Topdown

JANUARY 7, 2019

The Winter 2018-2019 edition of DOCUMENT Magazine includes an application article featuring Topdown and our INTOUCH product. In this article we review the top trends in customer communications management (CCM), with a focus on leveraging the cloud and content services to integrate CCM into a broader digital experience technology stack.

Magazine 48

Magazine Document 2018 2019 48

Currency Alliance

FEBRUARY 5, 2019

To view it please enter your password below: Password: The post Protected: The Loyalty Debate, in Association with Loyalty Magazine appeared first on Currency Alliance. This content is password protected.

Magazine 40

Magazine Loyalty 40

eGain Blogs

FEBRUARY 29, 2024

One of our major telco clients was selected for the “Knowledge Reality” Award, given by KMWorld magazine, the only magazine solely focused on KM technologies and best practices. Clients Top score of 4.9 based on the last 12 months of ratings from our enterprise clients in the Gartner Peer Insights* Reviews.

2024 72

2024 Magazine 2022 Innovation 72

ppt solutions

AUGUST 20, 2019

magazine announced today that PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, was. Magazine appeared first on PPT Solutions. For a second consecutive year, PPT Solutions appears on the prestigious Inc. 5000 list with 353% three-year revenue growth.

Magazine 40

Magazine 2019 Customer Experience Customers 40

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. Magazine, Forbes, U.S. He’s been featured in top-tier publications such as The Wall Street Journal, Inc.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Strativity

AUGUST 22, 2017

Chief-Exec-Magazine-Sept-Oct-2017-Creating-Culture-of-Resilience.pdf (1 download). The post Creating a Culture of Resilience and Empowerment – Chief Executive Magazine appeared first on Strativity. Your PR Department now includes every employee in your organization. Click here for full thought leadership piece.

Magazine 40

Magazine Culture Airlines 2017 40

ppt solutions

AUGUST 13, 2020

Magazine appeared first on PPT Solutions. Appearance on the Inc. The post PPT Solutions Recognized for Third Consecutive Year as One of America’s Fastest-Growing Companies by Inc.

Magazine 52

Magazine 2020 Customer Experience Customers 52

InMoment XI

AUGUST 30, 2019

This article was originally published by the CXFocus Magazine. Creating Relevant Customer Experience Plan With firms failing to perform the core CX management activities and index scores for 2019 not looking promising, at first glance this may look like doom and gloom for the CX sector. However, this actually makes the case for CX stronger.

Roadmap 200

Roadmap Magazine 2019 Article 200

Strativity

AUGUST 22, 2017

The post Creating a Culture of Resilience and Empowerment – Chief Executive Magazine appeared first on Strativity. Your PR Department now includes every employee in your organization. Click here for full thought leadership piece [download id=”21137″].

Magazine 40

Magazine Culture Airlines Download 40

InMoment XI

JANUARY 20, 2024

A retailer would air a commercial on TV or run an ad in a magazine – and cross their fingers that it would resonate with at least a portion of viewers. Ultra-Personalized Experiences for Every Shopper In the world of retail, generic, one-size-fits all communication and experiences were once the norm.

Retail 260

Retail Customer Experience Social Media Magazine 260

Experience Investigators by 360Connext

JANUARY 21, 2015

For example, in the waiting area before boarding the plane in Heathrow Airport, there is a magazine and newspaper rack well-stocked with complimentary publications for passengers. I snagged a Wired magazine before boarding while other passengers were pretty excited about the European football reading. ” Click To Tweet.

Customer Journey 283

Customer Journey Customer Journey Mapping Airlines Magazine 283

ShepHyken

AUGUST 6, 2023

25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. My Comment: I didn’t know Apple had a magazine. (I

Article 62

Article 2023 Customer Service Magazine 62

inSided

MAY 24, 2022

Ebooks, guides, and white papers, all have their place in the content mix, but what about an actual magazine created specifically for CS and community professionals? Introducing: Customer Health Magazine – The magazine for CS and community professionals. Whoever uttered the words “publishing is dead” didn’t see this one coming.

Magazine 52

Magazine White Paper Customers Customer Success 52

ShepHyken

FEBRUARY 6, 2024

I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. It’s time to come back to a very important topic in customer service and customer experience. It also falls under leadership and management. The topic is communication and transparency. Her story is an interesting one.

Communication 88

Communication Magazine Airlines Workshop 88

ShepHyken

FEBRUARY 25, 2024

Louis Magazine (St. Louis Magazine) Shep Hyken helps organizations around the world learn and implement best practices for serving people in a variety of industries. My Comment: I’m honored to be included in this year’s Replicant’s Top 50 CX Innovators List. It is always a privilege to be included on lists like these.

2024 60

2024 Article Customer Service Average Handle Time 60

ShepHyken

FEBRUARY 20, 2024

Before ISG, John was at Edible Arrangements and, before that, CEO of Kenosia, a data and analytics software company that was ranked #1 for customer experience four years in a row by Consumer Goods Magazine.

Magazine 76

Magazine Employee Experience Exceptional Customer Service Customer Retention 76

Strativity

AUGUST 16, 2017

magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group Inc. Magazine Unveils 36th Annual List of America’s Fastest-Growing Private Companies—the Inc. Strativity Group Inc. is the undisputed leader in design and cultural transformation. NEW JERSEY, August 16, 2017 — Inc.

Magazine 40

Magazine 2017 Customer Experience Design Culture 40

Strativity

AUGUST 16, 2017

magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group Inc. Magazine Unveils 36th Annual List of America’s Fastest-Growing Private Companies—the Inc. Strativity Group Inc. is the undisputed leader in design and cultural transformation. NEW JERSEY, August 16, 2017 — Inc.

Magazine 40

Magazine 2017 Customer Experience Design Culture 40

Advantage Communications

APRIL 13, 2020

In fact, despite chatbots being a relatively new technology, a study from Chatbots Magazine found that 67 per cent of consumers expect to either see or use messaging apps when talking to a business. In recent years, AI-powered chatbots have become a huge part of the customer experience.

Customer Service 98

Customer Service Magazine Consumers Customers 98

TechSee

AUGUST 14, 2023

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

CloudCherry

SEPTEMBER 11, 2019

She is a Certified Customer Experience Professional (CCXP). Request a demo. The post EX vs CX and how they need to align appeared first on CloudCherry.

Magazine 199

Magazine Customer Experience Professionals Demo Employee Experience 199

ppt solutions

AUGUST 17, 2021

TULSA, OKLAHOMA, August 17, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today it has been named one of the fastest-growing private companies in the U.S. The annual Inc. 5000 list represents a unique look at the most successful.

Magazine 98

Magazine 2020 Customer Experience Customers 98

CSM Magazine

MARCH 25, 2024

About the Author Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals. For customer service professionals, understanding when and how they can draw the line is part of maintaining the integrity of the service they provide and their own well-being.

Magazine 52

Magazine Call Center Contact Center Document 52

ShepHyken

OCTOBER 21, 2022

This week, we feature an article by Eleanor Hecks , editor-in-chief of Designerly Magazine. Eleanor Hecks is the editor-in-chief of Designerly Magazine. She’s also a web design consultant focusing on customer experience and user interface. She shares how customer experience is a valuable marketing strategy.

Marketing 71

Marketing Customer Experience Magazine Customer Centricity 71

eGain Blogs

JUNE 24, 2022

These awards come on the heels of the Knowledge Reality Award, conferred on BT by the prestigious KMWorld magazine for creating transformational business value from modern knowledge management. In addition, seven eGain clients were ranked #2 and five clients #3 in many other categories! We win when you win!

Consumers 87

Consumers Airlines Magazine Transportation 87

Answer Dash

MARCH 18, 2019

(This article is originally published at Retail Info Systems Magazine ) In an omnichannel world, where consumers have infinite options available to them, customer experience (CX) is the leading way for retailers to achieve success. Read the full feature on RIS Magazine !

Magazine 80

Magazine Customer Experience Retail Omnichannel 80

ShepHyken

NOVEMBER 27, 2023

BONUSES 15 Surprises for Boosting Agent Morale by Call Centre Helper Magazine (Call Centre Helper Magazine) Are you tired of using the same old games and prizes? Then look no further as we have put together some fresh ideas to help boost agent morale in your contact centre – recommended by our consultants panel of industry experts.

Article 66

Article 2023 Customer Service Net Promoter Score 66

Alliance by IFS

MAY 16, 2018

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Astea Chief Operating Officer David F.

Magazine 29

Magazine Government Article Leadership 29

CX Accelerator

JANUARY 11, 2021

As a writing teacher and literary magazine-type person, I loved this. Valuing a healthy level of irreverence. Leslie O’Flahavan , Owner at E-WRITE had this to say, "Tony Hsieh and Zappos show the value of irreverence, but not the grating kind. They revered the customer relationship and upended everything else.

Books 266

Books Return on Investment Magazine Culture 266

Doing CX Right

MARCH 29, 2021

Stacy Sherman explains how to do it right in magazine. Creating a great patient experience requires planning, constant feedback & flawless execution. The post The Patient Experience – How To Do It Right appeared first on Doing CX Right.

Magazine 52

Magazine Feedback Voice of Customer Insights 52

ShepHyken

JUNE 13, 2022

CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. If you say the word “subscription,” most people think of magazines and newspapers. 10 Tips for Success with Subscription Business Models by Amanda Davis. This grew to 29% by 2018. Not anymore!

2022 67

2022 Article Customer Service Magazine 67

Brad Cleveland Blog

DECEMBER 14, 2023

The company’s flagship website and magazine publishes reviews and comparisons of consumer products and services, reaching millions of readers each month. Consumer Reports’ November/December 2023 issue is on newsstands now.

Magazine 26

Magazine 2023 Consumers Customers 26

Brad Cleveland Blog

DECEMBER 14, 2023

The company’s flagship website and magazine publishes reviews and comparisons of consumer products and services, reaching millions of readers each month. Consumer Reports’ November/December 2023 issue is on newsstands now.

Magazine 26

Magazine 2023 Consumers Customers 26

Happy or Not

NOVEMBER 29, 2021

A year on, Miika sat down with Authority Magazine, to share a bit about himself. The post Authority Magazine: Get to know our CEO appeared first on HappyOrNot. This has been the big question over the last two years. In December 2020, we welcomed our CEO Miika Mäkitalo into the HappyOrNot family.

Magazine 36

Magazine 2020 Culture 36

CSM Magazine

FEBRUARY 22, 2024

About the Author Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals. By demonstrating a customer service mindset, you set a powerful precedent for your team and create service experiences that can turn satisfied customers into loyal advocates for your brand.

Customer Service 52

Customer Service Magazine Social Media Feedback 52

CSM Magazine

SEPTEMBER 1, 2022

CSM Magazine. The incredible line-up of senior executive speakers includes: Vice President Customer Care, Showtime Networks. Vice President Customer Experience, HealthNet. Chief Product & Strategy Officer, Playvox. I look forward to you joining us! Ian Miller, Editor.

Webinar 52

Webinar Technology Customer Service Magazine 52

IntouchInsight

SEPTEMBER 8, 2021

In addition to crowning the winner of this year's Intouch Insight-CSP Magazine Customer Experience Award - spoiler alert, it was Lone Star Food Stores - Cameron shared insights from Intouch's bi-annual Changes in Consumer Habits reports as well as the evaluation of eleven convenience store chains considered for the award.

Consumers 62

Consumers Magazine 2021 Leadership 62