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3 Approaches to Drive Adoption of Instant Payment Technologies

SaleMove

Financial institutions want to successfully drive adoption of instant payment technologies. The post 3 Approaches to Drive Adoption of Instant Payment Technologies appeared first on Glia Blog | Digital Customer Service Explained. Here are 3 ways to do that with the right interaction platform.

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How to Realize the Full Value of Technology Integrations

SaleMove

Understand the impact of technology integrations that extend the value of your core, foundational fintech platforms and improve customer experiences. The post How to Realize the Full Value of Technology Integrations appeared first on Glia Blog | Digital Customer Service Explained.

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Contact Center Technology in Your RFP: You’re Asking the Wrong Question

BlueOcean

So, what should you ask when you’re addressing contact center technology in your RFP? The concept of on-prem technology is slowly diminishing. The Future of Contact Center Technology. RFP Question: How do you plan to continue adding value through your technology strategy over the next 5-10 years? Technical Resiliency.

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7 New Technologies to Improve Customer Service in 2021

TechSee

As 2021 gets underway, new technologies to improve customer service are emerging, that help businesses boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. . New Technologies to Improve Customer Service. Build Loyalty using the Blockchain.

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The 2023 Verint Experience Index: Retail

Retail customers value price above everything, but the importance of other factors varies for different brands.

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A History of Customer Support Technology

Team Support

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. Ever wonder what customer service looked like 50 or 60 years ago?

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CX maturity playbook: Technology and tools

GetFeedback

Actionable insight to uplevel your use of technology and tools for optimizing the customer experience.

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The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them.

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8 Contact Center Trends to Watch in 2020

Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?

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How to Leverage Quality Management to Transform the Customer Experience

Download this eBook and uncover how winning organizations are tapping into the right technology to improve Customer Satisfaction, NPS, and other key metrics.

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How to Evaluate ASR Solution Brief

There is a fundamental difference between 1st generation, 2nd generation, and modern-day Automatic Speech Recognition (ASR) solutions that use 100% deep learning technology. Get the information you need to ensure your evaluation experience is efficient and yields the data you need to make your purchasing decision.

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Going to Market Smarter in the New Economy

Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.” The fight to find new customers and retain existing ones is the biggest business challenge for many companies.

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How Orvis Converted 58% of Returns into Exchanges with CX Insights

Download the case study to learn how Orvis leveraged digital-first technology to continue its legacy of incredible customer experience. Resolving these friction points led to a 20% reduction in call handle time and 50% of returns converted into exchanges.

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Should Loyalty Metrics be Reassessed Post-Pandemic? And What About NPS?

After analyzing VOC data from verticals including Financial Services, Healthcare, B2B Services and Technology, we found some interesting answers. Do loyalty metrics need to be reassessed? Have the drivers of customer experience changed? Download this eBook and discover how to adjust to get more from your customer feedback right now!

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The Power of Conversation Intelligence

Where Conversation Intelligence fits into your sales technology stack. In this eBook, we’ll cover: The history of Conversation Intelligence. Conversation Intelligence defined and how it impacts your business. Who in the Revenue organization benefits from Conversation Intelligence.