Fostering Good Customer Relations on the Front Line

InMoment XI

Customer loyalty is built on customer relations. The front desk clerk, the counter clerk or even the security guards can make or break your business based on the impression they leave with customers. Whether you are in a service-oriented business, manufacturing, education or the health care field, your goal is to make that first impression. View Article

2007 200

Fostering Good Customer Relations on the Front Line

InMoment XI

Customer loyalty is built on customer relations. The front desk clerk, the counter clerk or even the security guards can make or break your business based on the impression they leave with customers. Whether you are in a service-oriented business, manufacturing, education or the health care field, your goal is to make that first impression. View Article

2007 200
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Fostering Good Customer Relations on the Front Line

InMoment XI

Customer loyalty is built on customer relations. The front desk clerk, the counter clerk or even the security guards can make or break your business based on the impression they leave with customers. Whether you are in a service-oriented business, manufacturing, education or the health care field, your goal is to make that first impression. View Article

2007 200

The Right Sized Survey

InMoment XI

The average marketing manager should be able to put together a good survey. However, somehow this is not happening as often as one would expect. This article offers insights on how to make this process easier

2007 200

The Right Sized Survey

InMoment XI

The average marketing manager should be able to put together a good survey. However, somehow this is not happening as often as one would expect. This article offers insights on how to make this process easier

2007 200

The Right Sized Survey

InMoment XI

The average marketing manager should be able to put together a good survey. However, somehow this is not happening as often as one would expect. This article offers insights on how to make this process easier

2007 200

The Basics: Customer Surveys

InMoment XI

If your company would like to know the needs and desires of its customers, then conducting a customer survey is one of the best tools to use. Here are 3 areas of customer survey which are all essential for your company to know

2007 200

The Basics: Customer Surveys

InMoment XI

If your company would like to know the needs and desires of its customers, then conducting a customer survey is one of the best tools to use. Here are 3 areas of customer survey which are all essential for your company to know

2007 200

Customer Satisfaction Index (ACSI). What is it?

InMoment XI

One way to benchmark the level of satisfaction of your customers is through a customer satisfaction index. One of the leading customer satisfaction indexes in the world is the American Customer Satisfaction Index (ACSI). The ACSI helps determine how satisfied consumers in the US are, so that consumer behavior can be understood. ACSI personnel question. View Article

2007 200

Customer Satisfaction Index (ACSI). What is it?

InMoment XI

One way to benchmark the level of satisfaction of your customers is through a customer satisfaction index. One of the leading customer satisfaction indexes in the world is the American Customer Satisfaction Index (ACSI). The ACSI helps determine how satisfied consumers in the US are, so that consumer behavior can be understood. ACSI personnel question. View Article

2007 200

Customer Satisfaction Index (ACSI). What is it?

InMoment XI

One way to benchmark the level of satisfaction of your customers is through a customer satisfaction index. One of the leading customer satisfaction indexes in the world is the American Customer Satisfaction Index (ACSI). The ACSI helps determine how satisfied consumers in the US are, so that consumer behavior can be understood. ACSI personnel question. View Article

2007 200

The Right CRM & EFM Software – Key to Your Success

InMoment XI

Keeping tabs on customer information is an important piece of your company's operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why

2007 200

The Right CRM & EFM Software – Key to Your Success

InMoment XI

Keeping tabs on customer information is an important piece of your company's operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why

2007 200

The Right CRM & EFM Software – Key to Your Success

InMoment XI

Keeping tabs on customer information is an important piece of your company's operations. As such, Enterprise feedback management (EFM) and Customer Relationship Management (CRM) solutions are equally important to the success of your company. And this article explains why

2007 200

What Halloween Has Taught Me About Customer Experience

InMoment XI

Halloween night 2007 was the perfect Halloween. I was old enough to go trick or treating without an adult, but young enough to not have my neighbors wonder why I was still asking for candy. My younger siblings were in bed being too little to join in on the candy collecting festivities of the evening. View Article. General

2017 200

My Manifesto: Experience Matters

Experience Matters

In September 2007 I published my initial manifesto: Great Customer Experience Is Free. It seems appropriate for my new manifesto to take on the name of this blog, which I started in June 2007. I still fully believe in the elements of that post.

2007 89

What Halloween Has Taught Me About Customer Experience

InMoment XI

Halloween night 2007 was the perfect Halloween. I was old enough to go trick or treating without an adult, but young enough to not have my neighbors wonder why I was still asking for candy. My younger siblings were in bed being too little to join in on the candy collecting festivities of the evening. View Article

2017 143

IFS Unleashed: Why we’re going to Miami

Alliance by IFS

An IFS customer since 2007, CDF Corporation will be attending IFS Unleashed this year. Alex Ivkovic, CIO, shares his motivations. The post IFS Unleashed: Why we’re going to Miami appeared first on IFS Blog.

2007 37

My Manifesto: Experience Matters

Experience Matters

In September 2007 I published my initial manifesto: Great Customer Experience Is Free. It seems appropriate for my new manifesto to take on the name of this blog, which I started in June 2007. I still fully believe in the elements of that post.

2007 77

Forrester’s Digital Go-To-Market Review: Consumer Electronics Edition

Forrester's Customer Insights

Electronics store sales peaked in 2007, and since then, an ever-growing proportion of consumer electronics sales has moved online.* Our latest update to our Digital Go-To-Market Review series for brands looks at the consumer electronics sector.

2007 48

Designing a Great Customer Experience Strategy

InMoment XI

Apple founder Steve Jobs said when announcing the iPhone in 2007, “Every once in awhile a revolutionary product comes along that changes everything.” However, the product is only part of the story. Revolutionary products such as the iPhone flourish by providing a fantastic customer experience. It’s the product, the in-store experience, the applications, the customer service, the whole ecosystem.

2012 200

Designing a Great Customer Experience Strategy

InMoment XI

Apple founder Steve Jobs said when announcing the iPhone in 2007, “Every once in awhile a revolutionary product comes along that changes everything.” However, the product is only part of the story. Revolutionary products such as the iPhone flourish by providing a fantastic customer experience. It’s the product, the in-store experience, the applications, the customer service, the whole ecosystem.

2012 200

Designing a Great Customer Experience Strategy

InMoment XI

Apple founder Steve Jobs said when announcing the iPhone in 2007, “Every once in awhile a revolutionary product comes along that changes everything.” However, the product is only part of the story. Revolutionary products such as the iPhone flourish by providing a fantastic customer experience. It’s the product, the in-store experience, the applications, the customer service, the whole ecosystem.

2012 200

Why Should Your Bank Improve CX? $12.5m in Acquisition from Referrals (Part 2 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. This is the second in a series of posts in which I share tidbits of insight to help practitioners make the business case for improvement. I shared the details of the retention increase in my last post.

2013 200

Why Should Your Bank Improve CX? $12.5m in Acquisition from Referrals (Part 2 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. This is the second in a series of posts in which I share tidbits of insight to help practitioners make the business case for improvement. I shared the details of the retention increase in my last post. Here are similar details for referral-based acquisition

2013 200

Why Should Your Bank Improve CX? $12.5m in Acquisition from Referrals (Part 2 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. This is the second in a series of posts in which I share tidbits of insight to help practitioners make the business case for improvement. I shared the details of the retention increase in my last post. Here are similar details for referral-based acquisition

2013 200

Why Should Your Bank Improve CX? $14m in Retained Revenue (Part 1 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. Now I thought I'd share some tidbits publicly. Look out for a series of related posts over the coming weeks. To begin, let's consider the state of banking CX at a high level.

2013 200

Why Should Your Bank Improve CX? $14m in Retained Revenue (Part 1 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. Now I thought I'd share some tidbits publicly. Look out for a series of related posts over the coming weeks. To begin, let's consider the state of banking CX at a high level.

2013 200

Why Should Your Bank Improve CX? $14m in Retained Revenue (Part 1 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. Now I thought I'd share some tidbits publicly. Look out for a series of related posts over the coming weeks. To begin, let's consider the state of banking CX at a high level.

2013 200

When you win, we win. Cheers to customer success!

Quadient

He earned his EDP and M-EDP certification from Xplor and his MBA in 2007 from the Lake Forest Graduate School of Management. When you win, we win. Cheers to customer success! Stephanie Clarke. Thu, 05/12/2022 - 15:29.

2022 52

Talk to the Hand: New Approaches in Web Survey Design

InMoment XI

June 29, 2007 changed the CX industry. Any guess as to the product introduced a little over 10 years ago that has had a profound impact on not only the research industry, but human behavior overall? If you need a hint, there is a good chance it may have woken you up this morning. View Article. General

2017 200

Who Tweeted It First: Customer Success Edition

Amity

— Jan Poston Day (@jpostonday) November 2, 2007. — eBusiness Services (@ebusiness) April 17, 2007. — ZDNet (@ZDNet) November 28, 2007. — Chris Abraham (@chrisabraham) March 3, 2007. — muckdog (@muckdog) May 29, 2007. — EyesOnSales (@EyesOnSales) June 28, 2007. " — Peter Merholz (@peterme) March 24, 2007. — Denise Wymore (@denisewymore) May 22, 2007. — john (@jpapa) January 30, 2007.

2016 54

Amazing Business Radio: Dennis Yu

Shep Hyken

Quotes: “TikTok in 2022 is Facebook in 2007. The Ultimate TikTok Guide for Business . How to Use TikTok for Marketing and Customer Service. Shep Hyken interviews Dennis Yu, CEO BlitzMetrics and author of The Definitive Guide to TikTok Advertising: How to Access 1 Billion People in 10 Minutes!

2022 66

The Super Bowl Makes A Comeback In 2022

Forrester Digital Transformation

Last year’s viewership originally reported at 92,000,000 was the smallest Super Bowl audience since 2007 — an audience that has dropped steadily since 2015 when a record 114,000,000 Americans tuned in.

2022 52

4 Roads Transforms Knowledge Sharing Capabilities for Institution of Engineering and Technology (IET) 

CSM Magazine

Established in 2007 by IT expert and Managing Director Rob Nash, this UK-based Intelligent Self-Service agency counts Hitachi Vantara, Olympus and Aston Martin amongst its clients and is the longest standing global partner of Verint Community.

2022 83