81 
Customer loyalty survey questions
GetFeedback
JANUARY 13, 2021
20 essential customer loyalty survey questions and surveying best practices. Guides
Loyalty Related Topics 
The Loyalty Question 2.0
ShepHyken
NOVEMBER 18, 2020
If you have been following my work, you may remember something I refer to as The Loyalty Question. Most people think customer loyalty is about a lifetime. As you ask yourself the loyalty question, think about the next time every time. So, The Loyalty Question 2.0
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PK Named a Leader in loyalty services
PK Global
AUGUST 23, 2021
The world has changed significantly over the past year, but loyalty has not, and organizations will need to rethink how to approach loyalty in a post-pandemic world. The post PK Named a Leader in loyalty services appeared first on PK.
How to measure Customer Loyalty?
Zonka Feedback
JULY 28, 2021
Loyalty is an emotion that comes from emotional attachment and fulfillment. While it’s almost impossible to typically measure the loyalty of your friends, partners, and other people close to you, you can still measure the loyalty of your customers towards you and your brand.
Why Virtual Retailers Must Master Messaging Right Now
Advertiser: TTEC
Consumers may want contactless and convenient shopping experiences, but they value immediate, receptive service more. Successful retailers use messaging and chatbots to respond to and interact with customers in real-time to maintain loyalty and trust.
Four drivers of bank loyalty that foster emotional connection
Lenati
MAY 24, 2021
“Emotional connection” has been the basis of bank loyalty for generations. The post Four drivers of bank loyalty that foster emotional connection appeared first on PK.
The X-Factor That Drives Customer Loyalty
Integrity Solutions
SEPTEMBER 2, 2021
The ability to create emotional bonds with your customers is the true x-factor that drives customer loyalty. Here’s something that’s not always so intuitive: Customer loyalty starts with employee loyalty. 5 Steps for Building Customer Loyalty.
Loyalty and Retention Are Not Synonyms
SurveyGizmo
FEBRUARY 4, 2021
Loyalty and retention are not the same, but they are definitely related. If loyalty and retention are not the same, how they are inextricably connected? Customer loyalty is about the emotional relationship a customer has with a brand.
5 Efficient Ways to Boost Customer Loyalty
GetFeedback
FEBRUARY 2, 2020
5 easy ways you can increase loyalty, boost engagement and optimize your customer experience program. Articles
5 Efficient Ways to Boost Customer Loyalty
GetFeedback
FEBRUARY 2, 2020
5 easy ways you can increase loyalty, boost engagement and optimize your customer experience program. Articles
Busy Season? Keep Customers Satisfied with Great Support
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A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.
The 3 Principles of Brand Loyalty After COVID-19 Rocked Our World
BlueOcean
MAY 13, 2021
Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. Read on to discover the three principles of brand loyalty after COVID-19 shifted our buying behaviors (and one interesting exception to the rule.).
Why an Effortless Experience Isn’t Enough for Customer Loyalty
GetFeedback
SEPTEMBER 18, 2019
Prior to this, we had all read the book, “ The Effortless Experience: Conquering the New Battleground for Customer Loyalty ,” and one question came out of it: Is effortless really enough? . From the title of this article, it shouldn’t be a spoiler if I tell you now that we decided effortless experience is not all that matters when it comes to cultivating customer loyalty. . Rather, customer loyalty depends on how easy you make it for your customers to do business with you.
The Top 4 Customer Loyalty Metrics
GetFeedback
MARCH 17, 2020
How to measure customer loyalty across your customer experience program. Articles
Rethinking loyalty for mobile
Lenati
MAY 12, 2020
Those brands who invest in their mobile technology and focus on the digital consumer experience differentiate themselves in the marketplace and endear themselves to their consumers – especially their loyalty members. Its loyalty-building aspects don’t end there, though.
Who’s Your Customer? How Understanding Your Customer Improves Brand Experience and Loyalty
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers. Join Hope Neiman, Chief Marketing Officer of Tillster, to learn how restaurants can create customized and seamless brand experiences that consumers desire.
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Do Loyalty Programs Really Create Loyalty?
ShepHyken
APRIL 18, 2018
Lately, I’ve been asked about loyalty programs. Any company can create a loyalty program. But, there is some confusion around what exactly a loyalty program is. A Wikipedia definition of a loyalty program summed it up well: Loyalty programs are structured marketing strategies designed by merchants to encourage customers to continue to shop at or use the services of businesses associated with each program. Is one type of loyalty program better than the other?
Building Customer Loyalty: Examples, Tips, Strategies
Zonka Feedback
JULY 30, 2021
Customer Loyalty doesn’t make it by itself among the customers. It is your actions and zeal for Customer Satisfaction that result in Customer Loyalty. It will not be wrong to say that you have to earn Customer Loyalty. Almost all successful businesses have one thing in common.
The top five ways to build retail customer loyalty with Salesforce
PK Global
JULY 28, 2021
Building retail customer loyalty is no small feat. The post The top five ways to build retail customer loyalty with Salesforce appeared first on PK.
What’s the Customer Loyalty Loop?
GetFeedback
NOVEMBER 19, 2018
Although there are newer versions of the conversion funnel that track the Retention stage at the end, there’s an even better method of measuring and maintaining customer retention: the loyalty loop. Unlike the classic funnel that reflects a time when consumers were less connected to businesses and to each other, the loyalty loop acknowledges the impact that technology and social media have had on most consumers. How the loyalty loop works. Measure customer loyalty with NPS.
What Do Your Employees Need to Provide Outstanding Customer Experiences?
Speaker: Laura Sikorski, Contact Center Consultant
Join us for an insightful webinar with Laura Sikorski where she will provide guidance on how to be sure your organization is reacting to the new digital-savvy customer. Our new world is multi-channel, omnichannel, cross-channel, and even channel-agnostic.
How To Measure Customer Loyalty (NPS & Beyond)
Doing CX Right
AUGUST 13, 2021
The post How To Measure Customer Loyalty (NPS & Beyond) appeared first on Doing CX Right. Podcast customer loyalty CX Measurement Net Promoter (NPS); podcast Rob Markey
Webinar recap: Loyalty on-demand
Lenati
OCTOBER 29, 2020
Achieving consumer loyalty on-demand was difficult even before the pandemic hit, but now many brands need to get creative about how they retain customers. The post Webinar recap: Loyalty on-demand appeared first on PK. Articles Improve Customer Loyalty Strategy and Design Brand Loyalty consumer loyalty Customer Loyalty Strategy Loyalty Streaming
Measuring Customer Loyalty: 5 Ways to Track It
Totango
JULY 6, 2021
Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. What Is Customer Loyalty?
Loyalty in tech: How customer communities drive long-term engagement
Lenati
MARCH 8, 2021
The post Loyalty in tech: How customer communities drive long-term engagement appeared first on PK. Articles Improve Customer Loyalty Strategy and Design Technology and Software Brand Loyalty communities
How to Design Your VOC Program for CX Success
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What kind of reaction do you notice when “voice of the customer” is mentioned at your company? Chances are it conjures up some mix of frustration, anxiety, disappointment, confusion, or avoidance. That’s because today, most companies fail to get a real payoff from their voice of the customer (VOC) investment. Your VOC program needs to be carefully designed; this eBook will guide you with the 4 dimensions for true success. Download the eBook today!
Live panel recap: Loyalty analytics
Lenati
FEBRUARY 18, 2021
The metrics that matter in the customer journey How do you quantify emotional loyalty? I recently moderated a live panel of PK loyalty and analytics experts to answer that question. […]. The post Live panel recap: Loyalty analytics appeared first on PK.
Truth Loyalty Webinar with Peter Lavers
Peter Lavers
JULY 7, 2021
Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. It was a wide-ranging discussion covering: How has the emerging discipline of “data science” helped companies’ loyalty programmes be more insight-led?
How Emotion-Driven Innovation Increases Customer Loyalty
Customer Bliss
MARCH 5, 2019
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. . The following is a lightly edited transcript of the video below.
Measure Customer Loyalty With NPS in Salesforce
GetFeedback
FEBRUARY 17, 2020
This question is the most basic NPS question and it can yield powerful insights about customer loyalty at key stages of the customer journey. NPS is a key indicator of customer loyalty. The post Measure Customer Loyalty With NPS in Salesforce appeared first on GetFeedback Blog.
The Employee Factor - Perfecting Your CX From Within
Speaker: Dennis Snow, President, Snow & Associates
Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: your employees' relationships with each other, and with the company. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization.
6 Ways To Capitalize On Customer Loyalty
The DiJulius Group
APRIL 15, 2020
The post 6 Ways To Capitalize On Customer Loyalty appeared first on The DiJulius Group. Service Aptitude State Of Service customers loyalty quarantineNow is the time to take your customer experience to a completely different level.
The Money Value of Loyalty
MaritzCX
OCTOBER 28, 2015
Given the lengthy purchase cycle for new cars and the intense competitiveness of the market, car dealers have a special challenge in creating loyal customers. Is it worth it? A linkage study funded by MaritzCX “showed them the money.” While all businesses would likely agree they want customers to leave happy, it can be challenging. View Article
Loyalty in digital banking: A generational approach
Lenati
MARCH 31, 2021
The post Loyalty in digital banking: A generational approach appeared first on PK. Articles Banking, Financial Services, and Insurance Improve Customer Loyalty Strategy and Design Brand Loyalty Customer Loyalty Loyalty
Are Your Customer Experiences Driving Customer Loyalty?
Doing CX Right
MARCH 28, 2021
CMS Wire features Stacy Sherman about how to achieve customer loyalty and ongoing satisfaction to achieve retention & revenue goals. The post Are Your Customer Experiences Driving Customer Loyalty? Retention & Loyalty CMS Wire Customer Experience loyalty
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