VIRTUAL CUSTOMER SERVICE WORKSHOPS

Myra Golden Media

Book Your Virtual Customer Service Workshop Now! Keep remote employees’ skills sharp with our customized, engaging, live virtual training. We start with a video conference to learn about your challenges and goals.

Mini Workshop: The 3R De-escalation Method

Myra Golden Media

COVID-19 is making customers more hostile, and you need a strategy for quickly containing the situation and de-escalating the interaction.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

Chapter 4: Customer Journey Mapping Workshop

SurveySensum

In the fourth episode of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum are running a workshop on Customer Journey Mapping. . Gather all the workshop materials:

2018 Journey Mapping Workshops

Kerry Bodine

We’ve been getting multiple requests over the past few weeks about our 2018 journey mapping workshop schedule. So without further ado… We hope you’ll join us in one of these fun locations next year for our signature two-day workshop! And of course, you’ll get to hang out with us for two whirlwind days of discussion, hands-on exercises, and our favorite workshop supply—sticky notes! Journey Mapping Workshops Kerry Bodine & Co

How to Use Data to Build Strong Customer Communities

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

Time and again, organizations assume that community member research is duplicative, cumbersome, risky, or incapable of yielding meaningful results. They simply move ahead with their communities and “iterate” as they go. The results of not performing community member research? Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value.

The Things You Never Expect In a Digital Workshop

Myra Golden Media

Digital workshops are super fun and include engaging learning activities, scenarios based on issues you bring, guided small group discussions in virtual breakout rooms, polling questions, and PDF workbooks. Read course outlines or talk to me about a digital workshop for your company.

Lessons From Temkin Group’s Humanity Workshops

Experience Matters

” As a part of our commitment to this critical theme, we developed a highly interactive workshop “Humanizing CX,” which I’ve led for 10 Customer Experience Professionals Association local networking events in cities across the U.S. The workshop has a simple agenda, examining how attendees can improve humanity: As Individuals As CX professionals As a collective CX community For those of you who have not been able to Read More.

Customer Experience Innovation Workshop with Dorel Juvenile

Strativity

We were thrilled to partner with them in this journey by bringing colleagues together from around the world for a two-day workshop designing Dorel’s future CX. Strativity had the privilege of conducting a two-day Co-Creation Workshop for the executives of Dorel Juvenile—the leading manufacturer of juvenile products with a diverse range of brands including Maxi-Cosi, Cosco, Safety 1 st , and Tiny Love.

Engagement Workshop: Identifying Tester Communication Problems

Centercode

The post Engagement Workshop: Identifying Tester Communication Problems appeared first on Centercode. Test Management communication engagement workshop increase beta participation test participation tester engagement

SAP MaxAttention Innovation Workshop “SAP HANA Native Storage Extension”, November 30, 2021

SAP Customer Experience

Virtual November 30 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on SAP HANA native storage extension taking place virtually on November 30, 2021. Please find the current agenda for the workshop here.

2021 52

New Customer Experience Workshops Announced!

Kerry Bodine

I’m excited to announce two additions to our 2017 workshop lineup! We’ve taken the best of our Designing Brand Experiences consulting offering and compressed it into a one-day workshop. In this interactive workshop, we’ll help you examine your organization’s brand from the outside in and analyze how it’s currently expressed to customers across their entire journey. Brand Journey Mapping Workshops Kerry Bodine & Co

Too many see journey mapping as an employee workshop.

Heart of the Customer

This confusion is fueled by vendors who offer “journey mapping workshops.” ” This is a half- or full-day workshop where you […]. The post Too many see journey mapping as an employee workshop. What is journey mapping? That may seem like a strange question from a blogger whose title is “Mapper-In-Chief,” but there’s so much confusion on the topic that it’s a question that needs to be asked.

Engagement Workshop: Identifying Tester Incompatibility

Centercode

The post Engagement Workshop: Identifying Tester Incompatibility appeared first on Centercode. Low tester participation is a source of frustration for many Customer Validation professionals.

Engagement Workshop: Tracking Your Progress with Metrics

Centercode

The post Engagement Workshop: Tracking Your Progress with Metrics appeared first on Centercode. Strong tester participation is at the heart of every successful Customer Validation test.

Engagement Workshop: Identifying Product Readiness Issues

Centercode

“The impact of recruitment , communication , and tools I understand very well — I’ve been reading your entire Engagement Workshop Series after all — but isn’t the whole point of customer testing to assess the performance of a buggy product?”

Journey Mapping Workshops In Chicago This November

Kerry Bodine

We have two opportunities this coming November for you to join us for a hands-on workshop in downtown Chicago. In our two-hour mini workshop , we’ll go over the essential features of journey maps and discuss how you can make your maps more effective. Join us for our signature journey mapping workshop on November 15 & 16. This interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.

Engagement Workshop: 4 Phases of Increasing Tester Participation

Centercode

The post Engagement Workshop: 4 Phases of Increasing Tester Participation appeared first on Centercode. Test Management beta tester participation engagement workshop increase beta participation test participation tester engagement

How (and Why) You Should Run an Ideation Workshop

dscout People Nerds

Run an ideation workshop. Need an exciting way to engage your team and generate innovative product ideas?

SAP MaxAttention Innovation Workshop “How to achieve operational excellence of your Intelligent Enterprise”, October 26-28, 2021

SAP Customer Experience

Virtual October 26-28 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “How to achieve operational excellence of your Intelligent Enterprise” taking place virtually on October 26-28, 2021.

2021 52

Our 2017 Journey Mapping Workshop Schedule

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in 2017! I’m thrilled to announce our 2017 lineup of open enrollment journey mapping workshops: February 21 & 22 in San Diego. Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.

Customer Journey Mapping workshop in November!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our next open enrollment workshop: November 2, 9:00 – 5:00 & networking cocktails. Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.

Top 8 Customer Success Workshops and Training Programs

SmartKarrot

A list of Top 8 Customer Success Workshops and Training Programs which is helpful in learning everything about Customer Success Management. #1 The courses and workshops provide participants the opportunity to earn an industry recognized certification. #2

How (and Why) You Should Run an Ideation Workshop

dscout People Nerds

Run an ideation workshop Need an exciting way to engage your team and generate innovative product ideas?

CX LIVE 2018 Workshops + Certifications

Lithium

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Prerequisites : We strongly recommend you complete Community Management Certification Level I before attending this workshop.

CX LIVE 2018 Workshops + Certifications

Lithium

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Prerequisites : We strongly recommend you complete Community Management Certification Level I before attending this workshop.

CX LIVE 2018 Workshops + Certifications

Lithium

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Prerequisites : We strongly recommend you complete Community Management Certification Level I before attending this workshop.

Engagement Workshop: Identifying Tester Incompatibility

Centercode

Low tester participation is a source of frustration for many Customer Validation professionals. You’ve invested hours into crafting creative test topics, and you’re following best practices for a comprehensive and approachable communication strategy.

Engagement Workshop: How to Recruit Enthusiastic Testers

Centercode

The post Engagement Workshop: How to Recruit Enthusiastic Testers appeared first on Centercode. What makes an ideal tester ? It isn’t just the right demographic or technographic qualifications — though target market testers are essential to netting accurate and actionable insights.

$50 CX Day Discount For Our November Journey Mapping Workshop!

Kerry Bodine

To celebrate today’s global focus on customers, we’re offering a $50 discount on our next customer journey mapping workshop, November 15 & 16 in Chicago. Journey Mapping Workshops Kerry Bodine & Co Happy Customer Experience Day! I hope you and your colleagues are joining one of the many CX Day celebrations around the world.

How to Run an Engaging Remote Workshop: Tips for Stress-Free Collaboration

dscout People Nerds

Here’s how you can make your next workshop as painless as possible. Trouble communicating, distractions, and dropped calls.

Register for Customer Journey Mapping Workshop

Experience Matters

Sign up for Temkin Group’s hands-on workshop in. Boston on July 22 & 23: . Mapping and Improving Your Customers’ Journey. Customer experience

Journey Mapping Q&A: Customer Journey Mapping Workshops

Kerry Bodine

Is there a common workshop format? In the workshops I facilitate, I like to split everyone into 3 to 5 small groups, each of which can focus on a different persona or journey. Who should be involved in customer journey mapping workshops? Marketing and customer experience folks are the obvious choices for workshop participants. And I hope this isn’t a surprise, but I HIGHLY recommend including your customers in these workshops, too.

Photos from Journey Mapping Workshop

Heart of the Customer

The topic was Journey Mapping Workshop: Reduce User and Customer Effort and Increase Satisfaction, and we had a great time creating maps of various customer journeys. The post Photos from Journey Mapping Workshop appeared first on Heart of the Customer. It’s time we stopped calling employee workshops, Post-It Notes charts and PowerPoint and Visio documents customer journey maps. I had the opportunity to lead at yesterday’s Minnesota Government IT Symposium.

2014 64

What Does It Take To Be A Good Workshop Facilitator?

Kerry Bodine

A great tool for uncovering rich customer insights is a workshop where you can bring real customers into the room and watch them open up about their current journey or their ideal experience. We frequently host customer workshops designed to answer our clients’ burning questions about their organization’s customer experience, but we don’t do it alone—that would defeat the purpose of enabling our clients to hear and experience direct customer feedback. Journey Mapping Workshops

Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith

Uplifting Service

Join the Service Leadership Workshop. Service Leadership Workshop. The post Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith appeared first on Uplifting Service. Hello, if you’re watching this video, you probably know me.