11:00am PST, 2:00pm EST, 7:00pm GMT Register today to save your seat!

article thumbnail

NEW! 2023 State of CX Research Report Just Released!

Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders surveyed believe their companies make it easy for customers to resolve issues. JUST RELEASED! Only 66% of customers agree.

article thumbnail

New 2023 State of CX Survey Uncovers Work From Home Misalignment

The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. JUST RELEASED!

article thumbnail

Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Register today!

article thumbnail

The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus the phone amongst 18–35-year-olds—the first time online chat has eclipsed phone! JUST RELEASED!

article thumbnail

How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond. The Report also features some great tips on what you can do to leverage these trends in your business.