Engaging owners through feedback tools

Customercount

View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector. The post Engaging owners through feedback tools appeared first on CustomerCount.

Forget Customer Feedback!

Customer Bliss

Congratulations – you are not alone – and you have participated in one of the most meaningless efforts in modern business — useless feedback solicitation. Evaluative customer feedback of this sort is sold to organizations as a critical tool in understanding customers’ needs and expectations. “How can we know how good our service is,” asks the well meaning but ill-informed, “Unless we ask customers?” The 5 Myths of Evaluative Customer Feedback. Guest Post by Chip R.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Customer Feedback Management & Data Types 3

Customercount

In the final part of our Customer Feedback and Data Types mini-series, we consider the different data types business can collect and how CustomerCount can help in both collection and the analysis. The post Customer Feedback Management & Data Types 3 appeared first on CustomerCount.

Customer Feedback Management & Data Types 2

Customercount

The second article in our miniseries based on the work of Anita Toth looks at customer feedback management and data types in particular medium and deep data collection techniques. The post Customer Feedback Management & Data Types 2 appeared first on CustomerCount.

Top 10 Tips for Gathering Event Attendee Feedback

GetFeedback

When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Making the Most of Attendee Feedback. Event and conference surveys are a great way to capture attendee feedback without spreading yourself too thin. Notice how the company uses a variety of question types to get quantitative and qualitative attendee feedback?

Events 227

5 Customer Feedback Hacks: Going Beyond the Surveys

Experience Investigators by 360Connext

For feedback that informs you on how to […]. The post 5 Customer Feedback Hacks: Going Beyond the Surveys appeared first on Customer Experience Consulting. Customer Engagement Customer Experience customer service Featured customer feedback innovation Intradiem surveysYou want to create experiences customers will want to return to. It’s no sectet that learning what customers really want and need is a key component to this!

2016 190

10 Ways to Get Actionable Feedback from Customers (part 1)

Experience Investigators by 360Connext

It can be a daunting task to go looking for actionable feedback. It’s great to seek customer feedback through surveys, but many typical survey questions lead the witness. The post 10 Ways to Get Actionable Feedback from Customers (part 1) appeared first on Customer Experience Consulting. Blog Customer Engagement Customer Experience Featured customer engagement customer service feedback innovation linkedin loyalty surveys

2016 163

Closing the Customer Feedback Loop Done Right

SurveyGizmo

Many companies ask for customers’ feedback, and they’ll spend a lot of resources on gathering data and opinions. If organized correctly, a feedback loop can be beneficial for both customers and the company. By responding, you show your customers that your company really cares about their feedback about your products and services, and what you can do better. What is the Customer Feedback Loop? Steps in the Customer Feedback Loop. Step 1: Ask for Feedback.

Guest Post: The Power of Visualizing and Sharing Customer Service Feedback Data

ShepHyken

He writes about visualizing customer feedback in order to motivate your business to succeed. You can read just as many articles about the importance of customer feedback in operating your business successfully.

2020 90

How YETI Stays Ahead with Feedback

GetFeedback

How does feedback play a role at YETI? Feedback is very important and luckily we have GetFeedback! Feedback is our lightning rod to address issues and it’s also our north star to be able to prioritize our projects, processes, and improvements. We recently released a Post Purchase Survey on yeti.com and yeticustomshop.com that gives us feedback regarding to the whole website journey. Has feedback influenced any business decisions based on your findings?

Bad Feedback Is the Best Feedback. Are You Listening For It?

Experience Investigators by 360Connext

As an employer, you need to provide oodles of feedback to employees to ensure they know what they’re doing, what they’re supposed to be doing, what they’re doing well and what they could be doing better. Bad feedback from employees and customers alike provides a way to prevent little annoyances from becoming reasons for good people to leave you. Bad feedback is BIG feedback! Difficult feedback is hard to take.

2018 209

How to manage negative customer feedback

Customercount

By John Heffernan, EVC Marketing and CustomerCount WRAP Partner What is customer feedback? At its simplest level, customer feedback is authenticated and continuous measurement and reporting of customer experience in order to manage. What is negative feedback? Some may say … Continue reading → The post How to manage negative customer feedback appeared first on CustomerCount.

Putting Feedback Into Action

SurveyGizmo

Receive feedback, act on it, and share it throughout the organization. More often, companies collect feedback, compile it, and share the aggregated data. This is the foundation of operationalizing feedback. How We Turned Feedback into Action at Survey Gizmo. You will hear a lot about operationalizing feedback in 2020, but what does that mean? The post Putting Feedback Into Action appeared first on SurveyGizmo. Customer Feedback Integrated Feedback

7 Effective Ways to Collect Customer Feedback through Social Media

GetFeedback

That’s why collecting customer feedback is more important than ever. . Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. . Their feedback will inspire the moves your company makes as you grow and evolve. Why social media is a gold mine of customer feedback.

How to Take Action on CSAT Feedback

GetFeedback

The work to take action on feedback actually begins long before you even launch your CSAT survey. As you’re designing the survey, in order to ensure that you can take action on the feedback you get from customers, you need to consider the following for each question you ask. Asking for feedback about something you can’t change–or in such a way that you’re not sure what you need to change–is pointless. . In order to take action, you’ve got to have actionable feedback.

Can We Have Innovation Without Leveraging Customer Feedback?

Experience Investigators by 360Connext

Is innovation so forward-looking you can’t rely on customer feedback? Or should customer feedback be what drives everything, including innovation? Is leveraging customer feedback an essential part of the innovation process? More Posts - Website Follow Me: The post Can We Have Innovation Without Leveraging Customer Feedback? I had the opportunity to check out all the shiny new cars at the Chicago Auto Show on the media preview day last week.

2015 209

How The Financial Industry Should Use Digital Feedback to Boost Customer Loyalty

GetFeedback

This guide covers how financial institutions can collect feedback to improve the digital experience and build long-lasting relationships with customers.

How to Give Feedback to Remote Agents

UJET

Every agent on your team can use feedback to improve, increase efficiency, and learn how to move into specialized customer service roles. But how can you give feedback to agents in the best way possible? Feedback is Great for Everyone.

How to Make the Most of Customer Experience Feedback

Totango

Acting on customer experience feedback gives you a competitive advantage. When you listen to what your customers tell you and incorporate their feedback, you encourage loyalty in your existing customers and create a customer experience that will attract others to your product. As such, making the most of customer experience feedback is critical to your enterprise’s success. What is Customer Experience Feedback? Why Customer Experience Feedback is Important.

Four tips to improve customer experience with digital feedback

OpinionLab

Digital feedback has the potential to have far-reaching business impact on defining metrics, such as customer loyalty and revenue. If you already use a digital feedback solution or are capturing direct customer insight online, you need to be clear that there’s a subtle but important distinction between letting your customers speak to/at you and actually listening to what they have to say. 3: Invite feedback across all digital touchpoints.

2017 96

Enhancing Marketing Automation with Customer Feedback

GetFeedback

How customer feedback empowers marketers. Post-sale customer feedback helps companies improve service quality, product value, and Net Promoter Score. Prospect feedback can play a huge role in lead generation and nurturing, helping marketers better understand their audiences. By collecting feedback earlier in the engagement cycle, marketers can now enrich the data in Pardot with prospect feedback.

2018 200

How to Give Feedback to Remote Agents

UJET

Every agent on your team can use feedback to improve, increase efficiency, and learn how to move into specialized customer service roles. But how can you give feedback to agents in the best way possible? Feedback is Great for Everyone.

Closing the Customer Feedback Loop

Centercode

Whether it comes early in the development lifecycle, right before launch, or between releases, customer feedback is vital to understanding what your target market wants and expects. That’s why carving out a process for collecting, reviewing, responding to, and taking action on feedback is critical. This is called “closing the feedback loop.”. When it comes to closing the feedback loop, there are two levels of interaction that come into play.

Surveys Results are Great, but What About the “Untold” Feedback?

Experience Investigators by 360Connext

Consistently gathering customer feedback is a great way to see patterns around satisfaction, loyalty and other key performance indicators, but some of the most valuable information hides beyond typical survey results. The post Surveys Results are Great, but What About the “Untold” Feedback? Blog Customer Experience analytics feedback linkedin surveys

2017 137

Expand Customer Listening with Your Customer’s Unaided Feedback

Customer Bliss

Unaided feedback provides real-time trending on customer issues as they are occurring. Unaided feedback is the constant flow of comments, insights and issues your customers and partners volunteer to you. Unaided feedback also includes looking inside your data to understand customer behaviors across the stages of their experience, to identify trends, opportunities and customer at-risk experiences. Through every interaction point, your customers are likely giving your feedback.

2015 179

Reducing Delay Between Feedback & Action with Survey Overhaul

MaritzCX

Shortening the Time to Respond to Feedback Despite an already high engagement score, a national employer has overhauled its engagement survey process to shorten the time it takes between receiving and responding to feedback. This article about MaritzCX was originally published by hrdaily.com.au

2019 200

7 Samples of Feedback Forms for Customers That Actually Work

GetFeedback

We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. It’s not uncommon for companies to struggle to gather feedback that is actually useful or even get enough responses. In this article, you’ll find samples of feedback forms for your customers that will help you get more responses and more useful feedback to improve your business. What makes a feedback form work?

2019 170

Voice of the Customer (VoC) Feedback: Everything You Need to Know

GetFeedback

The most critical element to improving your company is not having a visionary CEO, leaders who have “been there/done that,” or teams working long hours to deliver the product: it’s actively capitalizing on the voice of the customer feedback. Voice of the customer feedback is any comment or concern given by a customer to your company. Receiving Voice of the Customer feedback. This data should be heavily weighted towards Voice of the Customer feedback. Ticket feedback.

2019 241

The Importance of Customer Feedback for the Food Industry

GetFeedback

But you already know what you need to do: collect customer feedback. However, you can’t find a compelling reason to push you beyond the barriers that get in the way of doing it; lack of an efficient way to collect feedback, fear of criticism, and being complacent. Waiting until everything falls into place so that you start collecting customer feedback won’t happen. And in this post, we’ll explore five reasons why you need to collect customer feedback.

2019 150

Why Customer Feedback is the Key to Great CX

GetFeedback

In this article, we talk about using customer feedback as a guide to creating a great customer experience. . Articles

2020 150

3 Ways to Leverage Customer Feedback

Andrew Mcfarland

(Guest post by Taylor McKinney, a Marketing Specialist at TrustRadius, a trusted website for B2B software reviews. When she is not writing about the latest tools and small business trends she is enjoying Austin’s beautiful scenery with her family.) You don’t. Customer Experience Guest Post

2018 153

Why customer feedback is your competitive advantage

BirdEye

Their secret: customer feedback. In this guide, we’ll explore the following: Why customer feedback is so crucial How you can get started with a winning customer feedback process How you can identify and fix operations issues. Customer feedback wins you new business.

4 Rules for Responding to Customer Feedback

GetFeedback

Positive or negative, when a customer shares feedback with you, it’s a learning opportunity. We put together this quick list of best practices for responding to customer feedback, so you’re always prepared to make the most of it—whether it’s glowing, scatching, or just so-so. Acknowledge feedback promptly. Make it a point to respond to feedback within 24 hours. Just acknowledging feedback can buy you more time to repair the relationship.

2018 163

To Respond or Not Respond to Customer Feedback – That is the CX Question

Kristina Evey

Customer Experience is based on customer feedback and engagement. With the presence of review sites such as Yelp, TripAdvisor, and … Read More To Respond or Not Respond to Customer Feedback – That is the CX Question. The post To Respond or Not Respond to Customer Feedback – That is the CX Question appeared first on Kristina Evey. customer complaints customer feedback

The Value of Open Ended Feedback

Vision Critical

If someone asks if you like vanilla, chocolate or strawberry ice cream best – and your answer is that you don’t like any of those because you’re lactose-intolerant – you can immediately see how limiting survey questions without opportunities for open-ended feedback are. When customers have the opportunity to provide feedback in their own words, they are more candid. When they looked at the open-ended feedback associated with the responses, however, it told a very different story.

2018 131