McorpCX

JUNE 13, 2022

Our session focused on sharing a framework for generating customer insights that lead to better ROI. We shared and discussed our customer insights framework, and we all learned some new things. Our audience was made up of active digital experience practitioners.

Customer Insights 59

Customer Insights ROI Insights Customers 59

Alida

NOVEMBER 6, 2019

At our very own Insights Day event in San Francisco, some of our most successful customers—VMware, Stitch Fix, and Red Bull—all took to the stage to discuss how they each effectively leverage customer insights to establish strong relationships with stakeholders , create personalized customer experiences, and fuel product innovation.

Customer Insights 173

Customer Insights Insights Customers Customer Experience 173

Alida

MARCH 3, 2022

And a lot of that data could be used by businesses to create better products and provide a better overall customer experience for their audience. In 2020, every person generated 1.7 megabytes per second.

Customer Insights 246

Customer Insights Insights Customers Customer Experience 246

Totango

JUNE 1, 2021

By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value. Understanding Customer Success Data.

Customer Insights 69

Customer Insights Insights Customers Customer Success 69

Lumoa

APRIL 1, 2020

When it comes to customer experience and your customer insight strategy , it’s no different. What are customer insights? By learning the ins and outs of your customers’ experiences, desires, and expectations of your product you can create a strategy to wow them. Why Build a Customer Insight Strategy?

Customer Insights 83

Customer Insights Insights Customers Customer Journey Mapping 83

Gainsight

FEBRUARY 13, 2023

Data Builds the Certainty to Innovate In challenging macroeconomic times, if you want to innovate at speed, you have to get certainty where you can, and where we can get certainty is through customer insights. In fact, in times like these, it’s imperative that we’re laser-focused on those customer insights.

Customer Insights 52

Customer Insights Insights Customers Customer Success 52

Thematic

SEPTEMBER 1, 2021

With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Read on to learn how to use our powerful analytics for deeper customer insights. For example, it’s useful to know the main reasons your customers are looking for support. What is chat analytics?

Customer Insights 114

Customer Insights Insights Customers Feedback 114

Playvox

JANUARY 12, 2022

The macrotrends of staffing pressures , flagging loyalty, and omnichannel service are driving the demand for new solutions that help alleviate blind spots and uncover customer insights to the benefit of service teams as well as product, IT, marketing, and sales. We call it Customer AI. How to Use AI in Customer Service.

Customer Insights 52

Customer Insights Insights Customers Contact Center 52

Beyond Philosophy

MAY 7, 2022

The post Discovering Hidden Customer Insights in New Places is Critical for Future Success! Click here to join the other 35,000 subscribers. How can we help? Click here to learn more about Beyond Philosophy’s Suite of Services. appeared first on CX Consulting.

Customer Insights 78

Customer Insights Insights Customers Voice of Customer 78

Lumoa

APRIL 13, 2020

With the modern technologies available today, such as speech-to-text and artificial intelligence (AI) it’s possible to automatically generate insights from calls, Interactive Voice Response (IVR) surveys, and post-call surveys. As a consequence, many companies receive large volumes of customer data via phone calls.

Customer Insights 83

Customer Insights Feedback Insights Customers 83

Forrester's Customer Insights

OCTOBER 20, 2020

Firms have gotten better at acting on customer insights. So, what will customer insights leaders do in 2021 to ensure that this improved understanding moves the needle on CX? Learn why in our customer insights predictions for 2021. Something new and different.

Customer Insights 70

Customer Insights Insights 2021 Customers 70

Alida

MARCH 30, 2017

Price Chopper Supermarkets, an American grocery chain with 136 stores, has one answer: customer insight. At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry.

Customer Insights 145

Customer Insights Insights Customers Webinar 145

Beyond Philosophy

MAY 12, 2022

Try my podcast, The Intuitive Customer instead. We explore the many reasons why customers do what they do—and what you should do about it. The post Discovering Hidden Customer Insights in New Places is Critical for Future Success! Subscribe today right here. appeared first on CX Consulting.

Customer Insights 78

Customer Insights Insights Customers Voice of Customer 78

Totango

JUNE 25, 2019

By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value. How to Gather Customer Insights that Matter.

Customer Insights 68

Customer Insights Insights Customers Touchpoint 68

CSM Magazine

APRIL 12, 2023

Hope to see you there! CSM on behalf of Reuters Events

Customer Insights 52

Customer Insights Webinar Insights Customers 52

Optimove

OCTOBER 13, 2018

What is Customer Insight Marketing? Customer insight refers to having a deep understanding of your customers, their behaviors, their preferences and even their needs. Customer Insight Marketing Analysis, Strategy and Tools. You need to have the right customer insight tools at your disposal.

Customer Insights 40

Customer Insights Insights Customers Marketing 40

InMoment XI

OCTOBER 26, 2022

In order to form a holistic view of your customer’s experience, you need to be able to analyze every data point you can. Your customer’s data comes in many different forms (you can learn more about customer data in this article from InMoment Customer Insights Expert Jessica Petrie).

Retail 529

Retail Customer Centricity Customer Experience Customer Insights 529

Talkdesk

JUNE 22, 2020

The survey was conducted in April 2020 and received almost 100 responses from customer experience leaders and practitioners. The post Talkdesk Customer Insights: How COVID-19 impacted businesses worldwide appeared first on Talkdesk.

Customer Insights 62

Customer Insights Insights Customers Travel 62

Centercode

JANUARY 8, 2021

The post How Customer Insights Are Shaping Tech for 2021 appeared first on Centercode. The companies and the products that have best supported big changes in the world are the ones that have embraced these processes. See their ROI for yourself in this report. See How Real Companies Increased Their Testing ROI By 646%.

Customer Insights 98

Customer Insights 2021 Insights Customers 98

ReviewTrackers

OCTOBER 19, 2018

The Rise of the Customer Insight and Action Platform. The ability to capture and act on consumer insights (CI) — often defined as an interpretation of trends in human behaviors — can equip companies with the information they need to foster customer loyalty, deliver better customer experiences, and drive improved business results.

Customer Insights 56

Customer Insights Insights Customers Multi-Channel 56

Pink Guava

AUGUST 29, 2018

CUSTOMER EXPERIENCE MANAGEMENT THROUGH CUSTOMER INSIGHTS Customer Experience Management through customer insights supports evidence based decision making to create value both for the customers and the business.

Customer Experience Management 40

Customer Experience Management Customer Insights Customer Experience Insights 40

ReviewTrackers

OCTOBER 19, 2018

The Rise of the Customer Insight and Action Platform. The ability to capture and act on consumer insights (CI) — often defined as an interpretation of trends in human behaviors — can equip companies with the information they need to foster customer loyalty, deliver better customer experiences, and drive improved business results.

Customer Insights 50

Customer Insights Insights Customers Multi-Channel 50

SAP Customer Experience

JUNE 6, 2022

This blog series discusses the concept of “Customer 360” and the benefits customers can get out of it. The main part highlights the Customer 360 views and capabilities within SAP Cloud for Customer (C4C). It lists common implementation challenges and gives some ideas on how to solve those. The series.

Customer Insights 62

Customer Insights Customers Insights Sales 62

Totango

JUNE 25, 2019

By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value. How to Gather Customer Insights that Matter.

Customer Insights 49

Customer Insights Insights Customers Touchpoint 49

Zonka Feedback

AUGUST 18, 2022

A renowned brand is never the result of just excellent products; it is the product of a two-way relationship between the brand and its customers. A successful brand knows what its customers prefer, what influences their decisions, and what would drive them away.

Customer Insights 98

Customer Insights Customers Insights Customer Experience 98

SurveySparrow

APRIL 21, 2022

The post Smiley Terminal: How to Use It to Gain Customer Insights Onsite appeared first on SurveySparrow. We have also talked about how you can successfully deploy it in your business to collect ‘at-the-moment’ feedback, based on our use cases for five sectors. We’re sure you can think of even more! Happy surveying.

Customer Insights 52

Customer Insights Insights Customers Customer Experience 52

Eptica

NOVEMBER 7, 2018

Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. Democratize customer intelligence Too many VoC programs are based in silos, with limited sharing of the results across the organization. Published on: November 07, 2018.

Customer Insights 66

Customer Insights Insights Customers Customer Satisfaction 66

Bold360

FEBRUARY 1, 2017

In one sense, customer insights is something like those paint by numbers books every kid once had, at least before childhood went digital. And that’s where the numbers that undergird customer insights are something like those children’s art projects. But what exactly is meant by customer insights?

Customer Insights 65

Customer Insights Customer Experience Insights Customers 65

West Monroe

JUNE 11, 2018

As customer behavior and expectations evolve, having a constant pulse on needs and emotions is critical to delivering a valuable experience and creating long-term customer relationships. We see five keys to ensuring that customer insights drive value for the organization. Key #2: Start small and demonstrate value quickly.

Customer Insights 40

Customer Insights Insights Customers Feedback 40

Think Customers

NOVEMBER 17, 2015

This week, as we recognize and celebrate the 2015 1to1Media Customer Champions, it's a reminder of the communal characteristics that are shared by customer advocates. They place customers at the center of their strategic efforts. They also listen to and act on customer feedback. 1to1Media.com/weblog.

Customer Insights 104

Customer Insights Insights Customers Customer Experience 104

Alida

APRIL 27, 2023

The world of customer insights has drastically shifted in recent years. With mobile devices becoming ubiquitous and mobile usage continuing to rise, it has become increasingly important for businesses to take a mobile-first approach to their customer insight and survey tools.

Insights 130

Insights Customer Experience Customers Customer Insights 130

Experience Matters

JULY 7, 2015

We just published a Temkin Group report, Unlocking Customer Insights From Contact Centers: From Agent Productivity to Enterprise Intelligence. However, companies are now beginning to realize that contact centers actually contain a wealth of deep, untapped information about customers. Download report for $195.

Contact Center 97

Contact Center Customer Insights Insights Customers 97

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. Customer Journey Mapping. Resource: Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning and Kerry Bodine. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience.

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Insights Customer Centricity 307

CX Journey

SEPTEMBER 24, 2015

Different businesses continue to use the term “Customer Insight” to mean different things. In our poll of over 100 customer insight leaders, only half considered data management or database marketing to be part of Customer Insight. The majority also had only research reporting into them, not analytics.

Customer Insights 71

Customer Insights Insights Customers Customer Experience 71

Wootric

JULY 6, 2019

In this age of the customer, more and more businesses are seeking a systematic approach to discover and improve areas where customers interact with a business, and this is often the catalyst for hiring a Customer Insights professional.

Customer Insights 49

Customer Insights Insights Customers Net Promoter Score 49