Intro to Insight Communities

Alida

Elevate your existing Voice of the Customer strategy with a customer insight community comprised of thousands of highly engaged customers and prospects.

2021 130

How to Use Customer Insight to Drive Business Growth

Alida

Companies need the ‘authentic human insight’ of their customers to make better business decisions.”. When you merge those insights with proven growth strategies, you have a winning formula for a thriving business. How customer insight can help: Most customer experience initiatives fail due to a lack of understanding around the customer journey. Customer insights help keep your journey maps accurate so you can deliver great experiences every step of the way.

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A Day in the Life of an Insight Community Manager

Alida

Running an insight community is as much about attitude as it is aptitude. Best Practices Customer Experience Customer Centricity Insight Communities Voice of CustomerTo succeed, a community manager needs to have a progressive mindset above all else and be constantly looking for ways to innovate and evolve the community program.

Expert Insights: The CX of Everyday Things

MaritzCX

Little Things Make a Big Impact on CX It’s the little things that make the biggest difference in customer experience. Dave Fish, CEO of CuriosityCX, outlined a series of 3 “little” things that make a big impact on CX: 1. Words Matter The words you curate to connect with your customer can be the make. View Article. General

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

CEMantica – turning sticky notes into actionable insights

ijgolding

A tool that would allow you to instantly share that data, also known as customer insight, with the relevant stakeholders. A tool that integrates with your CRM in order to follow through on every single insight and align them to business metrics while validating the conclusions with real customer feedback – how is that for innovation? This now qualified data insight can be handled by the right people and acted on to resolve the issue. Actionable insight!

More Than Just Data: Why Actionable Insights Matter

CloudCherry

It should provide opportunities for strategic insight and support data-driven decisions. And you can provide genuine customer insights to the people who influence customer perceptions the most: your frontline team. Your leaders and frontline team need insight on meaningful things that they can do to meet rising customer expectations. . The post More Than Just Data: Why Actionable Insights Matter appeared first on CloudCherry. Photo by Adam Le Sommer.

Closing the insight-driven competency gap

Alida

With a customer-centric strategy comes the mandate to be insight-driven. And there is a profound delta between companies that identify as insight-driven and those that are. In other words, like customer centricity, everybody has committed to becoming insight-driven (or few would admit they were not) but far fewer companies display what Forrester describes as the five competencies of an insight-driven business.

Build Your Customer-First Foundation, Align Your Team, and Unite the C-Suite with Data-Backed Insights

Customer Bliss

Camille shared with our audience her insights and advice for experience leaders in the healthcare and insurance industries. She shares that she and her team started by pulling together all of their insights and analytics so they could have a solid place to build upon. And they help us understand our insights. Because our insights are just words on a page, but we bring them to life when talking to experts in that space.

2020 117

Insights from Insights

Confirmit

Last week we joined insights, research and marketing professionals from around the world at the Marketing Week Insights Show in London. From Confirmit’s perspective, we’re there to talk Customer Experience , insights, Voice of the Employee and anything to do with bringing together data to help businesses make better decisions. For obvious reasons, I was very pleased to see that there seems to be a shift from a metrics-driven focus to an insight-driven approach.

What We Learned From Our Own Data-Driven ABM Strategy

ZoomInfo has created the following eBook to help other B2B organizations gain insights on how to launch their own data-driven ABM strategy. In this eBook, we will reveal the good and the bad from our own campaign and highlight some key takeaways on how to improve your ABM strategies moving forward.

5 Insights About Sourcing and Developing Strategic Partnerships

BlueOcean

Plus, his funny, outspoken style makes the introspective insight he provides all the more engaging. Peter’s insight is highly valuable for any industry, but especially in the contact center industry. For more insight, read our recent article on questions to ask in the contact center procurement process , or skip right to our list of contact center RFP questions. The post 5 Insights About Sourcing and Developing Strategic Partnerships appeared first on.

2018 163

What’s Missing from your Data Insights?

Experience Investigators by 360Connext

It’s vital to use real-life situations and analysis to determine what ACTIONS to take on those data insights if you want to work through your toughest customer experience issues. More Posts - Website Follow Me: The post What’s Missing from your Data Insights? People who know me well would agree I’m mostly right-brained. Though I do like to dig into statistical analysis or metrics , I enjoy right-brained, creative and emotional activities much more.

2014 198

More Than Just Data: Why Actionable Insights Matter

CloudCherry

It should provide opportunities for strategic insight and support data-driven decisions. And you can provide genuine customer insights to the people who influence customer perceptions the most: your frontline team. Your leaders and frontline team need insight on meaningful things that they can do to meet rising customer expectations. . The post More Than Just Data: Why Actionable Insights Matter appeared first on CloudCherry. Photo by Adam Le Sommer.

5 Critical CX Insights You’re not Gathering Today

CloudCherry

Insights shine a light on hidden opportunities. CX insights can help you connect experience to your business goals, beat the competition and deliver a consistently delightful experience to your customers. Gaining insight is essential to your success. Here are five insights that your CX platform is probably not equipped to gather (but should be). Journey-based insights. Think about the business insights you’re getting from your CEM today. Path Insights.

Buyer’s Checklist: How to Evaluate a B2B Contact Data Provider

Many organizations fail to properly evaluate vendors during the selection process. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. After reading, you’ll gain insight into the following components:

Gaining an Insight Edge with Alchemer Panels and SPSS

SurveyGizmo

Consequently, insights into buying trends and buyer intention is highly prized. The post Gaining an Insight Edge with Alchemer Panels and SPSS appeared first on Alchemer. How 210 Analytics keeps the Food Industry in front of shopping trends . The U.S. food retail industry is a $6.22

Advocacy Insights Inside Salesforce Deepen Customer Relationships

Influitive

To make them even more successful, it’s important to give them additional account and contact insights […]. The post Advocacy Insights Inside Salesforce Deepen Customer Relationships appeared first on Influitive. Salesforce is the home of those who live and breathe revenue.

Key Insights from Next Generation Customer Experience: Day One

Experience Investigators by 360Connext

More Posts - Website Follow Me: The post Key Insights from Next Generation Customer Experience: Day One appeared first on Customer Experience Consulting. I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. There were sessions on co-creating with customers, social media, and customer journey mapping.

2015 194

How to deliver insight that inspires action

Alida

Insight-driven businesses are set to steal $1.2 With that much money at stake, more and more companies are investing in gathering insight and infusing it in all aspects of their business. But to get the maximum ROI from insight, it needs to inspire action and drive customer-led decision-making across the organization. Strong customer relationships are at the core of an insight-driven business. Share insight. Create a hub for your insights.

2017 109

How ZoomInfo Solves Recruiting Pain Points

For recruiters to build their pipeline and search for the next candidate, they need to ensure they have access to the most accurate data on the market. More specifically, having access to updated information lets you engage faster with ideal candidates searching the job market. To begin getting these candidates in the right positions, it includes utilizing updated contact data and enhancing your outreach strategy for improved effectiveness.

Making Insight Actionable: Closing the Loop and Driving Action

MaritzCX

Bryan Rhodes and Brian O’Connor, two MaritzCX professionals, give their insights and a step-by-step process on how to incorporate a. Customer experience is driven by a company’s ability to recognize opportunities and act on them at the proper time. The tools that provide the best outcomes are achieved by combining specific programs with appropriate actions. View Article. General

How Customer Insights Are Shaping Tech for 2021

Centercode

The post How Customer Insights Are Shaping Tech for 2021 appeared first on Centercode. We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative.

2021 60

Live Chat Statistics 2020: Trends and Insights

Magellan Solutions

The post Live Chat Statistics 2020: Trends and Insights appeared first on. Over the years, technological advancements have innovated business communication. This resulted in the birth of live chat, an essential functionality of a website.

2020 52

Tesla: Intriguing Insight To Success

Beyond Philosophy

Fascinating Insight! The post Tesla: Intriguing Insight To Success appeared first on. Tesla announced that all of their cars will be self-driving cars. Wednesday’s announcement, delayed two days from the original announcement scheduled for Monday October 17th, stated that all of its cars will have the ability to drive themselves, referred to as level 5 autonomy. Before the announcement, many experts and industry commentators had little idea what it would be.

2016 131

2020 Database Strategies and Contact Acquisition Survey Report

As buyer expectations continue to heighten, marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. This report aims to highlight the current state of B2B database and contact acquisition strategies, and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.

How BuzzFeed, Stanley Black & Decker and Group Nine Media are creating insight-driven businesses

Alida

More than 100 senior leaders joined us on the Refinery Rooftop to network and hear how three industry-leading companies—BuzzFeed, Stanley Black & Decker and Group Nine Media—are transforming their company DNA to become insight-driven businesses. Ashmeed Ali, head of market and brand research at BuzzFeed, shared how having customer insight inscribed in the company’s DNA allowed it to diversify its revenue stream beyond online advertising. “We’re

2018 136

NetBase Certification Reveals Nuanced & Unanticipated Insight

NetBase

And this is why top brands and agencies are ecstatic over the nuanced and unanticipated insight they’re uncovering during the NetBase Certification process. But those coming to us from competitor tools (and we get those quite often), are blown away by three very important differentiators: The depth of accurate, transparent consumer insight available – that can be explored and confirmed to a granular level. Depth and Accuracy of Insight .

A CX Snapshot: 2019 Insights from B2B Organizations

CloudCherry

The survey questions were asked regarding where organizations stood on four core CX capabilities: business case development for CX, customer success management, CX measurement, and insights development. First, it was immediately clear that B2B leaders believe CX measurement programs can yield actionable insights for their organizations. The post A CX Snapshot: 2019 Insights from B2B Organizations appeared first on CloudCherry. Photo by Austin Distel. Photo by Ambrose Chua.

2019 183

Connecting SaaS Insights into Actions

SmartKarrot

SaaS insights enable IT leaders to get the most value out of their SaaS subscriptions by making the insights actionable. Your SaaS product may generate the most earthshaking data-driven insights for enterprises. Most enterprise-focused software companies have successfully moved their products up the maturity curve from data to information to insights, creating the potential for significant impact with their customers by uncovering new ways to look at their businesses.

Forrester Research Report: How Sales and Marketing Intelligence Drive Improved Business Outcomes

In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. The primary takeaway? Forrester found only 1.2% of companies achieved a score indicating maturity in data management practices. However, organizations are fighting back - and winning.

Insights from a CX Expert: Anatomy of a Great Contact Center Experience

Cyara

Back in 1990, a Harvard Business School and Bain & Company study revealed what is still one of the most quoted customer service insights: "In industry after industry… increasing customer retention rates by 5% increases profits by 25% to 95%," reported Harvard Business Review.

2021 67

Webinar: Driving Action, not just Insights

CloudCherry

The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. Temkin calls this type of analytics platform an Assistance Engine – an improvement on the traditional Insights Engine. Webinar: Get a little more action out of your insights. What businesses can do to drive more actionable insights from their data.

Webinar: Driving Action, not just Insights

CloudCherry

The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. Temkin calls this type of analytics platform an Assistance Engine – an improvement on the traditional Insights Engine. Webinar: Get a little more action out of your insights. What businesses can do to drive more actionable insights from their data.

Guest Post: How To Collect Marketing Insights That Can Improve Customer Service

ShepHyken

Consumer research helps businesses or organizations understand customer psychology and insights , which in turn allows businesses to learn what they can change, implement or improve.

2020 87

Times are Changing: How The Grommet uses Turnkey CX & Analytics Solutions to Stay on Top

Speaker: Chatdesk, Delighted, and The Grommet

More than ever, the insights you gather from customer feedback are vital to running your business. Just ask The Grommet, an online marketplace for makers and small businesses that uses Delighted + Chatdesk to easily capture, analyze, and act on customer feedback. What you'll learn: How to use Delighted to collect customer feedback and monitor the customer experience; How to save time on reporting by using the free Chatdesk dashboard to analyze Delighted surveys alongside email, social, and more; How to drive impact by identifying actions for cross-functional teams, such as Marketing and Fulfillment, and closing the loop with your customer's. Authors: Elise Luc, Ellie Peterson, and Jorge M. Pimentel