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The 3 Trends Customer Experience Professionals Can’t Afford to Ignore

Beyond Philosophy

As a Customer Experience professional, understanding three trends today is imperative. However, if you can accept them, you are poised not only to deliver an excellent experience, but you will also position yourself to move it to the next level of greatness. . The Three Trends You Can’t Ignore in CX Today.

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Four brands that inspire customer experience professionals

MyCustomer

Individuals succeed primarily because they pick someone they admire, follow their example, and.Which four brands most inspire CX professionals? 3rd Aug 2020 Everybody needs a role model, right? By Michael Hinshaw Managing Director.

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12 Ways To Engage With The Customer Experience Professionals Association

Experience Matters

I recently posted about the Past and Exciting Future of the Customer Experience Professionals Association. After reviewing our progress over the last few years, I am even more excited about the future of the organization and what it means for CX professionals worldwide. It’s YOUR organization.

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Customer Experience Professionals: Why We Do What We Do

ijgolding

The post Customer Experience Professionals: Why We Do What We Do appeared first on IJ Golding. If you have a question you’d like us to answer in a future post, please provide it in Comments. This post originally appeared on the CXPA Blog on November 10, 2016.

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The 2022 State of CX Report

It's been a rough couple of years, especially for customer experience professionals. The pandemic has made an already difficult job harder. From drastic shifts in consumer behavior to unexpected supply chain challenges, the CX landscape has dramatically transformed at an accelerated rate.

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What customer experience professionals can learn from entrepreneurs

MyCustomer

5th Jan 2021 Entrepreneurs and startups intuitively understand the need to connect their products and services to the needs of the market - because if.What CX professionals can learn from entrepreneurs. By Michael Hinshaw Managing Director.

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Transformational Leadership – the key to unlocking the competencies of Customer Experience Professionals

ijgolding

If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). One of a growing number of ‘specialists’ in the newly recognised professional field, this group of skilled, experienced practitioners is growing in number on a weekly basis.

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The CX Leader Handbook

So we decided to partner with CX expert Jeannie Walters to help customer experience professionals land their dream jobs. Grab your free copy of The CX Leader Handbook to ace any customer experience interview and succeed in your position for years to come.

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Plugging Your Community Into the Customer Lifecycle

Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth

Customer experience professionals understand the importance of both creating and maintaining thriving and easily available programs that improve CX. Community is a central part of this responsibility yet, there are times when it is difficult for those of us who work in CX to connect your community with your customers’ journey.