Engaging owners through feedback tools


View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector. The post Engaging owners through feedback tools appeared first on CustomerCount.

How to Optimize Your Survey with SMS & Video Feedback


With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link].


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Forget Customer Feedback!

Customer Bliss

Congratulations – you are not alone – and you have participated in one of the most meaningless efforts in modern business — useless feedback solicitation. Evaluative customer feedback of this sort is sold to organizations as a critical tool in understanding customers’ needs and expectations. “How can we know how good our service is,” asks the well meaning but ill-informed, “Unless we ask customers?” The 5 Myths of Evaluative Customer Feedback. Guest Post by Chip R.

Feedbackly + Microsoft Teams: Bring Customer Feedback Close to Your Colleagues


Features Insight News customerexperience customerfeedback cx feedbackly integration microsoft microsoftteams productCustomer experience is the overall perception that a customer develops during the course of their journey with a business. Now for businesses, paying attention.

2021 CX Trends Report

In this e-book, you’ll discover the origins of CX, the evolution into an actionable tool for customer feedback, and where the future of CX is moving towards.

Learn How to Get Customer Feedback Easily and Efficiently


Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Fortunately, today’s technology provides a number of ways to collect feedback easily and efficiently. Reviews provide another important feedback resource.

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How to Give Feedback to Remote Agents


Every agent on your team can use feedback to improve, increase efficiency, and learn how to move into specialized customer service roles. But how can you give feedback to agents in the best way possible? Feedback is Great for Everyone.

Top 10 Tips for Gathering Event Attendee Feedback


When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys. Making the Most of Attendee Feedback. Event and conference surveys are a great way to capture attendee feedback without spreading yourself too thin. Notice how the company uses a variety of question types to get quantitative and qualitative attendee feedback?

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B2B Customer Feedback Surveys – Practical Tips to Improve Your Program Now

Daniel Group

B2B Customer Feedback Surveys – Practical Tips to Improve Your Program Now. Excellent B2B Customer Feedback surveys must start with thinking about what you really want to find out from your customers; i.e., begin with the end in mind.

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Phone? Web? Email? Text? What’s the best way to get feedback?

Daniel Group

What’s the best way to get feedback? In my recent blog, “ As Covid continues, CX Approaches to Gathering Feedback Need to Expand ,” I outline in detail which method works best depending on the situation. . Mixed Feedback Channels Work Best.

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A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. The question is - how do you capture all this? Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer interaction.

10 Ways to Get Actionable Feedback from Customers (part 1)

Experience Investigators by 360Connext

It can be a daunting task to go looking for actionable feedback. It’s great to seek customer feedback through surveys, but many typical survey questions lead the witness. The post 10 Ways to Get Actionable Feedback from Customers (part 1) appeared first on Customer Experience Consulting. Blog Customer Engagement Customer Experience Featured customer engagement customer service feedback innovation linkedin loyalty surveys

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Powerful Customer Feedback in 5 Simple Steps

Daniel Group

What should you do next for a powerful customer feedback program? ” Things may have progressed further at your company, and management has approved starting a formal customer feedback program. A powerful customer feedback program requires ongoing care and feeding.

5 Customer Feedback Hacks: Going Beyond the Surveys

Experience Investigators by 360Connext

For feedback that informs you on how to […]. The post 5 Customer Feedback Hacks: Going Beyond the Surveys appeared first on Customer Experience Consulting. Customer Engagement Customer Experience customer service Featured customer feedback innovation Intradiem surveysYou want to create experiences customers will want to return to. It’s no sectet that learning what customers really want and need is a key component to this!

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Closing the Customer Feedback Loop Done Right


Many companies ask for customers’ feedback, and they’ll spend a lot of resources on gathering data and opinions. If organized correctly, a feedback loop can be beneficial for both customers and the company. What is the Customer Feedback Loop? Steps in the Customer Feedback Loop.

Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

The Best Feedback Question


It may be one of the best feedback questions I’ve ever heard. The post The Best Feedback Question appeared first on Shep Hyken. Customer Service Strategies customer feedback customer surveys simplicity“Please stay on the line to answer a short, one-question survey at the end of this call.”. That’s what I heard just before the agent picked up the phone to help me. Just a one-question survey? Sounds short enough. Sure, I’ll give them an extra minute of my time.

How YETI Stays Ahead with Feedback


How does feedback play a role at YETI? Feedback is very important and luckily we have GetFeedback! Feedback is our lightning rod to address issues and it’s also our north star to be able to prioritize our projects, processes, and improvements. We recently released a Post Purchase Survey on yeti.com and yeticustomshop.com that gives us feedback regarding to the whole website journey. Has feedback influenced any business decisions based on your findings?

3 Must-know Principles about Timing of Feedback Surveys


Feedback surveys are important resources that help businesses assess the quality and success of their Customer Experience (CX) program. Insight business CSAT customerisking cx emotional experience feedback feedbackly feedbacklycxm Survey

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Customer Feedback Management & Data Types 2


The second article in our miniseries based on the work of Anita Toth looks at customer feedback management and data types in particular medium and deep data collection techniques. The post Customer Feedback Management & Data Types 2 appeared first on CustomerCount.

Create a Team of CX Heroes on Your Frontline: Transform Your Company’s Culture!

Employees often fail to understand that Customer Experience is more than a number. Learn a comprehensive 7-point strategy to incorporate CX, especially VOC feedback, into your company’s DNA to drive real impact!

Feedbackly + Salesforce: Make Upsell and Close More Deals, Automatically


Features Insight News automated surveys automation customer exprience feedbackly lead generation salesforce triggers upsellIn the customer experience niche, Salesforce has proven to be one of the very valuable tools. It helps companies manage their relationships with customers.

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Techniques for Customer Feedback Analysis


Analyzing customer feedback is a complex and insightful process. Your company needs a specialized approach to get the most out of your customer feedback, allowing you to offer the best customer experience. Techniques for Customer Feedback Analysis. However, understanding the factors that make up a good experience and what your customers are looking for requires the careful evaluation of customer feedback. What is Customer Feedback?

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Guest Post: Ditching NPS for Real Feedback–Which is Better For Your Customer Experience?


He writes about what specifically makes feedback effective in helping you improve your customer service. Feedback, the one thing that businesses know that they need but dread to receive it at the same time. But at the end of the day, it’s the feedback that makes or breaks a company.

How to Take Action on CSAT Feedback


The work to take action on feedback actually begins long before you even launch your CSAT survey. As you’re designing the survey, in order to ensure that you can take action on the feedback you get from customers, you need to consider the following for each question you ask. Asking for feedback about something you can’t change–or in such a way that you’re not sure what you need to change–is pointless. . In order to take action, you’ve got to have actionable feedback.

Create & Deliver Impactful Customer Experience Surveys

Take your CX program to the next level. Delighted’s survey guide will give you the tools you need to become an expert in customer experience survey design, writing effective questions, connecting with your audience, and turning feedback data into action.

How to respond to negative feedback

Happy or Not

Businesses will receive feedback, whether they encourage it or not. When you receive feedback that is negative, it can put a huge damper on your business. The importance of customer feedback. The right way to respond to negative feedback. Customer feedback tips

Feedbackly – Medallia But Better!


Insight customer customer experience customer feedback Customer journey customer success customerisking cx feedbackly feedbacklycxm strategyJust some time ago I created a post “Qualtrics but better!” and some of the readers commented back, but what about Medallia? Well, that. Source.

How the Customer Feedback Management Process Works


Collecting customer feedback is one thing. Measuring and managing that customer feedback is quite another! Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link].

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7 Moments, 7 Customer Feedback Questions for Better CX

Experience Investigators

What are the Best Customer Feedback Questions to Ask? I talk and write a lot about customer feedback. When I talk with folks about customer feedback, one thing I often hear is “What questions should we be asking customers?”

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Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

Want to know what it takes to build a community from the ground up? Join us for our panel discussion with the MURAL Community Team. In just 4 months, they have established a thriving community, and they're with us to explain how they did it.

How to manage negative customer feedback


By John Heffernan, EVC Marketing and CustomerCount WRAP Partner What is customer feedback? At its simplest level, customer feedback is authenticated and continuous measurement and reporting of customer experience in order to manage. What is negative feedback? Some may say … Continue reading → The post How to manage negative customer feedback appeared first on CustomerCount.

Customer Feedback Management & Data Types 3


In the final part of our Customer Feedback and Data Types mini-series, we consider the different data types business can collect and how CustomerCount can help in both collection and the analysis. The post Customer Feedback Management & Data Types 3 appeared first on CustomerCount.

7 Effective Ways to Collect Customer Feedback through Social Media


That’s why collecting customer feedback is more important than ever. . Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. . Their feedback will inspire the moves your company makes as you grow and evolve. Why social media is a gold mine of customer feedback.

How to Give Feedback to Remote Agents


Every agent on your team can use feedback to improve, increase efficiency, and learn how to move into specialized customer service roles. But how can you give feedback to agents in the best way possible? Feedback is Great for Everyone.

Negative Reviews & Online Feedback Happens - But Where Do You Go From Here?

Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley

Responding to online negative feedback can be challenging. What should you say? What should you not say? Should you even respond? In today's, your customers will be not only your biggest advocates but also your biggest critics. However, negative feedback can offer actionable insights to build a stronger product and customer experience.