Information Related Topics 
eglobalis
NOVEMBER 12, 2024
Use both formal methods (like surveys) and informal touchpoints (such as regular check-ins) to gather ongoing feedback. When teams work together and share insights, clients experience seamless service that feels informed, proactive, and personalized.
eglobalis
OCTOBER 30, 2024
Well-trained employees can better understand and meet customer needs, providing personalized and informed interactions that enhance the overall customer experience. These tools can facilitate more effective meetings, streamline workflows and ensure that employees have access to the information they need when they need it.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thematic
MARCH 30, 2025
more likely to have real-time access to product and customer information. That’s where customer service insights step in: helping leaders uncover where agents struggle and how to improve their performance. High-performing teams are 1.8x
eglobalis
MARCH 18, 2025
Crisis Management During crises, such as data breaches or product recalls, customers require immediate and accurate information. Human agents are better equipped to navigate these complex regulations, ensuring compliance and providing accurate information, whereas AI might misinterpret or overlook critical legal nuances.
Advertiser: ZoomInfo
With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. Download this eBook to find out!
BirdEye
JUNE 22, 2025
Business information is no longer limited to signage or printed directories; it now exists and changes constantly across platforms like Google Maps, Yelp, and social media. When used thoughtfully, AI can help identify false information, safeguard reputation, and maintain accuracy in digital business profiles.
InMoment XI
NOVEMBER 12, 2024
Here are some other key benefits of social media monitoring: Enhanced brand awareness Improved customer engagement Effective crisis management Competitive Analysis Informed Market Research Enhanced Brand Awareness Social media monitoring allows brands to gauge their visibility across channels and understand how their audience perceives them.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making.
Advertiser: ZoomInfo
To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.
Speaker: Scott Stephenson, Co-Founder, CEO Deepgram
Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Real-time speech transcription, analysis, and enablement are now a reality.
Advertiser: ZoomInfo
On top of ever-increasing advancements on the technology front (hello, artificial intelligence), try adding record-low unemployment and candidates’ virtual omnipresence and you’ve got yourself a pretty passive, well-informed, and crowded recruiting landscape. The good news?
Advertiser: ZoomInfo
More specifically, having access to updated information lets you engage faster with ideal candidates searching the job market. For recruiters to build their pipeline and search for the next candidate, they need to ensure they have access to the most accurate data on the market.
Advertiser: ZoomInfo
Businesses are realizing that it isn’t just about the volume of data they have available; it’s about the accuracy of information. The digital age has brought about increased investment in data quality solutions. However, investing in new technology isn’t always easy, and commonly, it’s difficult to show the ROI of data quality efforts.
Speaker: Christian Jakenfelds, CSM at Planhat
Often, the information that marketing and sales need is just lying on the floor of the CSM’s (virtual) office, and its value might be overlooked. The everyday work of the CSM is constantly growing in importance. But what many customer success professionals don’t understand is that this work can actively impact an organization’s new revenue.
Advertiser: ZoomInfo
As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement. What’s involved in their maturity process?
Expert insights. Personalized for you.
524 
Let's personalize your content