The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in.
Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do. NPS and C-SAT become the keys to the realm, but offer no true insights. So how do you reach a place where VoC actually provides clarity?
In this interactive session with Nicholas Zeisler, you'll delve into fundamental questions about VoC, and explore:
- The reasons behind why you're doing VoC in the first place 🗣
- How - based on that reasoning - you can do it better 🔑
- What this all means in terms of methods, timing, sources, and techniques for acquiring and analyzing customer insights 📊
Are you ready to take a deep dive into VoC? Are you excited to actually start making sense of customer analytics?
Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet! 🚀
📍 March 26th, 2024 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm BST
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