article thumbnail

Diagnosing And Improving Employee Connection To Company Culture

InMoment XI

Covid-influenced working conditions have contributed to employee disconnection from company culture, disaffection, and even emotional burnout, resulting in high prospective churn rates in many business sectors, i.e. “The Great Resignation”. So, the state of organizational culture has tremendous and undeniable influence on employee behavior.

Culture 260
article thumbnail

Customer-Centric Culture Barriers and Ways to Address Them

Experience Investigators by 360Connext

“We believe in a customer-centric culture!” “Our You or maybe your organization may have adopted similar mottos or share the term “customer-centric culture” as a guiding principle. And if we’re talking about creating a CULTURE around this idea, then that means we have to determine what makes up a culture in the first place.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The beauty (and challenges) of European cultural differences in CX

eglobalis

The beauty (and challenges) of European cultural differences in CX The post The beauty (and challenges) of European cultural differences in CX appeared first on Eglobalis.

Culture 151
article thumbnail

Tips on Creating a Customer-Centric Culture

ShepHyken

When leaders prioritize the customer experience, it influences the entire company culture. Empowering employees to take positive actions that benefit customers can significantly impact team morale and reinforce the company’s customer-centric goals. Quotes: “It all starts with leadership. What is effective empathy?

article thumbnail

Lunch On Us at Digital Workplace Experience––The Best Conference for Digital Workplace Leaders

Speaker: Carla Harris - Vice Chairman, Managing Director | Morgan Stanley

Session topics may include: The role of culture and the Great Resignation. During this powerful virtual conference, you will earn recertification credits from HRCI, SHRM, and IHRIM while you learn how to make your organization ready for the evolving digital workplace! Digital adoption practices for the newly flexible workforce.

article thumbnail

4 C’s of CX Culture: How Well is Your Company Doing?

Experience Investigators by 360Connext

What is a Customer-First Culture, and Why is It Important? It’s nearly impossible to deliver great customer experience without creating a customer-first culture. The best brands in the world boast cultures that empower employees to deliver for customers. How can you create a customer-first culture?

Culture 251
article thumbnail

7 Ways to Improve Company Culture

Magellan Solutions

Finding ways to improve company culture is crucial for success. Magellan Solutions offers seven effective approaches to improving company culture. Why does company culture matter? Employee satisfaction, productivity, and innovation naturally increase when we prioritize culture. It’s the soul of your organization.

Culture 52
article thumbnail

How Great Organizations Empower Customer Experience Teams

Speaker: Conference Speakers

Topics will include: Cultivating Operational Agility: Leadership, Culture, and How New Tech Like Headless, Composable/MACH and Low Code Change the Game. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes.

article thumbnail

The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

In this webinar, you will learn to: Build a customer-centric culture. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization. Break down organizational silos, creating a “one organization” mentality. Inspire personal accountability in the workplace.

article thumbnail

Sustaining Employee Engagement in the Contact Center

Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC

Inventive & interactive approaches for leaders to tie in an employee’s genuine passions and goals into quality work which propels a thriving contact center culture. How to create relationship with employees which develop and grow them professionally. May 5th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT

article thumbnail

Retaining Culture in the Remote Contact Center

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

In today's remote work environment, keeping a handle on culture can feel like trying to hold sand in your fingers. Considering how teams are often comprised of members working across political boundaries, even defining a hard-set "culture" can be tricky. Why the contact center culture is in need of repair.

article thumbnail

Create a Team of CX Heroes on Your Frontline: Transform Your Company’s Culture!

To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture. The primary focus of this eBook is how to create a customer-first culture. In this article, you’ll learn a 7-point methodology for making CX.

article thumbnail

A Simple Guide to Stakeholder Engagement

These changes, however, can only occur if programs are embedded into a company’s culture. Customer Experience programs are shaping the future of business through their ability to create the changes customers want and need. So where to start?

article thumbnail

The History of the Word "Hacker"

This fact alone reminds us that culture and words begin in actual places. According to one of the best English etymological dictionaries available, the word "hacker", with the sense of evil/good and brilliant computer programmer, was born in the halls of MIT. At that time, to hack code, or hack out code, had a negative connotation.

article thumbnail

Everyone Is Accountable and Responsible for a Great Customer Experience!

Speaker: Bryan Horn, Founder, CS Solutions

Bryan will teach how to develop a culture of accountability so that all members of the organization are equipped to handle customer concerns and offer quick resolutions. Join Bryan Horn, author of The Customer Service Revolution and founder of CS Solutions, and learn how to master the warm handoff.