2022 Experience Trends: What Employees & Customers Think About Evolving COVID Safety Measures

InMoment XI

The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. Want to read more about the trends impacting the employee and customer in 2022?

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Using Holistic Listening to Retain Employees—and Customers

InMoment XI

It’s popular to believe that COVID-19 created the unprecedented employee exodus we’ve all come to know as The Great Resignation.

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3 Factors to Consider if You Have a CX Incentives Program

InMoment XI

Though customer experience (CX) programs are always changing and evolving, one element that many brands constantly consider is whether to add a CX incentives program to those initiatives. .

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12 Predictions for Customer Service Trends in 2022

Help Scout

Here are our predictions for customer service trends in 2022. The new year brings new opportunities to create the customer experiences we all want to deliver. Read the full article

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AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. With today’s changing customer expectations, dynamic market realities and aggressive competitors, organizations must understand where they are successful and where they fall short. Download this eBook to learn how you can improve your customer experience with the help of Artificial Intelligence.

Alida and Rybbon Increase Customer Engagement with Digital Incentives


Understanding what your customers want and expect is key to any business’s success, but uncovering those insights can take a lot of effort. You need to collect broad customer feedback, which means getting responses that are representative of your entire customer base

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Three Steps Chevron Federal Credit Union Took to Reinvigorate its CX Program

InMoment XI

Stagnant NPS scores. Data silos. Slow response rates. Chevron Federal Credit Union realized it needed a change. As a not-for-profit, member-owned organization, Chevron Federal Credit Union’s mission is to provide the highest level of personalized service to customers.

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Digital Intercept: How to Collect Customer Feedback Without Ruining the Experience

InMoment XI

We’ve all been there. You’re shopping for something online and you start to compare options on different websites. You’re excited to explore a particular item, but as soon as you click into the brand’s website, a little window pops up asking you what you think of the website experience.

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Top 50 Customer Success Influencers 2022


Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. The post Top 50 Customer Success Influencers 2022 appeared first on SmartKarrot l Comprehensive Customer Success.

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Digital Transformation Strategies for 2022

Upstream Works

As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. Contact center leaders must also be thinking about strategic decisions, such as how the contact center is going to evolve or what CX will need to look like in 2022.

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100 Pipeline Plays: The Modern Sales Playbook

For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.

It’s time for a Customer Service Culture Transformation to Customer CARE

Bill Quiseng

Is customer service the frontline? Really? Are we called to duty on the frontline battling customers? Doctors and nurses don’t serve their ailing patients. They care. So shouldn’t customer service be customer care? Or even better …. We are the Customer CARE team.

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Your 2022 Customer Experience Plan: Strategies, Videos, & Resources

Experience Investigators

The post Your 2022 Customer Experience Plan: Strategies, Videos, & Resources appeared first on Experience Investigators. Imagine yourself a year from today. Your company has surpassed its annual goals for customer retention, referrals, and satisfaction.

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4 Potential CX Themes for 2022 Your Best Year Ever

The DiJulius Group

It is not too late to create your Customer Experience theme for 2022 that you can rally your entire organization around. The post 4 Potential CX Themes for 2022 Your Best Year Ever appeared first on The DiJulius Group.

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Live Chat Metrics 2022 – Benchmark Data


Read on for a snapshot of our Live Chat Benchmark Report 2022, then download the free report below to gain access to all the benchmark data you need on your journey to customer experience (CX) excellence. Download: Live Chat Benchmark Report 2022.

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Going to Market Smarter in the New Economy

In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. To succeed, you must change the way you conceive and build new products as a digital business. Download the report today to discover more!

Five Trends to Inform Your CX Strategy for 2022

CSM Magazine

So, it’s no surprise that in 2022 — as in years past — anything CX will continue to be top of mind for companies across verticals. Jason Grier, Reputation‘s executive vice president and chief customer officer, reveals the key trends that will inform your CX Strategy this year and beyond.

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When It All Comes Down to Business, It’s “People First”

Bill Quiseng

For many years, there has been a stranglehold of the “Profits over People” mentality on business. Senior executives care about revenue dollars, market share, the stock price, bottom-line profits, even their competitors, more than their people.

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January 2022 Atlas Highlights


We’d tell you exactly what will happen in 2022 if we could, but we can’t. Check out the four customer engagement trends you should be on the lookout for in 2022. Hello to all of our Atlas members! 2021 is already over, and we’re not even over 2020 yet.

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Doing Customer Service Right in 2022 and Beyond

Doing CX Right

The post Doing Customer Service Right in 2022 and Beyond appeared first on Doing CX Right. Jeff Toister, author of 4 customer service books, explains what elite brands do differently to turn upset customers into happier ones. You can do the same too.

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Research Study: Customer Perceptions of the Community Experience

We surveyed more than 600 consumers about their perceptions of the community experience. Our aim? To reveal how community can impact business-focused objectives. Get your free copy of this research report today to find out how customer expectations can be addressed and how it can affect your brand’s bottom line.

10 Tips to Increase Your Profits in 2022

Joe Rawlinson

Although there are plenty of ways to improve your business, these 10 tips will make a difference for your company’s bottom line in 2022: 1. Here are a few tips to help you increase your sales volume in 2022: Do more of what works and less of what doesn’t. These are all things you can do to increase your profits in 2022 and beyond. As we enter the New Year, many individuals reflect on the past 12 months and plan how they can improve in the year ahead.

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Six customer experience trends uprooting 2022 planning


Loyalty 6 CX trends uprooting 2022 planning

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Five Lessons On How To Personalize the Customer Experience

Shep Hyken

I love to receive great examples of outstanding customer service. I’m always on the lookout for great stories, whether I personally experience them, or they are sent in by our followers. What I share with you today is a great example of personalized and proactive communication.

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Free Webinar: Top Customer Care Trends for 2022

CSM Magazine

Is your customer care strategy prepared to meet the demands and overcome the challenges of 2022? Shifting Customer Expectations – Top Customer Care Trends for 2022’ features insights from senior leaders from Nationwide, PVH Corp & Hootsuite!

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Community Predictions 2022

We sat down with 22 experts to discover what's coming for community in 2022. Together, we worked out ten key takeaways for the coming year. If you run a community, are part of a community, or are debating whether or not to launch one, this eBook is for you.

5 Easy Ways to Master Customer Intelligence in 2022


Before proceeding to the different ways to master customer intelligence in 2022, it is time to learn the definition of customer intelligence. Ways to master customer intelligence in 2022. Mastering customer intelligence is important in 2022.

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Helpful Business Tools For 2022

CSM Magazine

This blog post curates the top 6 tools that can alleviate your everyday business workflow to gear you for success in 2022. 6 Power Tools to supercharge your business for 2022. Building a business is hard work. There is so much that demands attention.

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2022 is the Year of Digital Customer Experience Excellence – Here’s Why


With so much riding on CX, alongside momentum from the pandemic, 2022 will see digital CX excellence become a key growth strategy across industries. Why is 2022 the year of customer experience excellence? .

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Is Your Organization Ready for the Top Contact Center Trends of 2022?


We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends.

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How to Make Every Survey a Top Customer Experience!

We’ve all had surveys that we’d rather forget, but surveys are a critical element of your overall customer experience. Download this eBook and get the four key elements of a brand-building survey program. Use these tenets to help your surveys deepen your customer’s relationship with your brand.

Top Trends in the Customer Service Industry for 2022

CSM Magazine

Read further for the top trends in the customer service industry for 2022. If you’re already working with your customer service team remotely, don’t expect that trend to change much in 2022. That number is anticipated to rise in 2022.

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What’s New in Customer Service Trends for 2022?


9 Customer Service Trends for 2022. 2022 will see new trends that will redefine the customer service landscape – what’s new this year? So, what must customer service teams be prepared for in 2022? 9 Customer Service Trends for 2022: 1.

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Property Management Solutions: Visual Assistance Helps Homeowners And Tenants


Table of Contents: The need for property management solutions. Visual assistance for property management maintenance. Benefits. TechSee’s technology. The global housing management industry is thriving and expected to grow from $15.10 billion in 2021 to $28.21 billion in 2028 at a CAGR of 9.3%

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20 Customer Effort Score (CES) Tools 2022

Zonka Feedback

Achieving customer loyalty is dependent not only on the quality of the product and services; it is also impacted by the level of effort your customers are put in with you.

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The 2022 State of CX Report

Uncover the emerging trends that are influencing the decision-making and strategies driving the new era of customer experience.