Making Informed Predictions Around Emerging Trends

NetBase

As some trends moved to the back burner and new ones came on unexpectedly, brands have had their hands full making informed predictions around emerging trends. The post Making Informed Predictions Around Emerging Trends appeared first on NetBase.

Informing Better Business Decisions with Analytics

Connective DX

The prevalence of Internet of Things (IoT) and big data call for a more intelligent way to sort through this vast amount of information and find business patterns, trends and opportunities that otherwise go unnoticed. PK’s analytics tools delivered invaluable insights that gave way to more informed business decisions for the retailer, such as the best products to offer and what locations would be ideal for store openings.

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Informing Better Business Decisions with Analytics

Lenati

The prevalence of Internet of Things (IoT) and big data call for a more intelligent way to sort through this vast amount of information and find business patterns, trends and opportunities that otherwise go unnoticed. PK’s analytics tools delivered invaluable insights that gave way to more informed business decisions for the retailer, such as the best products to offer and what locations would be ideal for store openings.

Eight critical omnichannel stats to inform your CX strategies

OpinionLab

Here are eight stats to inform your strategies: 1. The post Eight critical omnichannel stats to inform your CX strategies appeared first on OpinionLab. Omnichannel fulfillment strategies, such as “Buy online, pick up in store” (BOPUS for short) or click-and-collect, can provide a win-win for both you and your customers. You will be able to take full advantage of cross-selling, promotions, and existing inventories – all while saving substantially on costs.

Customer Communities Elevate the Customer Experience

Speaker: Rachel Happe

An online community is an increasingly vital part of many leading companies’ support strategies. Creating a branded place where your customers can ask and answer questions, interact with each other, and search for the information they need is a great way to decrease the burden on your staff and allow them to focus on the customers that really need their help. Join us at 9:00 am EST on Nov 18th for this talk by Rachel Happe, founder of industry-leading strategists The Community Roundtable, you will learn the effectiveness of community in empowering your customers, and generating value for your business.

Inform Your Decision to Move to Cloud Contact Center Technology – Latest Analysis from Omdia

NICE inContact

Moving to cloud contact center technology is not a question of if, but when. In 2020, 66% of companies are accelerating their move to the cloud as a result of the pandemic. When your contact center is ready for this transformation, Omdia has provided an important resource to help.

From Chief Information Officer to Chief Customer Officer, With Brian Lillie – CB60

Customer Bliss

It’s often from Operations or Marketing, but in the case of Brian Lillie, he went from Chief Information Officer of Equinix , the world’s largest IBX data center and colocation provider, to CCO. Brian Lillie joined Equinix in August 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. Episode Overview. Wow, can’t believe we’re at 60 episodes!).

Customer Information Form Basics: What You Need to Know

Customers That Stick

And while Big Data is becoming more accessible to small to medium-sized businesses (SMBs), the basics of customer information — small data, if you will — is still where customer and experience meet for most organizations. To collect this information, you need a method, and the customer information form is a tried and true way to get to know your customers. Four Types of Customer Information. Not all information is equal. Basic Contact Information.

The Connected CEO vs the Informed CEO

Clarabridge

But he, like so many CEOs, is not fully informed. There is a huge difference between a connection to a few select customers and being informed about the masses. At a time when CEOs, and even Presidents, endeavour to create more direct communications through Tweeting and reading their own self-selected Twitter feeds, there is a need for a more scientific approach, delivered through analytics, to ensure these company, and country, leaders become truly informed.

How to Create a Website That Informs Clients

CSM Magazine

There are some simple tips we’re going to give you to make a website that informs your clients. “Understanding how our audiences use technology in their everyday life helps inform us how and where to reach them,” state the experts at CRI, a digital signage company. In reality, these will be very distracting when your customer is trying to get the information they want. These pages are so informative and give the customers exactly what they want.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Healthcare Edition: How to Get Information to Your Users Quickly

Gainsight

If you needed to get important information to your users, it was likely buried under all of these communications. As the situation surrounding COVID-19 continues to evolve, companies need to be prepared to keep users informed. In this guide for healthcare products, we’ll show you how to use in-app engagements to cut through the noise and effectively communicate information to your end users when time is of the essence.

Surviving Information Overload in the World of Customer Service

Provide Support

Surviving Information Overload in the World of Customer Service. This influx of information has become a perplexing problem for contact center managers, as well as C-level executives, who want to make sure their contact center is performing optimally. Articles Best Practice Tips and Tricks contact center contact center analytics contact center metrics customer service analytics information overload in customer service

Travel Customer Care Excellence, Informed by Social Listening

NetBase

The post Travel Customer Care Excellence, Informed by Social Listening appeared first on NetBase. When we talk about customer care, we now know we’re talking about the entire customer experience – not just isolated moments in-store, or when things go wrong. How does social listening impact customer care in one of the most experiential categories – i.e., Travel & Hospitality? Here are some ways! Immediacy Is Key.

Present Your Consumers With More Product Information Using Telesales

Magellan Solutions

Selling your product or service to your customers naturally involves sharing a decent amount of product information with them, but experienced telesales professionals employ a few more tried-and-tested strategies than that. In order to meet their sales targets, some telesales experts provide their customers with a more detailed product information, leaving no questions unanswered in their minds.

How ZoomInfo Enhances Your Database Management Strategy

Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.

A Guide For Protecting Your Customers’ Information

Win the Customer

This conflict has to be removed to keep your information secure. As part of a sustainability plan, information backups should be regularly scheduled, secure and offsite. Cloud-based backups are best because they allow access to the information even in cases of extreme local disasters like earthquakes and hurricanes. If you collect information daily, then it should happen every day.

Eight critical omnichannel stats to inform your CX strategies

OpinionLab

Here are eight stats to inform your strategies: 1. The post Eight critical omnichannel stats to inform your CX strategies appeared first on OpinionLab. Omnichannel fulfillment strategies, such as “Buy online, pick up in store” (BOPUS for short) or click-and-collect, can provide a win-win for both you and your customers. You will be able to take full advantage of cross-selling, promotions, and existing inventories – all while saving substantially on costs.

Mastering Information Fusion: Learning From Spies

Maru/Matchbox

It is information source agnostic and it seamlessly weaves together disparate data into a story that answers two key questions: So what? Insights professionals of the future will be information omnivores. They can’t come to the table with just the secret stuff, because there is so much valuable information out there.”. Intelligence analysts deal with an astonishingly diverse array of information sources and distil them down into insights to guide decision-makers.

What has Customer Experience got to do with me, the Chief Information Officer?

ijgolding

The post What has Customer Experience got to do with me, the Chief Information Officer? Customer Journeys Customer retention and loyalty CX Professionals CX Strategy Technology chief information officer CIO customer experience customer journeys technology & customer experienceI regularly find myself saying that many organisations are still grappling with understanding the fact that their Customers have always had an Experience with them!

How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”

Using AI to Help Customers Avoid Information Overload

Bold360

Today’s ecommerce experiences put massive amounts of information at shoppers’ fingertips — but oftentimes this influx of data can be harmful to the customer experience. Navigating all the available information on a website can be both frustrating and create a roadblock for consumers shopping for a particular item or looking for a specific answer. From there, they alert CX managers to these problems and prompts them to address them by adding more information.

Collecting Information About Your Customer’s Journey: What’s the Right Approach?

Heart of the Customer

The post Collecting Information About Your Customer’s Journey: What’s the Right Approach? Note: We’re celebrating the upcoming launch of our new book, “How Hard Is It to Be Your Customer? Using Customer Journey Mapping to Drive Customer-Focused Change,” by Mapper-In-Chief, Jim Tincher and B2B Practice Lead, Nicole Newton. In the book, we introduce five journey mapping questions to answer as you launch your customer journey mapping effort. Three weeks […].

Data Management: Are you capturing the right information?

Customercount

The post Data Management: Are you capturing the right information? ADS Consulting Services CEO David Stroeve explains how data management requires having a strategy and reliable methods to access, integrate, and prepare for analytical use.

What Is Data, Anyway? 4 Types of Crucial Customer Information Your Company May Be Ignoring

Smarter CX

While some types of customer data might seem obvious, such as the gathering of names and email addresses alongside basic demographic information like ages, genders, and geographical locations, there’s an entire universe of data that remains uniquely available to businesses yet is not always leveraged. 4 Types of Crucial Customer Information Your Company May Be Ignoring appeared first on SmarterCX. “What is data?”

How ZoomInfo Solves Recruiting Pain Points

For recruiters to build their pipeline and search for the next candidate, they need to ensure they have access to the most accurate data on the market. More specifically, having access to updated information lets you engage faster with ideal candidates searching the job market. To begin getting these candidates in the right positions, it includes utilizing updated contact data and enhancing your outreach strategy for improved effectiveness.

Using Social Media Insight to Inform Competitive Intelligence

NetBase

Most brands are only comfortable doing moving fast and breaking things because their decision-making is driven by exceptionally accurate Next Generation AI-informed intel. Viewing this information in robust dashboards , a brand can immediately see an overview of its complete online outlook to create a performance package around what is/isn’t working – also how a brand looks in comparison to competitors.

Customer Experience Q&A: Etsy’s Abby Covert, Information Architect

Forrester's Customer Insights

customer experience customer experience index (CX Index) customer experience measurement digital customer experience Information architecture retailIf you care about CX, you have to admire Etsy. It was the top digital retailer in Forrester’s Customer Experience Index™ in 2017. It excels at differentiating itself with a unique set of products and a distinctive online store, where buyers routinely upload pictures of their purchases alongside gushing reviews.

Generate Repeat Business by Providing Additional Information: Guest Post by Richard Shapiro

ijgolding

One of the easiest ways to generate repeat business is to answer your customer’s questions and provide additional information. Often times, this is the information that has the most profound effect on the customer in order to gain their repeat business. They are so lacking in useful information that they can often mislead. Additional information is great, but it needs to be useful information. Without repeat business , your company will cease to exist.

TIBCO’s Acquisition Of Information Builders Signals More BI Market Consolidation

Forrester's Customer Insights

Today, TIBCO announced its intent to acquire Information Builders, Inc. The business intelligence (BI) vendor consolidation trend that started earlier in 2019 continues. IBI) — one of the oldest players in the market. Want to get the real sense of how far back IBI goes?

Best Practices for a Marketing Database Cleanse

As frustrating as contact and account data management can be, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.

CAIO or NO CAIO: Customer Experience Depends Upon Structuring People to Manage Information

Michelli Experience

also linked the emergence of the internet with the evolution of the essential corporate position of Chief Information Officer (CIO ). The post CAIO or NO CAIO: Customer Experience Depends Upon Structuring People to Manage Information appeared first on Joseph Michelli. I first heard about “ it” in a Harvard Business article in 2016 and subsequently have been asked about “it ” by clients and colleagues alike. “ It” is yet another entrant into the C-suite. “It“

Employee feedback examples using formal, informal, and constructive techniques

Qualtrics

Feedback can be simply defined as the ways in which we relate to others and how we give each other information about our experiences working together. Teams use many combinations of informal and formal feedback systems to connect, align, and accomplish their goals. Feedback can also be delivered in formal or informal systems and settings. Informal feedback comes in other settings, such as: Casual interpersonal interactions (e.g.,

Help Inform New Research On The Current State Of VoC And CX Measurement Programs

Forrester's Customer Insights

To continue to offer insights and guidance about voice-of-the-customer (VoC) and customer experience (CX) measurement programs, my colleague Maxie Schmidt and I are collaborating on new research. It will feature the results of our new State of VoC & CX Measurement Programs, 2020 survey. If you are significantly involved in your company’s VoC and/or CX measurement […]. Age of the Customer

HappyOrNot expands digital feedback services to help businesses make data-informed decisions

Happy or Not

The post HappyOrNot expands digital feedback services to help businesses make data-informed decisions appeared first on HappyOrNot. Globally recognized feedback company empowers businesses with an online presence to capture even more feedback from customers and employees HappyOrNot, the world’s leading customer experience management solution, relied upon […].

The Recruiting Crossword Puzzle

Test your recruiter-brain with this crossword puzzle, which reveals the best ways to move forward in your efforts with every answer!