Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses
eglobalis
OCTOBER 21, 2024
Companies That Responded to Feedback Zappos (USA) : Known for its exceptional customer service, Zappos responded to every customer complaint with care. Trader Joe’s (USA) : After receiving a complaint from an elderly customer, Trader Joe’s reinstated a discontinued product and personally followed up with the customer.
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