Insights Related Topics 
InMoment XI
JUNE 7, 2022
But the problem with so much data is that it is difficult to find the signal through the noise and filter out the insights that will really make a difference. That’s why it’s essential to have a customized social listening solution to unlock structured data, analyze for key insights, and capitalize on the most relevant opportunities.
InMoment XI
DECEMBER 1, 2021
Here are three specific ways that the insights you gain from your CX program can—and should—help inform the incentives you choose for your loyalty marketing program: Insight #1: Customers Are Less Likely to Share Without the Right Incentives. Insight #2: Customers Want VIP Treatment. would if a discount is involved.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Alida
SEPTEMBER 26, 2018
Companies need the ‘authentic human insight’ of their customers to make better business decisions.”. When you merge those insights with proven growth strategies, you have a winning formula for a thriving business. Customer insights help keep your journey maps accurate so you can deliver great experiences every step of the way.
Alida
JULY 14, 2021
How would you describe a digital insight community and its value to your organization? At Alida, we define a digital insight community as a customer engagement platform you can use to uncover agile, actionable insights from the right people at the right time—at scale. And how do we know? Well, we invented it.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
This approach can lead to actionable insights to resolve FCR problems, improve Customer Experience, reduce costs, and increase customer retention. Join us to learn more about: Key Insights: How to measure Customer Experience and engagement across channels.
InMoment XI
MARCH 30, 2022
Power from the People.
BirdEye
MAY 30, 2023
Check out these tips to help your SMS feedback campaigns to unlock valuable insights from customers. This lets the customer share their experiences in their own words which provides more meaningful and detailed insights. Use these insights to improve your products, services, or messaging. How much does a text survey cost?
Advertisement
Discover best practices, how to formulate a great survey, and the most insightful customer experience survey questions to ask, all with examples! Customer feedback is essential for your business to thrive. Knowing what your customers love – or don’t love – will give you the direction you need.
Advertisement
From introducing a fresh approach to capturing insights to outlining new ways to humanize data, these CX predictions are sure to give you lots to think about. Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
Speaker: Scott Galloway, Professor of Marketing at NYU Stern; Tope Sadiku, Strategic Planning Lead - Strategy, Transformation, Agile and Digital Revolution at The Kraft Heinz Company
You will learn from some of the industry's leading minds and gain valuable insights into how they can improve their own customer experience programs. Attend a wide range of sessions, master classes, and keynotes, covering topics such as customer journey mapping, personalization, data analytics, digital experience management and more.
Advertisement
Download the report for more insights into the latest customer experience trends. Customers increased their use of customer service channels but first contact resolution declined from 53% to 42%, increasing effort for customers and costs for businesses.
Speaker: Conference Speakers
The Human Factor: Blending AI, Insights, and Conversations to Solve Customer Pains. Customer Data Management for Employee Empowerment & Intelligent Experiences. Operationalizing Voice of the Customer and Empowering the Frontline. Lunch is on us for qualified attendees when you attend our event! Save your spot.
Advertisement
Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools. Download the eBook and get started with impactful, integrated CX today.
Advertisement
The Northridge Group’s 7th annual State of Customer Experience 2023 report resulted from surveys of 1000 customers and 250 business leaders and features insights that businesses across all industries can use to benchmark their Customer Service and improve the Customer Experience.
Advertisement
In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. With the growth of hybrid work models and work from home, one thing is more important than ever: integration.
Expert insights. Personalized for you.
492 
Let's personalize your content