5 customer experience trends to watch for in 2021
GetFeedback
DECEMBER 1, 2020
How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions.
2021 Related Topics 
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2021: TechSee’s Year in Review
TechSee
JANUARY 4, 2022
As 2021 comes to a close, TechSee takes a look back on a memorable year, as detailed in the ‘Year in Review’ article below. Check out our year in review infographic for a visualization of TechSee’s 2021. 2021 Year in Review. Check out our year in review infographic for a visualization of TechSee’s 2021.
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Adapt your CX strategy in 2021 using people, process, and technology
GetFeedback
DECEMBER 21, 2020
Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy.
Best New Customer Experience and Design Books – 2021 List
eglobalis
NOVEMBER 22, 2021
Best New Customer Experience and Design Books – 2021 List best employee experience and design books. The post Best New Customer Experience and Design Books – 2021 List appeared first on Eglobalis.
The Forrester Wave™: B2B Marketing Data Providers, Q2 2021
Advertiser: ZoomInfo
In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them.
7 New Technologies to Improve Customer Service in 2021
TechSee
MAY 19, 2021
COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. Based on research , more and more companies will be taking customer emotions into account in 2021 and beyond. The post 7 New Technologies to Improve Customer Service in 2021 appeared first on TechSee.
Customer service trends for 2021: Top analyst predictions
TechSee
JANUARY 26, 2021
Customer service trends: Top predictions for 2021. More empathetic customer support is a critical trajectory for customer service in 2021. A recent survey by Aberdeen of 307 contact center leaders revealed a significant surge in remote work capabilities – a whopping 52% as of June 2020, and that is expected to increase through 2021.
Dominate Your Local Market With These 4 Reputation Management Strategies
Speaker: Adam Dorfman, Lindsay Harrison, and Erin O'Brien
November 16th, 2021 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Common mistakes brands encounter with local search and how to fix those. Four strategies to improve your local visibility for your business today. How companies have seen success by prioritizing their online reputation.
A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business
Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate
October 13th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST What types of structured and unstructured feedback should your team gather. What programs and processes you can put in place to use your feedback for driving growth.
Customer Advocacy and Community
Speaker: Liz Richardson and Deena Zenyk
On October 6th, 2021, at 9:00am PDT, 12:00pm EDT, you can join us to learn first-hand what works and - maybe even more importantly - what doesn’t. What you’ll learn: Best practices for architecting a customer advocacy program.
Marketing-Led Post-COVID-19 Growth Strategies
Advertiser: ZoomInfo
In this eBook, we’ll discuss leading strategies to create a marketing-led growth strategy for 2021 and beyond, including: Positioning your organization for automation. Marketers are uniquely positioned to provide creative solutions to aid their organization in times of change and chart a course for navigating success.
Power Hour with the Community Team at Mural
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Register now for the Power Hour with MURAL on August 24th 2021 at 9:00am PDT 12:00pm EDT. This is going to be an excellent discussion full of insight from the people who understand growing a community from the ground up. Save your spot!
2021 Community Predictions
Advertiser: Vanilla Forums
What does 2021 have in store for the community profession? What impact has the global situation had on the community and what can we expect moving forward into 2021? This year's annual Community Predictions will provide you with everything you need to know to succeed in 2021. 7 key trends to expect in 2021.
The State of Self-Service in 2021
Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction
Hear the bleeding edge on what’s being deployed in 2021 in conversational AI that will push industries further than they’ve ever gone. See how best-of-breed companies are implementing these capabilities right now into real applications to deflect even more calls and chats from live agents.
Free eBook: 3 Must-Embrace Customer Experience Retail Trends for 2021
Advertiser: Delighted
2021 is here! Stay ahead by checking in on your customers to get crucial insight on how you can continue to make their shopping experience comfortable and effortless during COVID-19 and into the new year - no matter where they make their purchase.
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