Best Practices to Monitor Your Remote Call Center Agents


Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. COVID-19 has led us to believe that we need to rethink, amend, and strengthen our contact centers with robust technology to stay ahead of the pandemic.

AI in Call Centers: Top innovations for 2021


Call centers are busier than ever. These growing call volumes – coupled with the continuous need for cost optimizations – have driven the demand and adoption of artificial intelligence (AI) in call centers. AI Call Center Solutions that Drive Value.

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Call center cost reduction strategies


Contact centers are always looking for ways to reduce costs. This is particularly true during periods of uncertainty and economic downturn, when call center cost savings contribute to business continuity. The Best Call Center Cost Reduction Strategies.

Call Center Automation Depends on Collaborative AI


The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Post-call analysis also benefits from AI.

Frontline Call Center Partners with VBurchett Consulting to Improve Patients' Experiences

Frontline Call Center and VBurchett Consulting are joining forces in modern patient care with a new patient engagement center that utilizes telemedicine.

What Is A Telecommunications Call Center

Magellan Solutions

Key differences and advantages of a contact center vs call center. Simply put, call centers let customers call. On the other hand, a contact center keeps you in contact through any customer service channel.

Defining The #1 Call Center Services Provider

Magellan Solutions

What are the outbound call center services ? An outbound call center service focuses on making calls and connecting to potential customers. Cold calling. Defining Magellan Solutions as the top outbound call center.

Successful Call Center Agents Share This Personality Type


The contact center agent’s job is getting harder. Call volumes in many contact centers are down along with the cost to serve. However, that means successful call center agents must now deal with a far greater proportion of complex issues.

Best Call Center Outsourcing Companies in USA

Magellan Solutions

What Are The Best Call Center Outsourcing Companies in USA For Your Business? There are a lot of companies outside the country that offer call center services. However, it is hard to look for call center outsourcing companies in USA.

How to improve you call center customer experience strategy for 2019?


Providing better customer experiences (CX) is a hot button issue that has become increasingly critical to forward-thinking call centers over the last few years. Call center leaders realize that the time has come to deliver real measurable value to the enterprise. 2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Why Hire an Order Taking Call Center?

Magellan Solutions

What is even an order taking call center? A missed call is a missed opportunity. An order taking call center takes care of all incoming orders from customers. Such as phone calls or live chats. Need to Hire an Order Taking Call Center?

Manila’s Call Center Best Practices

Magellan Solutions

Outsource your call center service with the most trusted providers. Below are the top channel of communication for call center outsourcing: Phone conversation. Usual cost of call center operations in the Philippines. How much does a Philippines call center cost? Filipino call center agents get paid between $6 to $8 per hour. . Call volume. The most effective call center strategies only at Magellan Solutions.

Why is the Philippines Great for Inbound Call Center and Outbound Call Center?

Magellan Solutions

Choosing an outsourcing partner for inbound call center and outbound call center services can make or break your organization. Aside from the 24/7 inbound call center and outbound call center services, India’s BPO industry specializes in IT and software development.

Is Your Call Center Pricing Worth Every Dollars To You

Magellan Solutions

Call Center Service Pricing should mean more than money to your business. . We will discuss in this article how to assess if your every dollar is worth it with your chosen call center partner. . A Brief Look at Call Centers. Inbound Call Centers.

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!

Complete Beginner’s Guide to Outbound Call Centers

NICE inContact

An outbound call center is a customer service or sales operation that makes outgoing calls to customers or prospects. Outbound call centers require unique technology, KPIs, and compliance requirements.

10 Call Center Mistakes to Avoid when Striving for Effortless Experience


To help companies improve their Customer Effort Score (CES), we’ve compiled a list of 10 call center mistakes that often result in high customer effort. When customers are waiting for their call to be answered, they’re annoyed about their issue, and their stress level just keeps increasing. Automated callback options and call queuing solutions that keep customers up to date on their queue position have gone a long way toward decreasing customer stress levels while on hold.

Best Call Center Outsourcing Philippines

Magellan Solutions

What are call centre services Philippines. It is mainly because of the skilled workforce and lower call center pricing. Below are the top channel of communication for call center outsourcing: Phone conversation. The call center Philippines outsourcing scene.

Halloween Horrors: Monsters that Cause Call Center Attrition


As you get into the spirit of the occasion, spare a thought for the humble contact center agent, huddled over his keyboard, staring into the abyss of another long shift of customer service hell. Let’s meet these malevolent monsters and get to grips with the thorny issue of call center attrition. Cobbled together from countless pieces of archaic software, the Frankenstein contact center system is the bane of the agent’s life. How to slay the contact center monsters.

How Real-Time AI will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Real-time speech transcription, analysis, and enablement is now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call.

Call Center Business Philippines: Top Services

Magellan Solutions

Call Center Business Philippines: Best Services. The call center business in the Philippines is perfect for any business. Though some agents were affected, the call center industry is going strong. The Philippines Call Center: Service Offered.

Where Is The Best Call Center Philippines Agents?

Magellan Solutions

Where are the best filipino call center agents found? The Philippines is already dubbed as the Call Center Capital of the World. For outbound services, our trained agents help you make many calls in a day. We are the best omnichannel contact center.

Call Center Services Philippines: A Post-Pandemic Advantage

Magellan Solutions

Call Center Services Philippines Is Advantageous For The Post-pandemic Global Chain. Due to its position as the World’s Call Center Capital and is a great choice for customer service. Philippines Call Center Costs. Call volume. Global In-house Center.

Improve Customer Retention By 61% With Call Center Services

Magellan Solutions

Why SMEs Should Outsource Call Center Services . Longer on-hold time, unanswered queries, or lack of manpower to answer customer calls. Call center services. An effective call center service provider can ensure smooth customer service.

4 Crucial Things to Look for In A Call Center Software

Want to know what essential features you should look for in call center software? This whitepaper breaks down four crucial things to consider. Download it now and come away with smart insights on choosing the right software for your needs.

Healthcare Call Center: The Future of Healthcare Consultation

Magellan Solutions

This article will answer why call centers are the future of healthcare consultation. Healthcare Call Center Services. Below are some of the in-demand services under a call center that can help you with your needs: 1. Healthcare Call Center By The Numbers.

Call Center Outsourcing Philippines: Is It Beneficial For SMEs?

Magellan Solutions

Can SMEs Benefit From Call Center Outsourcing Philippines? When it comes to call center outsourcing Philippines, the fortune 500 are the usual clients for BPOs. With this in mind, the majority of the call center firms focus their market to these businesses.

What Makes An Effective Legal Intake Call Center

Magellan Solutions

Specifically, it is a 24-hour service that specializes in receiving, answering, and handling calls directed to your law firm. . It’s critical that you choose to outsource legal intake rather than waste money due to unanswered, unreturned, or improperly answered calls. .

The Best Provider For Billing Call Center Outsourcing Services

Magellan Solutions

Becoming the best medical call center in Manila. Must-haves of our medical call center agents: Deep knowledge of products or services. Thus our medical call center agents are equipped to be the first line of defense when people need help. .

How Deepgram Works

As more businesses embrace online channel communications, the opportunity to unlock audio data increases. Regardless of whether you are evaluating ASR solutions to get more value out of your call center data, or are just looking to save money on speech transcription, Deepgram is the platform to get you there.

Strategies To Outsource Ecommerce Call Center

Magellan Solutions

Call center ecommerce services at Magellan Solutions. eCommerce Call Center Services We Provide: Loyalty programs. Top-performing platforms for call center e commerce services. Find out more about our multi-channel capabilities and call center services.

The Ultimate List Of Call Center Services In The Philippines

Magellan Solutions

Call center services in the Philippines cater to different business needs. Fundamentally, call center services are divided into two categories: the inbound and the outbound. Inbound call center services. Inbound call center services deal with calls that come directly from customers who seek assistance over a product or service issue, product refund, inquiry, and other related concerns. Multilingual call center services.

How to reduce call center volume with Computer Vision AI


Customers prefer NOT to deal with your customer service team, with 67% wanting to access support without calling. They want to help themselves when it’s most convenient to them and if that’s at 2 am when the contact center has gone dark, so be it. What is Call Deflection?

Philippine Call Center Amidst the Pandemic

Magellan Solutions

Amidst the pandemic, call center companies in the Philippines are still thriving. The pandemic has revealed the strength of call center companies. Some call centers need their agents to physically appear at work. Call Center Outsourcing Philippines Now.

IVA is the New IVR Masterclass

Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction

Join Brian Morin, CMO, and Phillip Fisher, CX Consultant as they discuss how IVA (intelligent virtual assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR with “How can I help you today,” instead of “Press 1” and helping customers self-serve common requests.