Tricia Morris

MARCH 4, 2016

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards. Interested in learning more about Microsoft’s customer service solution?

Magazine 51

Magazine 2016 Customer Service Customer Satisfaction 51

Strativity

NOVEMBER 2, 2017

Consulting Magazine names Strativity Group to its list of fastest growing consulting firms for the third consecutive year. The Fastest Growing Firms will be featured on www.consultingmag.com , and will be available in the November issue of Consulting magazine on November 10. Hackensack, New Jersey — November 2, 2017.

Magazine 40

Magazine Consulting Measurement 2017 40

Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. A pervasive trend of this year’s Loyalty Magazine Awards was the deployment of niche suppliers to deliver refreshing, remarkable customer experiences. You can see the full list of winners here. Not anymore.

Loyalty 45

Loyalty Magazine 2018 Loyalty Programs 45

Topdown

JANUARY 7, 2019

The Winter 2018-2019 edition of DOCUMENT Magazine includes an application article featuring Topdown and our INTOUCH product. In this article we review the top trends in customer communications management (CCM), with a focus on leveraging the cloud and content services to integrate CCM into a broader digital experience technology stack.

Magazine 48

Magazine Document 2018 2019 48

Currency Alliance

FEBRUARY 5, 2019

To view it please enter your password below: Password: The post Protected: The Loyalty Debate, in Association with Loyalty Magazine appeared first on Currency Alliance. This content is password protected.

Loyalty 40

Loyalty Magazine 40

ppt solutions

AUGUST 20, 2019

magazine announced today that PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, was. Magazine appeared first on PPT Solutions. For a second consecutive year, PPT Solutions appears on the prestigious Inc. 5000 list with 353% three-year revenue growth.

Magazine 40

Magazine Customer Experience 2019 Customers 40

Strativity

NOVEMBER 11, 2015

The World’s Largest CX Transformation firm, Strativity Group, named 36th fastest growing consulting firm by Consulting Magazine — founder Lior Arussy accepts SmartCEO’s Circle of Excellence Award. Strativity Group announces that it was named 36th fastest growing consulting firm by Consulting Magazine. We accept the challenge.”.

Magazine 40

Magazine Customer Experience Consulting Customers 40

ppt solutions

AUGUST 13, 2020

Magazine appeared first on PPT Solutions. Appearance on the Inc. The post PPT Solutions Recognized for Third Consecutive Year as One of America’s Fastest-Growing Companies by Inc.

Magazine 52

Magazine Customer Experience 2020 Customers 52

Strativity

AUGUST 22, 2017

Chief-Exec-Magazine-Sept-Oct-2017-Creating-Culture-of-Resilience.pdf (1 download). The post Creating a Culture of Resilience and Empowerment – Chief Executive Magazine appeared first on Strativity. Your PR Department now includes every employee in your organization. Click here for full thought leadership piece.

Magazine 40

Magazine Culture Airlines 2017 40

InMoment XI

AUGUST 30, 2019

This article was originally published by the CXFocus Magazine. Creating Relevant Customer Experience Plan With firms failing to perform the core CX management activities and index scores for 2019 not looking promising, at first glance this may look like doom and gloom for the CX sector. However, this actually makes the case for CX stronger.

Roadmap 200

Roadmap Magazine Customer Experience 2019 200

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. Magazine, Forbes, U.S. He’s been featured in top-tier publications such as The Wall Street Journal, Inc.

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Customer Service Customers Contact Center Customer Experience 251

Strativity

AUGUST 22, 2017

The post Creating a Culture of Resilience and Empowerment – Chief Executive Magazine appeared first on Strativity. Your PR Department now includes every employee in your organization. Click here for full thought leadership piece [download id=”21137″].

Magazine 40

Magazine Culture Airlines Download 40

inSided

MAY 24, 2022

Ebooks, guides, and white papers, all have their place in the content mix, but what about an actual magazine created specifically for CS and community professionals? Introducing: Customer Health Magazine – The magazine for CS and community professionals. Whoever uttered the words “publishing is dead” didn’t see this one coming.

Magazine 52

Magazine White Paper Customers Customer Success 52

BlueOcean

OCTOBER 4, 2021

Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more).

Customer Experience 194

Customer Experience Customers Customer Care Loyalty 194

Experience Investigators by 360Connext

JANUARY 21, 2015

For example, in the waiting area before boarding the plane in Heathrow Airport, there is a magazine and newspaper rack well-stocked with complimentary publications for passengers. I snagged a Wired magazine before boarding while other passengers were pretty excited about the European football reading. ” Click To Tweet.

Customer Journey 283

Customer Journey Customer Journey Mapping Customers Airlines 283

BlueOcean

OCTOBER 4, 2021

Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more).

Customer Experience 156

Customer Experience Customers Customer Care Loyalty 156

ShepHyken

OCTOBER 21, 2022

This week, we feature an article by Eleanor Hecks , editor-in-chief of Designerly Magazine. Eleanor Hecks is the editor-in-chief of Designerly Magazine. She’s also a web design consultant focusing on customer experience and user interface. She shares how customer experience is a valuable marketing strategy.

Customer Experience 87

Customer Experience Customers Customer Centricity Marketing 87

Advantage Communications

APRIL 13, 2020

In fact, despite chatbots being a relatively new technology, a study from Chatbots Magazine found that 67 per cent of consumers expect to either see or use messaging apps when talking to a business. In recent years, AI-powered chatbots have become a huge part of the customer experience.

Customer Service 98

Customer Service Customers Magazine Customer Experience 98

ppt solutions

AUGUST 17, 2021

TULSA, OKLAHOMA, August 17, 2020 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, announced today it has been named one of the fastest-growing private companies in the U.S. The annual Inc. 5000 list represents a unique look at the most successful.

Magazine 98

Magazine Customer Experience 2020 Customers 98

Strativity

AUGUST 16, 2017

magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group Inc. Magazine Unveils 36th Annual List of America’s Fastest-Growing Private Companies—the Inc. Strativity Group Inc. is the undisputed leader in design and cultural transformation. NEW JERSEY, August 16, 2017 — Inc.

Magazine 40

Magazine Customer Experience Design Customer Experience 2017 40

Strativity

AUGUST 16, 2017

magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group Inc. Magazine Unveils 36th Annual List of America’s Fastest-Growing Private Companies—the Inc. Strativity Group Inc. is the undisputed leader in design and cultural transformation. NEW JERSEY, August 16, 2017 — Inc.

Magazine 40

Magazine Customer Experience Design Customer Experience 2017 40

eGain Blogs

JUNE 24, 2022

These awards come on the heels of the Knowledge Reality Award, conferred on BT by the prestigious KMWorld magazine for creating transformational business value from modern knowledge management. In addition, seven eGain clients were ranked #2 and five clients #3 in many other categories! We win when you win!

Consumers 87

Consumers Airlines Customer Service Banking 87

Answer Dash

MARCH 18, 2019

(This article is originally published at Retail Info Systems Magazine ) In an omnichannel world, where consumers have infinite options available to them, customer experience (CX) is the leading way for retailers to achieve success. Read the full feature on RIS Magazine !

Customer Experience 80

Customer Experience Customers Customer Satisfaction Omnichannel 80

Doing CX Right

MARCH 29, 2021

Stacy Sherman explains how to do it right in magazine. Creating a great patient experience requires planning, constant feedback & flawless execution. The post The Patient Experience – How To Do It Right appeared first on Doing CX Right.

Magazine 52

Magazine Feedback Voice of Customer Customer Experience 52

Alliance by IFS

MAY 16, 2018

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Astea Chief Operating Officer David F.

Magazine 29

Magazine Article Government Customer Experience 29

CSM Magazine

SEPTEMBER 1, 2022

CSM Magazine. The incredible line-up of senior executive speakers includes: Vice President Customer Care, Showtime Networks. Vice President Customer Experience, HealthNet. Chief Product & Strategy Officer, Playvox. I look forward to you joining us! Ian Miller, Editor.

Customer Service 52

Customer Service Webinar Technology Customers 52

CloudCherry

SEPTEMBER 11, 2019

She is a Certified Customer Experience Professional (CCXP). Request a demo. The post EX vs CX and how they need to align appeared first on CloudCherry.

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Customer Experience Professionals Customer Experience Employee Experience Demo 199

ShepHyken

JUNE 13, 2022

CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. If you say the word “subscription,” most people think of magazines and newspapers. 10 Tips for Success with Subscription Business Models by Amanda Davis. This grew to 29% by 2018. Not anymore!

Customer Service 77

Customer Service Article 2022 Customers 77

Happy or Not

NOVEMBER 29, 2021

A year on, Miika sat down with Authority Magazine, to share a bit about himself. The post Authority Magazine: Get to know our CEO appeared first on HappyOrNot. This has been the big question over the last two years. In December 2020, we welcomed our CEO Miika Mäkitalo into the HappyOrNot family.

Magazine 36

Magazine 2020 Culture 36

Zonka Feedback

DECEMBER 23, 2021

According to Customer Experience Magazine, Only one out of every 26 customers is likely to bring up their complaints. The other 25 customers will simply take their business elsewhere without a word.

Feedback 52

Feedback Customers 2022 Magazine 52

InMoment XI

DECEMBER 11, 2012

Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. To kick it off, Michael questions: Do consumers from different economic standing, different life situations, etc.

Magazine 200

Magazine Customer Experience Article Consumers 200

InMoment XI

DECEMBER 11, 2012

Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. To kick it off, Michael questions: Do consumers from different economic standing, different life situations, etc.

Magazine 200

Magazine Customer Experience Article Consumers 200

InMoment XI

DECEMBER 11, 2012

Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. To kick it off, Michael questions: Do consumers from different economic standing, different life situations, etc.

Magazine 200

Magazine Customer Experience Article Consumers 200

IntouchInsight

SEPTEMBER 8, 2021

In addition to crowning the winner of this year's Intouch Insight-CSP Magazine Customer Experience Award - spoiler alert, it was Lone Star Food Stores - Cameron shared insights from Intouch's bi-annual Changes in Consumer Habits reports as well as the evaluation of eleven convenience store chains considered for the award.

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Consumers Magazine Customer Experience Insights 62

Natalie Petouhof

AUGUST 31, 2022

Dr. Natalie is often quoted in NYTimes, USA Today, Bloomberg Businessweek, CRM Magazine, and Peppers and Rogers 1-to-1 Magazine and is also a featured commentator on TV and radio. She believes we can imbue technology with our hopes and dreams for a future focused on bettering humanity.

Customers 52

Customers Customer Centricity Magazine Consulting 52

Peter Lavers

FEBRUARY 2, 2021

We’re happy to report that Peter Lavers has been voted by the readers of the UK’s Customer Experience (CX) Magazine as one of the top 50 CX Professionals. You can read the full list of the top 100 CX professionals by clicking here.

Customer Experience 52

Customer Experience Magazine Leadership Customers 52

CSM Magazine

MARCH 2, 2022

CSM Magazine. Customer experience must be a unified strategy with service at the core, and these leaders are taking the steps to identify what we need to gain traction and exceed customer expectations in 2022. We hope you find this report valuable! Ian Miller, Editor.

Customer Experience 52

Customer Experience Customers Customer Service Customer Centricity 52