May 12 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team.

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May 13 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers.

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April 30 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success, eCommerce Location: Cincinnati, OH, US Organization: Quotient Technology Inc. Partner with cross-functional leadership to transform and grow the customer success organization and value to meet and expand business needs.

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April 29 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success (Nonprofit) Location: San Francisco Bay Area, US Organization: Windfall As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers.

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The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: your employees' relationships with each other, and with the company. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization.

What Is Customer Success?

Totango

An enterprise cannot survive without satisfied customers to support it. This has always been true, but never has it been more true than in the era of customer-centricity that we now live in. The question is, what is customer success? What Is Customer Success?

How to Scale Customer Success Operations

Totango

For one thing, how would you scale your customer success operations quickly enough to meet the demand that this type of growth requires? Watch the Webinar: Steps to Scale Your Customer Success Operations Overnight. 8 Steps for Scaling Customer Success.

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The 4 Phases of Digital Customer Success

Education Services Group

Whether we’re talking about attracting new customers or strengthening the bonds with your current customers, this (surprisingly common) misconception has got to go – especially when it comes to Customer Success. to make it relevant to your existing customers.

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May 11 – Customer Success Jobs

SmartKarrot

Manage and track the performance of renewal and upsell activities at existing customers. Work with data analytics team to develop reporting to assist customers in maximizing the effectiveness of purchased products and services.

2021 52

May 06 – Customer Success Jobs

SmartKarrot

Know customer problems and KPIs and guide the customer to the best platform use. Identify opportunities to grow business with the customers and engage the sales team with the process. Manage the kick-off meetings & QBRs for their customers.

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Mar 22 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Eulerity As a Director of Customer Success, you will manage the Customer Success Team to ensure proper client assignments, data-driven insight, and continuing optimal service quality.

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April 28 – Customer Success Jobs

SmartKarrot

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network.

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The Customer Success Maturity Model Part 3: “Transform” Capabilities (Optimizing CS)

Education Services Group

In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) of customer happiness and retention.

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Mar 29 – Customer Success Jobs

SmartKarrot

Director/Vice President, SaaS Customer Success Location: Reston, VA, US Organization: Resonate As a Sr. Engaging with customers to plan and understand the best ways to utilize Resonate’s platform, software and services based on the customer’s business needs/issues.

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Scaling with Digital Customer Success

Education Services Group

One of the biggest challenges facing Customer Success leaders is how to effectively scale. This is nearly impossible without incorporating Digital Customer Success into your overall CS strategy. Getting Started with Digital Customer Success.

May 10 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands.

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May 04 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, United States Organization: Cypress.io As a Director of Customer Success, you will design customer experiences and journeys that create successful practitioners and advocates of Cypress products.

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Why Customer Success is not Customer Experience

CloudCherry

Who owns the customer experience in your organization? When it comes to putting customer experience management into action, it’s critical to know who owns the moving pieces. Who’s accountable for ensuring that every single customer encounters a well-designed and well-executed experience – regardless of where they are in their journey? In today’s B2B world, customer experience management (CEM) often falls to the customer success team.

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Community Platforms and Customer Success: The PB&J of Customer Engagement

Education Services Group

As technology and tools for Customer Success evolve, pioneers in the industry are testing out new engagement strategies every day. For example, only 15% of Customer Success organizations have implemented tailored dashboards for easy access to vital customer health data.

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April 08 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Alpharetta, GA, US Organization: Barracuda As a Director of Customer Success, you will increase renewal rates and reduce churn. Lead cross-functionally to drive and improve customer success.

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April 15 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Provation Medical As a Customer Success Director, you will serve as the customer-owner in all aspects related to customer health.

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April 02 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Checkr, Inc. As a Director of Customer Success, you will define and execute on a scalable strategy for driving adoption and growth across the customer base.

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May 03 – Customer Success Jobs

SmartKarrot

Role: Client Success Director – Sales Location: Atlanta, GA, US Organization: BRKThru Digital As a Client Success Director, you will obtain a solid pipeline of active pending business at all times. Responsible for receiving customer referrals and client testimonials.

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May 05 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: ChartSpan Medical Technologies As a Vice President of Customer Success, you will provide guidance on and executes client retention strategy and multi-level client management processes.

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Mar 24 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success | Remote – San Francisco Location: Remote, San Francisco, CA Organization: Givebutter As a VP of Customer Success, you will manage the Marketing, Sales, and Customer Success departments.

2021 52

April 12 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Remote, United States Organization: PerfectServe As a Director of Customer Success, you will collaborate to develop PerfectServe’s Customer Success methodology.

2021 52

Mar 18 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Greater Minneapolis-St. Ensure customer adoption, satisfaction and expansion of Digideck platform use. Maintain a high level of customer satisfaction on a day-to-day basis. Build strong customer relationships with key clients.

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Mar 30 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: New York, NY, US Organization: Atlas Search As a Director of Customer Success, you will identify and engage current and potential clients utilizing various sales methods.

2021 52

April 27 – Customer Success Jobs

SmartKarrot

Role: AVP, Customer Success Location: Remote, United States Organization: League Inc. As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework.

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April 19 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation.

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April 14 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success – NW Market Location: Seattle, WA, US Organization: Certus As a VP of Customer Success, you will develop plans and strategies for developing business and achieving the company’s sales goals in the NW market.

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6 Essentials when Selecting Customer Success Tools

Totango

Customer success tools can help you increase your revenue by promoting client satisfaction and retention. Here are six essential features to look when selecting customer success tools. Customer success tools don’t work in isolation. Customer Health Scoring.

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April 16 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: New York, NY, US Organization: The Suite As a Vice President of Customer Success, your mission will be to ensure the success and retention of the Company’s customers across all segments with a focus on their Enterprise segment.

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Mar 16 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, United States Organization: Terminus As a Director of Customer Success, you will manage a team of 8 (and growing) Customer Success Managers.

2021 52

Mar 04 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success – SaaS Location: Remote, Boston, MA, US Organization: Blue Signal Search As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department.

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