Top 50 Customer Success Influencers 2021

SmartKarrot

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021.

2021 87

Feb 18 – Customer Success Jobs

SmartKarrot

Implement, improve and standardize key processes to ensure a consistent, reliable, and high-value journey for customers. Understanding how to message customers in a way they respond to is key, as is developing ways to serve many customers simultaneously.

2021 52
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Feb 23 – Customer Success Jobs

SmartKarrot

Customer Success – drive customer engagement with our products by focusing on value delivered; understand key customer pain points and identify opportunities for our solutions to help customers; lead the team of Account Directors, who have specific account assignments.

2021 52

Feb 24 – Customer Success Jobs

SmartKarrot

Oversee a high-performing Partnership Success organization. Establish yourself as a trusted advisor to the customers including the building of close executive relationships with key customer stakeholders. Ensure customer delight that drives customer advocacy opportunities.

2021 52

The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: your employees' relationships with each other, and with the company. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization.

Feb 19 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, United States Organization: Ivalua As a Director of Customer Success, you will be accountable for the success of the Ivalua customer journey as measured by the net revenue retention for each customer and adoption.

2021 52

Feb 03 – Customer Success Jobs

SmartKarrot

Refine and continuously improve the company’s Customer Success methodology and framework. Drive efforts to develop and maintain Success Playbooks that organize multiple roles to guide clients through an ideal lifecycle.

2021 52

Feb 05 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, Boston, MA, US Organization: Reprise As a Vice President of Customer Success, you will be responsible for designing and implementing a best-in-class customer success function.

2021 52

Feb 08 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: New York, United States Organization: Okapi AI As a Director of Customer Success, you will own the overall relationship with the customers. Create and accelerate customer’s growth plans.

2021 52

Feb 16 – Customer Success Jobs

SmartKarrot

Lead and grow an experienced team of Customer Success professionals, ensuring quality and consistency of delivery. Act as a point of escalation for all customer-related needs. Map the customer requirements effectively to potential Netradyne offerings.

2021 52

Feb 10 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success – AMERICAS Location: Fairfax, VA, US Organization: Daon As a VP Customer Success, you will ensure profitable delivery of customer deployments and consulting projects.

2021 52

Customer Success Services: Should You Charge for Customer Success?

SmartKarrot

Customer success has always been seen as a contributor of product adoption, retention and account expansion. While the front roles are acquired by the marketing, sales and product team, customer success has acquired the perception of back-end role for generating revenues.

2021 52

Feb 22 – Customer Success Jobs

SmartKarrot

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience.

2021 52

Feb 12 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: New York, NY, US Organization: HiredScore As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity. Define and Optimize Customer Lifecycle.

2021 52

Feb 09 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success – SaaS Experience Required! Location: Remote, United States Organization: Jarvis Elliott Jarvis Elliott is looking for a Vice President of Customer Success with experience in the SaaS / eCommerce space.

2021 52

Jan 29 – Customer Success Jobs

SmartKarrot

Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met.

2021 52

Jan 25 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Frisco, TX, US Organization: Redwood Software As a Director of Customer Success, you will contribute to continual improvements to the best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewal goals.

2021 52

Jan 04 – Customer Success Jobs

SmartKarrot

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers.

2021 52

Feb 15 – Customer Success Jobs

SmartKarrot

Role: Vice President, Customer Success Location: San Francisco, CA, US Organization: Aria Systems As a Vice President of Customer Success, you will understand customers’ business strategy and identifying opportunities to expand their use of Aria’s billing platform.

2021 52

6 Essentials when Selecting Customer Success Tools

Totango

Customer success tools can help you increase your revenue by promoting client satisfaction and retention. Here are six essential features to look when selecting customer success tools. Customer success tools don’t work in isolation. Customer Health Scoring.

2021 62

Jan 21 – Customer Success Jobs

SmartKarrot

Role: Senior Director, Customer Success Enablement Location: Salt Lake City, UT, US Organization: Workday As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution.

2021 52

What Is Customer Success?

Totango

An enterprise cannot survive without satisfied customers to support it. This has always been true, but never has it been more true than in the era of customer-centricity that we now live in. The question is, what is customer success? What Is Customer Success?

Community Platforms and Customer Success: The PB&J of Customer Engagement

Education Services Group

As technology and tools for Customer Success evolve, pioneers in the industry are testing out new engagement strategies every day. For example, only 15% of Customer Success organizations have implemented tailored dashboards for easy access to vital customer health data.

2021 56

Nov 27 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Austin, TX, United States Organization: SpyCloud As a Customer Success Director, you will be responsible for maintaining solid industry knowledge and a comprehensive understanding of SpyCloud products and services.

Nov 25 – Customer Success Jobs

SmartKarrot

Director, Customer Success Location: Denver, Colorado, United States Organization: Convercent As a Sr. Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base.

Jan 12 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, Denver, CO, US Organization: Healthgrades As a Customer Success Director, you will develop the strategies needed to help clients make an informed decision through a consultative sales approach. Be a Customer Consultant.

2021 52

Dec 24 – Customer Success Jobs

SmartKarrot

Director, Customer Success Location: New York, NY, US(or remote in the East Region) Organization: Box As a Sr. Director of Customer Success, you will lead a team of high performing, geographically dispersed CSMs. Own customer satisfaction, retention, and expansion.

Jan 19 – Customer Success Jobs

SmartKarrot

Provide leadership and direct oversight of CSMs to ensure they develop strong customer relationships and serve in the role of trusted advisor to the customers. Deliver KPIs include trainings, activity, customer cadence, Success Plans and Health Checks (QBRs).

2021 52

Feb 11 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: New York, NY, US Organization: Cecelia Health As a VP of Customer Success, you will launch and manage customer programs and coordinate with internal teams to ensure their initial and ongoing success.

2021 52

Diversity and Inclusion in Customer Success: Why It Matters

SmartKarrot

Customer Success (CS) teams tend to mirror the diversity found within the SaaS and other organizations that they work with. As is often the case with diverse groups, each will signify a wide-spectrum of values that will innately help with building better relationships with customers.

2021 70

Jan 22 – Customer Success Jobs

SmartKarrot

Build, test and refine the retention and usage/adoption playbooks to increase customer satisfaction, reduce churn and increase usage/adoption. Create a Success team strategy to drive adoption with clients and their portfolio companies. Provide customer demos and training.

2021 52

Jan 20 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: Lockstep As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep.

2021 52

Dec 22 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: San Francisco Bay Area, US Organization: NexHealth As a VP of Customer Success, you will inspire, recruit, and develop top talent Customer Success team leaders and members who bring a customer-centric view to their everyday roles.

Dec 23 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: Jersey City, NJ, US Organization: Infobip As a VP of Customer Success, you will increase renewal rates and reduce churn. Deep credibility and experience inspiring confidence and motivation with senior customer executives.

Jan 06 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: Greater Minneapolis-St. Provide customer insights based on a solid understanding of the best methodologies for architecture, implementation, adoption & migrations of solutions.

2021 52