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TeamSupport
OCTOBER 4, 2022
A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences.
Blue Ocean
OCTOBER 4, 2022
Are you ready for the customer of the future? Today’s 6 th graders —who are playing video games on a TV while their laptop shows someone else playing video games on YouTube all while talking with friends through a PlayStation headset—are tomorrow’s customers.
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Experience Investigators
OCTOBER 4, 2022
Happy Customer Service Week and CX Day, 2022! Customer Service Week is all about Celebrating Service. And we’re celebrating customer experience (CX) on October 4th with CX Day’s theme: CX Drives Success.
Shep Hyken
OCTOBER 4, 2022
Winning the World Cup in Customer Experience. The Link Between Soccer (Football) and Customer Service. Shep Hyken interviews Gregorio Uglioni, a customer experience specialist, host of CX Goalkeeper , and author of Customer Experience 4 (CX4).
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The Voice of the Customer (VoC) is the core foundation of any successful customer experience program. Download this guide from GetFeedback to learn how you can launch a successful Voice of the Customer program that drives return on investment!
CSM Magazine
OCTOBER 4, 2022
Real-Time Agent Assist uses AI and Machine Learning to analyze customer needs and emotions, then deliver real-time coaching so contact center agents can take the best next step for customers.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CSM Magazine
OCTOBER 4, 2022
Across the globe, banks continue to face new challenges. The need to keep customers feeling supported and happy while ensuring they remain loyal remains a constant and critical goal for the banking sector.
Gainsight
OCTOBER 4, 2022
Back to the Future is probably the most famous and beloved time travel movie franchise ever. .
CSM Magazine
OCTOBER 4, 2022
An successful blogger and entrepreneur once said that small companies acting big in terms of customer service, fail. On the other hand, big companies acting small in terms of Customer Service, win.
SurveySparrow
OCTOBER 4, 2022
Your business’s online reputation is more important than ever. In the past, a company’s reputation was based on word-of-mouth and referrals. Today, your online reputation can make or break your business. A single negative review can spread like wildfire and damage your bottom line.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
Forrester Digital Transformation
OCTOBER 4, 2022
Forrester’s Moments Map helps brands understand consumer awareness, adoption, use, comfort, and ultimately preference for various devices and channels. Age of the Customer B2C Marketing Channel Marketing Customer Experience Strategy Customer Insights digital business
Optimove
OCTOBER 4, 2022
Of course, the ultimate goal of looking at emerging trends in the mobile app development space is to ensure you’re meeting rapidly changing user expectations and delivering a customer experience that they’ll never have to seek elsewhere (aka, with your competitor).
Forrester Digital Transformation
OCTOBER 4, 2022
Forrester’s recent experiment in hybrid delivery Two-thirds of companies have adopted some form of anywhere-work. A majority have implemented hybrid work, a version of anywhere-work in which employees come into the office at least weekly.
Playvox
OCTOBER 4, 2022
While tagging customer interactions might seem like a small part of your operations, it’s actually a vital component of running a productive contact center. Consistently tagging your customer support interactions in Zendesk — or any chat software — should be a top priority.
Speaker: Francoise Tourniaire - Founder of FT Works and Omid Razavi - Chief Advocacy Officer at SupportLogic
In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue, resulting in reduced agent burnout and increased employee satisfaction and retention.
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Forrester Digital Transformation
OCTOBER 4, 2022
The US is facing a primary care crisis and long wait times, scheduling inefficiencies, and legacy technology are exacerbating the problem. Age of the Customer customer centricity customer experience digital business digital disruption Digital Transformation healthcare trends
Lithium
OCTOBER 4, 2022
Can you believe it's already Fall? Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
SAP Customer Experience
OCTOBER 4, 2022
Dear Community, The 2211 release (November 2022) for SAP Sales and Service Cloud is just over the hill. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide.
DemandJump
OCTOBER 4, 2022
Content, content, content… if you’re involved in marketing in any capacity, this word probably bounces around your head all day until it loses all meaning. To break out of buzzword territory, content is information that is presented as writing, images, video, audio, or a combination of these formats.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.
SAP Customer Experience
OCTOBER 4, 2022
On behalf of the SAP CRM & CX Product Learning CoE team, I am pleased to announce the official release of the SAP Customer Data Platform Implementation Training and associated certification: C4H630 – SAP Customer Data Platform Implementation Training C_C4H630_21 – SAP Certified Development Associate – SAP Customer Data Platform. Customer Experience Certification SAP Customer Data Platform Training
Perceptive
OCTOBER 4, 2022
If you’re new to segmentation, it’s easy to get overwhelmed with the various methodologies, especially when many use interchangeable terminology.
Helpware
OCTOBER 4, 2022
Human history has been an ever-evolving whirlwind of tried-and-true progression. The advent of the internet has made this truer than ever.
Forrester Digital Transformation
OCTOBER 4, 2022
According to the old Irish proverb, “A good friend is like a four-leaf clover: hard to find and lucky to have.” Lucky indeed, because a true friend tells you the truth, even when you don’t want to hear it.
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Are your employees an untapped source of customer feedback? Watch this on-demand webinar featuring woom bikes to learn how their team improves employee and customer experiences in tandem.
Thematic
OCTOBER 4, 2022
The Thematic team has always been spread out geographically. The company started in New Zealand, but then we moved it to the US. For a while we had two remote offices, one in San Francisco and one in Auckland. But once Covid hit, like many small companies, we went fully remote.
Forrester Digital Transformation
OCTOBER 4, 2022
I get it. When I was a first-time sales enablement practitioner, just the mention of “competencies” made my eyes glaze over and my attention immediately wane. I believed that competency mapping was a theoretical exercise invented by human resources or learning designers to test my last nerve.
Forrester Digital Transformation
OCTOBER 4, 2022
In 2023, we anticipate that two-thirds of global B2C e-commerce will come from online marketplaces. Age of the Customer B2C Marketing digital business Retail Retail Trends
Forrester Digital Transformation
OCTOBER 4, 2022
The Cybersecurity & Infrastructure Security Agency (CISA) kicked off Cybersecurity Awareness Month with a bang yesterday, with its latest binding operational directive that requires federal agencies to account for a complete inventory of assets and vulnerabilities.
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
In order to keep agents both satisfied and engaged, we must develop a plan that both mitigates these concerns with current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.
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