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How to Reduce Inbound Call Volume in a Contact Center Without Hurting CX

InMoment XI

Video demos and setup wizards are also helpful resources for reducing confusion for new customers. Schedule a demo today and see how InMoment helps contact centers work smarter towards customer satisfaction! As a result, it pays off to make product education part of your CX strategy.

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Creating a Custom Zendesk IVR Integration for a Multinational Communications Corporation: A Case Study

BlueOcean

With development and testing from both a back-end and front-end perspective completed, Blue Ocean launched live demos with the client to ensure all objectives were met. Instead of spending valuable call time on verification and manual entry processes, agents are able to jump immediately in to resolving the customer’s issue.

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What’s Holding Back Post-Call Survey Participation? Insights, Solutions, and Alternatives

InMoment XI

Find out how we can help your organization and request a demo today. Our Integrated CX platform combines surveys, conversational intelligence, and reputation insights to give you the full picture—not just a snapshot. It’s time to stop chasing surveys and start listening smarter.

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16 Best Practices To Improve Customer Experience (CX) in Call Centers

InMoment XI

Schedule a demo with InMoment today to see how our platform can power your next stage of CX optimization! It captures customer feedback, surfaces common challenges and CX trends through conversational intelligence, and supports data-driven action plans to strengthen your overall strategy.

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Best Practices for Accelerating the Sales Process

Think about it: with outbound prospecting, requests from management, scheduled demos, and inbound calls, chaos can quickly work its way into your strategy, deeming a “speed wins” selling mentality downright ineffective. The bottom line is that, in B2B sales, speed is useless without control.

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How Social Media Monitoring Can Impact Your Business

InMoment XI

See what InMoment can do for you by scheduling a demo today! References HubSpot. 2024 HubSpot State of Service. ( [link] ). Accessed 11/4/2024. Mckinsey & Company. The value of getting personalization right—or wrong—is multiplying. ( [link] ).

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Why are CX practitioners unhappy with their VoC platform?

eglobalis

Ask to see a demo with your data, be careful to understand what behind the scenes work went on to train a data model. Ask someone who is expected to act on VoC Insights to the demo and ask if they get what they need from the platform. Use the process ‘gather, analyse, share, act’ to structure your research and requirements.

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