SOFTWARE DOWNLOAD

SAP Customer Experience

The SAP Download Manager is a free tool that allows you to download multiple files simultaneously, or to schedule downloads to run at a later point in time. You can download the SAP products that are associated with your S-user ID.

3 Downloadable Resources to Help You Earn Customer-Driven Growth

Customer Bliss

I’ve been sharing business lessons to help you “ make mom proud ” from my book, and along the way, we’ve created some companion downloadable resources for you as extra takeaways. Are you doing all that you can to help your company earn customer-driven growth? The key word here, is, earn. You can earn customer growth by anticipating their needs, extending patience, and showing respect at all times.

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3 Actions to Unite Internal and Customer-Facing Departments + Downloadable Audit

Customer Bliss

Download it to take it for yourself. In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.

Have You Downloaded “The 2015 Customer Experience Outlook”?

Customer Bliss

Download your free copy of the ebook. I was honored to be a part of this ebook, The 2015 Customer Experience Outlook – A Collection of Ideas for the Year Ahead brought to you by Kerry Bodine & Doberman. It’s is a collection of ideas from customer experience authors, designers, and industry leaders. I contributed an article about five competencies for Chief Customer Officers. Make the ebook a part of your customer experience toolkit. You’ll also find articles from: B.

2015 155

How eCommerce Fits Into Retail's Post-Pandemic Future

Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.

App Downloads Showcase the Requirement to Continue Delivering Great Customer Service

CSM Magazine

With the assistance of different data sources, Gravitee wanted to display real-time updates of some of the USA’s most popular apps that were being downloaded so far in 2021. The Impact of Daily App Downloads on Businesses. The number of people downloading apps is at an all-time high.

Fix Your Weakest Link: Downloadable Customer Experience Checklist

Oracle

The post Fix Your Weakest Link: Downloadable Customer Experience Checklist appeared first on SmarterCX. You’ve heard the phrase, “a chain is only as strong as its weakest link.” ” In customer experience, an exposed weak link—whether it’s marketing, service, or even your employees—can mean the difference between winning and losing customers to competitors, despite having the best product or service offer.

Download our Free CSAT Toolkit

GetFeedback

Access best practices, a customer satisfaction survey template, and our new interactive CSAT calculator. Tools

Business surveys – 16 free questionnaire templates you can download

Qualtrics

Download your free CSAT survey template. Download your free NPS survey template. Download your free website satisfaction survey template. Download your free post-event feedback survey template. Download your free customer service survey template.

Consumer Insights PDF: Downloadable Custom Insights

DemandJump

Consumer insights are critical for agencies and marketing teams seeking better opportunities to speak to their audiences and provide a better journey to conversion. Consumer Insights Organic Search

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Download lastminute.com Case Study

Optimove

The post Download lastminute.com Case Study appeared first on Optimove

What Is A Customer Journey Map? (Free Downloadable Template)

Feedbackly

Download your FREE Customer Journey Map Template: Download template. Free Downloadable Template) appeared first on Feedbackly Blog. Insight customer customer experience customer feedback Customer journey customer journey map customer journey mapping cx download feedback map Marketing template

Answers to Some of Your Most Pressing CX Questions Are Just a Download Away

NICE inContact

If your curiosity is piqued, the good news is that the full report is available as a free download. The post Answers to Some of Your Most Pressing CX Questions Are Just a Download Away appeared first on NICE inContact Blog. Does your company have a true understanding of what your customers want, need and think? Specifically, how do your customers feel about your customer service? Have they embraced your new, leading-edge, AI-enabled chatbots? How about the latest digital channels?

Changes in Consumer Habits | Download the Report

IntouchInsight

Read about the findings from the large-scale survey we conducted in early May, on changes to consumer behaviors since the inception of COVID-19. Leveraging our platform, we received over 2000 responses and identified some pretty amazing findings

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

Download Rush Street Case Study

Optimove

The post Download Rush Street Case Study appeared first on Optimove

Download Sweaty Betty Case Study

Optimove

The post Download Sweaty Betty Case Study appeared first on Optimove

[Free download] The Ultimate Digital Voice of the Customer Buyer's Kit

iPerceptions

Today, customers are in control. The power is increasingly shifting from the brand to the digital customer, which has completely overturned the traditional understanding of the customer journey. This means that digital-empowered consumers often know more about products, services, pricing and reputation than the brands themselves. Customer Experience

How to Download a Facebook Video: The Complete Guide

SurveySparrow

But how exactly do you download a Facebook video to achieve that purpose? Anyway, before delving into that matter, let’s see why most of us want to download a Facebook video. Why Download a Facebook Video? How to Download a Facebook Video? Press the Download button.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

Purchase Order Format – Download FREE Purchase Order Forms in Excel & PDF!

SurveySparrow

In this blog post, we go all guns blazing on the different purchase order formats you can download in a click! So, here are some of the most popular purchase order formats: Purchase Order Format in Excel [Downloadable]. Purchase Order Format in PDF [Downloadable & Editable].

3 Leadership Buzzwords that Exist for the Best Reasons

Experience Investigators by 360Connext

You can download it here.). Blog Customer Experience Featured buzzwords CCW communication culture Customer Contact Week download engagement leadership motivation report research resources transformationThanks to a fun report from CCW , Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is growing. And I agree.

2018 156

Want Greater CX Success? Build Your CX Success Statement

Experience Investigators by 360Connext

Brand Culture downloadable time-sensitiveWhat Does CX Success Look Like in Your Organization? “Our top CX goal is to create an all-around customer experience.” ” Sure, this sounds nice… But when you really think about it, it doesn’t really say much, does it?

2020 143

Get the Enalyzer app without downloading it

Enalyzer

As a survey administrator, you don’t have to get used to a new way of doing things by downloading an app, instead, you can log into your account using whatever device you have at hand and edit your surveys, send them out, check up on reports – anything you need whenever you need it. Did you know you can get Enalyzer on your phone’s home screen next to your other apps? Go to enalyzer.com and save a shortcut on your phone, so accessing your Enalyzer account is even easier.

The Ultimate Guide to Customer Service in 2022

The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience.

FREE TEMPLATE – Download Our Free Customer Journey Map Template for eCommerce Companies

Feedbackly

For eCommerce, this puzzle can be very complex or it can be very straight forward – The post FREE TEMPLATE – Download Our Free Customer Journey Map Template for eCommerce Companies appeared first on Feedbackly. Insight customer feedback Customer journey customer journey map download ecommerce feedback feedbackly free insight learn templateA customer journey map is like a puzzle.

You Need to Know the TRUTH About Customer Empathy!

Experience Investigators by 360Connext

Blog Customer Experience Featured 2018 contact center Customer Contact Week customer journey customer touchpoint download empathy leadershipWe toss the word empathy around these days, especially in customer experience circles. And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions.

2018 110

You Need to Know the TRUTH About Customer Empathy!

Experience Investigators by 360Connext

Blog Customer Experience Featured 2018 contact center Customer Contact Week customer journey customer touchpoint download empathy leadershipWe toss the word empathy around these days, especially in customer experience circles. And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions.

2018 109

How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet

Genroe

Download the NPS spreadsheet In this post we will calculate Net Promoter Score in Excel using the COUNTIF function. The post How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet appeared first on Genroe. I’ve created a free Excel spreadsheet with the NPS calculation already included. Before we do that let’s have a quick review of the formula for NPS. Calculating Net Promoter Score in Excel NPS is calculated using […].

Investing Wisely in your CX Tech Stack

Why does your organization need to focus on building a great CX? Because a good customer experience is attributable to better revenue on your end, and higher satisfaction for your customers. Of the companies that have improved CX, how many do you think saw an increase in revenue? An enormous 84% of them. Are you heading in the right direction to maximize your ROI and cost savings across your organization? Download the eBook today to focus on building a great CX!

How to Optimize eCommerce Conversion with On-Site Feedback

UserReplay

Downloads Voice of CustomerOn-Site customer feedback actively helps to improve eCommerce conversion. So we are bringing you this Playbook to increase the understanding of its unique strengths. On-site eCommerce feedback is a simple and effective Voice of Customer (VoC) tool.

2021 52

Free Download: Sample 30-60-90 day plan; playbook for Customer Success Managers

SmartKarrot

The post Free Download: Sample 30-60-90 day plan; playbook for Customer Success Managers appeared first on SmartKarrot l Comprehensive Customer Success. Goes without saying, overcoming a new job’s learning curve could put a lot of pressure on you.

Pandemic Impact on SaaS Customer Success (Survey Results)

CSM Practice

Download our FREE COVID-19 Customer Success Checklist , essential guide for your teams working remotely and for those preparing to return to the office. (Week of May 10, 2020).

2020 72

200 Amazing Customer-Obsessed Topics and More!

Experience Investigators by 360Connext

Blog Customer Experience customer service Featured audio authors business c-suite download iTunes podcast podcasting radio thought leadersI’ll be honest. When we started recording episodes for our Crack the Customer Code podcast, I wasn’t sure if my co-host Adam Toporek and I would have enough to discuss. I mean, how much is there, really, to say about customer experience and customer service? And yet… Week after week, episode after episode…we kept talking!

2017 110

The 2022 State of CX Report

Uncover the emerging trends that are influencing the decision-making and strategies driving the new era of customer experience.