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Managing Social Media Customer Service: Strategies and Tips

Help Scout

Providing customer service over social media is much newer, tied closely to the growth of ecommerce and online business. Social media has been part of our online lives for a couple of decades now. That’s a long time when it comes to the internet, but relatively new as a form of human communication.

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The 4 pillars of a successful customer service strategy

Eptica

Date: Monday, October 4, 2021 Author: Pauline Ashenden - Marketing Manager The 4 pillars of a successful customer service strategy. In a more disrupted, constantly-changing world, successful customer service requires a new approach. Published on: October 04, 2021.

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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

For example, a global logistics company using Salesforce reduced its customer service response time by 40% through AI-powered chatbots. By integrating AI chatbots into your customer service strategy, your company can reduce response times, handle routine inquiries efficiently, and improve overall customer satisfaction.

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When to Outsource Customer Support: Is Now the Time for a Pilot Program?

BlueOcean

You may also be outsourcing some portion of your customer support today, but you need more help, or you need a niche partner to support a new product or initiative. When the “customer support formula” to scale doesn’t feel right anymore, it may be time to make a change. And change is difficult.

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8 Customer Service Strategies to Deliver a World-Class Experience

Advantage Communications

Customer service is the foundation of any business. When done well it will boost profits, enhance brand reputation, generate repeat business, give companies a competitive edge and increase customer retention.

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Restaurant Reputation Management: Increase Diner Feedback & Demand

InMoment XI

Regular training sessions keep staff updated on any new protocols, menu changes, or customer service strategies. This ensures they’re always prepared to offer top-tier service. Well-trained staff can turn first-time diners into loyal customers by creating a welcoming and memorable experience.

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From Boomers to Gen Z: The Key to Multigenerational Customer Service

CSM Magazine

Strategies for Cross-Generational Customer Service Having cracked the code on what makes each generation tick, we can start building a multigenerational customer service strategy that truly speaks to everyone. Build a Multi-Channel Support Strategy Each generation has its favored communication channels.