$75 Billion Dollars Is Lost Due to Poor Customer Service
MAY 23, 2018
Two years ago I reported on NewVoiceMedia’s “serial switchers” report that indicated that $62 billion was lost due to poor customer service. Customers want and expect more than ever before – because that’s what we have we taught them. The customer service rock stars tout the accolades and awards that they have received. And, when our customers visit these businesses, they experience what great service feels like.