2022 Related Topics 
eglobalis
OCTOBER 29, 2022
The Best Customer Experience books 2002 list, Data and Design Readings of 2022, CX, experience design, cx strategy. The post The Best Customer Experience, Data and Design Books of 2022 appeared first on Eglobalis.
InMoment XI
JANUARY 18, 2022
The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. Want to read more about the trends impacting the employee and customer in 2022? A Word About COVID.
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Experience Investigators by 360Connext
JANUARY 5, 2022
The post Your 2022 Customer Experience Plan: Strategies, Videos, & Resources appeared first on Experience Investigators. Are you ready to take on the year? Of course you are. You’re putting in effort on behalf of your customers. And that’s a great goal for every day in every year.
InMoment XI
MARCH 16, 2022
Both APAC and NA regions match with 55% of consumers being somewhat or extremely likely to use influencer codes in 2022. Even with a consumer generation spanning seven decades, social media influencers are maintaining their, well, influence. Baby boomers are, predictably, at the lowest with 50% and Gen X and Y the highest with 68%.
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It's been a rough couple of years, especially for customer experience professionals. The pandemic has made an already difficult job harder. From drastic shifts in consumer behavior to unexpected supply chain challenges, the CX landscape has dramatically transformed at an accelerated rate.
InMoment XI
MAY 17, 2022
There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022. The 2022 Employee Landscape. What Do Employees Want from Their Employers? On the surface, this may seem like yet another no-brainer.
InMoment XI
MAY 24, 2022
The best in the industry will be sharing their experience and learnings to help you ELEVATE your CX program in 2022 and beyond. Kicking off our stellar speaker line-up, you will hear from InMoment’s CMO Kristi Knight as she discusses her vision for the company, our products, and the customer experience industry as a whole.
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. From introducing a fresh approach to capturing insights to outlining new ways to humanize data, these CX predictions are sure to give you lots to think about. Download your copy now!
Advertiser: Vanilla Forums
Together, Vanilla etched out the State of Customer Success in 2022. In conjunction with Gain Grow Retain, we sat down with some of the most influential Customer Success Leaders out there. What does it look like? How can you prepare? Is your Customer Success team as prepared as they should be?
Advertiser: ZoomInfo
In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. The fight to find new customers and retain existing ones is the biggest business challenge for many companies.
Advertiser: ZoomInfo
In 2022, society has fully immersed itself in the web and all it has to offer - and no one more so than those of Generation Z. Take a look around you at any given moment, and somebody is likely surfing the web on their phone.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
December 6, 2022 at 11:00am PT, 2:00pm ET, 7:00pm BST In this webinar, four commerce retail experts will discuss: What consumers want to experience more of in 2023. The cool new innovations shaping the commerce industry. The impact of social commerce in working with Gen Z and Generation Alpha.
Speaker: Gary Davis, SmartAction CEO
April 20th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. How automating a customer service call isn’t as simple as using a script from a human interaction. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent. The potential ROI when conversational automation is done right.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
March 24th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Determining which calls are best for automation. Demonstrating those best use cases. Arming you with insights on how to sell the technology and services to stakeholders, including executives.
Speaker: Brian Morin & Helena Chen from SmartAction
February 23rd, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT How information gathering and authentication in natural language through an AI agent can cut down on AHT and save money on operating costs. What the intelligent front door experience looks like in a live demonstration.
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