CX University

JUNE 6, 2023

In the wake of the Covid-19 pandemic, education has experienced a profound transformation, with online learning taking center stage. As professionals juggle their careers, personal lives, and the pursuit of higher education, earning graduate credits and degrees online has emerged as a convenient and flexible option. This article explores the advantages of online education for busy professionals, highlighting the evolution of education since Covid-19 and emphasizing the importance of finding the

Customer Experience 52

Customer Experience Customers Engagement Interaction 52

Optimove

JUNE 6, 2023

Optimove is serious about providing the best, all-in-one Customer-Led Marketing solutions to any brand looking to grow the right way via their existing customers. But merely saying that is easy. Backing that up with steps that bring us and our clients closer to that goal is much harder.   This is why we’re delighted to announce the addition of top-tier serial entrepreneur Stephan Dietrich to our Board of Directors as an independent, non-executive member.

2001 52

2001 Leadership 2013 Marketing 52

Happy or Not

JUNE 6, 2023

At HappyOrNot, we understand that continuously improving your business based on customer feedback is the key to success. That’s why we provide a comprehensive SaaS solution, including feedback terminals, an analytics platform, integrations, and support services. Now, we’re excited to introduce our Managed Service, a subscription-based offering that takes your HappyOrNot experience to the next level.

Feedback 36

Feedback Customers Management Customer Centricity 36

Cyara

JUNE 6, 2023

Comprehensiveness and Completeness in the Reporting of your Telecom Infrastructure. There are two very important aspects to consider when it comes to the reporting of your telecom infrastructure: comprehensiveness and completeness.

Insights 67

Insights Leadership 67

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JUST RELEASED! The Northridge Group’s State of CX 2023 Part II research report reveals that nearly half of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. So why do more than ⅓ of business leaders want contact center associates back in the office?

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Circular Edge

JUNE 6, 2023

Streamlining SOX Audits with eSignatures: A Case Study - Phibro Animal Health Introduction: For businesses operating in heavily regulated industries, compliance with laws and regulations is a crucial aspect of their operations. This is especially true for publicly traded companies that undergo quarterly SOX audits, which involve extensive documentation and sign-offs.

Document 52

Document Consumers Consulting Management 52

Brandwatch CX

JUNE 6, 2023

Here are some of the best Pride Month brand campaigns from the past few years and why they work.

Brands 52

Brands 52

SmartKarrot

JUNE 6, 2023

Role: Customer Success Manager Location: Alpharetta, GA, United States (Remote) Organization: Worthix As a Customer Success Manager, you’ll control resources, activities, deadlines, and milestones while managing a client portfolio to make sure Worthix is effectively adopted and providing commercial value to our clients. Understanding and communicating with managers and directors from Fortune 2.000 organisations will help you convey Worthix results and insights to clients.

Customer Success 10

Customer Success Customers Customer Retention Document 10