Fri.May 20, 2022

A Comprehensive Guide to Live Chat Software


Customer service expectations have never been higher. Thanks to the development of technology, consumers expect fast, accessible, and accurate support all day, every day. The burden now firmly sits with organizations of all sizes and industries to match these expectations – or lose out on business.

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The Troublesome Teenage Years Of CX

Forrester Digital Transformation

What is your ambition for your customer experience team for the next decade? Pick your CX team archetype. Learn more in this post. Age of the Customer customer experience customer experience management Customer Experience Strategy

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Trending Sources

Rants of a Customer Success Analyst: The Chase in Customer Success

Education Services Group

The Reason. It’s a normal day so far. Pre-pandemic when I went into an office every day. The commute this morning was long—typical combination of traffic and Cincinnati construction.


How to Create Effective Customer Surveys?

Zonka Feedback

Do you often create surveys and wonder how to make them effective? Do you want to have a good response rate on your surveys to get real customer insights and improve your business accordingly?


How to Supercharge Your Customer Feedback Strategies with Messaging

When customers communicate with companies, they choose the channel for quickest response, even if it’s not their preferred channel. Read about this disconnect, the preference for human-assisted channels, and how messaging improves customer experience.

Don’t Miss Leads After Hours or on the Weekends.

Call Experts

After hours and helpdesk support are two of the most critical business processes for companies. As the first point of contact, a contact center answers for your customers and prospects 24-7. It’s essential to ensure that you never miss an opportunity to grow your business.


More Trending

How to Make Sure Your Survey Emails Reach Your Respondents


Making the most of email campaigns within Alchemer. By Martinette Botha, Marketing Operations and Project Manager at Alchemer. Distributing surveys through email campaigns from within Alchemer is one of our most popular features.


Designing the Ultimate Break Room to De-Stress Employees at Work

CSM Magazine

Taking breaks is critical for greater productivity and work quality. To be able to enjoy a proper break, there needs to be a space in the office where employees can unwind and relax.


Is it time to Evolve Your Communications to the Cloud?


Is it time to Evolve Your Communications to the Cloud? j.shah-thiel. Fri, 05/20/2022 - 16:00. During the last 2 years, we’ve all been challenged with adapting strategy, messaging, and budgets to changing economic conditions while still trying to be empathetic.


Guest Post: Why Should Your Customer Service Team Care About NPS?

Shep Hyken

This week, we feature an article by Simona Benetinová, content manager at Nicereply , a company that helps organizations, of all sizes, provide outstanding customer service. She writes about customer loyalty and why your team should care about your brand’s Net Promoter Score.


Should Loyalty Metrics Be Reassessed Post-Pandemic?

Two years later, CX pros wonder how the pandemic has changed customer expectations, and how their CX measurements should accommodate these changes. To find the answers we analyzed VOC data from a variety of industries. Download this eBook and learn what we discovered!

Plan Your Response To CISA Emergency Patching Directives

Forrester Digital Transformation

Written with Carlos Rivera, Senior Analyst. This week, the US Cybersecurity & Infrastructure Security Agency (CISA) announced an emergency directive to immediately deploy patches for five VMware products vulnerable to remote code execution or escalation of privileges to root exploits.


SAP for Me as part of the SAP Customer Center of Excellence Virtual Global Summit in April 2022

SAP Customer Experience

The presence, use, and relevance of SAP’s customer and partner portal continues to grow. More and more customers and partners are integrating SAP for Me into their everyday business. But why is that the case? With SAP for Me you get personalized access to your entire SAP product portfolio and.


How to Manage the Customer Journey in Context


As we discussed in our last post , once your organization has an identity of a customer developed and can update customer profiles in real time as new engagements happen, you can watch the journey progress and build through marketing efforts


A Beginner’s Guide to Customer Testimonials


While NEED is definitely the most important factor motivating customers to purchase from you, it is also very important for you to focus on other crucial factors. One such factor is TRUST. Earning customers’ trust is beneficial in more than one way.


How to Make Every Survey a Top Customer Experience!

We’ve all had surveys that we’d rather forget, but surveys are a critical element of your overall customer experience. Download this eBook and get the four key elements of a brand-building survey program. Use these tenets to help your surveys deepen your customer’s relationship with your brand.

While customer success is not the same as customer support, the two go hand in hand!


Customer success is a separate field altogether because we are dealing with proactivity, data analysis, product adoption , and NPS feedback. The process involves regular coordination with support, product development, engineering teams, and marketing.


May 20 – Customer Success Jobs


Role: VP of Customer Experience Location: Remote, New York, NY, US Organization: Healthie As a VP of Customer Experience, you will own the entire Customer Success and Support experience at Healthie. Lead a team of 12-15 customer-facing specialists, including team Directors.