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Customer Bliss
JANUARY 11, 2019
I’ve been sharing business lessons to help you “ make mom proud ” from my book, and along the way, we’ve created some companion downloadable resources for you as extra takeaways. These new behaviors will impact how your employees treat customers, ultimately driving positive change and growth.
InMoment XI
OCTOBER 10, 2022
Take a step towards higher response rates by downloading the document below! Download the White Paper. If you are looking for technical and non-technical solutions to create the ultimate e-mail survey invitation, look no further. Start measuring Net Promoter Score with InMoment.
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InMoment XI
DECEMBER 9, 2024
To learn more about how organizations are utilizing AI without losing the human touch, download this guide today! Thank you Your download will begin shortly. If it doesn’t, click on the download button. Key takeaway: Thoughtful AI integration, with human oversight, augments customer connections rather than replacing them.
Experience Investigators by 360Connext
OCTOBER 17, 2018
You can download it here.). My esteemed colleagues in the report declared the three words that matter most to them – to dispel the idea of these words as purely buzz. I loved their answers, and thought I’d throw in a few of my own. Don’t forget to read the full report! Is that odd?
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Download the eBook now to see how Conversational AI will affect your business. In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels.
InMoment XI
NOVEMBER 16, 2023
Download the full summary of our XI Forum Europe 2023 here By aligning strategies with the intertwined needs of customers, employees, and the business, companies can drive impactful improvements that lead to sustainable growth and enhanced customer loyalty.
InMoment XI
JUNE 24, 2015
Download the free ebook here. This post comes from chapter 8 of MaritzCX’s new book Customer Experience is Your Business. When I was growing up, a 50-cent, bottomless cup of coffee was the norm. People would have laughed at the thought of a five-dollar cup of joe, and yet how many of us drive out of. View Article
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Download the report to learn more! This report details three ways you can more effectively capture insights on who is visiting your stores and why, as well as if you are meeting their needs and delivering an exceptional customer experience.
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Download the eBook to learn the 5 essential elements of a CX-first platform that can help you dramatically improve your customer experience without adding more resources. But how can you really make CX a priority when you have competing budget and resource constraints?
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Download the State of Digital Customer Experience 2024 and discover the top five digital CX trends for this year and beyond. This shift requires a reevaluation of how businesses prioritize their contact center operations. With customers expecting faster, more efficient digital interactions, businesses must adapt to stay competitive.
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Download the Value Index for an independent report on vendor evaluations and learn how Verint is ranked as a Leader in multiple categories, including Adaptability, Manageability, Usability, and Product Experience. The Value Index is an assessment of how well vendors address buyers’ requirements for CX software and incorporates all criteria.
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Download the report to learn how executives can find and use VoC data to make more informed business decisions. A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data.
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Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?
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Download this eBook to find out! With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. How can sales organizations meet the buyer along the journey at the perfect time?
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Download the report to learn more! In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.
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