2003 Related Topics 
Genroe
JULY 4, 2024
Since late in 2003, Net Promoter Score and the Net Promoter Score process have been used by an ever-increasing number of companies as a way to measure and improve customer loyalty. […] The post Employee NPS®: How to Use this Valuable Employee Engagement Tool appeared first on Genroe | Customer Experience | Net Promoter Score.
InMoment XI
OCTOBER 12, 2017
Introduction In 2003 Fred Riechheld introduced the Net Promoter Score (NPS) as the “one number you need to grow” within the customer experience field. Since that time, many companies have adopted this measure. At MaritzCX we are often asked about our perspective on the use of the Net Promoter Score (NPS) versus other customer experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
OCTOBER 12, 2017
Introduction In 2003 Fred Riechheld introduced the Net Promoter Score (NPS) as the “one number you need to grow” within the customer experience field. Since that time, many companies have adopted this measure. At MaritzCX we are often asked about our perspective on the use of the Net Promoter Score (NPS) versus other customer experience.
CX University
SEPTEMBER 30, 2024
About HBC Asia Pacific: Founded in 2003 by Dr. Sidney Yuen, HBC is a professional services firm that delivers advisory and customer-focused solutions to its clients. CXU has earned a +90 Net Promoter Score in 2023 and shares their technique to improve CX, as well as NPS, with a growing international community.
Feedbackly
APRIL 29, 2021
The concept first appeared in 2003 in the. Net Promoter Score (NPS) essentially measures the likeliness of customers to recommend your business to others.
mopinion
OCTOBER 18, 2021
In 2003, Reichheld, Bain & Company and Satmetrix Systems wrote about the metric in the Harvard Business Review. The infamous marketing metric, the NPS, or net promoter score, is about to celebrate its 20th anniversary. The article dictated that NPS score shows how satisfied and loyal customers are by asking just one, simple question.
Customer Bliss
APRIL 11, 2017
In 2003, he had lunch with Scott Cook, the founder of Intuit. They wanted a more universal metric for customer satisfaction and, in March 2003, they implemented it at Intuit. While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. He has an MBA from Purdue University.
Expert insights. Personalized for you.
52 
Let's personalize your content