CSM Magazine
FEBRUARY 6, 2023
Generative AI tools – such as ChatGPT – have captured the minds of everyone across the technology spectrum and beyond. Stuart Dorman, Chief Innovation Officer at Sabio Group takes a closer look at this potentially disruptive technology.
Michel Falcon Experience
FEBRUARY 6, 2023
To listen to this episode Apple, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Welcome to the… The post 5 Things to Consider to Successfully Get a Raise This Year appeared first on Michel Falcon.
Advantage Communications
FEBRUARY 6, 2023
The customer service industry is undergoing a profound transformation, driven by rapid technological innovation.
McorpCX
FEBRUARY 6, 2023
Companies are investing heavily in digital transformation, with a Research and Markets report projecting the global market to be just over $1 trillion USD by 2025. The top reasons include increased operational efficiency, employee productivity, and the ability to deliver better customer experiences.
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
COPC
FEBRUARY 6, 2023
Balanced scorecards provide a holistic view of an organization’s site, program, department, team, or employee performance.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Waypoint Group
FEBRUARY 6, 2023
The current mantra: “Customers churn when they don’t see the value. CS is all about ensuring the customer sees value.” But CSMs must refocus to add real value. Note: This article appeared on LinkedIn and had outstanding participation from many noted CS industry experts.
SAP Customer Experience
FEBRUARY 6, 2023
It’s time again to connect our customers and partners with SAP Development Teams – the first cycle of the SAP Customer Engagement Initiative (CEI) in 2023 started today with 70+ new projects. The SAP Customer Engagement Initiative enables you as an SAP customer or partner, to get early insights into.
Forrester Digital Transformation
FEBRUARY 6, 2023
Digital transformations are notoriously hard. In Forrester's Business And Technology Services Survey, 2022, nearly all services decision-makers have or anticipate challenges in executing their digital transformation.
SAP Customer Experience
FEBRUARY 6, 2023
Join us on this episode of Labs Talk as we welcome Benni Blau, the COO of SAP CX. He takes us on a journey through the current macro-economic landscape and what it means for businesses to thrive in today’s climate. Dive deeper into the world of CX as we explore. Customer Experience labstalk
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Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.
Forrester Digital Transformation
FEBRUARY 6, 2023
Accounts receivable (AR), including invoice issuing and payment processing, is one of the core processes in a company’s financial operations. The rising adoption of e-invoices has spurred more firms to acquire AR automation software to support customer demand and respond to digital transformation.
Zonka Feedback
FEBRUARY 6, 2023
Surveys are a vital part of our daily lives. They get used in restaurants, schools, hospitals, hotels, and more. Feedback Management
Forrester Digital Transformation
FEBRUARY 6, 2023
B2B events have undergone the most profound change imaginable over the past three years. Marketers now need to manage a much more complex event landscape, planning and executing a range of events across in-person, virtual and hybrid formats.
BirdEye
FEBRUARY 6, 2023
Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations.
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Every organization measures ROI differently. With Thought Industries’ three pillars of learning in this white paper, you can identify what matters to your business, define KPIs and metrics, and see how other organizations measure success and impact.
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Kapta Customer Success
FEBRUARY 6, 2023
Let’s face it, quarterly business reviews (QBRs) have gotten a bad reputation. They’re known for being hour(s) long boring meetings where a key account manager (KAM) drones on about their company and reads a PowerPoint presentation. That’s not what your customer wants, especially the C-level executive who isn’t attending your QBRs anymore. Key Account Management
Merkle
FEBRUARY 6, 2023
So, how do we – creative people I mean – keep on coming up with ideas day in and day out? It’s not magic, it’s not some secret instruction book we’ve all read, and it’s not divine intervention. Coming up with ideas is work.
MyCustomer Experience
FEBRUARY 6, 2023
How Customers are Coping in Difficult Times, and How Your Brand Should Respond If you’re familiar with the Chinese lunar calendar, you. 6th Feb 2023 By Simon Fraser
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The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.
Joe Rawlinson
FEBRUARY 6, 2023
When you have a home office, it can sometimes make you feel isolated, especially during the dark winter months. To create a working space that’s both stimulating and relaxing, it’s important to think about how you set up your lighting system.
SmartKarrot
FEBRUARY 6, 2023
What is Implementation? Implementation is the process of putting a decision or a plan into execution after a client buys the product, to get it operating appropriately • To ensure there’s maximum usage and value to the client. This is often the first part of onboarding the client.
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