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Call Center Metrics: How To Track & Improve for Better Customer Service

InMoment XI

Your call center plays a huge role in your brand reputation. As a result, it’s important to deliver a positive call center experience that meets customer expectations. As a result, it’s important to deliver a positive call center experience that meets customer expectations.

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Call Center Cost Reduction: Moving to Zero Call Resolution

InMoment XI

By moving to a strategy of zero call resolution through channel deflection—meeting customer needs proactively and driving contact center cost reduction before they even think of reaching for the phone. Staffing Costs: Running a contact center is expensive. Eg, 250,000) What is the average cost per call? (Eg.

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Best Practices and Strategies to Master Call Center Management

InMoment XI

In the fast-paced world of customer service, call center management plays a pivotal role in ensuring efficient operations, customer satisfaction, and improving the customer experience. Understanding the ins and outs of call center management is crucial for both seasoned professionals and newcomers to the field.

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How to Improve Call Center Customer Service

TechSee

Call centers are the frontline of customer service for many businesses. Providing excellent service in call centers is crucial for maintaining customer satisfaction and loyalty. However, call centers face a variety of challenges that can prevent them from delivering the best possible service.

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How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Easily locate callers or agents when calls are dropped or lost. In this eBook, TASKE shows how you can: Resolve customer complaints faster.

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Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments

eglobalis

Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments The post Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments appeared first on Eglobalis.

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Beyond KPIs and Metrics: How to Measure Outsourced Call Center Performance

BlueOcean

In the outsourced call center world, we measure everything in terms of percentages: minutes and seconds, dollars and cents. Measuring deep into the trenches of the contact center is an absolute must. We’re constantly asking questions like, how fast are agents answering calls (Average Speed to Answer)?

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How Deepgram Works

Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there.

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How to Build ROI for Conversational AI

Speaker: Sofia Burton & Tiffany O'Malley from SmartAction

Contact center leaders have faced an onslaught of burdens exacerbated by the pandemic. Agent attrition has always been a huge problem, but now the difficulties of the worker shortage make securing live agents for call centers highly competitive.

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How To Migrate Your Contact Center To A Cloud-Based Solution in 10 Minutes

A cloud-based contact center is smart, flexible, and scalable. Plus, it means agents can work remotely. It’s simple and involves a few steps that take less than 10 minutes each. Our team can take care of you! Check out the eBook to learn more.

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Need to More Effectively Manage Your Call Center?

Wouldn't it be great if you could watch an instant replay of your call center dashboards? In this infographic, you will learn how to: Improve call center KPIs. TASKE shares how you can rewind your real-time dashboard and watch agent and team activities in the past. Enrich agent and supervisor training. And more!

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4 Crucial Things to Look for In A Call Center Software

Want to know what essential features you should look for in call center software? This whitepaper breaks down four crucial things to consider. Download it now and come away with smart insights on choosing the right software for your needs.

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Frontline Call Center Partners with VBurchett Consulting to Improve Patients' Experiences

Frontline Call Center and VBurchett Consulting are joining forces in modern patient care with a new patient engagement center that utilizes telemedicine.

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How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Envision what the call center of the future would look like with real-time AI solutions. Learn about advances in Conversational AI/Voicebots to reduce agent load. See how sales can use real-time transcription to identify upsell opportunities and increase revenue.

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Secure your spot now and embrace the future of call center efficiency and innovation! 🤔 It's time for a change!