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What Is Sentiment Analysis? Definition, Types, Importance, and More

InMoment XI

There is so much more to communication than just the words we say. Take sarcasm, for instance. Sarcastic comments often rely heavily on irony, conveying the opposite meaning from the one being directly expressed.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. No doubt, omnichannel communication is a definite megatrend of the customer experience in the next years. ” – Lynn Hunsaker for ClearAction.

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The Definition of Predictive Analytics in 2019

CloudCherry

The definition of predictive analytics is made of up of few different pieces: correlation analysis, which includes customer sentiment and impact analysis; and causal analysis, which includes path analysis. The New Definition of Predictive Analytics. No more crystal balls.

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User Feedback: Definition, Importance and How to Collect it

SurveySparrow

Your users definitely do! The post User Feedback: Definition, Importance and How to Collect it appeared first on SurveySparrow. Enhanced UX: By tailoring the service and product with the end-user in mind, you optimize the user experience. After all, our ultimate goal is customer retention, right?

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The Definitive Guide to Customer Centricity

What does it really mean to be customer-centric? In this guide, we dissect the buzzword, show you real-world examples of truly customer-centric brands, and give you tactics that you can leverage to lead customer-centricity at your organization.

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20 Definitions of Customer Experience in 2021

Oracle

Let’s take a look at 20 definitions that reflect the current state of the customer experience ecosystem. Definition #1. Definition #2. Definition #3. Definition #4. Definition #5. Definition #6. Definition #7. Definition #8. Definition #9. Definition #10.

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The Complete Guide to CSAT: Definition, Calculation & 2022 Benchmarks

Retently

Since almost half of the customers are not satisfied with the quality of the service or product, there is definitely room for a lot of improvements. . The post The Complete Guide to CSAT: Definition, Calculation & 2022 Benchmarks appeared first on Retently.