How Insight Communities Improve Customer Experience


Customer communities help companies build relationships with customers, listen to their needs, and gather valuable customer insights. When multiple customers feel that they are a part of something bigger, your organization becomes a force to be reckoned with. Customer Experience

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Intro to Insight Communities


Elevate your existing Voice of the Customer strategy with a customer insight community comprised of thousands of highly engaged customers and prospects.


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How to Use Customer Insight to Drive Business Growth


Companies need the ‘authentic human insight’ of their customers to make better business decisions.”. When you merge those insights with proven growth strategies, you have a winning formula for a thriving business. How customer insight can help: Most customer experience initiatives fail due to a lack of understanding around the customer journey. Customer insights help keep your journey maps accurate so you can deliver great experiences every step of the way.

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10 Tips for Building a Successful Insight Community


How would you describe a digital insight community and its value to your organization? At Alida, we define a digital insight community as a customer engagement platform you can use to uncover agile, actionable insights from the right people at the right time—at scale.

2021 176

Times are Changing: How The Grommet uses Turnkey CX & Analytics Solutions to Stay on Top

Speaker: Chatdesk, Delighted, and The Grommet

More than ever, the insights you gather from customer feedback are vital to running your business. Just ask The Grommet, an online marketplace for makers and small businesses that uses Delighted + Chatdesk to easily capture, analyze, and act on customer feedback. What you'll learn: How to use Delighted to collect customer feedback and monitor the customer experience; How to save time on reporting by using the free Chatdesk dashboard to analyze Delighted surveys alongside email, social, and more; How to drive impact by identifying actions for cross-functional teams, such as Marketing and Fulfillment, and closing the loop with your customer's. Authors: Elise Luc, Ellie Peterson, and Jorge M. Pimentel

Alida Summer ‘21 Release Provides Richer Insights to Elevate CX


Summer is here, and the Alida team has been hard at work to deliver our third quarterly product release of the year—and it’s a big one! Customer Experience

2021 205

Uncover and Action Comprehensive Insights with Flexibility


As customer expectations skyrocket and buying behaviors turn on a dime, companies are tasked with keeping up—something nearly impossible to do without some level of insight into what customers want and are expecting.

2021 130

Streaming Providers Use Voice of Customer (VoC) Insights to Improve CX


There’s no doubt about it: The pandemic turned media streaming from a rising star to a consumer staple. Customer Experience Media & Entertainment

2021 173

Insights from Insights


Last week we joined insights, research and marketing professionals from around the world at the Marketing Week Insights Show in London. From Confirmit’s perspective, we’re there to talk Customer Experience , insights, Voice of the Employee and anything to do with bringing together data to help businesses make better decisions. For obvious reasons, I was very pleased to see that there seems to be a shift from a metrics-driven focus to an insight-driven approach.

Navigating the Journey from Information to Insights

Chadwick Martin Bailey

Be business-decision focused: Insights professionals know as well as anyone that a lack of focus throughout an engagement can have devastating consequences. I hope you find the above helpful in making your journey from information to insights.

Buyer’s Checklist: How to Evaluate a B2B Contact Data Provider

Many organizations fail to properly evaluate vendors during the selection process. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. After reading, you’ll gain insight into the following components:

CEMantica – turning sticky notes into actionable insights


A tool that would allow you to instantly share that data, also known as customer insight, with the relevant stakeholders. This now qualified data insight can be handled by the right people and acted on to resolve the issue. Actionable insight!

How to Gather Customer Insights with CS Software


By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value. Customer Insights

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Leveraging Social Media For Customer Service & Competitive Insights

Doing CX Right

The post Leveraging Social Media For Customer Service & Competitive Insights appeared first on Doing CX Right. Listen to Madalyn Sklar, social media evangelist, explain how to enhance customer relationships, build communities, and gain competitive info.

A Day in the Life of an Insight Community Manager


Running an insight community is as much about attitude as it is aptitude. Best Practices Customer Experience Customer Centricity Insight Communities Voice of CustomerTo succeed, a community manager needs to have a progressive mindset above all else and be constantly looking for ways to innovate and evolve the community program.

2021 Community Predictions

What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? What can organizations do to ensure their business remains relevant? This year's community predictions have all the answers! 2020 was a year unlike any we've seen in our lifetimes. These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. What impact has the global situation had on the community and what can we expect moving forward into 2021? This year's annual Community Predictions will provide you with everything you need to know to succeed in 2021.

Expert Insights: The CX of Everyday Things


Little Things Make a Big Impact on CX It’s the little things that make the biggest difference in customer experience. Dave Fish, CEO of CuriosityCX, outlined a series of 3 “little” things that make a big impact on CX: 1. Words Matter The words you curate to connect with your customer can be the make. View Article. General

What is an insight in marketing?


An insight in marketing refers to deriving meaningful information from marketing data. The important part of any marketing insight is that it helps inform what a marketer should do next, given what’s currently going on with their marketing efforts. Consumer Insights

Build Your Customer-First Foundation, Align Your Team, and Unite the C-Suite with Data-Backed Insights

Customer Bliss

Camille shared with our audience her insights and advice for experience leaders in the healthcare and insurance industries. She shares that she and her team started by pulling together all of their insights and analytics so they could have a solid place to build upon. And they help us understand our insights. Because our insights are just words on a page, but we bring them to life when talking to experts in that space.

2020 159

More Than Just Data: Why Actionable Insights Matter


It should provide opportunities for strategic insight and support data-driven decisions. And you can provide genuine customer insights to the people who influence customer perceptions the most: your frontline team. Your leaders and frontline team need insight on meaningful things that they can do to meet rising customer expectations. . The post More Than Just Data: Why Actionable Insights Matter appeared first on CloudCherry. Photo by Adam Le Sommer.

Customer Advocacy and Community

Speaker: Liz Richardson and Deena Zenyk

If you’re a marketer, or you need more information and understanding on how to turn customers into advocates, you need this upcoming webinar. You will learn: best practices for architecting a customer advocacy program, key outcomes & measurements, how to identify and recruit advocates from your community, and incentive types and how to use them. Register now for October 6th, 2021, at 12:00pm EDT.

Using Insights to Stay Ahead in an Oversaturated Market


New competitors popping up, alongside industry titans expanding into new markets, make the competition for share of wallet more crowded than ever. But with customers at their spending limit, companies looking to grow without overburdening customers are faced with a tough question—how do I stand out?

2021 130

C Space appoints CTO, accelerates impact of insights through technology

C Space

C Space appoints CTO, accelerates impact of insights through technology. C Space’s ambition is to create insights that change the business world. We have a long-established heritage of defining what’s next for insights, having invented online insight communities in 2000.

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Video: How Does Uplight Calculate HERs Insights?


Home Energy Reports (HERs) display useful energy usage insights for customers, helping them better understand how they use energy and providing tangible ways they can save. The post Video: How Does Uplight Calculate HERs Insights?

2021 52

5 Insights About Sourcing and Developing Strategic Partnerships


Plus, his funny, outspoken style makes the introspective insight he provides all the more engaging. Peter’s insight is highly valuable for any industry, but especially in the contact center industry. For more insight, read our recent article on questions to ask in the contact center procurement process , or skip right to our list of contact center RFP questions. The post 5 Insights About Sourcing and Developing Strategic Partnerships appeared first on.

2018 163

How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Product Leaders, sign up if want to learn how to: - What is product excellence? - How community led and product-led growth can act as success multipliers - How to create a tight and ongoing feedback loop - How to leverage your community members to drive adoption. When: September 21st at 12pm EDT. Register today!

Closing the insight-driven competency gap


With a customer-centric strategy comes the mandate to be insight-driven. And there is a profound delta between companies that identify as insight-driven and those that are. In other words, like customer centricity, everybody has committed to becoming insight-driven (or few would admit they were not) but far fewer companies display what Forrester describes as the five competencies of an insight-driven business.

What’s Missing from your Data Insights?

Experience Investigators by 360Connext

It’s vital to use real-life situations and analysis to determine what ACTIONS to take on those data insights if you want to work through your toughest customer experience issues. More Posts - Website Follow Me: The post What’s Missing from your Data Insights? People who know me well would agree I’m mostly right-brained. Though I do like to dig into statistical analysis or metrics , I enjoy right-brained, creative and emotional activities much more.

2014 175

Companies’ Responses to COVID Provide Insights into Handling a Crisis

Shep Hyken

The post Companies’ Responses to COVID Provide Insights into Handling a Crisis appeared first on Shep Hyken. One of our readers asked me the following question: What is your advice for a company that is struggling during COVID-19?

2021 90

Consumer Insights PDF: Downloadable Custom Insights


Consumer insights are critical for agencies and marketing teams seeking better opportunities to speak to their audiences and provide a better journey to conversion. Consumer Insights Organic Search

Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

Want to know what it takes to build a community from the ground up? Join us for our panel discussion with the MURAL Community Team. In just 4 months, they have established a thriving community, and they're with us to explain how they did it.

More Than Just Data: Why Actionable Insights Matter


It should provide opportunities for strategic insight and support data-driven decisions. And you can provide genuine customer insights to the people who influence customer perceptions the most: your frontline team. Your leaders and frontline team need insight on meaningful things that they can do to meet rising customer expectations. . The post More Than Just Data: Why Actionable Insights Matter appeared first on CloudCherry. Photo by Adam Le Sommer.

The Four P’s of XM Insights

Experience Matters

This post identifies four ways that Experience Management (XM) insights can be used to better serve all of the human beings that an organization interacts with. The post The Four P’s of XM Insights appeared first on Experience Matters.

5 Critical CX Insights You’re not Gathering Today


Insights shine a light on hidden opportunities. CX insights can help you connect experience to your business goals, beat the competition and deliver a consistently delightful experience to your customers. Gaining insight is essential to your success. Here are five insights that your CX platform is probably not equipped to gather (but should be). Journey-based insights. Think about the business insights you’re getting from your CEM today. Path Insights.

2019 204

How to deliver insight that inspires action


Insight-driven businesses are set to steal $1.2 With that much money at stake, more and more companies are investing in gathering insight and infusing it in all aspects of their business. But to get the maximum ROI from insight, it needs to inspire action and drive customer-led decision-making across the organization. Strong customer relationships are at the core of an insight-driven business. Share insight. Create a hub for your insights.

2017 109

2021 State of Automatic Speech Recognition Report

We surveyed 400 decision-makers about ASR use with Opus Research. What we found was that most enterprises are barely scratching the surface of their potential. Find out what areas fast movers can leverage to create differentiated voice experiences.