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3 Approaches to Drive Adoption of Instant Payment Technologies


Financial institutions want to successfully drive adoption of instant payment technologies. The post 3 Approaches to Drive Adoption of Instant Payment Technologies appeared first on Glia Blog | Digital Customer Service Explained. Here are 3 ways to do that with the right interaction platform.

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Contact Center Technology in Your RFP: You’re Asking the Wrong Question


So, what should you ask when you’re addressing contact center technology in your RFP? The concept of on-prem technology is slowly diminishing. The Future of Contact Center Technology. RFP Question: How do you plan to continue adding value through your technology strategy over the next 5-10 years? Technical Resiliency.


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Blueshift Earns New AWS Advertising and Marketing Technology Competency


I’m thrilled to announce that Blueshift has achieved the Amazon Web Services (AWS) Advertising and Marketing Technology Competency in the category of Digital Customer Experience! All while being built on AWS’s world-class infrastructure.

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7 New Technologies to Improve Customer Service in 2021


As 2021 gets underway, new technologies to improve customer service are emerging, that help businesses boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. . New Technologies to Improve Customer Service. Build Loyalty using the Blockchain.

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The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them.

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Customer Success Technology Buyer Guide


Customer Success Technology Buyer Guide Lynn Hunsaker Customer success technology is sure to grow in importance and array. Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Why We Expect a Lot from Customer Success Technology Why?

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CX maturity playbook: Technology and tools


Actionable insight to uplevel your use of technology and tools for optimizing the customer experience.

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8 Contact Center Trends to Watch in 2020

Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?

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How to Leverage Quality Management to Transform the Customer Experience

Download this eBook and uncover how winning organizations are tapping into the right technology to improve Customer Satisfaction, NPS, and other key metrics.

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How to Evaluate ASR Solution Brief

There is a fundamental difference between 1st generation, 2nd generation, and modern-day Automatic Speech Recognition (ASR) solutions that use 100% deep learning technology. Get the information you need to ensure your evaluation experience is efficient and yields the data you need to make your purchasing decision.

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Going to Market Smarter in the New Economy

Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.” The fight to find new customers and retain existing ones is the biggest business challenge for many companies.

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3 Mistakes Organizations Make While Developing ABM Programs

Wasteful technology and service spending. Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process. Inadequate contact inventory within universe.

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5 Essential Pieces of a Prospecting Solution

Forward thinking sales leaders are starting to prioritize technology initiatives. Is your team focused on building a reliable tech stack for 2020? As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster.

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Should Loyalty Metrics Be Reassessed Post-Pandemic?

To answer these questions, we analyzed VOC data from programs across a variety of verticals – including Financial Services, Healthcare, B2B Services, Technology, and more. Have the drivers of customer experience changed? Download this eBook to learn what we discovered and get the most out of your customer feedback!

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How Orvis Converted 58% of Returns into Exchanges with CX Insights

Download the case study to learn how Orvis leveraged digital-first technology to continue its legacy of incredible customer experience. Resolving these friction points led to a 20% reduction in call handle time and 50% of returns converted into exchanges.