Expert insights. Personalized for you.
Read about the findings from the large-scale survey we conducted in early May, on changes to consumer behaviors since the inception of COVID-19. Leveraging our platform, we received over 2000 responses and identified some pretty amazing findings MORE
Download our FREE COVID-19 Customer Success Checklist , essential guide for your teams working remotely and for those preparing to return to the office. Blog Customer Success Download coronavirus covid19 CSM CSMs customer success customer success executives customer success manager Customer Success Playbooks Customer Success Team SaaS SaaS Solutions survey(Week of May 10, 2020). MORE
But how exactly do you download a Facebook video to achieve that purpose? Anyway, before delving into that matter, let’s see why most of us want to download a Facebook video. Why Download a Facebook Video? But, how you wish it was easily downloadable to your device forever, be it your laptop, tab, or phone. You would need a Facebook video downloader to compensate for the lack of ‘Direct Download’ on Facebook. How to Download a Facebook Video? MORE
The post Free Download: Sample 30-60-90 day plan; playbook for Customer Success Managers appeared first on SmartKarrot l Comprehensive Customer Success. Goes without saying, overcoming a new job’s learning curve could put a lot of pressure on you. Let alone, leave the desire to imprint an indelible impression on your employers. Hail the Lord, there is a way how you can seamlessly adapt to your new milieu. That in technical terms is referred to as a 30-60-90 day plan. MORE
Brand Culture downloadable time-sensitiveWhat Does CX Success Look Like in Your Organization? “Our top CX goal is to create an all-around customer experience.” ” Sure, this sounds nice… But when you really think about it, it doesn’t really say much, does it? MORE
Blog Customer Experience Featured 2018 contact center Customer Contact Week customer journey customer touchpoint download empathy leadershipWe toss the word empathy around these days, especially in customer experience circles. And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions. MORE
As a survey administrator, you don’t have to get used to a new way of doing things by downloading an app, instead, you can log into your account using whatever device you have at hand and edit your surveys, send them out, check up on reports – anything you need whenever you need it. Did you know you can get Enalyzer on your phone’s home screen next to your other apps? Go to enalyzer.com and save a shortcut on your phone, so accessing your Enalyzer account is even easier. MORE
I’ve been sharing business lessons to help you “ make mom proud ” from my book, and along the way, we’ve created some companion downloadable resources for you as extra takeaways. Are you doing all that you can to help your company earn customer-driven growth? The key word here, is, earn. You can earn customer growth by anticipating their needs, extending patience, and showing respect at all times. MORE
Access best practices, a customer satisfaction survey template, and our new interactive CSAT calculator. Tools MORE
Download your free copy of the ebook. I was honored to be a part of this ebook, The 2015 Customer Experience Outlook – A Collection of Ideas for the Year Ahead brought to you by Kerry Bodine & Doberman. It’s is a collection of ideas from customer experience authors, designers, and industry leaders. I contributed an article about five competencies for Chief Customer Officers. Make the ebook a part of your customer experience toolkit. You’ll also find articles from: B. MORE
Download your FREE Customer Journey Map Template: Download template. Free Downloadable Template) appeared first on Feedbackly Blog. Insight customer customer experience customer feedback Customer journey customer journey map customer journey mapping cx download feedback map Marketing template MORE
You can download it here.). Blog Customer Experience Featured buzzwords CCW communication culture Customer Contact Week download engagement leadership motivation report research resources transformationThanks to a fun report from CCW , Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is growing. And I agree. MORE
The post Download lastminute.com Case Study appeared first on Optimove MORE
If your curiosity is piqued, the good news is that the full report is available as a free download. The post Answers to Some of Your Most Pressing CX Questions Are Just a Download Away appeared first on NICE inContact Blog. Does your company have a true understanding of what your customers want, need and think? Specifically, how do your customers feel about your customer service? Have they embraced your new, leading-edge, AI-enabled chatbots? How about the latest digital channels? MORE
The post Fix Your Weakest Link: Downloadable Customer Experience Checklist appeared first on SmarterCX. You’ve heard the phrase, “a chain is only as strong as its weakest link.” ” In customer experience, an exposed weak link—whether it’s marketing, service, or even your employees—can mean the difference between winning and losing customers to competitors, despite having the best product or service offer. MORE
Today, customers are in control. The power is increasingly shifting from the brand to the digital customer, which has completely overturned the traditional understanding of the customer journey. This means that digital-empowered consumers often know more about products, services, pricing and reputation than the brands themselves. Customer Experience MORE
Blog Customer Experience Featured 2018 contact center Customer Contact Week customer journey customer touchpoint download empathy leadershipWe toss the word empathy around these days, especially in customer experience circles. And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions. MORE
The post Download Sweaty Betty Case Study appeared first on Optimove MORE
For eCommerce, this puzzle can be very complex or it can be very straight forward – The post FREE TEMPLATE – Download Our Free Customer Journey Map Template for eCommerce Companies appeared first on Feedbackly. Insight customer feedback Customer journey customer journey map download ecommerce feedback feedbackly free insight learn templateA customer journey map is like a puzzle. MORE
Blog Customer Success Download Video blog certification churn client lifecycle consultants crossfunctional communucation CSM customer accountability customer lifecycle Customer Marketing customer success customer success executives customer success manager proactiveAll businesses promise to deliver value to their customers. The starting point for excellent customer success is that the promises are kept, empowering the customers to achieve their business goals. MORE
The post Download Rush Street Case Study appeared first on Optimove MORE
Download the “6 Steps to Capturing Business Outcomes” cheat sheet to help you get started. You can download it for free here. Blog Download Video blog business outcomes churn CSM customer accountability customer success customer success executives customer success journey QBR Quarterly Business ReviewThe subscription model has changed everything. In reality, it has put all the power in the customer’s hands. This is the power of choice. MORE
Download it to take it for yourself. In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below. MORE
Download the NPS spreadsheet In this post we will calculate Net Promoter Score in Excel using the COUNTIF function. The post How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet appeared first on Genroe. I’ve created a free Excel spreadsheet with the NPS calculation already included. Before we do that let’s have a quick review of the formula for NPS. Calculating Net Promoter Score NPS is calculated using the responses […]. MORE
Your customers cannot be successful if they don’t use your solution offerings. Unfortunately, renewing their subscription contract with you, does not mean they are successful either. It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers. This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. MORE
A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. The job of the customer success team entails myriads of responsibilities, including proper onboarding, increasing product usage, proactively managing accounts, customer engagements, and training , expanding and renewing accounts, and so on. MORE
Blog Customer Experience customer service Featured audio authors business c-suite download iTunes podcast podcasting radio thought leadersI’ll be honest. When we started recording episodes for our Crack the Customer Code podcast, I wasn’t sure if my co-host Adam Toporek and I would have enough to discuss. I mean, how much is there, really, to say about customer experience and customer service? And yet… Week after week, episode after episode…we kept talking! MORE
You can download it here.). Blog Customer Experience Featured buzzwords CCW communication culture Customer Contact Week download engagement leadership motivation report research resources transformationThanks to a fun report from CCW , Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is growing. And I agree. MORE
Blog Customer Success Download VideoYour customers cannot be successful if they don’t use your solution offerings. Unfortunately, renewing their subscription contract with you, does not mean they are successful either. It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers. MORE
Download the NPS spreadsheet In this post we will calculate Net Promoter Score in Excel using the COUNTIF function. The post How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet appeared first on Genroe. I’ve created a free Excel spreadsheet with the NPS calculation already included. Before we do that let’s have a quick review of the formula for NPS. Calculating Net Promoter Score in Excel NPS is calculated using […]. MORE
Download Related Topics Customer Bliss
JANUARY 11, 2019
I’ve been sharing business lessons to help you “ make mom proud ” from my book, and along the way, we’ve created some companion downloadable resources for you as extra takeaways. Are you doing all that you can to help your company earn customer-driven growth? The key word here, is, earn. You can earn customer growth by anticipating their needs, extending patience, and showing respect at all times.
Customer Bliss
DECEMBER 4, 2018
Download it to take it for yourself. In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. The following is a lightly edited transcript of the video below.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
FEBRUARY 5, 2015
Download your free copy of the ebook. I was honored to be a part of this ebook, The 2015 Customer Experience Outlook – A Collection of Ideas for the Year Ahead brought to you by Kerry Bodine & Doberman. It’s is a collection of ideas from customer experience authors, designers, and industry leaders. I contributed an article about five competencies for Chief Customer Officers. Make the ebook a part of your customer experience toolkit. You’ll also find articles from: B.
GetFeedback
FEBRUARY 6, 2020
Access best practices, a customer satisfaction survey template, and our new interactive CSAT calculator. Tools
Advertiser: Frontline Group
There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.
Feedbackly
APRIL 26, 2018
Download your FREE Customer Journey Map Template: Download template. Free Downloadable Template) appeared first on Feedbackly Blog. Insight customer customer experience customer feedback Customer journey customer journey map customer journey mapping cx download feedback map Marketing template
Optimove
NOVEMBER 5, 2018
The post Download lastminute.com Case Study appeared first on Optimove
NICE inContact
MAY 8, 2019
If your curiosity is piqued, the good news is that the full report is available as a free download. The post Answers to Some of Your Most Pressing CX Questions Are Just a Download Away appeared first on NICE inContact Blog. Does your company have a true understanding of what your customers want, need and think? Specifically, how do your customers feel about your customer service? Have they embraced your new, leading-edge, AI-enabled chatbots? How about the latest digital channels?
IntouchInsight
JUNE 3, 2020
Read about the findings from the large-scale survey we conducted in early May, on changes to consumer behaviors since the inception of COVID-19. Leveraging our platform, we received over 2000 responses and identified some pretty amazing findings
Optimove
JULY 7, 2019
The post Download Rush Street Case Study appeared first on Optimove
Advertisement
Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!
.png)
Optimove
JUNE 16, 2019
The post Download Sweaty Betty Case Study appeared first on Optimove
iPerceptions
MARCH 16, 2017
Today, customers are in control. The power is increasingly shifting from the brand to the digital customer, which has completely overturned the traditional understanding of the customer journey. This means that digital-empowered consumers often know more about products, services, pricing and reputation than the brands themselves. Customer Experience
Experience Investigators by 360Connext
OCTOBER 17, 2018
You can download it here.). Blog Customer Experience Featured buzzwords CCW communication culture Customer Contact Week download engagement leadership motivation report research resources transformationThanks to a fun report from CCW , Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is growing. And I agree.
SurveySparrow
JULY 11, 2020
But how exactly do you download a Facebook video to achieve that purpose? Anyway, before delving into that matter, let’s see why most of us want to download a Facebook video. Why Download a Facebook Video? But, how you wish it was easily downloadable to your device forever, be it your laptop, tab, or phone. You would need a Facebook video downloader to compensate for the lack of ‘Direct Download’ on Facebook. How to Download a Facebook Video?
Advertiser: ZoomInfo
Forward-thinking marketing organizations have continuously invested in a database strategy for enabling marketing processes. Download this ebook to learn how to maintain a strategy that includes refreshed information, database cleanses, and an accurate analysis at the same time.
Experience Investigators by 360Connext
AUGUST 26, 2020
Brand Culture downloadable time-sensitiveWhat Does CX Success Look Like in Your Organization? “Our top CX goal is to create an all-around customer experience.” ” Sure, this sounds nice… But when you really think about it, it doesn’t really say much, does it?
Experience Investigators by 360Connext
OCTOBER 17, 2018
You can download it here.). Blog Customer Experience Featured buzzwords CCW communication culture Customer Contact Week download engagement leadership motivation report research resources transformationThanks to a fun report from CCW , Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is growing. And I agree.
Enalyzer
DECEMBER 13, 2017
As a survey administrator, you don’t have to get used to a new way of doing things by downloading an app, instead, you can log into your account using whatever device you have at hand and edit your surveys, send them out, check up on reports – anything you need whenever you need it. Did you know you can get Enalyzer on your phone’s home screen next to your other apps? Go to enalyzer.com and save a shortcut on your phone, so accessing your Enalyzer account is even easier.
Experience Investigators by 360Connext
AUGUST 23, 2018
Blog Customer Experience Featured 2018 contact center Customer Contact Week customer journey customer touchpoint download empathy leadershipWe toss the word empathy around these days, especially in customer experience circles. And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions.
Advertiser: ZoomInfo
Finding a vendor to cleanse and optimize your marketing database can be difficult if you don’t know what to look for. Download the eBook to get the most out of your database cleanse and find an appropriate vendor for your B2B marketing objectives.
Feedbackly
JULY 9, 2019
For eCommerce, this puzzle can be very complex or it can be very straight forward – The post FREE TEMPLATE – Download Our Free Customer Journey Map Template for eCommerce Companies appeared first on Feedbackly. Insight customer feedback Customer journey customer journey map download ecommerce feedback feedbackly free insight learn templateA customer journey map is like a puzzle.
SmartKarrot
JUNE 10, 2020
The post Free Download: Sample 30-60-90 day plan; playbook for Customer Success Managers appeared first on SmartKarrot l Comprehensive Customer Success. Goes without saying, overcoming a new job’s learning curve could put a lot of pressure on you. Let alone, leave the desire to imprint an indelible impression on your employers. Hail the Lord, there is a way how you can seamlessly adapt to your new milieu. That in technical terms is referred to as a 30-60-90 day plan.
Experience Investigators by 360Connext
AUGUST 23, 2018
Blog Customer Experience Featured 2018 contact center Customer Contact Week customer journey customer touchpoint download empathy leadershipWe toss the word empathy around these days, especially in customer experience circles. And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions.
Experience Investigators by 360Connext
MARCH 29, 2017
Blog Customer Experience customer service Featured audio authors business c-suite download iTunes podcast podcasting radio thought leadersI’ll be honest. When we started recording episodes for our Crack the Customer Code podcast, I wasn’t sure if my co-host Adam Toporek and I would have enough to discuss. I mean, how much is there, really, to say about customer experience and customer service? And yet… Week after week, episode after episode…we kept talking!
Advertiser: ZoomInfo
As frustrating as contact and account data management can be, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement. Download ZoomInfo’s latest data-driven eBook aimed to help marketing leaders understand the best practices around choosing a B2B contact data provider.
Genroe
FEBRUARY 15, 2017
Download the NPS spreadsheet In this post we will calculate Net Promoter Score in Excel using the COUNTIF function. The post How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet appeared first on Genroe. I’ve created a free Excel spreadsheet with the NPS calculation already included. Before we do that let’s have a quick review of the formula for NPS. Calculating Net Promoter Score in Excel NPS is calculated using […].
CSM Practice
MAY 12, 2020
Download our FREE COVID-19 Customer Success Checklist , essential guide for your teams working remotely and for those preparing to return to the office. Blog Customer Success Download coronavirus covid19 CSM CSMs customer success customer success executives customer success manager Customer Success Playbooks Customer Success Team SaaS SaaS Solutions survey(Week of May 10, 2020).
Genroe
FEBRUARY 15, 2017
Download the NPS spreadsheet In this post we will calculate Net Promoter Score in Excel using the COUNTIF function. The post How to Calculate Net Promoter Score in Excel, with Downloadable Spreadsheet appeared first on Genroe. I’ve created a free Excel spreadsheet with the NPS calculation already included. Before we do that let’s have a quick review of the formula for NPS. Calculating Net Promoter Score NPS is calculated using the responses […].
CSM Practice
FEBRUARY 24, 2020
A good customer success team drives continuous value to the customer at every point in the customer life-cycle journey. The job of the customer success team entails myriads of responsibilities, including proper onboarding, increasing product usage, proactively managing accounts, customer engagements, and training , expanding and renewing accounts, and so on.
Advertisement
TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!
CSM Practice
SEPTEMBER 25, 2019
Download the “6 Steps to Capturing Business Outcomes” cheat sheet to help you get started. You can download it for free here. Blog Download Video blog business outcomes churn CSM customer accountability customer success customer success executives customer success journey QBR Quarterly Business ReviewThe subscription model has changed everything. In reality, it has put all the power in the customer’s hands. This is the power of choice.
CSM Practice
FEBRUARY 24, 2020
Blog Customer Success Download VideoYour customers cannot be successful if they don’t use your solution offerings. Unfortunately, renewing their subscription contract with you, does not mean they are successful either. It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers.
CSM Practice
FEBRUARY 24, 2020
Your customers cannot be successful if they don’t use your solution offerings. Unfortunately, renewing their subscription contract with you, does not mean they are successful either. It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers. This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey.
CSM Practice
SEPTEMBER 15, 2019
Blog Customer Success Download Video blog certification churn client lifecycle consultants crossfunctional communucation CSM customer accountability customer lifecycle Customer Marketing customer success customer success executives customer success manager proactiveAll businesses promise to deliver value to their customers. The starting point for excellent customer success is that the promises are kept, empowering the customers to achieve their business goals.
Advertiser: ZoomInfo
Many organizations fail to properly evaluate vendors during the selection process. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. After reading, you’ll gain insight into the following components:
60 
Let's personalize your content