ShepHyken

DECEMBER 16, 2024

Magazine) A growth-at-all-costs mindset can land a company in hot water, creating misalignment with consumer needs and preventing the development of the long-term customer relationships that are foundational to healthy businesses. What does that mean? Building Relationships That Last a Lifetime by Inc. Custom Studio (Inc.

Article 62

Article Customer Service Loyalty Programs 2024 62

CSM Magazine

OCTOBER 14, 2024

Time Efficiency Everyone can relate to the dragging hours in a waiting room, flipping through vintage magazines, and watching the clock tick away time. Telemedicine cuts through this inefficiency, letting you slot appointments into your day as seamlessly as pairing your morning cup of coffee with your go-to podcast.

Healthcare 52

Healthcare Customer Service Magazine Hospitality 52

CSM Magazine

NOVEMBER 11, 2024

Industry Publications: Stay informed by reading industry-leading magazines and blogs, such as Customer Service Manager, Customer Think, and CX Today.

Insights 52

Insights Customer Service Management 2029 52

InMoment XI

JANUARY 20, 2024

A retailer would air a commercial on TV or run an ad in a magazine – and cross their fingers that it would resonate with at least a portion of viewers. Ultra-Personalized Experiences for Every Shopper In the world of retail, generic, one-size-fits all communication and experiences were once the norm.

Retail 195

Retail Customer Experience Social Media Magazine 195

Experience Investigators by 360Connext

DECEMBER 3, 2024

Top 10 Online Marketing Experts, Forbes Top 50 Marketing Influencer, Entrepreneur Magazine Top 25 Content Marketers, Express Writers/Buzzsumo Top 10 Social Media Influencers, Social Media Explorer Follow Andy and Orbit Media on… LinkedIn: linkedin.com/in/andycrestodina/ LinkedIn: linkedin.com/company/orbit-media-studios-inc./

2024 143

2024 Social Media Magazine Retail 143

CSM Magazine

FEBRUARY 4, 2025

Review streaming platforms, gym memberships, online tools, and magazine services. Review and Cancel Unnecessary Subscriptions Many people are surprised when they review their recurring subscriptions and discover how much theyre spending on unused services. Cancel anything you havent used recently, and be sure to check for hidden charges.

Financial 52

Financial Magazine Events Management 52

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. With the growth of the gaming industry, they have evolved into complex forms of art, combining storytelling, music, design, and interactive experiences. Today, games also have the power to develop positive skills, educate, and inspire millions of players worldwide.

Entertainment 105

Entertainment Culture Transportation Social Media 105

CSM Magazine

JUNE 20, 2025

For many businesses, contact center agents are the first human touchpoint customers encounter. The impression left by that first interaction often determines customer satisfaction, loyalty, and consequently, the success of your brand.

Customer Satisfaction 59

Customer Satisfaction Contact Center Communication Document 59

CSM Magazine

JUNE 20, 2025

Dealing with upset customers is one of the most challenging aspects of customer-facing roles. Yet, offering stellar customer service hinges on the ability to remain calm, empathetic, and solution-oriented during moments of escalation.

Customer Satisfaction 52

Customer Satisfaction Interaction Customers Communication 52

CSM Magazine

DECEMBER 19, 2024

Retail theft soared in the first half of 2024, with a rate 24% higher in major U.S. cities compared to the same period in 2023, CNN reports. This theft also costs businesses an average of almost $70 billion per year. In response, some retailers have adopted facial recognition technology to curtail theft and associated losses.

Retail 98

Retail 2024 2023 Technology 98

CSM Magazine

FEBRUARY 4, 2025

From Baby Boomers to Gen Z, each generation has unique expectations, communication styles, and preferences when it comes to customer service. To truly excel in providing a personalized experience, businesses need to adapt their approach to cater to these diverse needs.

Customer Service 64

Customer Service Social Media Multi-Channel Customer Service Strategies 64

CSM Magazine

JUNE 1, 2025

Today, even a superior product or service is not enough to provide a strong customer experience. You need to know what your customers need, their thoughts and how their preferences evolve as time goes on. Thats why market research is so important here.

Marketing 52

Marketing Customer Experience B2B Advertising 52

CSM Magazine

FEBRUARY 6, 2025

A customer service roadmap is a strategic plan that outlines the goals, processes, and milestones needed to offer exceptional customer support.

Roadmap 83

Roadmap Customer Service Net Promoter Score NPS 83

CSM Magazine

JUNE 10, 2025

When you’re managing multiple franchise units in a competitive marketplace, delivering consistent and outstanding customer service becomes even more critical. But how do you go from simply “good enough” to “outstanding”?

Customer Care 52

Customer Care Net Promoter Score Workshop Loyalty Programs 52

CSM Magazine

JUNE 1, 2025

Nowadays, people want to get what they order at the drive thru quickly, easily and correctly. Companies have to pay close attention to customer satisfaction to keep up in the market. A pleasant drive thru keeps people returning and makes them share their experiences with others. Simply making service in the drive thru faster isnt enough.

Customer Experience 52

Customer Experience Communication Customers Technology 52

CSM Magazine

JANUARY 20, 2025

Understanding how SEO metrics tie to customer satisfaction is no longer optionalit’s essential. Metrics like bounce rate, time on site, and keyword rankings don’t just track website performance; they reveal how well you’re meeting customer needs.

Customer Satisfaction 64

Customer Satisfaction Metrics Measurement User Experience 64

CSM Magazine

NOVEMBER 26, 2024

A well-designed customer journey has become essential for brand success, with 73% of consumers emphasizing that customer experience strongly influences their purchasing choices.

Interaction 52

Interaction Engagement E Commerce E-support 52

CSM Magazine

NOVEMBER 6, 2024

Owning a franchise offers the chance to build on a popular brand’s success, but outstanding customer service is key to thriving. Great customer service helps franchise owners stand out, build trust, and keep customers coming back.

Customer Service 52

Customer Service Loyalty Programs Loyalty Feedback 52

CSM Magazine

JANUARY 2, 2025

For customer service professionals, saying no isnt always easy. After all, we’ve been conditioned to prioritize the customers needs and create a positive experience. The reality is, there are situations where you have no choice but to decline a customers request.

Customer Relationships 52

Customer Relationships Article Customer Service Loyalty 52

CSM Magazine

OCTOBER 29, 2024

In the world of online casinos, it’s no longer just about offering the biggest bonuses or the most enticing games. Today, exceptional customer service has become a crucial factor in attracting and retaining players.

Customer Service 52

Customer Service Exceptional Customer Service Social Media Customer Service Representative 52

CSM Magazine

JUNE 6, 2025

Sabio’s First Disrupt Event in Paris Saw Several Live Customer Case Studies Sabio Group’s first-ever Disrupt event in France concluded earlier this week with resounding success, selling out completely as French customer experience (CX) leaders gathered to explore how artificial intelligence is fundamentally transforming customer interactions (..)

Events 52

Events Innovation Technology Interaction 52

CSM Magazine

MARCH 17, 2025

Customer satisfaction (CSAT) and Net Promoter Scores (NPS) are invaluable metrics when it comes to understanding your customers’ experiences and loyalty. But heres the challenge businesses often facehow can you improve these scores without significantly increasing operational costs?

NPS 52

NPS Net Promoter Score E Commerce E-support 52

CSM Magazine

JANUARY 3, 2025

Empathy is essential in customer support, but how do you know if its actually making a difference? Measuring empathy might sound trickyafter all, how do you quantify something so emotional? But there are effective ways to assess its impact.

Measurement 52

Measurement Net Promoter Score Effort Score NPS 52

CSM Magazine

DECEMBER 3, 2024

In today’s fast-paced world, delivering exceptional customer service requires more than just a great team. The right tools can transform how your support operates, making it faster, smarter, and more efficient for businesses using Zendesk.

2025 52

2025 Customer Experience Exceptional Customer Service Omnichannel 52

CSM Magazine

NOVEMBER 17, 2024

A fresh wave of enterprise-grade tools are helping businesses keep customers happy. Scott Yelton, senior director of product development for Windstream Enterprise, takes a closer look. Not long ago, analysts at PwC provided their simple formula for businesses to grow revenue and build loyalty with customers: “ Experience is everything. Get it right.

Communication 59

Communication Contact Center 2007 2024 59

CSM Magazine

JUNE 10, 2025

In today’s service-driven economy, customer experience (CX) is more than a support function—it’s a competitive differentiator. While customer service and marketing have traditionally operated in silos, modern businesses are recognising the value in unifying these departments.

Marketing 52

Marketing Customer Experience Advertising Touchpoint 52

CSM Magazine

JANUARY 28, 2025

Gone are the days of relying solely on demographic data and periodic surveystoday’s businesses have access to AI-driven customer insights, a game-changer for growth. By leveraging AI, companies can make decisions rooted in data, improve customer satisfaction, and ultimately grow their revenue.

Customer Insights 52

Customer Insights Insights E Commerce E-support 52

CSM Magazine

JANUARY 27, 2025

Excellent customer service isnt just a nice-to-have for online wholesale storesits a necessity. But how do you deliver that level of care when transactions happen entirely online? Its simpler than you might think. Small shifts in communication, support, and responsiveness can create loyal customers who choose your store every time.

Customer Service 52

Customer Service Multi-Channel Social Media Communication 52

CSM Magazine

JANUARY 6, 2025

Empathy is more than a theorymany companies have made it the cornerstone of their customer support strategy. By putting themselves in their customers shoes, these brands have built trust, loyalty, and sterling reputations. Lets take a closer look at how some of the best-known companies use empathy in their customer interactions.

Connections 52

Connections Interaction Brands Customer Satisfaction 52

CSM Magazine

DECEMBER 10, 2024

The cryptocurrency industry has grown rapidly over the past decade, with more businesses and individuals adopting digital currencies. As the market becomes increasingly competitive, offering exceptional customer service has never been more crucial for cryptocurrency companies.

Customer Service 52

Customer Service Multi-Channel Exceptional Customer Service Document 52

CSM Magazine

NOVEMBER 7, 2024

Customer service teams handle thousands of conversations that demand expertise beyond standard support skills. One of the unfortunate limitations of having specialized teams is that they may flounder outside their area of expertise.

Customer Service 52

Customer Service Sales Communication Connections 52

CSM Magazine

NOVEMBER 5, 2024

Dynamics 365 is a powerful tool for businesses focused on strengthening their customer service. The customer experience management market is on track to grow at a 15.4% compound annual growth rate (CAGR) through 2030, underscoring the rising importance of tools that centralize and improve customer interactions.

Customer Service 52

Customer Service Management 2030 Omnichannel 52

CSM Magazine

OCTOBER 22, 2024

In today’s fast-paced digital world, customer experience (CX) has become the cornerstone of business success. Small and medium-sized enterprises (SMEs) are increasingly turning to tools like Salesforce for SME to streamline their operations and improve customer interactions.

Technology 52

Technology Customer Experience Omnichannel Touchpoint 52

CSM Magazine

OCTOBER 21, 2024

The outsourcing industry in the Philippines has experienced exponential growth over the past two decades, cementing its reputation as a global leader in customer support services.

Innovation 52

Innovation Customer Experience Omnichannel Social Media 52

CSM Magazine

OCTOBER 21, 2024

Customer service is a crucial component in the highly competitive no ID verification casinos industry. It directly influences the gaming experience, builds customer loyalty, and ultimately drives profitability. Offering effective customer support helps ensure that players are satisfied, reassured, and more likely to return.

Customer Service 52

Customer Service E-support Social Media Customer Service Representative 52

CSM Magazine

NOVEMBER 15, 2024

A robust knowledge base can empower your customers to find solutions on their own, reducing support requests and enhancing overall user experience. Here are ten of the best knowledge base software solutions designed to elevate your customer service: 1.

Customer Service 52

Customer Service Document Article User Experience 52

CSM Magazine

OCTOBER 15, 2024

In any business, the phrase “the customer comes first” isn’t just a buzzword—it’s a guiding principle that can determine success or failure. Whether you’re running a small startup or managing a global corporation, prioritizing your customers’ needs should be at the core of your operations.

Customer Centricity 52

Customer Centricity Innovation Culture Customers 52