A Primer on the 3 Most Important CX Metrics: NPS, CSAT and CES
JANUARY 2, 2023
But “it” is a multi-layered concept, and to truly understand customer experience at scale, you may need to track three very important metrics. Of course, no single metric is going to give you a complete picture, and you will have to discover how to adapt the big three to your business case.
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