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What Halloween Has Taught Me About Customer Experience

InMoment XI

Halloween night 2007 was the perfect Halloween. I was old enough to go trick or treating without an adult, but young enough to not have my neighbors wonder why I was still asking for candy. My younger siblings were in bed being too little to join in on the candy collecting festivities of the evening. View Article.

2007 200
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What Halloween Has Taught Me About Customer Experience

InMoment XI

Halloween night 2007 was the perfect Halloween. I was old enough to go trick or treating without an adult, but young enough to not have my neighbors wonder why I was still asking for candy. My younger siblings were in bed being too little to join in on the candy collecting festivities of the evening. View Article

2007 210
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My Manifesto: Experience Matters

Experience Matters

In September 2007 I published my initial manifesto: Great Customer Experience Is Free. It seems appropriate for my new manifesto to take on the name of this blog, which I started in June 2007. It seems appropriate for my new manifesto to take on the name of this blog, which I started in June 2007. I’ve captured Read More.

2007 102
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Why Should Your Bank Improve CX? $14m in Retained Revenue (Part 1 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. Now I thought I'd share some tidbits publicly. Look out for a series of related posts over the coming weeks.

Banking 200
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Designing a Great Customer Experience Strategy

InMoment XI

Apple founder Steve Jobs said when announcing the iPhone in 2007, “Every once in awhile a revolutionary product comes along that changes everything.” However, the product is only part of the story. Revolutionary products such as the iPhone flourish by providing a fantastic customer experience.

2007 200
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Designing a Great Customer Experience Strategy

InMoment XI

Apple founder Steve Jobs said when announcing the iPhone in 2007, “Every once in awhile a revolutionary product comes along that changes everything.” However, the product is only part of the story. Revolutionary products such as the iPhone flourish by providing a fantastic customer experience.

2007 200
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As Consumers Tighten Wallets, Marketers Can Tighten Customer Relationships

Optimove

The Great Recession of 2007-2009 was spurred by the housing bubble in the U.S. Today, marketers have unprecedented tools and technology compared to 2007. Marketers have weathered economic downturns in the past. It was followed by a protracted recovery.