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2022 Related Topics 
InMoment XI
MAY 24, 2022
The best in the industry will be sharing their experience and learnings to help you ELEVATE your CX program in 2022 and beyond. We are just one week away from the XI Forum Sydney on June 1st!
InMoment XI
JANUARY 18, 2022
The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. Want to read more about the trends impacting the employee and customer in 2022?
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TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction.
InMoment XI
MAY 17, 2022
There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022. The 2022 Employee Landscape.
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As contact center needs and pain points have evolved, so have contact center buying processes. This guide focuses on the key areas that contact center leaders should address to help achieve their operational and financial goals, including what questions to ask to drive optimal performance.
InMoment XI
MARCH 16, 2022
Both APAC and NA regions match with 55% of consumers being somewhat or extremely likely to use influencer codes in 2022. Earlier this year, we released a customer experience (CX) (and employee experience) trends report for both the North America and Asia-Pacific (APAC) regions.
Customer Bliss
FEBRUARY 18, 2022
As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond).
Alida
MARCH 24, 2022
Only one in 26 customers are likely to complain about the product or service issues they are facing on their own. The rest will gradually become unhappy and leave your company without you ever getting a chance to learn what went wrong or how you could address the issue. Customer Experience
Retently
APRIL 6, 2022
Retently 2022 CSAT Benchmarks. The post The Complete Guide to CSAT: Definition, Calculation & 2022 Benchmarks appeared first on Retently.
Totango
FEBRUARY 25, 2022
In 2022, we’re upping our game on customer engagement, creating more team collaboration experiences, connecting Totango to more of the tools you use everyday, and supporting your organizational changes and evolution. Have you seen what Totango is working on?
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.
TechSee
JUNE 8, 2022
I was curious to learn what had changed from then to April 2022. Top 3 Ideas that Punctuated April’s FSUSA 2022 Event.
CSM Magazine
JULY 22, 2022
Reputation , the global leader in reputation experience management (RXM), today announced findings from its 2022 Property Management Reputation Report , which analyzed nearly 600,000 reviews of over 80,000 multifamily residential properties.
Totango
MARCH 8, 2022
Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022.
InMoment XI
AUGUST 3, 2022
When you think of going to get a quick bite to eat, you’re probably thinking of getting a burger. With so many quick-service restaurant chains to compete with, how can one chain expect to stand out above the rest?
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
In order to keep agents both satisfied and engaged, we must develop a plan that both mitigates these concerns with current agents and halts any potential issues that may arise with new hires. These plans must also take into account the different environments and locations your agents may be working in.
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TechSee
FEBRUARY 2, 2022
5 Innovative Call Center Technologies in 2022. As 2022 gets underway, new technologies are emerging that are helping call centers boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment.
GetFeedback
FEBRUARY 16, 2022
The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience. Guides
Alida
JUNE 9, 2022
Alida Activate 2022Customer experience (CX) development can sometimes seem like you’re doing all the same things as everyone else, just walking in the footsteps of all the brands that came before.
Forrester Digital Transformation
AUGUST 8, 2022
Results from the US CX Index 2022 show that some retailers were able to strengthen their base of devoted (and highly profitable) customers. Learn more, and how you can do the same.
Speaker: Kate Nasser, The People Skills Coach™
Collaborative coaching truly guides agents to connect authentically to customers better each time. Join Kate Nasser, The People Skills Coach™ & Author of Leading Morale to understand how call center agents get the most out of collaborative coaching.
InMoment XI
MAY 3, 2022
We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Profit and growth are stimulated primarily by customer loyalty.
GetFeedback
JANUARY 25, 2022
CX trends and priorities to leverage to deliver results in the new era of customer experience. Articles
TechSee
APRIL 8, 2022
Key Insights from Field Service Medical 2022. The post 3 Observations From Field Service Medical 2022 appeared first on TechSee.
Forrester Digital Transformation
JUNE 27, 2022
The pandemic thrust consumers and technology into the forefront, exposing a long-standing tension between the two.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Join Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC, for best practices and leadership strategies to fortify an economy of compassion and genuine empathy in the contact center.
Totango
MAY 13, 2022
The post Six Best Customer Engagement Platform Tools for Onboarding in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business.
Quadient
JULY 26, 2022
Choosing your Customer Communication Channels in 2022. j.shah-thiel. Tue, 07/26/2022 - 16:40. Introduction. Thirty years ago, customer communications were relatively straightforward.
InMoment XI
MAY 3, 2022
In our 2022 Experience Trends Report we discovered that Gen Z customers and employees in the U.S. Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences.
SurveySparrow
AUGUST 8, 2022
Top 18 Culture Amp alternatives to try in 2022. The post 18 Best Culture Amp Alternatives in 2022 appeared first on SurveySparrow. Tried Culture Amp and want to see what else is out there? We can help!
Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design
AI is about helping us be the best version of ourselves. When will AI comprise the whole CX sector & people won’t connect with real customer concerns? Join Adam Cutler, Co-Founder of IBM Design, to learn why it’s quite the opposite.
InMoment XI
JULY 13, 2022
You don’t just want to appeal to new customers—you also want to keep your current ones coming back again and again. Not only do returning customers require less introduction to your products and services, but they also tend to spend more than first-time customers, too.
Help Scout
JANUARY 5, 2022
Here are our predictions for customer service trends in 2022. The new year brings new opportunities to create the customer experiences we all want to deliver. Read the full article
InMoment XI
FEBRUARY 3, 2022
Here’s what they told us: One of three emerging Gen Z customers had used a social influencer code in 2021 One of three emerging Gen Z customers were planning to use a code in 2022. You can also read more from our 2022 Experience Trends Report here!
InMoment XI
JUNE 30, 2022
This year, the InMoment team put together the first ever XI Forum Singapore—and what a day it was! With 100 delegates and five customer experience experts from the leading brands in Southeast Asia, this day was one to remember.
Speaker: Gary Davis, SmartAction CEO
Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center.
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