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2022 Related Topics 
InMoment XI
MAY 24, 2022
The best in the industry will be sharing their experience and learnings to help you ELEVATE your CX program in 2022 and beyond. We are just one week away from the XI Forum Sydney on June 1st!
InMoment XI
JANUARY 18, 2022
The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. Want to read more about the trends impacting the employee and customer in 2022?
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InMoment XI
MARCH 16, 2022
Both APAC and NA regions match with 55% of consumers being somewhat or extremely likely to use influencer codes in 2022. Earlier this year, we released a customer experience (CX) (and employee experience) trends report for both the North America and Asia-Pacific (APAC) regions.
InMoment XI
MAY 17, 2022
There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022. The 2022 Employee Landscape.
Advertiser: Vanilla Forums
We sat down with 22 experts to discover what's coming for community in 2022. Together, we worked out ten key takeaways for the coming year. If you run a community, are part of a community, or are debating whether or not to launch one, this eBook is for you.
MyCustomer
NOVEMBER 18, 2022
Engagement The best customer experience books of 2022
Customer Bliss
FEBRUARY 18, 2022
As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond).
Alida
MARCH 24, 2022
Only one in 26 customers are likely to complain about the product or service issues they are facing on their own. The rest will gradually become unhappy and leave your company without you ever getting a chance to learn what went wrong or how you could address the issue. Customer Experience
MyCustomer
NOVEMBER 30, 2022
Engagement 3 topics that shaped the CX world in 2022
InMoment XI
NOVEMBER 28, 2022
Shep Hyken, a well-known customer service consultant, recently shared that 42% of people would rather clean a toilet than call customer support. This statistic actually didn’t surprise me given how often support experiences leave much to be desired. .
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Join Jenn VandeZande, Beth Scott, Nikki Grigsby and Levana Wang for this insightful and topical conversation on the modernization of e-commerce tech.
eglobalis
OCTOBER 29, 2022
The Best Customer Experience books 2002 list, Data and Design Readings of 2022, CX, experience design, cx strategy. The post The Best Customer Experience, Data and Design Books of 2022 appeared first on Eglobalis.
Lumoa
SEPTEMBER 2, 2022
The post Product News – August 2022 appeared first on Lumoa. Here are the improvements we have brought to Lumoa in the past month. New improvements to Editing Topics.
TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction.
MyCustomer
OCTOBER 28, 2022
Engagement REVEALED: Winner of CX Leader of the Year 2022
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!
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Retently
APRIL 6, 2022
Retently 2022 CSAT Benchmarks. The post The Complete Guide to CSAT: Definition, Calculation & 2022 Benchmarks appeared first on Retently.
Totango
FEBRUARY 25, 2022
In 2022, we’re upping our game on customer engagement, creating more team collaboration experiences, connecting Totango to more of the tools you use everyday, and supporting your organizational changes and evolution. Have you seen what Totango is working on?
Daniel Group
NOVEMBER 30, 2022
– The Daniel Group 2022 Client Conference. – The Daniel Group 2022 Client Conference appeared first on The Daniel Group. What Did We Learn to Improve CX? Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.)
Myra Golden Media
SEPTEMBER 28, 2022
Join me October 3-7, 2022, to celebrate! When was the last time you celebrated something? Whether it was recently or too long ago, prepare yourself because this is for you: National Customer Service Week!
Advertiser: Vanilla Forums
"The State of Success: Part 1" eBook covers 3 predictions for the coming year for Customer Success. We talked with Customer Success leaders from companies such as Oracle, US Bank, Client Success and more! Do these predictions align with your plans for the coming year? Download to find out!
Forrester Digital Transformation
SEPTEMBER 27, 2022
We made bold predictions for 2022. We weighed in on edge computing, CX, B2B marketing, cybersecurity, and more. Discover which predictions came true and which ones missed the mark as we prepare for Predictions 2023.
Totango
MARCH 8, 2022
Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022.
MyCustomer
OCTOBER 25, 2022
Engagement CXLOTY 2022: 4 highly commended entrants revealed
eGain Blogs
NOVEMBER 7, 2022
About KMWorld 2022. eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. ” The conference is happening at JW Marriott, Washington, DC from November 7-10, 2022. 09 November 2022 | 09:45 am—10:00 am ET.
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The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.
GetFeedback
JANUARY 25, 2022
CX trends and priorities to leverage to deliver results in the new era of customer experience. Articles
IntouchInsight
SEPTEMBER 8, 2022
The rapid evolution of technology continues to impact every industry and raise consumer expectations around how brands incorporate it into their customer experience.
GetFeedback
FEBRUARY 16, 2022
The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience. Guides
Alida
JUNE 9, 2022
Alida Activate 2022Customer experience (CX) development can sometimes seem like you’re doing all the same things as everyone else, just walking in the footsteps of all the brands that came before.
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!
SAP Customer Experience
NOVEMBER 22, 2022
Dear Customers, It’s our pleasure to invite you to the next ENLIT 2022 taking place from November 29 – December 01, 2022 in Frankfurt, Germany. ENLIT is the largest utilities conference in Europe and SAP will be present as a Gold Sponsor.
Education Services Group
NOVEMBER 21, 2022
I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO). For additional insights on Customer Success influences and trends, download the full 2022 Customer Success Leadership Study. It’s back!
InMoment XI
OCTOBER 26, 2022
It is no secret that today’s retailers are faced with unique challenges. The rapidly-changing, ever-evolving retail landscape continues to present questions, roadblocks, and pain points that retailers need to address.
SurveySparrow
AUGUST 22, 2022
Reputation Management: Why Every Business Needs It In 2022? The question now is about the need for reputation management in 2022 and beyond, especially for small businesses. What if we say that reputation management is the best way to do that in 2022 and beyond?
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Consumers are shopping online more now than ever before but find the service experience inadequate. Download The Northridge Group's State of Customer Service Experience report for more insights into the latest customer experience trends.
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