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The Power of CX Experimentation: Turning Insights into Actionable Success

eglobalis

Testing turns insights into action. Drawing insights from reliable sources, including past articles on eGlobalis.com, this article delves into the benefits of experimentation for CX programs , covering multiple areas such as omnichannel services, technology, cultural adaptation and design. Lets connect, and share your insights!

Insights 391
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Customer Feedback Questionnaire: Capturing Actionable Insights from Customers

InMoment XI

Here is why asking the right feedback questions is crucial for your business: They provide relevant and targeted insights. High-quality questions with a clear purpose behind them can capture actionable insights from customers. They help collect actionable feedback to guide customer experience strategy.

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What’s Holding Back Post-Call Survey Participation? Insights, Solutions, and Alternatives

InMoment XI

Capture Immediate Feedback Post-call surveys provide immediate insight into how a customer feels after an interaction. Get Agent-Level Insight With the right setup, post-call feedback can be linked to individual agents, allowing managers to coach more effectively, recognize top performers, and identify training opportunities.

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Unlocking Deeper Insights: Using Conversational Intelligence for A/B Testing

InMoment XI

They turn unstructured feedback into in-depth, actionable insights, helping you make smarter, faster decisions about what to run tests on next. With these insights from real user conversations, you can fine-tune future A/B tests to focus on what truly resonates. Example: A brand tests two versions of a customer onboarding flow.

Insights 195
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Stay Ahead of the Game

From introducing a fresh approach to capturing insights to outlining new ways to humanize data, these CX predictions are sure to give you lots to think about. Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!

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How To Shorten Customer Surveys Without Losing Valuable Insights

InMoment XI

In contrast, narrowing your survey to a smaller set of well-crafted questions can improve response rate and accuracy, delivering more meaningful insights and higher-quality survey data. It also increases your risk of survey abandonment. See how easy it is to create powerful microsurveys with InMoment: Get started with InMoment

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Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

eglobalis

Over the years, he has established himself as a pioneer, helping leaders, teams, and organizations navigate a rapidly changing world with actionable insights and a profound understanding of technology’s potential. Many of my colleagues have expressed similar admiration for his insightful research and his character.

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3 Sizzling Ways to Warm Up Cold Calls

Dig into this eBook to find out how to make cold calling a thing of the past with: Powerful sales engagement and automation Insights, signals, and deep prospect research Alternative touchpoints that keep the conversation alive

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7th Annual CX Report by The Northridge Group Uncovers Priority Training Focus

Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall experience!

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NEW! 2023 State of CX Research Report Just Released!

Check out The Northridge Group’s latest CX research report—the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall experience! Only 66% of customers agree.

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Driving Business Value with Contact Center and UC Integration

In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. With the growth of hybrid work models and work from home, one thing is more important than ever: integration.

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Outrun Your Competition: Best Practices for Accelerating Sales Processes

By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster. Every go-to-market team knows the frustrations that come from a drawn-out sales process. How can you speed it up?

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5 Ways You Can Win Faster with Gen AI in Sales

Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations. This frees up valuable time for sellers to focus more on building relationships and closing deals.

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How woom bikes Takes an Employee-First Approach to Grow Its Customer Base

Leverages CX insights to drive growth and guide new product development. By focusing on both the employee and customer experience, woom bikes: Bolsters customer experience by acting on employee feedback. Understands the voice of the customer across every touchpoint.

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The 2022 State of CX Report

To find the answers, we surveyed more than 2,200 industry professionals worldwide, ultimately discovering insights that will transform the way you work and engage with customers. And how can CX leaders navigate this unfamiliar terrain to reach new heights? Download today to learn more!