Thu.Feb 13, 2025

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TikTok Tips: 8 Game-Changing Methods for Boosting Your Engagement in 2025

Brandwatch CX

Boost your TikTok engagement with these 10 essential tips for 2025. Discover strategies that work and start creating content that resonatesread more!

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Is Your Postsale CS Strategy Setting Customers Up To Succeed?

Forrester's Customer Insights

Every time you turn around, it looks like someone is taking a shot at customer success (CS). Whether at last years SaaStr or elsewhere, more voices have been calling for new approaches to CS ones that transform CS from cost center to tool for growth.

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WhatsApp Marketing: Simple Strategies for Reaching Audiences in 2025

Brandwatch CX

Discover effective WhatsApp marketing strategies to boost your business growth. Learn how to engage customers and enhance your brand's reach. Read more!

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Help Scout is Now Available in AWS Marketplace

Help Scout

Help Scout is now available in AWS Marketplace! Easily find, buy, and deploy our customer support platform with simplified billing, built-in compliance, and seamless AWS integration all with unlimited users & AI included.

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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Planning Revenue for Law Firms at the Matter/Personnel Level | Feb. 28

Circular Edge

Revenue Planning for Law Firms at the Matter and Personnel Level Join live: Friday, February 28 at 12pm Eastern Join this webinar to explore actionable strategies to optimize revenue forecasting and resource allocation and gain insights from industry experts on leveraging data-driven tools and best practices to enhance financial planning and decision-making for your firm.

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Stay Ahead of the Curve: Using JDE to Effectively Manage US Tariffs | Feb. 25

Circular Edge

Stay Ahead of the Curve: Managing US Tariffs Effectively with JDE Join live: Tuesday, February 25 at 1pm Eastern With global trade regulations constantly evolving, businesses using JD Edwards (JDE) must ensure their systems are prepared to handle tariffs efficiently. This session will provide a comprehensive guide on configuring JDE to manage tariff calculations, compliance, and reporting.

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From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?

eglobalis

Empathy in customer experience is essential, but businesses must follow through with actionable solutions that drive results and improve growth and client retention. The Gist Action over sentiment. Empathy alone isnt enough. Swift, measurable actions must follow to resolve issues and drive client satisfaction. Proactive problem-solving. Using predictive analytics and AI, businesses can anticipate and address client concerns before they escalate.

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191: The Hats We Wear

The DiJulius Group

This week, John sits down with his managing partner, Denise Thompson, to discuss her evolution with the DiJulius Group and what advice she has for working alongside an entrepreneur. Links: 2025 Livestream Workshops, Register now! The Customer Service Revolution Podcast The DiJulius Group Customer Experience Executive Academy Employee Experience Executive Academy Our new.

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How Poor Customer Experience Can Tarnish Your Brand’s Reputation and Cost You Dearly

CSM Magazine

John Tschohl, founder and president of the Service Quality Institute, emphasizes the need for relentless commitment to service, empowerment of staff, and constant training. Without these, even the most esteemed brands risk losing their edge and ultimately, their profitability. I have been skiing in Vail Colorado, one of the best skiing areas in the world, for over 50 years.George Gillett originally built VailResorts.When I first met George in 1978 I asked him what he does and he said, I am in cu

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Lesson #15 Revisited: You Can’t Do This Alone – Building the Right Internal Team for VoC in the Age of AI

PeopleMetrics

No matter how talented you are as a customer experience or market research professional, you need a team to build and sustain a world-class Voice of the Customer (VoC) program. In this lesson, were focusing on the internal help youll need. (In the next blog post, I focus on Lesson 16 in the age of AI and external partners.) As I outlined in the book , the reality is, VoC doesnt live in a vacuumit touches multiple departments, each playing a crucial role in making customer insights actionable.

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Connect the Dots with a Three-Layered CX Dashboard

Brad Cleveland Blog

You probably have a ton of data on customers, products, services, and processes. A customer experience dashboard will help you cut through the clutter and tell a unified story. CX dashboards are important tools and, along with human experience and … Continue reading → The post Connect the Dots with a Three-Layered CX Dashboard appeared first on Brad Cleveland.

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Unlocking Go-To-Market Momentum Through Strategic Campaign Alignment

Forrester's Customer Insights

To prove the value of marketing, marketers need to deliver growth. Delivering sustainable growth hinges on a transformative go-to-market (GTM) strategy that prioritizes impact.

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How to Improve Your Net Promoter Score (NPS): Comprehensive Strategies for Success

SurveySensum

Customer experience has moved from being a competitive differentiator to a key business imperative. Companies that lead in customer experience are now outperforming laggards by nearly 80%. NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging and improving customer retention and loyalty.

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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

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The “AI Agent As Coworker” Narrative Is Nonsense

Forrester's Customer Insights

In this two-part blog series, Principal Analysts Anthony McPartlin and Seth Marrs debate the idea of AI agents as coworkers. Here, Anthony takes a skeptical perspective, while in his blog, Seth (ever the optimist) makes his case for a more positive view of AI agents.

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CX University and JourneyTrack Partner to Launch Innovative Software Integration in Online CX Program

CX University

CX University, a leading provider of Customer Experience (CX) education, and JourneyTrack , the all-in-one comprehensive CX/EX journey management platform, have established a collaborative partnership to enhance the Applied Customer Journey Mapping professional development course. This strategic alliance integrates JourneyTrack’s sophisticated software into CX University’s online course, providing students with access to cutting-edge technology for advanced customer journey analysis.

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Be Swift, Be Accurate, Be Empathetic: Three Pillars For Crisis Communications

Forrester's Customer Insights

The 2024 CrowdStrike software incident reinforced the importance of three key pillars for crisis communications. While CrowdStrike CEO, George Kurtz, issued a specific, fact-based statement within hours of learning there was a major outage caused by a bad software update, he faced criticism for not immediately offering an apology.

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Voices From The Field: Best Practices In Filtering Sales Communications

Forrester's Customer Insights

This week, Forrester published Introducing The B2B Sales Communications Rules Engine. This new model is designed to help revenue enablement teams better filter all the incoming requests, demands, and downright noise that well-meaning colleagues aim at sales and other customer-facing personas.

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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.