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SWAGGER Magazine: Standing out in a Sea of Content


SWAGGER Magazine is North America's leading, digital-first, modern men's luxury lifestyle magazine. (Part 1 of 4). They help build their readers' confidence by providing them a pulse on the latest trends in fashion, grooming, entertainment, travel, culture, automotive, and more.

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CX Magazine Article

Peter Lavers

Peter Lavers has had an article published in Customer Experience Magazine, entitled “Building B2B Trust for more Customer Centricity” In it Peter discusses three crucial warning signs that a company isn’t customer centric; why Voice of Customer (VoC) and Voice of Employee (VoE) findings need to be joined up; and a new definition and (..)


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Awards Magazine recognises Peter Lavers as Top Influencer

Peter Lavers

We are delighted to announce that our founding director Peter Lavers has again been recognised as one of the World’s top 50 customer experience influencers, this time by The Awards Magazine. ” You can read the full list of Award Magazine’s top 50 influencers by clicking here. I’m honoured!”

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Top 5 Customer Service & CX Articles for Week of June 17, 2024


The Secret to Dealing With Awkward Customers by Call Centre Helper Magazine (Call Centre Helper Magazine) From repeatedly sending back products and making apparently unwarranted complaints, to demanding something over and above your offer… Not to mention taking up too much of your agents’ time!

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Are You Delivering “Comfort and Joy” to Your Customers?

Customer Bliss

He also has written more than 700 columns for many business journals, magazines, and top blogs. Magazine , Wall Street Journal , USA Today , CEO Magazine , Money Magazine, and Entrepreneur. The post Are You Delivering “Comfort and Joy” to Your Customers?

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Innovators break the mould, at the 2020 Loyalty Magazine Awards

Currency Alliance

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. 15,000 members participated before the Loyalty Magazine Awards submission deadline (February 2020), and by March, the trial had been rolled out permanently to stores UK-wide[i].

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Microsoft Wins in 2016 CRM Magazine Service Leader Awards

Tricia Morris

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards. Interested in learning more about Microsoft’s customer service solution?