InMoment XI

DECEMBER 9, 2024

Packed with useful insights, its your roadmap to a smarter, balanced, and customer-centric approach to AI. Packed with useful insights, its your roadmap to a smarter, balanced, and customer-centric approach to AI. To learn more about how organizations are utilizing AI without losing the human touch, download this guide today!

2024 195

2024 2025 Download Roadmap 195

InMoment XI

NOVEMBER 9, 2021

So, what is the first step in a CX transformation roadmap? As for the best cadence, plan to check in once a month with a program roadmap or visit these goals in quarterly board meetings—and don’t forget to schedule those calendar reminders! Achieving this is no small task, and often requires customer experience transformation.

Roadmap 259

Roadmap Customer Experience Customer Retention Download 259

eglobalis

APRIL 15, 2025

What It Involves Joint solution design or proof-of-concepts Shared labs, testbeds, or rapid prototyping Influence over product roadmap development IP-sharing agreements in some cases Strategic Impact Ericsson and ABB partnered on 5G-enabled smart factories. ABB contributed robotics use cases; Ericsson brought real-time communication tech.

Contact Center 358

Contact Center B2B Innovation Automotive 358

InMoment XI

MARCH 21, 2022

Solve the Challenge: Have a Roadmap From the Beginning . If you build your CX program around a roadmap (with clear checkpoints, of course), it will help you stay focused on your ultimate goals. You should be checking in with your roadmap monthly, and evaluating actions against the checkpoints every quarter.

Brands 397

Brands Roadmap Webinar Social Media 397

Customer Bliss

SEPTEMBER 19, 2017

Episode Overview. Libby Duane Adams is a disciplined and mature CCO leader who shares her 6-year strategy for making the role a growth driver in her organization. For those driving B2B technology companies, you will not want to miss her actions, path and how she drove success. About Libby.

Chief Customer Officer 97

Chief Customer Officer Roadmap Telecommunications Customer Journey Mapping 97

Thematic

MAY 8, 2025

It quantifies customer pain and provides a clear roadmap for enhancements. An action board derived from real customer reviews can be a powerful tool to show executives or other teams why certain fixes matter.

Roadmap 62

Roadmap Feedback Insights Download 62

InMoment XI

APRIL 11, 2022

Thanks to COVID, digital roadmaps across industries have quickly accelerated. The acceleration of digital roadmaps during the pandemic has meant that many elements might have been half-baked. E-commerce is one of the fastest growing industries of this decade. It’s not been easy for e-commerce brands.

E Commerce 370

E Commerce Roadmap Customer Care 2021 370

CSM Magazine

OCTOBER 24, 2024

In 2025, a third (33%) of UK retailers polled said they would expand AI use roadmaps to enhance customers’ post-purchase experience in response to the rising issue of ‘where is my order’ (WISMO) enquiries.

2025 52

2025 Roadmap Retail 2024 52

Retently

MARCH 11, 2025

This means constantly evaluating new tools, exploring ways to increase retention, and building long-term CX roadmaps that align with the companys growth strategy. Step 3: Building Long-Term CX Roadmaps CX isnt a one-time project, its an ongoing strategy. Whats included in a CX roadmap?

Management 120

Management Customer Experience Roadmap NPS 120

InMoment XI

AUGUST 3, 2022

But as brands begin gathering data or take a moment to reassess how they’ve been doing it, what type of roadmap might be most helpful for them to stick to as they grow their EX maturity? Well, we have the answer to that as well!

Employee Experience 418

Employee Experience Brands Roadmap 2021 418

InMoment XI

DECEMBER 3, 2024

As a result, the model removes the guesswork from your customer experience strategy , replacing it with a roadmap to CX excellence. It provides a data-driven approach to identifying areas for improvement across the customer journey.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

eglobalis

SEPTEMBER 19, 2024

Create Clear Roadmaps: Developing roadmaps that connect individual roles with company and customer outcomes increases engagement. Actionable Items: Host Vision Workshops: Regular sessions can help employees understand how their roles contribute to the company’s long-term vision and customer success.

Customer Experience 317

Customer Experience Leadership Innovation Workshop 317

Experience Investigators by 360Connext

JANUARY 5, 2022

You worked hand in hand with the product team on their future roadmap to better align with customer needs and share with them the results of their hard work. This team continues to meet regularly and uses data and organizational goals to create the appropriate CX roadmap for the future.

2022 369

2022 Customer Experience Customer Journey Mapping Customer Journey 369

InMoment XI

APRIL 26, 2022

However, intelligence and roadmaps are only half the battle; taking action is imperative to actually making your experiences more inclusive. You can and should apply the above mindset to any experience goal you have across the entirety of your business.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

InMoment XI

JULY 13, 2022

Feed this data back into your product roadmap and to your sales team. One such example might be providing access to your product roadmap as part of an advisory council. Changing this can instantly boost results. Create the experience consumers expect by prioritizing improvements, drawn from their direct feedback. 5: Thank Respondents.

Net Promoter Score 368

Net Promoter Score Customer Retention NPS Social Media 368

InMoment XI

AUGUST 17, 2023

InMoment’s award-winning AI-based experience improvement technology and decades of industry expertise combined with NPSx market-leading training certification and communities for CX practitioners, and CX Roadmap & Assessments help organisations align and prioritise their CX investments, create customer-centric cultures and give clients a comprehensive (..)

Net Promoter Score 370

Net Promoter Score NPS Customer Satisfaction 2023 370

InMoment XI

JANUARY 27, 2025

Understanding these drivers provides a roadmap to continuous improvement, whether its agent behavior, product knowledge, or customer sentiment. These scorecards, combined with Impact Prediction capabilities, allow contact centers to explore critical factors influencing their metrics.

Call Center 195

Call Center Contact Center Social Media Apparel 195

InMoment XI

AUGUST 30, 2019

This article was originally published by the CXFocus Magazine. Creating Relevant Customer Experience Plan With firms failing to perform the core CX management activities and index scores for 2019 not looking promising, at first glance this may look like doom and gloom for the CX sector. However, this actually makes the case for CX stronger.

Roadmap 150

Roadmap Magazine 2019 Article 150

BlueOcean

MARCH 24, 2025

Keep Your SOW Evergreen: Adjust and Realign Because the contact center SOW is a roadmap, which will need to be adjusted every time you and your partner go down a new road together, there needs to be regular communication to ensure alignment of expectations.

Contact Center 156

Contact Center Automotive Metrics Roadmap 156

Win the Customer

DECEMBER 21, 2024

Prioritization & Roadmap: Aligning AI Initiatives with Business Goals As a product manager, it’s crucial to prioritize AI initiatives based on their potential impact on customer experience and align them with the overall product roadmap.

Social Media 59

Social Media Roadmap Return on Investment ROI 59

InMoment XI

JANUARY 30, 2024

Can We Review the 24-month Product Roadmap? Crafting a roadmap for your initiatives is necessary to not only get the quick wins you need, but to set long-term goals. There will be unexpected events that may necessitate adjustments to your roadmap, yet some vendors don’t allow tweaks to the plan.

Customer Experience Management 221

Customer Experience Management Customer Experience Management Roadmap 221

Thematic

APRIL 21, 2025

Are you aiming to reduce churn, improve specific UX issues, boost customer loyalty, or guide your product roadmap? Essentially, you’re building a roadmap of fixes and enhancements informed directly by what users have said. Setting clear objectives will focus your efforts. Let’s go back to the case of Atlassian.

Feedback 62

Feedback Roadmap NPS Social Media 62

eglobalis

OCTOBER 9, 2024

The challenge lies in carefully evaluating feedback and determining whether a feature request should make it to your product roadmap or be declined. However, not all feature requests are feasible, beneficial, or aligned with your company’s long-term strategy. I’d also love to hear your experiences on this subject.

Feedback 530

Feedback ROI Innovation B2B 530

InMoment XI

NOVEMBER 22, 2024

FeedBear FeedBear helps businesses collect and manage feature requests through feedback boards and roadmaps. With features like sentiment analysis, custom integrations, and journey mapping, InMoment helps you capture a comprehensive view of the customer experience in one place.

Feedback 195

Feedback Net Promoter Score Social Media NPS 195

Optimove

NOVEMBER 26, 2024

This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys. What Deliverables and Roadmap Should Marketers Expect? A successful post-purchase program requires clear deliverables and a structured roadmap. How AI is Transforming CDPs Download Now>> 1.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

CX Accelerator

JUNE 8, 2020

Present your product roadmap and get valuable customer input. Motteram also suggests setting up a customer advisory board where you “Invite a representative cross-section of your customers into a room on a periodic basis to provide feedback on things like company people, processes, and product.”. Learn about your competitors.

Social Media 345

Social Media Contact Center Call Recording Voice of Customer 345

Customer Bliss

AUGUST 28, 2020

We knew exactly we’re going to do we were delivering against this roadmap, which I talked about, and all of a sudden our world went off the pass. . And obviously, the last couple of months, as myself and my leadership have had to recast that vision. We had our 2020 plans.

Roadmap 323

Roadmap Customer Journey Mapping Leadership 2020 323

Experience Investigators by 360Connext

DECEMBER 1, 2020

Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. Product roadmaps are often based on what priorities have been identified as most important to customers. Customer feedback dashboards. And they thought – hey, we know our customers!

Customer Journey Mapping 190

Customer Journey Mapping Customer Journey Roadmap Touchpoint 190

Experience Investigators by 360Connext

JULY 17, 2024

They wanted to know why they needed a customer journey map when they already had: Process maps Product roadmaps Customer feedback dashboards A corporate vision to “provide a world-class experience for customers” And, perhaps most importantly, they just “got” their customers. You’ve probably already identified the issue here, right?

Customer Journey Mapping 143

Customer Journey Mapping Customer Journey Information Roadmap 143

Thematic

MARCH 30, 2025

The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. A public feedback roadmap helps keep users informed as their suggestions move from idea to implementation. Many SaaS companies, for instance, have a live roadmap on their website or in their community.

Feedback 62

Feedback Roadmap NPS Loyalty 62

Thematic

APRIL 30, 2025

Bringing It All Together—Your Roadmap to Customer Love We’ve explored a lot: listening to customers, the inner loop, huddles, the outer loop, technology, and measurement. Imagine them as parts of one big system that puts the customer at the center of everything—a roadmap to earning customer love.

Feedback 62

Feedback Loyalty Social Media NPS 62

InMoment XI

OCTOBER 7, 2024

Discover These and Other Innovative Product Features The features unveiled today offer a glimpse into the innovative products and features currently available, as well as those on InMoment’s extensive innovation roadmap. Contact us or a dedicated account manager if you want to learn more.

Events 243

Events Competitive Advantage Innovation 2024 243

Win the Customer

JANUARY 2, 2025

Identifying AI Opportunities: They must be able to identify potential applications of AI within the product roadmap to enhance CX, such as improving customer segmentation, personalizing product recommendations, and optimizing customer support workflows.

Management 59

Management Return on Investment Roadmap Metrics 59

ChurnZero

MARCH 7, 2025

3: Customer marketing: A community helps identify champions, supports upsell/cross-sell opportunities, and provides feedback for your product roadmap. The good news is that there are roadmaps to follow, such as Heather’s, to lay the groundwork and then build a thriving community. 1: Define your digital community’s needs.

Roadmap 52

Roadmap Competitive Advantage B2B 2024 52