Oct 21 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience.

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Oct 18 – Customer Success Jobs

SmartKarrot

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region.

2021 82
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Oct 12 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: Seamless.AI Build and lead a world-class team, developing a company-wide customer success program that integrates processes, content, and data to/from stakeholder organizations (e,g.,

2021 82

Oct 13 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, New York, United States Organization: Deep Labs As a Vice President of Customer Success, you will drive Customer Success at the clients through increased renewal rates, expansion of use case, and reduced churn.

2021 83

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

Oct 22 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes.

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Oct 19 – Customer Success Jobs

SmartKarrot

Director, Customer Success Location: Remote, United States Organization: Matterport As a Sr. Collaborate closely with Matterport Sales and leadership teams to define account management processes, post-sale customer experience, and engagement models. Role: Sr.

2021 74

Oct 07 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

2021 81

Customer Success Plans That Rock!

Education Services Group

Let’s talk Customer Success Plans. What’s a Customer Success Plan, you ask? Well, let’s just say it’s the wind beneath your customer’s wings. It’s the recipe for their success. The anatomy of a Customer Success Plan.

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Oct 11 – Customer Success Jobs

SmartKarrot

Role: Head Of Client Success Location: Sydney, New South Wales, Australia Organization: Liven As a Head Of Client Success, you will guide, develop and lead the Client Success team to achieve quarterly objectives and key results. Coach customers to be product experts.

2021 82

The Modern Customer Success Playbook

The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Satisfaction won’t cut it. Quarterbacking your customers to long-term success and growth is proven to combat churn and transform customer success teams into revenue-drivers. But where do you start? Download the playbook today!

Customer Success Data & Analytics: Lessons Learned from Tennis

Education Services Group

Lastly—as a plug for my fellow CS Analysts—having Customer Success focused analysts as part of your CS organization (or better yet, CS Center of Excellence) is a must. The post Customer Success Data & Analytics: Lessons Learned from Tennis appeared first on ESG.

2021 82

How to Structure Your Customer Success Team

Totango

What makes a sports team successful? Having the right members and the right structure is key to the success of any team – whether that team is on a field or in a conference room. Who Makes Up a Customer Success Team? How is a Customer Success Team Structured?

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Customer Success Leading Indicators

ClientSuccess

For a team to be truly successful in the customer success world, data and metrics should inform every decision made. Leading indicators are variables or occurrences which can help your team forecast how a customer account will fare over time.

2021 74

Customer Success & Teammate Success

Gainsight

You don’t usually hear feedback about how your customer-facing teams are doing unless things are either going really well or, unfortunately, really bad. Here are three key ways customer success thinking crosses over to also help teammate success. Customer Success

2021 52

The Democratization of Customer Success

Speaker: John Ragsdale, Vice President of Technology Research for TSIA

Join Vanilla Forums on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale. Along with Adrian Speyer, Head of Community for Vanilla Forums, expect an in-depth conversation about the role of online customer communities in enabling the three critical charters of customer success: adoption, renewals, and expansion.

Sep 24 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, United States Organization: Brightcove As a Customer Success Director, you will drive retention and growth among the most valuable customers by understanding their business needs and helping them succeed.

2021 52

The First 3 Things You Need to Start Your Customer Success Center of Excellence

Education Services Group

While Centers of Excellence (CoEs) have been popular drivers of improvement in organizations like Marketing, HR, and IT, they haven’t quite caught on in Customer Success (yet). A Customer Success CoE centralizes the knowledge and expertise of CS and distributes it across the enterprise.

2021 52

Customer Success and Product: The Ultimate Customer Feedback Loop

Education Services Group

Customer Success is in the perfect position to gather customer feedback about your product. And, if CS does inform Product about a customer’s concerns or requests, does Product listen?

2021 52

Understanding Customer Success: Growth Driven by the Customer-Centered Economy

Totango

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Increase Customer Retention.

2021 87

The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: your employees' relationships with each other, and with the company. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization.

Oct 05 – Customer Success Jobs

SmartKarrot

Define the various stages of the customer journey and lead the Customer Success teams to ensure the customers achieve the best experience possible within each stage. Act as an advocate for the customer and serve as the escalation point for ongoing customer issues.

2021 52

Sep 17 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Passionately prioritize the service needs of the customers.

2021 52

Aug 03 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, Redwood City, CA, US Organization: Exo As a Customer Success Director, you will manage a team who nurture the overall customer relationship, establishing a trusted advisor-type relationship to ensure overall customer satisfaction.

2021 52

When Should You Buy Customer Success Software?

SmartKarrot

When your SaaS company gains customers, they need help tracking and keeping customers. You need to have a great customer success platform that assesses customer relationships, product usage, customer onboarding and more.

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Oct 01 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Passionately prioritize the service needs of the customers.

Sep 08 – Customer Success Jobs

SmartKarrot

Role: VP, Global Customer Success Location: San Francisco, CA, US Organization: Elastic As a VP of Global Customer Success, you will own the Elastic customer journey, ensuring the users’ success by driving transformational outcomes powered by Elastic solutions.

2021 52

What Is Customer Success?

Totango

An enterprise cannot survive without satisfied customers to support it. This has always been true, but never has it been more true than in the era of customer-centricity that we now live in. The question is, what is customer success? What Is Customer Success?

Best Customer Success Certifications 2021: The Ultimate List

SmartKarrot

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification.

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Top 50 Customer Success Influencers 2021

SmartKarrot

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021.

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Aug 13 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, United Kingdom Organization: Founder and Lightning As a Director of Customer Success, you will be the main point of contact for commercial negotiations and escalation point for client issues.

2021 52

The Evolution of Customer Success

Gainsight

Across decades, in any industry, business leaders have obsessed over their customers. Whether a business serves five or 500,000 people, the opinion and experience of those customers are critical to the longevity of that business. . Today’s leadership also obsesses over their customers with one key difference. Namely, many think in terms of their customer’s success. They ask what investments they can make in their customers today to ensure tomorrow’s growth.

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Sep 14 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Los Angeles, CA, US Organization: CreatorIQ As a Director of Customer Success, you will lead, mentor, and inspire a Customer Success team of direct reports in the LA office.

2021 52

The Customer Success Maturity Model Part 3: “Transform” Capabilities (Optimizing CS)

Education Services Group

In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) of customer happiness and retention.

2021 78

Why Customer Success is not Customer Experience

CloudCherry

Who owns the customer experience in your organization? When it comes to putting customer experience management into action, it’s critical to know who owns the moving pieces. Who’s accountable for ensuring that every single customer encounters a well-designed and well-executed experience – regardless of where they are in their journey? In today’s B2B world, customer experience management (CEM) often falls to the customer success team.

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Scaling with Digital Customer Success

Education Services Group

One of the biggest challenges facing Customer Success leaders is how to effectively scale. This is nearly impossible without incorporating Digital Customer Success into your overall CS strategy. Getting Started with Digital Customer Success.