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Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study]


Every year, this national sports association holds their annual pro championships. The post Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study] appeared first on Blue Ocean. However, along with everything else in the world, the pandemic forced them to cancel the 2020 event.

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How Bally Sports Delivers Better Fan Experiences with Community


In a short period of time, Bally Sports built a community to get closer to the viewers, discover key brand drivers, and make quick decisions in the fast-paced streaming environment.

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CX Day 2021: Three Stories that Prove CX Is a Team Sport

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Well, there may be an “I” in “customer experience,” but there’s no arguing that customer experience is definitely a team sport. That’s why we’re so happy to celebrate this year’s CX Day theme, “CX is a team sport.” You know that old saying, “There’s no ‘I’ in ‘team’?” We hope you enjoy them! Story #1: Harvard Pilgrim Health Care.

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Customer Service Is a Team Sport


The employees recognized that customer service is a team sport. Once the food is ready, it doesn’t matter whose table the food is for, whoever is available to take the hot food out immediately becomes responsible for the meal. I liked what I was seeing.

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How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Building products is a team sport and involves everyone working together to get the right products to market faster. Product managers and community managers share a common goal: to deliver value to their users. How can they work together to do that? Through in-depth user insights, a clear product strategy, and an inspiring roadmap.

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Improving Customer Satisfaction: Strategies for Sport Betting Platforms

CSM Magazine

In today’s hyper-competitive and ever-evolving online sports betting industry, it has never been more important for platforms to provide the best customer support services possible. It’s no secret that the overall satisfaction of bettors engaging with a platform is a key component for the ongoing success of sport betting services.

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Pay-Per-Head Providers in the Online Sports Betting Industry Explained

CSM Magazine

In the dynamic realm of online sports betting, pay-per-head (PPH) service providers have emerged as pivotal facilitators, offering bookies and agents the infrastructure to manage betting operations efficiently. These services offer a suite of tools encompassing betting software, customer management systems and extensive sports offerings.

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