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2022 Experience Trends: What Employees & Customers Think About Evolving COVID Safety Measures

InMoment XI

The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. Want to read more about the trends impacting the employee and customer in 2022? A Word About COVID.

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3 Customer Experience Ideas for 2022

Experience Investigators by 360Connext

And 2022 looks like it will be another twelve months of uncertainty. Make 2022 the year you close the loop. 2022 will bring its own set of surprises. The post 3 Customer Experience Ideas for 2022 appeared first on Experience Investigators. The best-laid plans were often hard to execute as originally envisioned.

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2022 EX Trends: The Top 2 Things Employees Must Have in Their Next Job

InMoment XI

There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022. The 2022 Employee Landscape. What Do Employees Want from Their Employers? On the surface, this may seem like yet another no-brainer.

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Six Reasons to Attend XI Forum Sydney 2022

InMoment XI

The best in the industry will be sharing their experience and learnings to help you ELEVATE your CX program in 2022 and beyond. Kicking off our stellar speaker line-up, you will hear from InMoment’s CMO Kristi Knight as she discusses her vision for the company, our products, and the customer experience industry as a whole.

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The 2022 State of CX Report

It's been a rough couple of years, especially for customer experience professionals. The pandemic has made an already difficult job harder. From drastic shifts in consumer behavior to unexpected supply chain challenges, the CX landscape has dramatically transformed at an accelerated rate.

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The Best Customer Experience, Data and Design Books of 2022

eglobalis

The Best Customer Experience books 2002 list, Data and Design Readings of 2022, CX, experience design, cx strategy. The post The Best Customer Experience, Data and Design Books of 2022 appeared first on Eglobalis.

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2022 Trends: Imagine the Future of Call Centers

TechSee

Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. The post 2022 Trends: Imagine the Future of Call Centers appeared first on TechSee.

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Stay Ahead of the Game

Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. From introducing a fresh approach to capturing insights to outlining new ways to humanize data, these CX predictions are sure to give you lots to think about. Download your copy now!

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The State of Customer Success Pt. 1

Together, Vanilla etched out the State of Customer Success in 2022. In conjunction with Gain Grow Retain, we sat down with some of the most influential Customer Success Leaders out there. What does it look like? How can you prepare? Is your Customer Success team as prepared as they should be?

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The ABC’s of Recruiting for Gen Z

In 2022, society has fully immersed itself in the web and all it has to offer - and no one more so than those of Generation Z. Take a look around you at any given moment, and somebody is likely surfing the web on their phone.

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Going to Market Smarter in the New Economy

In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. The fight to find new customers and retain existing ones is the biggest business challenge for many companies.

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Industry Shake-Up: 2023 Commerce Trends To Rock Your World

Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree

December 6, 2022 at 11:00am PT, 2:00pm ET, 7:00pm BST In this webinar, four commerce retail experts will discuss: What consumers want to experience more of in 2023. The cool new innovations shaping the commerce industry. The impact of social commerce in working with Gen Z and Generation Alpha.

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The Conversational AI Journey: What to Expect from Start to Finish

Speaker: Gary Davis, SmartAction CEO

April 20th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. How automating a customer service call isn’t as simple as using a script from a human interaction. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent. The potential ROI when conversational automation is done right.

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How to Build ROI for Conversational AI

Speaker: Sofia Burton & Tiffany O'Malley from SmartAction

March 24th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Determining which calls are best for automation. Demonstrating those best use cases. Arming you with insights on how to sell the technology and services to stakeholders, including executives.

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Start Every Conversation with AI: The Front Door for Intelligent Customer Service

Speaker: Brian Morin & Helena Chen from SmartAction

February 23rd, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT How information gathering and authentication in natural language through an AI agent can cut down on AHT and save money on operating costs. What the intelligent front door experience looks like in a live demonstration.