2022 EX Trends: The Top 2 Things Employees Must Have in Their Next Job

InMoment XI

There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022. The 2022 Employee Landscape.

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2022 Experience Trends: What Employees & Customers Think About Evolving COVID Safety Measures

InMoment XI

The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. Want to read more about the trends impacting the employee and customer in 2022?

2022 376

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How 3 CX Trends Compare from North America to Asia-Pacific in 2022

InMoment XI

Both APAC and NA regions match with 55% of consumers being somewhat or extremely likely to use influencer codes in 2022. Earlier this year, we released a customer experience (CX) (and employee experience) trends report for both the North America and Asia-Pacific (APAC) regions.

2022 354

3 Employee and Customer Experience Trends for Banks, Wealth Advisors, and Credit Unions in 2022

InMoment XI

InMoment recently dove into the financial services industry’s 2022 outlook—and there’s a lot to unpack. One of the first questions we asked customers and employees was, “what experiences are you looking forward to in the following industries [in 2022]?”.

2022 283

How to Supercharge Your Customer Feedback Strategies with Messaging

When customers communicate with companies, they choose the channel for quickest response, even if it’s not their preferred channel. Read about this disconnect, the preference for human-assisted channels, and how messaging improves customer experience.

5 Steps to Building an Effective Customer Survey in 2022


Only one in 26 customers are likely to complain about the product or service issues they are facing on their own. The rest will gradually become unhappy and leave your company without you ever getting a chance to learn what went wrong or how you could address the issue. Customer Experience

2022 207

The Complete Guide to CSAT: Definition, Calculation & 2022 Benchmarks


Retently 2022 CSAT Benchmarks. The post The Complete Guide to CSAT: Definition, Calculation & 2022 Benchmarks appeared first on Retently.

2022 124

Six Best Customer Engagement Platform Tools for Onboarding in 2022


The post Six Best Customer Engagement Platform Tools for Onboarding in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business.

2022 89

5 Simple Steps Retailers Can Take to Build Stronger Relationships with Customers

InMoment XI

Customer loyalty has become more elusive in the past few years. As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort.

2022 415

3 Tips for Insurance CX Programs Looking to Collect Valuable CX Data

InMoment XI

In our 2022 Experience Trends Report we discovered that Gen Z customers and employees in the U.S. Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences.

2022 337

Should Loyalty Metrics Be Reassessed Post-Pandemic?

Two years later, CX pros wonder how the pandemic has changed customer expectations, and how their CX measurements should accommodate these changes. To find the answers we analyzed VOC data from a variety of industries. Download this eBook and learn what we discovered!

The ultimate guide to customer service


The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience. Guides

2022 307

2022 Product Roadmap


In 2022, we’re upping our game on customer engagement, creating more team collaboration experiences, connecting Totango to more of the tools you use everyday, and supporting your organizational changes and evolution. Have you seen what Totango is working on?

2022 83

9 Best Customer Success Communities in 2022


Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022.

2022 97

The Leading Call Center Technologies to Watch For in 2022


5 Innovative Call Center Technologies in 2022. As 2022 gets underway, new technologies are emerging that are helping call centers boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment.

2022 109

How to Make Every Survey a Top Customer Experience!

We’ve all had surveys that we’d rather forget, but surveys are a critical element of your overall customer experience. Download this eBook and get the four key elements of a brand-building survey program. Use these tenets to help your surveys deepen your customer’s relationship with your brand.

3 Observations From Field Service Medical 2022


Key Insights from Field Service Medical 2022. The post 3 Observations From Field Service Medical 2022 appeared first on TechSee.

2022 109

The Importance of Employee Loyalty in the Workplace

InMoment XI

We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Profit and growth are stimulated primarily by customer loyalty.

2022 323

5 Key Trends for ECommerce Customer Satisfaction in 2022


Wouldn’t it be nice to know what to focus on in 2022 to set yourself up for growth in 2023 and beyond? Find out what trends will impact eCommerce customer satisfaction in 2022. The post 5 Key Trends for ECommerce Customer Satisfaction in 2022 appeared first on Kayako.

2022 90

Four keys to customer experience success in 2022


CX trends and priorities to leverage to deliver results in the new era of customer experience. Articles

2022 227

Start Every Conversation with AI: The Front Door for Intelligent Customer Service

Speaker: Brian Morin & Helena Chen from SmartAction

In a typical 6-minute customer service call, only 25% is valued customer interaction. How can you render this process more efficient and give space for the valued interaction to shine? By starting every conversation with AI. Sign up to learn more!

Interviews Aren’t Dead: How B2B Companies Can Learn More from Their Buyers

InMoment XI

B2B purchasing decisions are complex. They’re financial. They’re political. But more than anything—they’re unpredictable. While B2B firms have more systems in place than ever to predict sales outcomes, they’re still blindsided when prospects choose another vendor. But it doesn’t have to be that way!

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5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)

InMoment XI

Here’s what they told us: One of three emerging Gen Z customers had used a social influencer code in 2021 One of three emerging Gen Z customers were planning to use a code in 2022. You can also read more from our 2022 Experience Trends Report here!

2022 413

Five Best CRMs for B2B Sales in 2022


Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. The Five Best CRMs for B2B Businesses in 2022. The post Five Best CRMs for B2B Sales in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

2022 67

Three Elements that Create and Sustain Employee Engagement

InMoment XI

Employee engagement has become a hotter topic than ever in the age of The Great Resignation. Millions of employees are quitting their jobs and heading elsewhere, leaving countless organizations scrambling to retain their remaining talent and/or evaluate why their workforce is in such flux.

2022 403

The Conversational AI Journey: What to Expect from Start to Finish

Speaker: Gary Davis, SmartAction CEO

Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center.

I Buy, Therefore I Am: The Psychology Behind Why We Choose Our Favorite Brands

InMoment XI

What do the shoes you wear, the coffee you drink, and the car you drive say about you? In what ways do your favorite brands help create your personal brand? How do they contribute to fulfilling your individual needs? And how do your shopping dollars help craft—and confirm—your personal identity?

2022 322

How to provide more personalized customer experiences


Insights and steps on how to deliver a better personalized customer experience based on key findings from The GetFeedback 2022 State of CX Report. Articles

2022 310

11 Articles You Need to Read About Today’s Employee and EX Landscape

InMoment XI

In the midst of the fallout of a global pandemic and the Great Resignation, the employee experience (EX) is an incredibly hot topic. With such a complex EX landscape, what do brands need to do to retain their employees, inspire their commitment and advocacy, and attract new talent?

2022 396

Healthcare Executive Poll—Q2 2022

West Monroe

Yet with the economic picture darkening, the first few months of 2022 have seen a dip in deal activity. West Monroe’s Quarterly Executive Poll—Q2 2022.

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How to Build ROI for Conversational AI

Speaker: Sofia Burton & Tiffany O'Malley from SmartAction

In this webinar, our leading experts will walk you through step-by-step to build an ROI for conversational AI.

Could you be our 2022 CX Leader of the Year? Award entries open now


Engagement Could you be our 2022 CX Leader of the Year

2022 78

3 Things You Can Do Right Now to Create More Inclusive Employee & Customer Experiences

InMoment XI

Diversity and inclusion initiatives have become front and center for many organizations in recent years.

2022 349

Six Best NPS Software Solutions for 2022


Six of the Best NPS Software Solutions for 2022. The post Six Best NPS Software Solutions for 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

2022 87

Quality, Not Quantity: Strategic Customer Listening for Experience Improvement

InMoment XI

For many years now, conventional wisdom has held that the best way to listen to as many customers as possible is to turn every customer listening post within your customer experience (CX) program on and simply capture all insights that come your way.

2022 394

Sustaining Employee Engagement in the Contact Center

Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC

Join Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC, for best practices and leadership strategies to fortify an economy of compassion and genuine empathy in the contact center.