Tricia Morris

MARCH 4, 2016

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards. This month’s CRM Magazine Service Leaders Award announcement adds to our continuing momentum. The post Microsoft Wins in 2016 CRM Magazine Service Leader Awards appeared first on Parature.

2016 47

2016 Magazine Innovation Technology 47

Currency Alliance

JUNE 16, 2020

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. 15,000 members participated before the Loyalty Magazine Awards submission deadline (February 2020), and by March, the trial had been rolled out permanently to stores UK-wide[i]. What this year’s Loyalty Magazine Awards have proven is just to what extent loyalty marketing can become an integral part of the overall marketing mix.

Magazine 40

Magazine 2020 Loyalty Programs Loyalty 40

ppt solutions

AUGUST 13, 2020

Magazine appeared first on PPT Solutions. Appearance on the Inc.

Magazine 52

Magazine 2020 Customer Experience Customers 52

Strativity

NOVEMBER 11, 2015

The World’s Largest CX Transformation firm, Strativity Group, named 36th fastest growing consulting firm by Consulting Magazine — founder Lior Arussy accepts SmartCEO’s Circle of Excellence Award. Strativity group announces that it was named 36th fastest growing consulting firm by Consulting Magazine. SmartCEO magazine announced Strativity founder and CEO Lior Arussy among the recipients of this year’s Circle of Excellence awards.

Magazine 69

Magazine 2015 Consulting Touchpoint 69

Topdown

JANUARY 7, 2019

The Winter 2018-2019 edition of DOCUMENT Magazine includes an application article featuring Topdown and our INTOUCH product. In this article we review the top trends in customer communications management (CCM), with a focus on leveraging the cloud and content services to integrate CCM into a broader digital experience technology stack. Customer Communications Customer Experience

Magazine 48

Magazine Document Article 2019 48

Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. What is great about The Loyalty Magazine Awards is the willingness to share why each brand won their award or received special recognition – which allows us, as practitioners, to learn, and not just enjoy the gin fizz. You can see the full list of winners in this month’s Loyalty Magazine , but here is a selection of the winners which I feel best illustrate where the industry is heading.

Magazine 46

Magazine 2019 Loyalty Programs Loyalty 46

Currency Alliance

FEBRUARY 5, 2019

To view it please enter your password below: Password: The post Protected: The Loyalty Debate, in Association with Loyalty Magazine appeared first on Currency Alliance This content is password protected.

Magazine 40

Magazine Loyalty 2019 40

Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. A pervasive trend of this year’s Loyalty Magazine Awards was the deployment of niche suppliers to deliver refreshing, remarkable customer experiences. The post Loyalty Magazine Awards 2018: Tales of the (Mostly) Expected… appeared first on Currency Alliance. However much you think you know about a topic, some things will still surprise you.

Magazine 43

Magazine 2018 Loyalty Multi-Channel 43

Strativity

AUGUST 22, 2017

Chief-Exec-Magazine-Sept-Oct-2017-Creating-Culture-of-Resilience.pdf (1 download). The post Creating a Culture of Resilience and Empowerment – Chief Executive Magazine appeared first on Strativity. IF AN NBC NEWS TRUCK WERE to park in front of your office, what would your employees do? When I ask this question, most CEOs squirm and mutter the answer we all already know: they would run away.

Magazine 40

Magazine 2017 Airlines Culture 40

Currency Alliance

MARCH 5, 2019

These, and other important questions, were subject of a debate held recently at the Visa Innovation Center in London, and Convened by Annich McIntosh of Loyalty Magazine. Annich McIntosh, Editor, Loyalty Magazine. Annich Mackintosh, Editor & CEO of Loyalty Magazine. An enthusiastic supporter of the concept of loyalty and what it can achieve, Annich has been editor of Loyalty Magazine since its inception, and created The Loyalty Magazine Awards eight years ago.

Magazine 52

Magazine Loyalty Loyalty Programs Entertainment 52

Kustomer

AUGUST 12, 2020

New York, NY – August 11, 2020 – Kustomer , the top-rated CRM for modern customer experiences, announced today that it has been recognized as one of the Fastest Growing SaaS companies of 2020 by SaaS Magazine.

2020 52

2020 Magazine 2015 Omnichannel 52

Strativity

FEBRUARY 14, 2017

the world’s leading customer experience consultancy, proudly announced today that the firm was named to Consulting Magazine’s 2017 Seven Small Jewels ranking. Each February, Consulting magazine shines a light on smaller firms that are shaking up the profession from the bottom up. “We are proud to be among the select few consultancies Consulting Magazine has named to its Seven Small Jewels ranking for 2017,” says Strativity Group President and CEO Lior Arussy.

2017 40

2017 Magazine Consulting Measurement 40

Helpware

AUGUST 12, 2020

Magazine 52

Magazine 2020 52

Astea

MAY 16, 2018

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. As a respected and recognized software vendor for the Field Service industry, the publication looked to the thought leaders at Astea for our take on the “Best-of-Breed” vs. “Stack-Shop” approach to Enterprise Architecture (EA). Astea Chief Operating Officer David F. Giannetto authored the article to explain how we see the industry changing.

Magazine 23

Magazine Government 2018 Article 23

Astea

OCTOBER 2, 2018

The Eighty-Fourth Edition of Business Trends magazine features the latest version of Astea’s Alliance Enterprise field service software. Click here to read the full article in the digital version of Business Trends magazine: To learn more about Alliance™ Enterprise™ and how Astea can become a valued partner to your company, click here. The post Astea in Business Trends Magazine appeared first on Astea.

Magazine 25

Magazine 2018 Article Technology 25

NICE inContact

FEBRUARY 23, 2016

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions. Customer Experience General Multi-channel Contact Center Agent Empowerment Awards CEU Customer Magazine inContact MAX My Agent eXperience

2016 71

2016 Net Promoter Score Magazine 2015 71

Astea

MAY 16, 2018

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. As a respected and recognized software vendor for the Field Service industry, the publication looked to the thought leaders at Astea for our take on the “Best-of-Breed” vs. “Stack-Shop” approach to Enterprise Architecture (EA). Astea Chief Operating Officer David F. Giannetto authored the article to explain how we see the industry changing.

Magazine 20

Magazine Government 2018 Leadership 20

Strativity

AUGUST 16, 2017

magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group Inc. Magazine Unveils 36th Annual List of America’s Fastest-Growing Private Companies—the Inc. Strativity Group Inc. is the undisputed leader in design and cultural transformation. NEW JERSEY, August 16, 2017 — Inc. on its 36th annual Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies.

2017 40

2017 Magazine Customer Experience Design Government 40

Michelli Experience

MARCH 8, 2016

Real leaders care about the size of their heart particularly as it relates to how they care for their people!

2016 43

2016 Consulting Loyalty Magazine 43

Michelli Experience

MARCH 9, 2016

After all, they are the perennial winner of Fortune magazines “Best Companies to Work For” List…. As for the innovative, vital, and soulful culture at Acuity, I will let you read Fortune magazine to learn more about that and how Acuity was chosen the 2nd best workplace in the nation.

2016 43

2016 Consulting Loyalty Magazine 43

Happy or Not

FEBRUARY 8, 2018

The post HappyOrNot® Smileys Attract the Attention of the Iconic New Yorker Magazine appeared first on HappyOrNot. In the February 5, 2018 issue of The New Yorker, HappyOrNot’s rise to notoriety and success was profiled by staff writer David Owen. With the print edition of the article titled “The Happiness Button”, a digital version of the story was posted on their website “Customer Satisfaction at The Push of a Button”.

Magazine 46

Magazine Customer Satisfaction 2018 Article 46

Astea

OCTOBER 11, 2018

Digital Transformation Field Service News & Events alliance enterprise Astea Astea International customer experience customer self-service CX field service field service management field service management software field service trends field technicians field technologies improve customer satisfaction internet of things IoT magazine mobile field service news report Service Lifecycle Management Service Management service management software special report technology

Technology 23

Technology Download 2018 Magazine 23

Storyminers

JULY 7, 2020

This article was originally presented on Customer Engagement Magazine’s website. The post Customer Engagement – March 2014 appeared first on StoryMiners. Appearances Articles

2014 40

2014 Magazine Presentation Customer Engagement 40

MaritzCX

AUGUST 30, 2019

This article was originally published by the CXFocus Magazine. Creating Relevant Customer Experience Plan With firms failing to perform the core CX management activities and index scores for 2019 not looking promising, at first glance this may look like doom and gloom for the CX sector. However, this actually makes the case for CX stronger. View Article. General

Roadmap 200

Roadmap Magazine 2019 Article 200

Heart of the Customer

JULY 13, 2017

I was recently interviewed by Unitron Magazine on best practices in patient experience–check it out here: Unitron Magazine Heart of the Customer Interview. The post Interview: Best Practices in Patient Experience appeared first on Heart of the Customer. Customer Experience

Magazine 65

Magazine 2017 Customer Experience Customers 65

Astea

NOVEMBER 14, 2017

Today we are proud to announce that Astea has been named one of the 10 Fastest Growing SaaS Solution Providers for 2017 by The Silicon Review Magazine. Astea Recognized for Delivering Innovative Cloud Technology and Empowering Service Organizations to Embrace New Business Models . The publication selected Astea International based on its technology fluency, strong customer connections, tactical strategies, problem solving techniques and its belief in true innovation.

2017 20

2017 Magazine 2016 Innovation 20

Heart of the Customer

APRIL 6, 2016

A few months ago I wrote an article for Quirk’s Magazine, about how journey mapping can help you get closer to you customers. October 2015 Quirks Magazine. Download the PDF below to read it (it starts on page 30), or read it here online! The post Walking in their Footsteps appeared first on Heart of the Customer. Customer Experience

Magazine 60

Magazine 2016 2015 Download 60

Advantage Communications

APRIL 13, 2020

In fact, despite chatbots being a relatively new technology, a study from Chatbots Magazine found that 67 per cent of consumers expect to either see or use messaging apps when talking to a business. Artificial Intelligence (AI) is radically changing all types of industries and business, and none more so than IT customer service. In recent years, AI-powered chatbots have become a huge part of the customer experience.

Magazine 50

Magazine 2020 Consumers Technology 50

Answer Dash

MARCH 18, 2019

(This article is originally published at Retail Info Systems Magazine ) In an omnichannel world, where consumers have infinite options available to them, customer experience (CX) is the leading way for retailers to achieve success. Read the full feature on RIS Magazine

Magazine 66

Magazine Retail 2020 Omnichannel 66

Customercount

OCTOBER 22, 2018

Annual Award Contest Celebrates Resort Managers, General Managers and Assistant Managers INDIANAPOLIS, IN (September 12, 2016) – CustomerCount and Resort Trades magazine have announced a partnership to recognize outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.

Magazine 63

Magazine 2016 Hospitality 2018 63

Customercount

AUGUST 5, 2020

On Thursday, August 13, Resort Trades magazine is hosting the third interactive town hall. The focus of this event is to assist resort operators to maintain communications with owners to increase customer satisfaction and engagement.

Customer Satisfaction 52

Customer Satisfaction Magazine Events Engagement 52

Customercount

AUGUST 10, 2020

By Georgi Bohrod, RRP – Reprinted from Resort Trades magazine, with permission After the judges reviewed the nominations for the Fourth Annual CustomerCount® Customer Engagement Professional Resort Trades Award (CEP Award), they were faced with an enviable dilemma.

Magazine 52

Magazine 2020 Customer Engagement Engagement 52

MaritzCX

DECEMBER 11, 2012

Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. To kick it off, Michael questions: Do consumers from different economic standing, different life situations, etc. have different expectations of the companies they do business. View Article. General

2012 200

2012 Magazine Article Consumers 200

MaritzCX

DECEMBER 11, 2012

Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. To kick it off, Michael questions: Do consumers from different economic standing, different life situations, etc. have different expectations of the companies they do business. View Article

2012 200

2012 Magazine Article Consumers 200

MaritzCX

DECEMBER 11, 2012

Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. To kick it off, Michael questions: Do consumers from different economic standing, different life situations, etc. have different expectations of the companies they do business. View Article

2012 200

2012 Magazine Article Consumers 200