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Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

eglobalis

NICE Glossary (Customer Service Automation) [link] Patch Your Agentic AI Usability Cracks Before Your Customers Walk CMSWire by Rich Hein, Apr 2025 [link] Agentic AI Is The Next Frontier Of B2B Innovation Forbes Technology Council, Apr 14, 2025 [link] Qualtrics CEO: AI agents will transform the businesses of the future UNLEASH.ai

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What Is the First Step in a Customer Experience Transformation Roadmap?

InMoment XI

So, what is the first step in a CX transformation roadmap? As for the best cadence, plan to check in once a month with a program roadmap or visit these goals in quarterly board meetings—and don’t forget to schedule those calendar reminders! Achieving this is no small task, and often requires customer experience transformation.

Roadmap 370
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Delivering Value in B2B: Personalized, Scalable, and Measurable CX Across the Customer Journey – Part 3 of 3

eglobalis

A retailer using Adobe Marketing Cloud gets a different roadmap, KPI set, and training path than a media firm. Oracle Consulting creates value roadmaps post-sale for large deployments. Techniques That Enable Personalization at Scale Modular Architecture : Products and services are built with flexible, configurable components (e.g.,

B2B 336
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How to Build a Customer Service Roadmap: Mapping Out Key Milestones for Success

CSM Magazine

A customer service roadmap is a strategic plan that outlines the goals, processes, and milestones needed to offer exceptional customer support. Why Do You Need a Customer Service Roadmap? 6 Key Steps to Building a Customer Service Roadmap 1. Businesses evolve, and roadmaps should, too. Let’s begin!

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Managing Product Feedback at Scale

How to make more strategic product roadmap decisions based on data, not opinions. In this eBook, we’ll show you: How to gather, prioritize, and select the best ideas from your customers and stakeholders. How to make internal feedback more effective and inclusive. How to set expectations for new development both internally and externally.

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Value Creation for B2B Customers in Tech, Telecom, Contact Centers, and Manufacturing – Part I of 3

eglobalis

B2B leaders who operationalize these elements build trust, reduce churn, and become part of the customers long-term roadmap. In telecom, Vodafones IoT platform helps logistics companies turn tracking into a value-added service, increasing client acquisition and retention.

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Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In

eglobalis

Develop a Clear Implementation Plan : Outline a detailed roadmap with specific goals, timelines, and responsibilities to provide clarity on the transformation process. Develop a Phased CX Roadmap Present a clear, step-by-step plan outlining CX initiatives, priorities, and expected outcomes over time.

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Customer Education Maturity Model: How Customer Learning Programs Create Value

You’ll learn: The roadmap for how superior customer learning programs grow. The Customer Education Maturity Model was developed from an extensive study of the industry, including interviews with leaders in the customer learning space. It delivers a comprehensive guide to moving the needle on your customer learning program.

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Managing Product Feedback at Scale

How to make more strategic product roadmap decisions based on data, not opinions. In this eBook, we’ll show you: How to gather, prioritize, and select the best ideas from your customers and stakeholders. How to make internal feedback more effective and inclusive. How to set expectations for new development both internally and externally.

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How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Through in-depth user insights, a clear product strategy, and an inspiring roadmap. Product managers and community managers share a common goal: to deliver value to their users. How can they work together to do that? Building products is a team sport and involves everyone working together to get the right products to market faster.