2003 Related Topics 
InMoment XI
OCTOBER 12, 2017
Introduction In 2003 Fred Riechheld introduced the Net Promoter Score (NPS) as the “one number you need to grow” within the customer experience field. Since that time, many companies have adopted this measure. At MaritzCX we are often asked about our perspective on the use of the Net Promoter Score (NPS) versus other customer experience.
InMoment XI
OCTOBER 12, 2017
Introduction In 2003 Fred Riechheld introduced the Net Promoter Score (NPS) as the “one number you need to grow” within the customer experience field. Since that time, many companies have adopted this measure. At MaritzCX we are often asked about our perspective on the use of the Net Promoter Score (NPS) versus other customer experience.
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Feedbackly
APRIL 29, 2021
The concept first appeared in 2003 in the. Net Promoter Score (NPS) essentially measures the likeliness of customers to recommend your business to others.
mopinion
OCTOBER 18, 2021
In 2003, Reichheld, Bain & Company and Satmetrix Systems wrote about the metric in the Harvard Business Review. The infamous marketing metric, the NPS, or net promoter score, is about to celebrate its 20th anniversary. The article dictated that NPS score shows how satisfied and loyal customers are by asking just one, simple question.
Customer Bliss
APRIL 11, 2017
In 2003, he had lunch with Scott Cook, the founder of Intuit. They wanted a more universal metric for customer satisfaction and, in March 2003, they implemented it at Intuit. While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. He has an MBA from Purdue University.
COPC
MAY 19, 2023
For example, if: 25% are promoters (scoring nine or ten), 25% are passives (scoring seven or eight), and 50% are detractors (scoring zero to six), then the NPS score would be 25% – 50% = -25 Net Promoter Score – NPS In 2003, the book The Ultimate Question by Fred Reichheld, a partner at Bain & Company, popularized NPS.
Provide Support
JANUARY 27, 2020
© 2003 - 2017 Provide Support LLC. Live Chat allows them to contact businesses wherever they are and ask questions without waiting for email response or listening to IVR. In this blog post we will review major players on the modern live chat market. In our review we will highlight the following sides of each provider: (.). Read more.
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