Are You Using 1999 Metrics to Measure 2019 Customer Care?
BlueOcean
FEBRUARY 7, 2019
While Lifetime Customer Value is a critical measure of your customer experience, it can’t by itself tell you what to focus on in your efforts to improve it. NPS was a metric first introduced in 2003, which feels like a lifetime ago. The post Are You Using 1999 Metrics to Measure 2019 Customer Care? appeared first on.
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