VIRTUAL CUSTOMER SERVICE WORKSHOPS

Myra Golden

Book Your Virtual Customer Service Workshop Now! Keep remote employees’ skills sharp with our customized, engaging, live virtual training. We start with a video conference to learn about your challenges and goals. Once we agree on your training content, we set a date for live virtual training that includes breakout rooms, online hand-raising, polling questions, and PDF workbooks. Plus, we record the training and hand it over to you to use as you wish.

Mini Workshop: The 3R De-escalation Method

Myra Golden

COVID-19 is making customers more hostile, and you need a strategy for quickly containing the situation and de-escalating the interaction.

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Engagement Workshop: Identifying Friction with Your Tools

Centercode

The post Engagement Workshop: Identifying Friction with Your Tools appeared first on Centercode. Test Management beta tester participation beta testing tools engagement workshop increase beta participation surveys tester engagementYour feedback forms , surveys , and project workspace are more than just boxes you tick off of your test prep checklist — they’re an essential element of your Customer Validation project’s success.

2018 Journey Mapping Workshops

Kerry Bodine

We’ve been getting multiple requests over the past few weeks about our 2018 journey mapping workshop schedule. So without further ado… We hope you’ll join us in one of these fun locations next year for our signature two-day workshop! And of course, you’ll get to hang out with us for two whirlwind days of discussion, hands-on exercises, and our favorite workshop supply—sticky notes! Journey Mapping Workshops Kerry Bodine & Co

Engagement Workshop: Identifying Tester Communication Problems

Centercode

The post Engagement Workshop: Identifying Tester Communication Problems appeared first on Centercode. Test Management communication engagement workshop increase beta participation test participation tester engagementMaintaining tester engagement is one of the most persistent challenges facing today’s Customer Validation (CV) professionals. More than half of professionals are having issues securing useful feedback.

Engagement Workshop: Identifying Tester Incompatibility

Centercode

The post Engagement Workshop: Identifying Tester Incompatibility appeared first on Centercode. Low tester participation is a source of frustration for many Customer Validation professionals. You’ve invested hours into crafting creative test topics , and you’re following best practices for a comprehensive and approachable communication strategy. But somehow, only a fraction of your testers are submitting feedback. Where did it go wrong? What could you do differently?

Lessons From Temkin Group’s Humanity Workshops

Experience Matters

” As a part of our commitment to this critical theme, we developed a highly interactive workshop “Humanizing CX,” which I’ve led for 10 Customer Experience Professionals Association local networking events in cities across the U.S. The workshop has a simple agenda, examining how attendees can improve humanity: As Individuals As CX professionals As a collective CX community For those of you who have not been able to Read More.

Customer Experience Innovation Workshop with Dorel Juvenile

Strativity

We were thrilled to partner with them in this journey by bringing colleagues together from around the world for a two-day workshop designing Dorel’s future CX. Strativity had the privilege of conducting a two-day Co-Creation Workshop for the executives of Dorel Juvenile—the leading manufacturer of juvenile products with a diverse range of brands including Maxi-Cosi, Cosco, Safety 1 st , and Tiny Love.

Engagement Workshop: 4 Phases of Increasing Tester Participation

Centercode

The post Engagement Workshop: 4 Phases of Increasing Tester Participation appeared first on Centercode. Test Management beta tester participation engagement workshop increase beta participation test participation tester engagementSecuring high-quality feedback from your project is like taking a roadtrip — with the right travel companions, a thorough plan, and a map of how to get where you’re going, you have all the building blocks for success.

The Things You Never Expect In a Digital Workshop

Myra Golden

Digital workshops are super fun and include engaging learning activities, scenarios based on issues you bring, guided small group discussions in virtual breakout rooms, polling questions, and PDF workbooks. I’m facilitating digital workshops on de-escalation, call control, empathy, telephone skills, and more. Read course outlines or talk to me about a digital workshop for your company.

New Customer Experience Workshops Announced!

Kerry Bodine

I’m excited to announce two additions to our 2017 workshop lineup! We’ve taken the best of our Designing Brand Experiences consulting offering and compressed it into a one-day workshop. In this interactive workshop, we’ll help you examine your organization’s brand from the outside in and analyze how it’s currently expressed to customers across their entire journey. Brand Journey Mapping Workshops Kerry Bodine & Co

Too many see journey mapping as an employee workshop.

Heart of the Customer

This confusion is fueled by vendors who offer “journey mapping workshops.” ” This is a half- or full-day workshop where you […]. The post Too many see journey mapping as an employee workshop. What is journey mapping? That may seem like a strange question from a blogger whose title is “Mapper-In-Chief,” but there’s so much confusion on the topic that it’s a question that needs to be asked.

Engagement Workshop: Tracking Your Progress with Metrics

Centercode

The post Engagement Workshop: Tracking Your Progress with Metrics appeared first on Centercode. Strong tester participation is at the heart of every successful Customer Validation test. When you’ve recruited enthusiastic, target market testers to use your product, complete surveys, and submit feedback, you have everything you need to deliver those highly sought after recommendations for improvement.

Journey Mapping Workshops In Chicago This November

Kerry Bodine

We have two opportunities this coming November for you to join us for a hands-on workshop in downtown Chicago. In our two-hour mini workshop , we’ll go over the essential features of journey maps and discuss how you can make your maps more effective. Join us for our signature journey mapping workshop on November 15 & 16. This interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.

Engagement Workshop: How to Recruit Enthusiastic Testers

Centercode

The post Engagement Workshop: How to Recruit Enthusiastic Testers appeared first on Centercode. What makes an ideal tester ? It isn’t just the right demographic or technographic qualifications — though target market testers are essential to netting accurate and actionable insights. But there’s another factor that goes beyond looking the part on paper. That X-factor? It’s enthusiasm!

Our 2017 Journey Mapping Workshop Schedule

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in 2017! I’m thrilled to announce our 2017 lineup of open enrollment journey mapping workshops: February 21 & 22 in San Diego. Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.

Customer Journey Mapping workshop in November!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our next open enrollment workshop: November 2, 9:00 – 5:00 & networking cocktails. Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.

CX LIVE 2018 Workshops + Certifications

Lithium

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Prerequisites : We strongly recommend you complete Community Management Certification Level I before attending this workshop.

CX LIVE 2018 Workshops + Certifications

Lithium

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Prerequisites : We strongly recommend you complete Community Management Certification Level I before attending this workshop.

CX LIVE 2018 Workshops + Certifications

Lithium

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. To sign up for these workshops, please visit the CX Live Registration Site to secure your spot. Prerequisites : We strongly recommend you complete Community Management Certification Level I before attending this workshop.

Workshop Playbook: 9 Exercises to Spark CX Innovation

Strativity

We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, align on priorities, and spark innovation for your business. Try These DIY Exercises to Enhance Your Next CX Workshop. Workshops are collaborative sessions that have a crystal-clear goal — and they’re an essential tool in the insights, strategy, and execution world.

$50 CX Day Discount For Our November Journey Mapping Workshop!

Kerry Bodine

To celebrate today’s global focus on customers, we’re offering a $50 discount on our next customer journey mapping workshop, November 15 & 16 in Chicago. Journey Mapping Workshops Kerry Bodine & Co Happy Customer Experience Day! I hope you and your colleagues are joining one of the many CX Day celebrations around the world.

Register for Customer Journey Mapping Workshop

Experience Matters

Sign up for Temkin Group’s hands-on workshop in. Boston on July 22 & 23: . Mapping and Improving Your Customers’ Journey. Customer experience

Journey Mapping Q&A: Customer Journey Mapping Workshops

Kerry Bodine

Is there a common workshop format? In the workshops I facilitate, I like to split everyone into 3 to 5 small groups, each of which can focus on a different persona or journey. Who should be involved in customer journey mapping workshops? Marketing and customer experience folks are the obvious choices for workshop participants. And I hope this isn’t a surprise, but I HIGHLY recommend including your customers in these workshops, too.

What Does It Take To Be A Good Workshop Facilitator?

Kerry Bodine

A great tool for uncovering rich customer insights is a workshop where you can bring real customers into the room and watch them open up about their current journey or their ideal experience. We frequently host customer workshops designed to answer our clients’ burning questions about their organization’s customer experience, but we don’t do it alone—that would defeat the purpose of enabling our clients to hear and experience direct customer feedback. Journey Mapping Workshops

Watch (and Bookmark): 6 DIY Workshops from CRM Experts

Optimove

During the very successful first day (of two), 11 Optimove experts and one innovative partner gave six especially-actionable workshops. ” In this workshop, we take you on step-by-step guides to building recommendation models and creating a VIP potential model, that will give you a good look into how your customers are likely to behave. Lucky, you can find it all here in one workshop. You’ll find them all in this workshop.

Photos from Journey Mapping Workshop

Heart of the Customer

The topic was Journey Mapping Workshop: Reduce User and Customer Effort and Increase Satisfaction, and we had a great time creating maps of various customer journeys. The post Photos from Journey Mapping Workshop appeared first on Heart of the Customer. It’s time we stopped calling employee workshops, Post-It Notes charts and PowerPoint and Visio documents customer journey maps. I had the opportunity to lead at yesterday’s Minnesota Government IT Symposium.

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How To Host A Customer Journey Mapping Workshop

Michel Falcon Experience

Today, I’m in Oshawa, Ontario working with Taunton Village Dental to help them improve their customer experience by hosting a customer journey mapping workshop. Customer journey mapping workshops will improve your organization’s… customer experience because your company will be continuously refining the interactions within the customer experience which will influence greater customer loyalty and grow your business.

How to Run an Engaging Remote Workshop: Tips for Stress-Free Collaboration

dscout People Nerds

Here’s how you can make your next workshop as painless as possible. Trouble communicating, distractions, and dropped calls.

$50 CX Day Discount For Our November Journey Mapping Workshop!

Kerry Bodine

To celebrate today’s global focus on customers, we’re offering a $50 discount on our upcoming customer journey mapping workshop , November 2 & 3 in San Francisco. Journey Mapping Workshops Kerry Bodine & Co Happy Customer Experience Day! I hope you and your organization are joining one of the many CX Day celebrations around the world.

Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith

Up Your Service

Join the Service Leadership Workshop. Service Leadership Workshop. The post Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith appeared first on Uplifting Service. Hello, if you’re watching this video, you probably know me. I’m Ron Kaufman , author, and founder of Uplifting Service. But do you know this man? This gentleman with the distinguished white beard.

Register for Journey Mapping Workshop

Experience Matters

Filed under: Customer experience. Customer experience

Employee Engagement Workshop in Miami in March

Experience Matters

Filed under: Customer experience. Customer experience

The best (and worst) uses of journey mapping workshops

Heart of the Customer

We often get calls from organizations who want to hold a journey mapping workshop, but have no time or budget for research. There are times when a workshop is absolutely the best journey mapping methodology – and times when it’s a train wreck. […]. The post The best (and worst) uses of journey mapping workshops appeared first on Heart of the Customer.

Customer Journey Mapping Workshop in November!

Kerry Bodine

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our first open enrollment workshop: November 17, 9:00 – 5:00 & networking dinner. Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop the skills and know-how you need to effectively employ journey mapping within your organization.