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What Is Sentiment Analysis? Definition, Types, Importance, and More

InMoment XI

There is so much more to communication than just the words we say. Take sarcasm, for instance. Sarcastic comments often rely heavily on irony, conveying the opposite meaning from the one being directly expressed.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic. No doubt, omnichannel communication is a definite megatrend of the customer experience in the next years. ” – Lynn Hunsaker for ClearAction.

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The Definition of Predictive Analytics in 2019

CloudCherry

The definition of predictive analytics is made of up of few different pieces: correlation analysis, which includes customer sentiment and impact analysis; and causal analysis, which includes path analysis. The New Definition of Predictive Analytics. No more crystal balls.

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20 Definitions of Customer Experience in 2021

Oracle

Let’s take a look at 20 definitions that reflect the current state of the customer experience ecosystem. Definition #1. Definition #2. Definition #3. Definition #4. Definition #5. Definition #6. Definition #7. Definition #8. Definition #9. Definition #10.

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The Definitive Guide to Customer Centricity

What does it really mean to be customer-centric? In this guide, we dissect the buzzword, show you real-world examples of truly customer-centric brands, and give you tactics that you can leverage to lead customer-centricity at your organization.

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15 Definitions of Customer Experience

Oracle

However, its generally accepted definition remains elusive; many continue to interpret it in their own way. Below is a list of definitions that offer a better picture of what customer experience really is. Definition #5: CX is providing users with the desired result in the way that they want to get it.

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The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

The post The Definitive Guide to Creating a Standout Customer Experience Strategy appeared first on Lumoa. Experience the irreplaceable excitement of forging a productive partnership with your valued buyers as you progress from delivering plain old customer satisfaction to thrilling customer delight.