Is "Agent" Offensive to Contact Center Professionals?

CX Accelerator

Written by Jeremy Watkin and Community Dear contact center agent: What if I told you that if you come to work for us you can do the exact same job as you’re doing now but we’ll instead call you a customer service hero, guru, rockstar, or ninja? Contact Center Employee Experience

Is "Agent" Offensive to Contact Center Professionals?

CX Accelerator

Written by Jeremy Watkin and Community Dear contact center agent: What if I told you that if you come to work for us you can do the exact same job as you’re doing now but we’ll instead call you a customer service hero, guru, rockstar, or ninja? Contact Center Employee Experience


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How VOC Analytics Improves Contact Center Performance

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Contact centers are big on analytics. For example, when VOC survey data is added to the call center KPI dashboard, it can be analyzed alongside internal KPIs and QM scores. Contact Center

Create Seamless Contact Center Experiences with AI Application Integrations

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Contact center artificial intelligence (AI) is a type of software that enables customer service reps to automate tasks, including customer support.

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Building the Contact Center SOW: The Framework for Success


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Why Your Contact Center Needs A Remote Work Policy?


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How VOC Analytics Improves Contact Center Performance

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Contact centers are big on analytics. For example, when VOC survey data is added to the call center KPI dashboard, it can be analyzed alongside internal KPIs and QM scores. Contact center platforms can import and display the data in an executive dashboard to provide a holistic view of top-level, touch-point KPIs in a single, clean interface. VOC analytics complement the call center’s internal KPIs and can provide a better view of a company’s overall performance.

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