Optimizing Employee Insights from Structured and Unstructured Data

InMoment XI

Power from the People.

2022 323

How Insight Communities Improve Customer Experience


Customer communities help companies build relationships with customers, listen to their needs, and gather valuable customer insights. When multiple customers feel that they are a part of something bigger, your organization becomes a force to be reckoned with. Customer Experience


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How to Use Customer Insight to Drive Business Growth


Companies need the ‘authentic human insight’ of their customers to make better business decisions.”. When you merge those insights with proven growth strategies, you have a winning formula for a thriving business. How customer insight can help: Most customer experience initiatives fail due to a lack of understanding around the customer journey. Customer insights help keep your journey maps accurate so you can deliver great experiences every step of the way.

2018 329

Loyalty Marketing Programs: How CX Insights Can Inform Incentives

InMoment XI

Here are three specific ways that the insights you gain from your CX program can—and should—help inform the incentives you choose for your loyalty marketing program: Insight #1: Customers Are Less Likely to Share Without the Right Incentives. Insight #2: Customers Want VIP Treatment.

Should Loyalty Metrics be Reassessed Post-Pandemic? And What About NPS?

How has the pandemic changed customer expectations and CX strategies? From several verticals and a wealth of VOC data, we share key insights and examine if NPS has the same predictive power. See how you should adjust your metrics!

Intro to Insight Communities


Elevate your existing Voice of the Customer strategy with a customer insight community comprised of thousands of highly engaged customers and prospects.

How to Scale Your Customer Insights like Twitter and PokerStars


Now that you’ve been gathering valuable customer insights with your insight community and your CX strategy is yielding impactful results, you might be wondering how to take this program to the next level.

2021 206

Expert Tips to Effectively Generate and Utilize Actionable Customer Insights


In 2020, every person generated 1.7 megabytes per second. And a lot of that data could be used by businesses to create better products and provide a better overall customer experience for their audience

2022 207

A Path To Growth: Key Insights And 2022 Trends For B2B CMOs

Forrester Digital Transformation

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy.

2022 52

A Day in the Life of an Insight Community Manager


Running an insight community is as much about attitude as it is aptitude. Best Practices Customer Experience Customer Centricity Insight Communities Voice of CustomerTo succeed, a community manager needs to have a progressive mindset above all else and be constantly looking for ways to innovate and evolve the community program.

Times are Changing: How The Grommet uses Turnkey CX & Analytics Solutions to Stay on Top

Speaker: Chatdesk, Delighted, and The Grommet

More than ever, the insights you gather from customer feedback are vital to running your business. Just ask The Grommet, an online marketplace for makers and small businesses that uses Delighted + Chatdesk to easily capture, analyze, and act on customer feedback. What you'll learn: How to use Delighted to collect customer feedback and monitor the customer experience; How to save time on reporting by using the free Chatdesk dashboard to analyze Delighted surveys alongside email, social, and more; How to drive impact by identifying actions for cross-functional teams, such as Marketing and Fulfillment, and closing the loop with your customer's. Authors: Elise Luc, Ellie Peterson, and Jorge M. Pimentel

Alida Summer ‘21 Release Provides Richer Insights to Elevate CX


Summer is here, and the Alida team has been hard at work to deliver our third quarterly product release of the year—and it’s a big one! Customer Experience

2021 208

Quick Player Insights: PA Lottery Insiders


In July 2017, the Pennsylvania Lottery launched the Pennsylvania Lottery Insiders online research community powered by Alida (formerly Vision Critical).

Uncover and Action Comprehensive Insights with Flexibility


As customer expectations skyrocket and buying behaviors turn on a dime, companies are tasked with keeping up—something nearly impossible to do without some level of insight into what customers want and are expecting.

Streaming Providers Use Voice of Customer (VoC) Insights to Improve CX


There’s no doubt about it: The pandemic turned media streaming from a rising star to a consumer staple. Customer Experience Media & Entertainment

2021 207

Buyer’s Checklist: How to Evaluate a B2B Contact Data Provider

Many organizations fail to properly evaluate vendors during the selection process. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. After reading, you’ll gain insight into the following components:

Insights from Insights


Last week we joined insights, research and marketing professionals from around the world at the Marketing Week Insights Show in London. From Confirmit’s perspective, we’re there to talk Customer Experience , insights, Voice of the Employee and anything to do with bringing together data to help businesses make better decisions. For obvious reasons, I was very pleased to see that there seems to be a shift from a metrics-driven focus to an insight-driven approach.

CEMantica – turning sticky notes into actionable insights


A tool that would allow you to instantly share that data, also known as customer insight, with the relevant stakeholders. This now qualified data insight can be handled by the right people and acted on to resolve the issue. Actionable insight!

5 Insights on the Future of Customer Service (Free Report)

Stella Connect

We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report.

Navigating the Journey from Information to Insights

Chadwick Martin Bailey

Be business-decision focused: Insights professionals know as well as anyone that a lack of focus throughout an engagement can have devastating consequences. I hope you find the above helpful in making your journey from information to insights.

AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. With today’s changing customer expectations, dynamic market realities and aggressive competitors, organizations must understand where they are successful and where they fall short. Download this eBook to learn how you can improve your customer experience with the help of Artificial Intelligence.

How to Gather Customer Insights with CS Software


By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value. Customer Insights

Closing the insight-driven competency gap


With a customer-centric strategy comes the mandate to be insight-driven. And there is a profound delta between companies that identify as insight-driven and those that are. In other words, like customer centricity, everybody has committed to becoming insight-driven (or few would admit they were not) but far fewer companies display what Forrester describes as the five competencies of an insight-driven business.

Expert Insights: The CX of Everyday Things

InMoment XI

Little Things Make a Big Impact on CX It’s the little things that make the biggest difference in customer experience. Dave Fish, CEO of CuriosityCX, outlined a series of 3 “little” things that make a big impact on CX: 1. Words Matter The words you curate to connect with your customer can be the make. View Article. General

What is an insight in marketing?


An insight in marketing refers to deriving meaningful information from marketing data. The important part of any marketing insight is that it helps inform what a marketer should do next, given what’s currently going on with their marketing efforts. Consumer Insights

How to Build ROI for Conversational AI

Speaker: Sofia Burton & Tiffany O'Malley from SmartAction

In this webinar, our leading experts will walk you through step-by-step to build an ROI for conversational AI.

More Than Just Data: Why Actionable Insights Matter


It should provide opportunities for strategic insight and support data-driven decisions. And you can provide genuine customer insights to the people who influence customer perceptions the most: your frontline team. Your leaders and frontline team need insight on meaningful things that they can do to meet rising customer expectations. . The post More Than Just Data: Why Actionable Insights Matter appeared first on CloudCherry. Photo by Adam Le Sommer.

Build Your Customer-First Foundation, Align Your Team, and Unite the C-Suite with Data-Backed Insights

Customer Bliss

Camille shared with our audience her insights and advice for experience leaders in the healthcare and insurance industries. She shares that she and her team started by pulling together all of their insights and analytics so they could have a solid place to build upon. And they help us understand our insights. Because our insights are just words on a page, but we bring them to life when talking to experts in that space.

2020 159

Top 10 Insights from Customer Success Executives in 2022


Let’s take a look at her top 10 insights. Top 10 Insights from Customer Success Executives. This engine should enable all teams to quickly cycle through their programs and make changes based on insights to drive the optimal customer experience. .

2022 75

How VMware, Stitch Fix, and Red Bull Effectively Leverage Customer Insights


At our very own Insights Day event in San Francisco, some of our most successful customers—VMware, Stitch Fix, and Red Bull—all took to the stage to discuss how they each effectively leverage customer insights to establish strong relationships with stakeholders , create personalized customer experiences, and fuel product innovation. Customer Insights

2019 149

The Ultimate Guide to CX Surveys

Customer feedback is essential if you want your business to thrive – it will give you the direction to improve. Discover best practices, how to formulate a great survey, and the best customer experience survey questions to ask, all with examples!

5 Insights About Sourcing and Developing Strategic Partnerships


Plus, his funny, outspoken style makes the introspective insight he provides all the more engaging. Peter’s insight is highly valuable for any industry, but especially in the contact center industry. For more insight, read our recent article on questions to ask in the contact center procurement process , or skip right to our list of contact center RFP questions. The post 5 Insights About Sourcing and Developing Strategic Partnerships appeared first on.

2018 163

Using Insights to Stay Ahead in an Oversaturated Market


New competitors popping up, alongside industry titans expanding into new markets, make the competition for share of wallet more crowded than ever. But with customers at their spending limit, companies looking to grow without overburdening customers are faced with a tough question—how do I stand out?

2021 130

Insights on the Value of Conversational Automation


Email Address By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. Gain Expert Insights on Conversational Automation. The post Insights on the Value of Conversational Automation appeared first on Uniphore.

Key Insights to Guide your CS Strategy in 2022


Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022. The post Key Insights to Guide your CS Strategy in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

2022 81

Changes in Consumer Habits: Looking Back Over the Last 12 Months of Retail

This large-scale North American survey explores changes in expectations over the last year. You’ll learn what consumers expect, how habits are solidifying, and where to focus to drive the greatest impact.