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Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study]


Every year, this national sports association holds their annual pro championships. The post Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study] appeared first on Blue Ocean. However, along with everything else in the world, the pandemic forced them to cancel the 2020 event.

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Essential Insights for Sports Betting Sites – from Optimove Insights


The insights are invaluable for sports betting sites aiming to optimize their offerings, enhance player experiences, foster loyalty, and promote responsible gambling practices. Additionally, 76% of participants placed a bet at least once a month, indicating consistent interaction with sports betting platforms.

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CX Day 2021: Three Stories that Prove CX Is a Team Sport

InMoment XI

Well, there may be an “I” in “customer experience,” but there’s no arguing that customer experience is definitely a team sport. That’s why we’re so happy to celebrate this year’s CX Day theme, “CX is a team sport.” You know that old saying, “There’s no ‘I’ in ‘team’?” We hope you enjoy them! Story #1: Harvard Pilgrim Health Care.

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Sports Betting: A Fun Way to Engage with Your Favorite Games

CSM Magazine

That’s where sports betting comes in. Placing a sports bet can make any game more exciting, turning you from a casual viewer into an invested participant. This article aims to dive into what sports betting is all about and why it has become such a popular pastime for millions of customers around the globe.

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How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Building products is a team sport and involves everyone working together to get the right products to market faster. Product managers and community managers share a common goal: to deliver value to their users. How can they work together to do that? Through in-depth user insights, a clear product strategy, and an inspiring roadmap.

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How Applying Key Sports Principles Can Boost Your Customers’ Experience

Beyond Philosophy

Justin shared how sports can teach us a lot about how to improve your Customer Experience. Moreover, Justin could make a go of it as a sports commentator if he was so inclined. Plus, even if you’re not familiar with Australian rules football, the sports metaphors work well. Analogies are a great way of communicating.

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How Bally Sports Delivers Better Fan Experiences with Community


In a short period of time, Bally Sports built a community to get closer to the viewers, discover key brand drivers, and make quick decisions in the fast-paced streaming environment.

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