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Top 5 Customer Service & CX Articles for Week of January 13, 2025

ShepHyken

Magazine) Maintaining strong connections to customers is essential to business success. BONUS Top Sales Awards Podcast 2024 by Top Sales Magazine My Comment: Im honored that Top Sales Magazine has given me the bronze prize for my Amazing Business Radio podcast. Heres how to do it. Thank you, TSM, for this honor!

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The Dollar Convenience Club

ShepHyken

The word subscription was tied to newspapers and magazines. It read: More like Dollar Convenience Club Theres nothing special about razor blades, but what makes Dollar Shave Club special is its customer experience model, which is built around convenience. Today, almost any business can come up with its own version of a subscription model.

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Top 5 Customer Service & CX Articles for Week of November 11, 2024

ShepHyken

Staff Friendliness by Miika Mäkitalo (CRM Magazine) Looking back on Customer Experience Day, it’s clear that CX has never been a more critical factor for success in retail. The result is a dramatic increase in both the number of customers willing to share feedback and the quality of their responses. One of the Big Retail CX Trends of 2024?

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Create Your CX Charter with These 6 Questions

Experience Investigators by 360Connext

Some provide robust communications programs that include things like a customer experience magazine delivered to leaders monthly. Some do this with a simple technique like adding a customer quote of the week to dashboards.

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Are You Doing Your Best to Drive Customer Service?

CSM Magazine

Implement a Service Employee of the Month Award and reference exception employees in your company newsletter or magazine. You can recognize exceptional employees without spending a lot of money. Exceptional customer service can be your salvation. It will attract new customers and retain current customers.

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Top 5 Customer Service & CX Articles for Week of March 31, 2025

ShepHyken

by CXM Editorial (Customer Experience Magazine) A new global study by UserTesting reveals that brand loyalty does not suffer the consequences of price hikes. All that means is that we understand what our customers want, and now that we have the information, we must use it to create the experience that gets customers to say, Ill be back!

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Top 5 Customer Service & CX Articles for Week of March 24, 2025

ShepHyken

Magazine) Giving back has become a central priority for business leaders across industries. From the perspective of a healthcare executive, youll learn that this can apply to almost any business. 3 Ways Giving Back Can Make Your Business Even Greater by John Hall (Inc.

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