Experience Investigators by 360Connext

OCTOBER 8, 2024

Outside his speaking and consulting, Rohit has taught persuasive speaking and global marketing as an adjunct professor at Georgetown University, is frequently quoted in the global media and writes a monthly column on non-obvious ideas for Inc magazine. Rohit lives in the Washington DC area with his wife and is a proud dad of two boys.

2024 143

2024 Magazine Entertainment Workshop 143

Experience Investigators by 360Connext

DECEMBER 3, 2024

Top 10 Online Marketing Experts, Forbes Top 50 Marketing Influencer, Entrepreneur Magazine Top 25 Content Marketers, Express Writers/Buzzsumo Top 10 Social Media Influencers, Social Media Explorer Follow Andy and Orbit Media on… LinkedIn: linkedin.com/in/andycrestodina/ LinkedIn: linkedin.com/company/orbit-media-studios-inc./

2024 143

2024 Social Media Magazine Retail 143

Retently

AUGUST 1, 2024

Others, like magazines, are sold on a monthly subscription and are only as relevant as the latest issue. The third is advertising , whether digital or in print, television, radio, or in public spaces via a billboard or banner. The fourth is repetition.

Net Promoter Score 146

Net Promoter Score Measurement NPS Feedback 146

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. With the growth of the gaming industry, they have evolved into complex forms of art, combining storytelling, music, design, and interactive experiences. Today, games also have the power to develop positive skills, educate, and inspire millions of players worldwide.

Entertainment 105

Entertainment Culture Transportation Social Media 105

CSM Magazine

FEBRUARY 4, 2025

Review streaming platforms, gym memberships, online tools, and magazine services. Review and Cancel Unnecessary Subscriptions Many people are surprised when they review their recurring subscriptions and discover how much theyre spending on unused services. Cancel anything you havent used recently, and be sure to check for hidden charges.

Financial 52

Financial Magazine Events Management 52

CSM Magazine

DECEMBER 19, 2024

Retail theft soared in the first half of 2024, with a rate 24% higher in major U.S. cities compared to the same period in 2023, CNN reports. This theft also costs businesses an average of almost $70 billion per year. In response, some retailers have adopted facial recognition technology to curtail theft and associated losses.

Retail 98

Retail 2024 2023 Technology 98

CSM Magazine

FEBRUARY 4, 2025

From Baby Boomers to Gen Z, each generation has unique expectations, communication styles, and preferences when it comes to customer service. To truly excel in providing a personalized experience, businesses need to adapt their approach to cater to these diverse needs.

Customer Service 64

Customer Service Social Media Multi-Channel Customer Service Strategies 64

CSM Magazine

MARCH 13, 2025

How do you know your customers are truly satisfied? Its a question that can make or break a business. Measuring customer satisfaction isnt just about knowing if people are happyits about understanding what drives loyalty, repeat business, and positive word-of-mouth. Following the right numbers lets companies change how they do things.

Customer Satisfaction 52

Customer Satisfaction Metrics Measurement Net Promoter Score 52

CSM Magazine

FEBRUARY 6, 2025

A customer service roadmap is a strategic plan that outlines the goals, processes, and milestones needed to offer exceptional customer support.

Roadmap 83

Roadmap Customer Service Net Promoter Score NPS 83

CSM Magazine

JANUARY 20, 2025

Understanding how SEO metrics tie to customer satisfaction is no longer optionalit’s essential. Metrics like bounce rate, time on site, and keyword rankings don’t just track website performance; they reveal how well you’re meeting customer needs.

Customer Satisfaction 64

Customer Satisfaction Metrics Measurement User Experience 64

CSM Magazine

NOVEMBER 26, 2024

A well-designed customer journey has become essential for brand success, with 73% of consumers emphasizing that customer experience strongly influences their purchasing choices.

Interaction 52

Interaction Engagement E Commerce E-support 52

CSM Magazine

NOVEMBER 6, 2024

Owning a franchise offers the chance to build on a popular brand’s success, but outstanding customer service is key to thriving. Great customer service helps franchise owners stand out, build trust, and keep customers coming back.

Customer Service 52

Customer Service Loyalty Programs Loyalty Feedback 52

CSM Magazine

FEBRUARY 28, 2025

Financial fraud is on the rise, impacting organizations across the globe and costing billions of dollars each year. From cybercriminals breaching payment systems to internal bad actors manipulating data for personal gain, the array of threats facing financial institutions has become both widespread and increasingly sophisticated.

Government 52

Government Financial Banking Technology 52

CSM Magazine

MARCH 11, 2025

With travelers demanding seamless journeys and memorable experiences, airports have risen to the challenge, setting new standards in customer satisfaction. The Airports Council International (ACI) World , in partnership with Amadeus, recently unveiled the 2024 ASQ Airport Experience Awards winners.

2024 52

2024 Customer Experience Travel 2025 52

CSM Magazine

MARCH 11, 2025

Increasing adoption of AI-driven support solutions and omnichannel communication is transforming customer service experiences. According to a new report published by Market Research Future (MRFR), the Customer Service Market Size is anticipated to rise from USD 470.88 billion in 2024 to USD 800.0

Customer Service 52

Customer Service E Commerce Marketing E-support 52

CSM Magazine

JANUARY 2, 2025

For customer service professionals, saying no isnt always easy. After all, we’ve been conditioned to prioritize the customers needs and create a positive experience. The reality is, there are situations where you have no choice but to decline a customers request.

Customer Relationships 52

Customer Relationships Article Customer Service Loyalty 52

CSM Magazine

OCTOBER 29, 2024

In the world of online casinos, it’s no longer just about offering the biggest bonuses or the most enticing games. Today, exceptional customer service has become a crucial factor in attracting and retaining players.

Customer Service 52

Customer Service Exceptional Customer Service Social Media Customer Service Representative 52

CSM Magazine

JANUARY 3, 2025

Empathy is essential in customer support, but how do you know if its actually making a difference? Measuring empathy might sound trickyafter all, how do you quantify something so emotional? But there are effective ways to assess its impact.

Measurement 52

Measurement Net Promoter Score Effort Score NPS 52

CSM Magazine

DECEMBER 3, 2024

In today’s fast-paced world, delivering exceptional customer service requires more than just a great team. The right tools can transform how your support operates, making it faster, smarter, and more efficient for businesses using Zendesk.

2025 52

2025 Customer Experience Exceptional Customer Service Omnichannel 52

CSM Magazine

DECEMBER 3, 2024

In a world that’s more interconnected than ever, customer service has transformed. It’s no longer about merely resolving issues; it’s about building relationships across borders, languages, and cultures. This is where cultural intelligence (CQ) steps in—a vital competency that allows businesses to connect authentically with a global audience.

Culture 52

Culture Customer Service Net Promoter Score Customer Satisfaction 52

CSM Magazine

MARCH 10, 2025

The online casino industry is hyper-competitive. There is a limit to how much a casino can give away in promotions to acquire a new customer, and there are only so many games that publishers are distributing. One way, though, to differentiate is through customer service – particularly for low deposit casinos.

Customer Service 52

Customer Service Multi-Channel Exceptional Customer Service Hospitality 52

CSM Magazine

NOVEMBER 17, 2024

A fresh wave of enterprise-grade tools are helping businesses keep customers happy. Scott Yelton, senior director of product development for Windstream Enterprise, takes a closer look. Not long ago, analysts at PwC provided their simple formula for businesses to grow revenue and build loyalty with customers: “ Experience is everything. Get it right.

Communication 59

Communication Contact Center 2007 2024 59

CSM Magazine

MARCH 5, 2025

Smart support team training needs a plan, fresh ideas, and a solid business background. For professionals aspiring to lead customer support departments, such as Customer Service Managers or Directors, business educationincluding programs like MBAs, BSc in Management (BIM), and Master in Management (MIM)plays a crucial role.

E-support 52

E-support Leadership Customer Satisfaction Communication 52

CSM Magazine

MARCH 5, 2025

Strong client relations with long-term retention depend heavily on the practice of appreciating clients. Financial advisory clients wish to experience higher value and greater respect than the standard transactional service provides them.

Financial 52

Financial Seminar Events Presentation 52

CSM Magazine

MARCH 4, 2025

Product returns are a fact of life for most businesses. Whether its a sizing issue, a defective item, or simply a change of heart, customers value the opportunity to return productsand they expect the process to be hassle-free.

Management 52

Management Transportation Retail Technology 52

CSM Magazine

JANUARY 28, 2025

Gone are the days of relying solely on demographic data and periodic surveystoday’s businesses have access to AI-driven customer insights, a game-changer for growth. By leveraging AI, companies can make decisions rooted in data, improve customer satisfaction, and ultimately grow their revenue.

Customer Insights 52

Customer Insights Insights E Commerce E-support 52

CSM Magazine

JANUARY 27, 2025

Excellent customer service isnt just a nice-to-have for online wholesale storesits a necessity. But how do you deliver that level of care when transactions happen entirely online? Its simpler than you might think. Small shifts in communication, support, and responsiveness can create loyal customers who choose your store every time.

Customer Service 52

Customer Service Multi-Channel Social Media Communication 52

CSM Magazine

JANUARY 6, 2025

Empathy is more than a theorymany companies have made it the cornerstone of their customer support strategy. By putting themselves in their customers shoes, these brands have built trust, loyalty, and sterling reputations. Lets take a closer look at how some of the best-known companies use empathy in their customer interactions.

Connections 52

Connections Interaction Brands Customer Satisfaction 52

CSM Magazine

DECEMBER 10, 2024

The cryptocurrency industry has grown rapidly over the past decade, with more businesses and individuals adopting digital currencies. As the market becomes increasingly competitive, offering exceptional customer service has never been more crucial for cryptocurrency companies.

Customer Service 52

Customer Service Multi-Channel Exceptional Customer Service Document 52

CSM Magazine

NOVEMBER 7, 2024

Customer service teams handle thousands of conversations that demand expertise beyond standard support skills. One of the unfortunate limitations of having specialized teams is that they may flounder outside their area of expertise.

Customer Service 52

Customer Service Sales Connections Communication 52

CSM Magazine

NOVEMBER 5, 2024

Dynamics 365 is a powerful tool for businesses focused on strengthening their customer service. The customer experience management market is on track to grow at a 15.4% compound annual growth rate (CAGR) through 2030, underscoring the rising importance of tools that centralize and improve customer interactions.

Customer Service 52

Customer Service Management 2030 Omnichannel 52

CSM Magazine

OCTOBER 22, 2024

In today’s fast-paced digital world, customer experience (CX) has become the cornerstone of business success. Small and medium-sized enterprises (SMEs) are increasingly turning to tools like Salesforce for SME to streamline their operations and improve customer interactions.

Technology 52

Technology Customer Experience Omnichannel Touchpoint 52

CSM Magazine

OCTOBER 21, 2024

The outsourcing industry in the Philippines has experienced exponential growth over the past two decades, cementing its reputation as a global leader in customer support services.

Innovation 52

Innovation Customer Experience Omnichannel Social Media 52

CSM Magazine

OCTOBER 21, 2024

Customer service is a crucial component in the highly competitive no ID verification casinos industry. It directly influences the gaming experience, builds customer loyalty, and ultimately drives profitability. Offering effective customer support helps ensure that players are satisfied, reassured, and more likely to return.

Customer Service 52

Customer Service E-support Social Media Customer Service Representative 52

CSM Magazine

NOVEMBER 15, 2024

A robust knowledge base can empower your customers to find solutions on their own, reducing support requests and enhancing overall user experience. Here are ten of the best knowledge base software solutions designed to elevate your customer service: 1.

Customer Service 52

Customer Service Document Article User Experience 52

CSM Magazine

OCTOBER 15, 2024

In any business, the phrase “the customer comes first” isn’t just a buzzword—it’s a guiding principle that can determine success or failure. Whether you’re running a small startup or managing a global corporation, prioritizing your customers’ needs should be at the core of your operations.

Customer Centricity 52

Customer Centricity Innovation Culture Loyalty 52

CSM Magazine

MARCH 6, 2025

Lots of online businesses use Shopifyand for good reason! It’s a really popular platform. It’s easy to use, reliable, and can grow with you. But having a Shopify store is only part of the equation. Customer experience (CX) is everything.

E Commerce 52

E Commerce E-support Rewards Programs Social Media 52