This year’s edition of the XI Forum Europe is making a triumphant return, promising an even more exceptional experience. We’d love for you to join us in London on the 4th & 5th October. This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme.
Here are five reasons why you should save your spot today:
Reason #1: Embrace ‘Integrated CX’ for Your Brand
Ever heard of integrated CX? It’s not just the central theme of our upcoming XI Forum in London, but also the driving philosophy at InMoment. We’re all about assisting businesses in translating their customer experience initiatives into tangible, measurable business outcomes.
Integrated CX connects critical aspects of a successful customer experience, including:
- Integrated Signals: Weaving together customer voices and potential customers’ perspectives throughout the entire customer journey, including surveys, chats, reviews, calls, and more.
- Integrated Insights: Delivering both leading innovative technology and strategic expertise to deliver ROI.
- Integrated Actions: The ultimate goal is to eliminate any and all silos that exist in many companies, facilitating a coordinated, data-driven approach to prioritising which action will get your business the best results.
Explore the transformative potential of integrated signals, insights, and actions for your experience programme.
Reason #2: Learn From Award-Winning Speakers
The 2023 speaker line up has been announced and the content is more practical than ever. Joining us on stage, we have CX Leaders from a variety of brands including, Metro Bank, Foot Locker, Quilter, Vue Cinema and MediaMarktSaturn to name a few! As well as leading CX experts from InMoment, NPSx by Bain & Company and Forrester!
Joining us means tapping into a wealth of expertise and insights that you simply can’t afford to miss. Get ready to gain invaluable knowledge, gain fresh perspectives, and stay ahead of the curve. Your chance to learn from the best is here – seize it!
Reason #3: Network With Your Peers
Engage with over 200 seasoned CX professionals representing the foremost brands in the region. That’s right—there will be plenty of opportunities to meet new people and create new connections throughout the two days and learn from their unique experiences. Hear what our delegates had to say about last years’ event!
Reason #4: The Conference is More Practical Than Ever
The event has been crafted to provide you with an insider’s perspective on a selection of EMEA’s most successful experience programmes. You’ll glean insights from experts that can be directly integrated into your own programme right from the outset. Unveiling previously undisclosed CX resources, client stories, frameworks, and methodologies, this conference will offer delegates a unique opportunity to explore these valuable insights.
Reason #5: Hear from our Exclusive Partner, NPSx by Bain & Company!
Our exclusive partner, NPSx℠ by Bain & Company, will host a workshop on day one of the XI Forum focused on why data is the key to building a successful business case for customer experience improvements; and a thrilling keynote presentation on day two, featuring Stanford Swinton presenting the battlegrounds of customer experience in 2024.
NPSx℠ brings together the best of Bain’s customer-first thinking and world class technologies, packaged in a simple and accessible way, for leaders around the world.
What are you waiting for?
Learn more and sign up here: XI Forum Europe 2023
Any questions we didn’t answer here? Reach out to emea.events@inmoment.com
