Call center cost reduction strategies


Contact centers are always looking for ways to reduce costs. This is particularly true during periods of uncertainty and economic downturn, when call center cost savings contribute to business continuity. The Best Call Center Cost Reduction Strategies.

Best Practices to Monitor Your Remote Call Center Agents


Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. COVID-19 has led us to believe that we need to rethink, amend, and strengthen our contact centers with robust technology to stay ahead of the pandemic.


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AI in Call Centers: Top innovations for 2021


Call centers are busier than ever. These growing call volumes – coupled with the continuous need for cost optimizations – have driven the demand and adoption of artificial intelligence (AI) in call centers. AI Call Center Solutions that Drive Value.

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Call Center Automation Depends on Collaborative AI


The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Post-call analysis also benefits from AI.

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!

Become A Global Business Through Multilingual Call Center Services

Magellan Solutions

Cater to customers in various languages with multilingual call center services. Globalization and the need to accommodate customers no matter where they are pushed the exponential need for multilingual call center services. However, it is not an easy task to manage multilingual call center services , even bilingual call center services. What is Multilingual Call Center Services.

How Philippines Call Center Outsourcing Can Triple Your Business Value

Magellan Solutions

Did you know that Philippines Call Center Outsourcing can increase your company’s value by threefold? Businesses are told time and time again that they will call center outsourcing Philippines is highly advantageous. Inbound Calling Services.

Call Center Agent Utilization – Why Visual Tools Ensure Optimum Efficiency


Every customer service professional knows that running a successful call center is a constant balancing act. Overworking employees can actually drive up call center costs by causing burnout and leading to high agent turnover. Call Center Agent Utilization vs. Occupancy.

Successful Call Center Agents Share This Personality Type


The contact center agent’s job is getting harder. Call volumes in many contact centers are down along with the cost to serve. However, that means successful call center agents must now deal with a far greater proportion of complex issues.

How to improve you call center customer experience strategy for 2019?


Providing better customer experiences (CX) is a hot button issue that has become increasingly critical to forward-thinking call centers over the last few years. Call center leaders realize that the time has come to deliver real measurable value to the enterprise. 2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination.

How Real-Time AI Will Transform the Call Center

Speaker: Scott Stephenson, Co-Founder, CEO Deepgram

Real-time speech transcription, analysis, and enablement are now a reality. Post-call analysis and selective call auditing has brought you more information and insights on your customers, but what can you do with real-time transcriptions for all your calls? Learn how enterprises can unlock new opportunities with transcription, analysis, and enablement that’s available in milliseconds for every single call.

Order Processing Call Center Improves 5 Steps Sales Workflow

Magellan Solutions

Order Processing Call Center helps improve these 5 key steps in order processing workflow. Order processing call center is now becoming an effective strategy to maximize accuracy, cost efficiency, and productivity. . How can an OMS call center help?

This is How Work Environment Helps Call Center Outsourcing Philippines Be The Best In Any Industry

Magellan Solutions

Why is Call Center Outsourcing Philippines the top destination for offshore services? The Philippines is really the top call center hub in the world. Importance of Proper Call Center Work Environment. Contact Center Services Philippines Work Environment.

Health Matter: COVID-19’s Impact on Call Centers

Magellan Solutions

Covid-19 Impact on Call Centers Lead to the Re-evaluation of Digitalization and Emphasis on Mental Health. At least for every call center company in Philippines. Virtual teams blurred the lines between the professional and the personal lives of call center employees. .

What Is A Telecommunications Call Center

Magellan Solutions

Key differences and advantages of a contact center vs call center. Simply put, call centers let customers call. On the other hand, a contact center keeps you in contact through any customer service channel.

4 Crucial Things to Look for In A Call Center Software

Want to know what essential features you should look for in call center software? This whitepaper breaks down four crucial things to consider. Download it now and come away with smart insights on choosing the right software for your needs.

Difference Between A Call Center And Help Desk BPO Service


Explore the differences between call centers and help desks in this guide Looking to improve your customer service operations with BPO solutions?

Complete Beginner’s Guide to Outbound Call Centers

NICE inContact

An outbound call center is a customer service or sales operation that makes outgoing calls to customers or prospects. Outbound call centers require unique technology, KPIs, and compliance requirements.

10 Call Center Mistakes to Avoid when Striving for Effortless Experience


To help companies improve their Customer Effort Score (CES), we’ve compiled a list of 10 call center mistakes that often result in high customer effort. When customers are waiting for their call to be answered, they’re annoyed about their issue, and their stress level just keeps increasing. Automated callback options and call queuing solutions that keep customers up to date on their queue position have gone a long way toward decreasing customer stress levels while on hold.

Handling BPO Agents By Managing Call Center Philippines Shrinkage

Magellan Solutions

Handling The Largest Call Center In The Philippines By Shrinkage Management. One of the most important parts of call center-specific workforce management is monitoring and reducing shrinkage. . But what is a call center ph Shrinkage?

Frontline Call Center Partners with VBurchett Consulting to Improve Patients' Experiences

Frontline Call Center and VBurchett Consulting are joining forces in modern patient care with a new patient engagement center that utilizes telemedicine.

2021 Philippines Call Center Costs (Risks & Benefits)

Magellan Solutions

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost. Over the past few months, the call center for outsourcing industry has had to brace for large volumes of callers.

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Top 17 Healthcare Call Center Companies in 2021

Magellan Solutions

Why Outsource To Healthcare Call Center Companies In 2021. The healthcare contact center market is broadly segmented. Enter healthcare call center outsourcing companies. Top 17 medical information call center vendors. Healthcare Call Center Support. •

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Why is the Philippines Great for Inbound Call Center and Outbound Call Center?

Magellan Solutions

Choosing an outsourcing partner for inbound call center and outbound call center services can make or break your organization. Aside from the 24/7 inbound call center and outbound call center services, India’s BPO industry specializes in IT and software development.

Why Hire an Order Taking Call Center?

Magellan Solutions

What is even an order taking call center? A missed call is a missed opportunity. An order taking call center takes care of all incoming orders from customers. Such as phone calls or live chats. Need to Hire an Order Taking Call Center?

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Defining The #1 Call Center Services Provider

Magellan Solutions

What are the outbound call center services ? An outbound call center service focuses on making calls and connecting to potential customers. Cold calling. Defining Magellan Solutions as the top outbound call center.

12 Service Pillars That Great Call Center Providers Focus On

Magellan Solutions

The best call center providers focus on quality customer services over vanity numbers. Enough with the call center power rankings. Quality over quantity, that’s the principle call centers should start to uphold. Best Outsourced Call Center in the Philippines.

Best Call Center Outsourcing Companies in USA

Magellan Solutions

What Are The Best Call Center Outsourcing Companies in USA For Your Business? There are a lot of companies outside the country that offer call center services. However, it is hard to look for call center outsourcing companies in USA.

A Full List Of Philippines Call Center Services (And What To Expect)

Magellan Solutions

What are the different Philippines call center services and how much can you expect them to be? There are different services provided by call center. What do you get when you outsource inbound call center services ? Inbound Calling. per call.

How Deepgram Works

As more businesses embrace online channel communications, the opportunity to unlock audio data increases. Regardless of whether you are evaluating ASR solutions to get more value out of your call center data, or are just looking to save money on speech transcription, Deepgram is the platform to get you there.

3 Reasons US Firms Prefer Inbound Call Center Philippines

Magellan Solutions

Why US Companies Prefer Inbound Call Center Philippines. There is no magic reason why US companies prefer inbound call center Philippines. Which has been proven useful when it comes to call center services inbound. . Filipino Inbound Call Center Agent Salary.

What is a great call center answer?

ViiBE Blog

What is a great call center answer? Call Center , Customer experience. Inbound call centers are one subset of call centers. When calling a call center, what kinds of call center answers can you expect?

Halloween Horrors: Monsters that Cause Call Center Attrition


As you get into the spirit of the occasion, spare a thought for the humble contact center agent, huddled over his keyboard, staring into the abyss of another long shift of customer service hell. Let’s meet these malevolent monsters and get to grips with the thorny issue of call center attrition. Cobbled together from countless pieces of archaic software, the Frankenstein contact center system is the bane of the agent’s life. How to slay the contact center monsters.

A Comparison Of A BPO Call Center And Shared Call Center

Magellan Solutions

BPO call center vs. shared services call center. What we do as a billing call center outsourcing agency. The Philippines have a skilled workforce and lower call center pricing.

AI and Automation: Don't Get Caught in the Wake of Progress

Speaker: Brian Morin & Helena Chen from SmartAction

Are we nearing the end of the live agent era? In the macro view, the benefits of AI-powered automation are undeniable – but in the micro view, real humans get caught in the wake of progress. Join us for this candid webinar as we discuss the impact of machine automation through the lens of history and what’s both different and similar this time around as it relates to the contact center.