Optimizing Employee Insights from Structured and Unstructured Data

InMoment XI

Power from the People.

2022 377

How to Use Customer Insight to Drive Business Growth


Companies need the ‘authentic human insight’ of their customers to make better business decisions.”. When you merge those insights with proven growth strategies, you have a winning formula for a thriving business. How customer insight can help: Most customer experience initiatives fail due to a lack of understanding around the customer journey. Customer insights help keep your journey maps accurate so you can deliver great experiences every step of the way.

2018 329

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How Insight Communities Improve Customer Experience


Customer communities help companies build relationships with customers, listen to their needs, and gather valuable customer insights. When multiple customers feel that they are a part of something bigger, your organization becomes a force to be reckoned with. Customer Experience

Intro to Insight Communities


Elevate your existing Voice of the Customer strategy with a customer insight community comprised of thousands of highly engaged customers and prospects.

Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

Loyalty Marketing Programs: How CX Insights Can Inform Incentives

InMoment XI

Here are three specific ways that the insights you gain from your CX program can—and should—help inform the incentives you choose for your loyalty marketing program: Insight #1: Customers Are Less Likely to Share Without the Right Incentives. Insight #2: Customers Want VIP Treatment.

How Two Companies Leveraged a Customized Social Listening Solution to Gain Game-Changing Insights

InMoment XI

But the problem with so much data is that it is difficult to find the signal through the noise and filter out the insights that will really make a difference. Many organizations are drowning in pools of untapped social data.

2022 388

How to Scale Your Customer Insights like Twitter and PokerStars


Now that you’ve been gathering valuable customer insights with your insight community and your CX strategy is yielding impactful results, you might be wondering how to take this program to the next level.

2021 206

Expert Tips to Effectively Generate and Utilize Actionable Customer Insights


In 2020, every person generated 1.7 megabytes per second. And a lot of that data could be used by businesses to create better products and provide a better overall customer experience for their audience

2022 207

A Path To Growth: Key Insights And 2022 Trends For B2B CMOs

Forrester Digital Transformation

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy.

2022 82

How to Address the Needs of the Next Generation of e-Commerce Customers

Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert

Join Jenn VandeZande, Beth Scott, Nikki Grigsby and Levana Wang for this insightful and topical conversation on the modernization of e-commerce tech.

A Day in the Life of an Insight Community Manager


Running an insight community is as much about attitude as it is aptitude. Best Practices Customer Experience Customer Centricity Insight Communities Voice of CustomerTo succeed, a community manager needs to have a progressive mindset above all else and be constantly looking for ways to innovate and evolve the community program.

2019 174

How to keep a customer insight platform vibrant once the novelty is over


A customer insights platform can be your business’ most powerful tool if you keep it engaging and cohesive with your organizational goals. Customer Experience

2022 130

Flexible Research for More Flexible Insights

dscout People Nerds

How Hinge Health’s UXR team uses a mixed-methods practice to both engage stakeholders and adapt to an evolving—and ever critical—healthcare space

Alida Summer ‘21 Release Provides Richer Insights to Elevate CX


Summer is here, and the Alida team has been hard at work to deliver our third quarterly product release of the year—and it’s a big one! Customer Experience

2021 208

The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

Quick Player Insights: PA Lottery Insiders


In July 2017, the Pennsylvania Lottery launched the Pennsylvania Lottery Insiders online research community powered by Alida (formerly Vision Critical).

Uncover and Action Comprehensive Insights with Flexibility


As customer expectations skyrocket and buying behaviors turn on a dime, companies are tasked with keeping up—something nearly impossible to do without some level of insight into what customers want and are expecting.

Insights from Insights


Last week we joined insights, research and marketing professionals from around the world at the Marketing Week Insights Show in London. From Confirmit’s perspective, we’re there to talk Customer Experience , insights, Voice of the Employee and anything to do with bringing together data to help businesses make better decisions. For obvious reasons, I was very pleased to see that there seems to be a shift from a metrics-driven focus to an insight-driven approach.

Streaming Providers Use Voice of Customer (VoC) Insights to Improve CX


There’s no doubt about it: The pandemic turned media streaming from a rising star to a consumer staple. Customer Experience Media & Entertainment

2021 207

2021 State of Customer Service Experience Report

Consumers are shopping online more now than ever before but find the service experience inadequate. Download The Northridge Group's State of Customer Service Experience report for more insights into the latest customer experience trends.

CEMantica – turning sticky notes into actionable insights


A tool that would allow you to instantly share that data, also known as customer insight, with the relevant stakeholders. This now qualified data insight can be handled by the right people and acted on to resolve the issue. Actionable insight!

6 Insights and 2 Themes to Help You on Your Customer Experience Journey


Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. Here are six insights and two of the most important themes I took away from the event: Customer Experience Customer Insights CX ROI CX

2022 92

Consumer Insights Strategies for Finance Managers

2020 Research

Finance managers regularly create reports and share insights to guide decision-making at financial institutions, but do they really understand the mind of the customer ? And to generate these reports and insights, finance managers need data. What Is a Consumer Insights Strategy? .

2020 52

Navigating the Journey from Information to Insights

Chadwick Martin Bailey

Be business-decision focused: Insights professionals know as well as anyone that a lack of focus throughout an engagement can have devastating consequences. I hope you find the above helpful in making your journey from information to insights.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

Closing the insight-driven competency gap


With a customer-centric strategy comes the mandate to be insight-driven. And there is a profound delta between companies that identify as insight-driven and those that are. In other words, like customer centricity, everybody has committed to becoming insight-driven (or few would admit they were not) but far fewer companies display what Forrester describes as the five competencies of an insight-driven business.

2018 122

5 Insights on the Future of Customer Service (Free Report)

Stella Connect

We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report.

How Digital Experience Practitioners Increase ROI through Customer Insights


At DigitalWorld 22 in Boston, we ran an interactive working session with a group of digital experience practitioners titled Digital Strategy Workshop: Increasing your Insights ROI for Today’s Digital-First but Not Digital-Only Multichannel Customer.

ROI 56

Expert Insights: The CX of Everyday Things

InMoment XI

Little Things Make a Big Impact on CX It’s the little things that make the biggest difference in customer experience. Dave Fish, CEO of CuriosityCX, outlined a series of 3 “little” things that make a big impact on CX: 1. Words Matter The words you curate to connect with your customer can be the make. View Article. General

Research Report: The State of Community Management

Online communities provide a wealth of benefits for organizations. In collaboration with the Community Roundtable, we have provided you with a comprehensive summary of The State of Community Management 2020. Get a free copy today!

Insight Community: How to Maximize Your Data

QuestionPro Audience

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities.

2022 78

What is an insight in marketing?


An insight in marketing refers to deriving meaningful information from marketing data. The important part of any marketing insight is that it helps inform what a marketer should do next, given what’s currently going on with their marketing efforts. Consumer Insights

How to Gather Customer Insights with CS Software


By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value. Customer Insights

More Than Just Data: Why Actionable Insights Matter


It should provide opportunities for strategic insight and support data-driven decisions. And you can provide genuine customer insights to the people who influence customer perceptions the most: your frontline team. Your leaders and frontline team need insight on meaningful things that they can do to meet rising customer expectations. . The post More Than Just Data: Why Actionable Insights Matter appeared first on CloudCherry. Photo by Adam Le Sommer.

2019 195

2021 Community Predictions

What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? What can organizations do to ensure their business remains relevant? This year's community predictions have all the answers! 2020 was a year unlike any we've seen in our lifetimes. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. What impact has the global situation had on the community and what can we expect moving forward into 2021? This year's annual Community Predictions will provide you with everything you need to know to succeed in 2021.