Sat.Jul 24, 2021

Connecting the Dots for Customer Service in a Hybrid Workforce

CSM Magazine

Benedict Bleimschein, COO and Vice President of Customer Success at Mindbreeze looks at the challenges for customer service employees working in a hybrid workplace and suggests new tools that can help them. One size does not fit all when it comes to customer service strategies.

2021 52

5 Rules for Building a Successful Customer Experience Team

Beyond Philosophy

A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science.

2021 78

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Top 13 Mobile App Customer Support For SMEs

Magellan Solutions

What are mobile application support services ? A customer support app is a way to aid customers exactly while they’re using your app. Emails, messengers, and social media are all great channels to communicate with users. But they’re happening outside of your product. . This is why for any small business venture to succeed in providing products and services, it is now extremely critical for them to utilize applications.

2021 40

What Does the Future Hold for Accounting?

CSM Magazine

The world of business is constantly changing and it can be difficult to keep up. But if you’re looking to make some changes, understanding the future of accounting can help you make the best decision possible.

2021 52

Top 5 Reasons to Move to the Cloud

Hybrid or 100% cloud? The choice is yours. With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

Best Ways to Reduce Abandoned Cart Rate with e-Commerce Chatbots


According to industry studies from multiple sources, 69% of shoppers abandon their cart before making a purchase. And that number climbs above 80% in some studies. If those numbers stopped you mid-thought, go back and read them again.