InMoment XI

JULY 26, 2024

Brand reputation has become increasingly important in the digital age, one bad review or negative comment can spread like wildfire, potentially tarnishing your brand’s image. That’s where reputation management services come into play. In this blog, we’ll explore what reputation management services are, why they are crucial for your business, and the key features to look for when choosing an online reputation management service provider.

Brands 260

Brands Management Social Media Competitive Advantage 260

Beyond Philosophy

JULY 26, 2024

Did you ever have an imaginary friend? If so, you already have a leg up on this week’s episode. Chances are you created a mental model of your imaginary friend and could predict with 100 percent accuracy how they might react to a given situation. A mental model is a detailed creation of an imaginary customer that helps you determine how a real-life customer might react to a given situation.

Customer Experience 78

Customer Experience Advertising Customers Presentation 78

Ann Michaels and Associates

JULY 26, 2024

Creating a customer-centric business involves putting the needs and experiences of customers at the forefront of all business decisions. Here are ten ways to make your business more customer-centric: Understand Your Customers: Conduct regular market research and customer surveys to understand their needs, preferences, and pain points. Develop detailed customer personas to better tailor your products, services, and marketing efforts.

Loyalty 52

Loyalty Net Promoter Score Social Media Customer Journey Mapping 52

Zonka Feedback

JULY 26, 2024

In today's competitive market, enterprises constantly seek ways to drive revenue growth. Despite investments in product development and marketing, many still struggle with customer retention and loyalty. The solution? Leveraging the Net Promoter Score.

Net Promoter Score 59

Net Promoter Score Loyalty NPS Customer Retention 59

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Doing CX Right

JULY 26, 2024

It's time to rethink the hiring process as there's an overlooked significant impact on customer experiences. Learn and apply essential HR-CX strategies for long term success. The post The Customer Experience Oversight: Why Your Hiring Process Is More Critical Than You Realize appeared first on Doing CX Right.

Customer Experience 52

Customer Experience Customers Culture 52

Zonka Feedback

JULY 26, 2024

Healthcare surveys have become an indispensable tool for healthcare providers, ranging from large hospital networks to small clinic owners. According to a Press Ganey report, healthcare organizations that actively collect and act on patient feedback see an average increase in patient satisfaction scores by 10%. These surveys capture valuable feedback from patients, providing insights into their experiences and expectations, which are crucial for identifying areas of improvement, enhancing patien

Healthcare 52

Healthcare Insights Hospitality Feedback 52

Optimove

JULY 26, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 40

Brands Marketing Customers 40

Forrester's Customer Insights

JULY 26, 2024

Crises such as the one triggered by CrowdStrike's global outage shine a bright light on many aspects of business and technology. Our new report provides a thorough overview of recommended actions for tech leaders as they face the unfolding long-term repercussions.

Technology 41

Technology Information Customers 41

Optimove

JULY 26, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Marketing 40

Marketing Brands Customers 40

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

Forrester's Customer Insights

JULY 26, 2024

In the rapidly evolving landscape of smart manufacturing, Generative AI (GenAI) is driving a shift in industry standards and operating models. In China, this emerging technology is enabling leading manufacturing firms to enhance their innovation and efficiency, positioning them as key players on the global stage.

Innovation 31

Innovation Technology 31

Optimove

JULY 26, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Marketing 40

Marketing Brands Customers 40

Forrester's Customer Insights

JULY 26, 2024

Generative AI is already widely adopted in B2B marketing across a range of applications, often deployed by Revenue Operations teams on behalf of the wider revenue ecosystem. How should revops teams themselves use AI though to maximise their own efficiency and performance?

B2B 31

B2B Marketing Insights 31

Optimove

JULY 26, 2024

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Marketing 40

Marketing Brands Customers 40

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Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

Customer Experience

SurveySparrow

JULY 26, 2024

Smart forms take away the slightest effort from your data collection process! Imagine the time when there were no online data collection tools ! Isn’t even the thought of being stuck within a pile of documents itself tiring? Knowing your way through digital forms is a must now. But I’m pretty sure, it can be confusing for some of us (and, that’s quite normal.

Workshop 52

Workshop Events Social Media Information 52