How to Measure Customer Retention
JUNE 24, 2020
It’s easy to measure customer satisfaction at different levels. According to Zendesk , the customer retention rate measures the number of customers a company continues to do business with over a given period of time. The post How to Measure Customer Retention appeared first on Shep Hyken. Customer Service Training acquiring loyal customers customer loyalty measure customer retentionGet ready to do a little math. While not my typical lesson, this is very important.