Sat.Oct 17, 2020 - Fri.Oct 23, 2020

Kustomer Adds Instagram Messaging Integration to Fuel Social Commerce and Customer Service


Brands on Instagram can now engage with followers, leverage influencer connections, and resolve support issues at scale inside the Kustomer omnichannel CRM platform.

2020 82

5 Top Customer Service Articles For the Week of October 19, 2020


Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. What Is Voice of the Customer and What Does it Mean for Customer Experience? by Scott Clark.

2020 65

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Digital Customer Service Is More Than Just A Channel

NICE inContact

NICE inContact CXone has all your needs covered, from 30+ channels, to digital-ready workforce management and quality management, all under one hood with one seamless experience.

2020 62

SurveyMonkey vs Qualtrics: Detailed Comparison


Online surveys have never been so crucial in the business world as it is now. Every business wants to impress its customers. Well, that’s the only way to stay alive as your competitors will take the whole stadium if you give them an inch.

2020 56

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Webinar: Reduce Cost by Connecting With Customers More Easily

CSM Magazine

Registration is now open for the next Reuters Events Customer Service webinar: ‘Reduce Cost By Connecting With Your Customers More Easily’. Hear from a Global VP at DHL, a telecoms expert and a CX leader. Register for FREE to join live or pre-order the recording!

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Part 3: Enabling Collaboration of Customer Support Teams in Remote Environments

Team Support

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers.

2020 52

79 Market Research Questions That Will Help You Get Useful Results

Magellan Solutions

Valuable answers come from valuable questions. In this article, you’ll learn about the top market research questions you can ask to obtain useful insights from your potential and existing market. What you’ll learn: What is market research? How to write market research questions.

2020 52

Top Shopify Customer Support Apps for October 2020

CSM Magazine

With keen competition in the eCommerce space, customer service is a top priority. Alon Ghelber looks at some of the top Shopify Customer Support apps available today. The transition from physical stores to eCommerce was happening at a vigorous pace before the COVID-19 crisis.

2020 52

Home away from home: Guest experience in hospitality


As the hospitality sector heads into uncharted waters, the guest experience needs to remain top-of-mind. In light of recent mass layoffs—namely, Disney theme parks, Carnival Cruise Line and MGM Resorts—one […]. The post Home away from home: Guest experience in hospitality appeared first on PK.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Rediscover Respect The Hugely Underused Emotion | #LeadMorale

Kate Nasser

Rediscover respect to unleash your true potential in leading morale, serving customers, & relationships. Kate Nasser The People Skills Coach™. The post Rediscover Respect The Hugely Underused Emotion | #LeadMorale appeared first on

2020 54

Building and Using a Customer Service Scorecard with Empathy Statements


Measuring empathy in customer service is like a construction project. But have no fear, you don’t need a permit

Small Things That Have a Dramatic Impact on Your Customer’s Experience

Beyond Philosophy

When you bring attention to something, it influences people’s behavior. For example, The food and household goods supplier in the UK, Tesco, was recently accused of profiteering by raising the prices of a yeast extract spread called Marmite. There was quite an uproar about it in the UK. You would think that this would mean sales of Marmite would go down. You would be wrong. After the kerfuffle about the love-it-or-hate-it spread, Marmite sales increased by 61 percent.

2020 60

CMB Spotlight: Lori Vellucci

Chadwick Martin Bailey

Lori brings more than two decades of insights experience to her work with leading brands—translating business challenges into action, providing the voice of the consumer for both strategic and tactical initiatives to build brand and drive business results.

2020 52

Let's Start a Community Revolution

Speaker: Bill Johnston Chief Community Officer, Structure 3C

Join us on Tuesday, October 20th 12 PM ET for a webinar led by Bill Johnston, founder of Structure3C, as he walks us through the process he calls a "community revolution" - reflection, reckoning and revolutionary leadership. This webinar will explore the most effective strategies and tactics to forward the idea, practice, and value of community inside your organization.

What Does Healthy Employee Engagement Look Like?

Second to None

Your employees can tell you a lot about your organization. The people on your team interact with customers, drive your operation, and affect financial performance. Exceptional organizations stay on the pulse of their employees’ experiences and respond to ideas and concerns.

Markies Monday: 5 Strategies for Creating a Connected Customer Ecosystem

Smarter CX

We’re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Oracle Markie Awards and its categories, finalists, and winners. Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last.

How to Create an FAQ Page and Use It In Your Chat Widget.


In this blog, we will help you to understand : What is the FAQ page How to create a faq page? Tool and steps to deploy it on your chat widget Benefits of the FAQ page Also, we will help you in improving your customer experience, be efficient, rank higher, and increase brand goodwill altogether. [.].

2020 52

How to combat shopping cart abandonment on mobile


Three reasons why users abandon shopping carts on mobile devices and how to overcome them. Articles

2020 204

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

How to Improve Customer Service with 6 Simple Steps


Practice Positivity | 2. Be Patient | 3. Keep Things Simple | 4. Actively Listen |. Remain Composed | 6. Be Confident. Customer service is the heart of any successful business.

2020 52

Protect, respond and recover: 3 pillars for remote security in the contact center


Remote contact centers present unprecedented challenges. A major shift to working from home has sparked new concerns for security officers who worry about the possibility of a data breach damaging the entire organization. Most (78%) IT leaders say employees have put data at risk in the last year.

2020 US Election: Tax Tribulations

Brandwatch CX

2020 60

Socially Responsible Gaming Marketing Practices


The post Socially Responsible Gaming Marketing Practices appeared first on Optimove. library

2020 52

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!

4 benefits of combining customer training programs with a customer community


“A company’s success is dependent on their customers’ ability to successfully use its products, and derive meaningful outcomes from its features and services.” — Sandi Lin, CEO & Co-Founder, Skilljar. Isn’t that the truth?! ??. Self-service customer support Customer Success User communities

2020 52

Predictions 2021: Cloud Computing Powers Pandemic Recovery

Forrester's Customer Insights

Get a deep-dive on Forrester's prediction that cloud computing will help companies around the world accelerate pandemic recovery in 2021. Age of the Customer Cloud Computing Trends Cloud Security prediction

2021 32

How Crocs Became Cool (Yes, Seriously)

Brandwatch CX

2020 49

Europe Predictions 2021: Protecting Personal Data Remains A Priority In The EU

Forrester's Customer Insights

After an unpredictable 2020, next year will still be a year of uncertainty and change. Despite this uncertainty, Europe will maintain a clear commitment to data protection. As communities, consumers, and businesses leave the pandemic behind, they will embrace a new normal.

2021 30

B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.