Expert insights. Personalized for you.
This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. The post Guest Blog: Persona-lizing the Customer Experience appeared first on Shep Hyken. When you customize or personalize the experience, even during the sales process, you are delivering a better level of service. Shep Hyken. MORE
[…] UserIQ blog is fairly diversified as you’ll find a wide range of different article types such as news, from the experts, events, product updates, and customer success articles. If you are a fan of precise posts, this is the blog you should follow. [… You’ll find articles on customer centricity, customer success management, customer engagement, customer growth, churn management, and more. MORE
The post Guest Blog: Converting Customers To Die Hard Fans appeared first on Shep Hyken. This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans. I often get asked how I focus on customer satisfaction with everything else that is going on? The truth is that your business is built to serve customers hence customer satisfaction is one of your primary goals. MORE
This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! The post Guest Blog: “Good” vs. “Great” appeared first on Shep Hyken. Shep Hyken . There was a time when ‘good’ was ‘good enough’ If a customer said we were ‘good’, we were happy. MORE
Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article MORE
Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article MORE
The post Guest Blog: Why Convenience is a Key Differentiator in CX appeared first on Shep Hyken. This week we feature an article by Jaime Bailey who writes about how important convenience has become to the customer experience and how it is a necessity for providing a competitive edge in today’s marketplace. . As has been widely documented, the balance of power in today’s marketplace has shifted away from the town square and to the customer. MORE
The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken. This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. The customer-centric economy has taken the front-seat across the globe, and it is no different for B2B businesses. MORE
Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too. And if EVERYONE is writing a blog about the lessons of the latest social media brand disaster, you may not need to add to the noise. One particularly pertinent commenter requested a “part 2″ to a blog. MORE
SEPTEMBER 14, 2018
The post Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business appeared first on Shep Hyken. This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. The modern marketplace offers many different ways to make your business and employees more productive. From automation to artificial intelligence, now is an exciting time to explore all the possibilities. MORE
The post Guest Blog: Ways to Improve Your Customer Experience Online appeared first on Shep Hyken. This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing organization. If we were to inquire as to the last time you had an exceptional experience as a customer it wouldn’t likely take you long to describe the lasting impression made upon you by a brand and how pleased you were with the outcome. MORE
The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. In the next blog, we’ll discuss how to make those roles more strategic. Check out the Glia blog for more insights in the meantime! MORE
This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money! MORE
This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken. Kaleidoscope service, I like it! Shep Hyken. When I grow up, I want to be a kaleidoscope! Kaleidoscopes are addictive. They make you privately ooh and ah as you turn the animator and behold the patterns of colorful glass that charm you. MORE
AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. The post Guest Blog: How Does AI Marketing Help Drive Customer Engagement? This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. MORE
The post Guest Blog: The Hidden Workings of Top Customer Support Teams appeared first on Shep Hyken. What Are They Doing That Your Business Is Not? This week we feature an article by Robert Occanyan who shares what successful customer support teams are doing to deliver an exceptional customer experience. . Here’s an important fact that customer support teams should always remember—people are more likely to remember negative experiences over positive ones. MORE
The post Guest Blog: Thank Your Customer With Actions Not Words appeared first on Shep Hyken. This week we feature an article by Ashwini Dave who writes about how important it is to show your customer’s appreciation in order to retain their loyalty. Organizations are irrelevant without customers. They are the major reason why you are in business. Data from NewVoice Research revealed that 53% of customers switched brands because they felt unappreciated. MORE
Here are five of my most popular blog posts from third quarter 2020. The post Q3 One Millimeter Mindset™ Professional Development Blog Posts appeared first on Babette Ten Haken. Well, it’s Fourth Quarter 2020. Hard to believe, eh? What a roller coaster of a year 2020 has been thus far. MORE
Content marketing blogs have the capability to bring in new and repeat customers alike to any business’ website. million new blog posts published each day. That makes them a pivotal component to any content marketing strategy. MORE
As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. Align Around Experience 2017 customer experience best blog posts 2017 customer experience lab customer service CX cx 2017 CX predictionsThe year is almost over, and I’m sure many of you are setting goals for 2018 if you haven’t done so already. MORE
I offer five of my recent blog posts which reflect client conversations I’ve had during the past 8 months. The post How to tell Purposeful Pandemic Stories in 5 Blog Posts appeared first on Babette Ten Haken. MORE
The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”. Technology replacing humans. That’s what we all fear. Yet bank employees did not disappear with the advent of the ATM. MORE
The post Guest Blog: Mobile, Frictionless and Secure – The Experience Consumers Expect appeared first on Shep Hyken. This week we feature an article by Christina Lutrell about understanding the shifting consumer experience while maintaining your customer’s trust. As we know, consumer experience and expectations have changed rapidly in response to new technologies, market forces and security concerns. MORE
The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken. This week we feature an article by Stacy Sherman who reminds us that brands must not compete on price alone and shares a great story to illustrate this point from Stacy’s Pita Chips. – Shep Hyken. My obsession for Customer Experience (CX) started when I received a package in the mail on a random afternoon. MORE
Feedspot has a team of over 25 experts whose goal is to discover and rank popular blogs, podcasts and youtube channels in several niche categories. With millions of blogs on the web, finding influential bloggers in a niche industry is a hard problem to address. Age of a blog. MORE
The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken. This week we feature an article by Katie Mares who explains how any business or organization can provide its customers with a five-star experience. The best way I can describe ‘customer service’ is by using the word transaction. Service’ is what we do, it is a product or the transaction to receive the product. MORE
The post Guest Blog: Do customer experience teams take cyber security risks? This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust. CX teams that are lax with data security put their organization’s reputation on the line, as well as the trust of their customers. Cyber security is no longer something that just IT teams need to worry about. MORE
The post Check out our recent blog on using empathy as a superpower appeared first on Blog @beyondthearc.com. Does your organization struggle to put the idea of empathy in customer experience into action? Maybe it isn't about putting yourself in the customer's shoes after all. MORE
A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Keep in mind, readers will see it against the backdrop of your blog (example below), so be sure to stay within your brand guidelines. MORE
The post Guest Blog: The Rise of Chatbots in Customer Experience appeared first on Shep Hyken. This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. Chatbots are more than just automated FAQ answer generators. These virtual customer experience tools are transforming the way that companies interact with their customers in the contact center environment. MORE
RSS reader FeedSpot just voted our blog the No. 1 customer experience blog on the Internet, via a few of the following factors: Google reputation. 1 on their customer experience blog list. Who works on my customer experience blog? Those people work hard on this customer experience blog — and then of course I need to thank all the podcast guests I’ve had so far. The other tools that help out our blog. MORE
The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken. This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and everybody else. Despite our advances in technology today and the many ways in which we can now communicate, the phone call isn’t going anywhere. MORE
The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken. This week we feature an article by John Boccuzzi Jr. who argues that digital transformation is bringing customer experience to an entirely different level. Shep Hyken. MORE
Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article MORE
The post Guest Blog: How to Turn Customer Service Mistakes Into Happiness appeared first on Shep Hyken. This week we feature an article by Mark Sanborn who writes about how mistakes will be made but it’s how you handle them that matters. The experiences you create for a customer is important, but how they feel about that experience is critical. Welcome to the emotional economy. In my new book, The Intention Imperative , I explain how to design and deliver for positive emotions. MORE
Dwayne likes drawing connections between different industries and entities while designing his blogs. The post Guest Blog: How to Engage Customers with Your Brand appeared first on Shep Hyken. This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. What is most important for any business today? Customers, employees, lead generation, or profit. Well, the best answer is customer engagement. MORE
Blog Related Topics Customer Bliss
DECEMBER 28, 2017
As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. Align Around Experience 2017 customer experience best blog posts 2017 customer experience lab customer service CX cx 2017 CX predictionsThe year is almost over, and I’m sure many of you are setting goals for 2018 if you haven’t done so already.
One Millimeter Mindset
NOVEMBER 24, 2020
I offer five of my recent blog posts which reflect client conversations I’ve had during the past 8 months. The post How to tell Purposeful Pandemic Stories in 5 Blog Posts appeared first on Babette Ten Haken.
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Experience Investigators by 360Connext
MARCH 11, 2015
Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too. And if EVERYONE is writing a blog about the lessons of the latest social media brand disaster, you may not need to add to the noise. One particularly pertinent commenter requested a “part 2″ to a blog.
MaritzCX
JULY 10, 2012
Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article
MaritzCX
JULY 10, 2012
Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article
MaritzCX
JULY 10, 2012
Just when you thought it was safe to venture online again, another research company has launched (re-launched) a marketing research blog. Maritz Research launched its first blog, CoreCustomerMetric back in 2006. We’re not new to this. In fact, we’re way ahead of the pack. Led by Randy Brandt, our VP of Customer Experience and Loyalty, View Article
Calabrio
NOVEMBER 25, 2020
The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. In the next blog, we’ll discuss how to make those roles more strategic. Check out the Glia blog for more insights in the meantime!
ShepHyken
SEPTEMBER 14, 2018
The post Guest Blog: How Live Chat Can Improve Conversion Rate For Your Business appeared first on Shep Hyken. This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. The modern marketplace offers many different ways to make your business and employees more productive. From automation to artificial intelligence, now is an exciting time to explore all the possibilities.
ShepHyken
OCTOBER 4, 2019
Dwayne likes drawing connections between different industries and entities while designing his blogs. The post Guest Blog: How to Engage Customers with Your Brand appeared first on Shep Hyken. This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. What is most important for any business today? Customers, employees, lead generation, or profit. Well, the best answer is customer engagement.
GetFeedback
JULY 14, 2018
A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Keep in mind, readers will see it against the backdrop of your blog (example below), so be sure to stay within your brand guidelines.
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Storyminers
AUGUST 24, 2020
Feedspot has a team of over 25 experts whose goal is to discover and rank popular blogs, podcasts and youtube channels in several niche categories. With millions of blogs on the web, finding influential bloggers in a niche industry is a hard problem to address. Age of a blog.
ShepHyken
OCTOBER 7, 2016
This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! The post Guest Blog: “Good” vs. “Great” appeared first on Shep Hyken. Shep Hyken . There was a time when ‘good’ was ‘good enough’ If a customer said we were ‘good’, we were happy.
Beyond the Arc
NOVEMBER 14, 2020
The post Check out our recent blog on using empathy as a superpower appeared first on Blog @beyondthearc.com. Does your organization struggle to put the idea of empathy in customer experience into action? Maybe it isn't about putting yourself in the customer's shoes after all.
Customer Bliss
JUNE 8, 2017
RSS reader FeedSpot just voted our blog the No. 1 customer experience blog on the Internet, via a few of the following factors: Google reputation. 1 on their customer experience blog list. Who works on my customer experience blog? Those people work hard on this customer experience blog — and then of course I need to thank all the podcast guests I’ve had so far. The other tools that help out our blog.
ShepHyken
MAY 11, 2018
The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken. This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. The customer-centric economy has taken the front-seat across the globe, and it is no different for B2B businesses.
ShepHyken
JUNE 7, 2019
The post Guest Blog: Connect With Your Customers & Watch Your Business Grow appeared first on Shep Hyken. This week we feature an article by Molly Moore about why phone calls and online chat can make the difference between customer-centric brands and everybody else. Despite our advances in technology today and the many ways in which we can now communicate, the phone call isn’t going anywhere.
ShepHyken
SEPTEMBER 30, 2016
This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money!
ShepHyken
NOVEMBER 22, 2019
The post Guest Blog: The Hidden Workings of Top Customer Support Teams appeared first on Shep Hyken. What Are They Doing That Your Business Is Not? This week we feature an article by Robert Occanyan who shares what successful customer support teams are doing to deliver an exceptional customer experience. . Here’s an important fact that customer support teams should always remember—people are more likely to remember negative experiences over positive ones.
ShepHyken
DECEMBER 27, 2019
The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken. This week we feature an article by Katie Mares who explains how any business or organization can provide its customers with a five-star experience. The best way I can describe ‘customer service’ is by using the word transaction. Service’ is what we do, it is a product or the transaction to receive the product.
ShepHyken
MAY 17, 2019
The post Guest Blog: Thank Your Customer With Actions Not Words appeared first on Shep Hyken. This week we feature an article by Ashwini Dave who writes about how important it is to show your customer’s appreciation in order to retain their loyalty. Organizations are irrelevant without customers. They are the major reason why you are in business. Data from NewVoice Research revealed that 53% of customers switched brands because they felt unappreciated.
ShepHyken
MAY 31, 2019
The post Guest Blog: Ways to Improve Your Customer Experience Online appeared first on Shep Hyken. This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing organization. If we were to inquire as to the last time you had an exceptional experience as a customer it wouldn’t likely take you long to describe the lasting impression made upon you by a brand and how pleased you were with the outcome.
ShepHyken
APRIL 5, 2019
The post Guest Blog: The Rise of Chatbots in Customer Experience appeared first on Shep Hyken. This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. Chatbots are more than just automated FAQ answer generators. These virtual customer experience tools are transforming the way that companies interact with their customers in the contact center environment.
ShepHyken
FEBRUARY 3, 2017
This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken. Kaleidoscope service, I like it! Shep Hyken. When I grow up, I want to be a kaleidoscope! Kaleidoscopes are addictive. They make you privately ooh and ah as you turn the animator and behold the patterns of colorful glass that charm you.
ShepHyken
SEPTEMBER 6, 2019
The post Guest Blog: Mobile, Frictionless and Secure – The Experience Consumers Expect appeared first on Shep Hyken. This week we feature an article by Christina Lutrell about understanding the shifting consumer experience while maintaining your customer’s trust. As we know, consumer experience and expectations have changed rapidly in response to new technologies, market forces and security concerns.
ShepHyken
FEBRUARY 22, 2019
The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken. This week we feature an article by Stacy Sherman who reminds us that brands must not compete on price alone and shares a great story to illustrate this point from Stacy’s Pita Chips. – Shep Hyken. My obsession for Customer Experience (CX) started when I received a package in the mail on a random afternoon.
ShepHyken
JUNE 28, 2019
The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”. Technology replacing humans. That’s what we all fear. Yet bank employees did not disappear with the advent of the ATM.
ShepHyken
MAY 3, 2019
The post Guest Blog: Why Convenience is a Key Differentiator in CX appeared first on Shep Hyken. This week we feature an article by Jaime Bailey who writes about how important convenience has become to the customer experience and how it is a necessity for providing a competitive edge in today’s marketplace. . As has been widely documented, the balance of power in today’s marketplace has shifted away from the town square and to the customer.
UserIQ
JANUARY 20, 2020
[…] UserIQ blog is fairly diversified as you’ll find a wide range of different article types such as news, from the experts, events, product updates, and customer success articles. If you are a fan of precise posts, this is the blog you should follow. [… You’ll find articles on customer centricity, customer success management, customer engagement, customer growth, churn management, and more.
ShepHyken
AUGUST 9, 2019
The post Guest Blog: Converting Customers To Die Hard Fans appeared first on Shep Hyken. This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans. I often get asked how I focus on customer satisfaction with everything else that is going on? The truth is that your business is built to serve customers hence customer satisfaction is one of your primary goals.
ShepHyken
SEPTEMBER 16, 2016
This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. The post Guest Blog: Persona-lizing the Customer Experience appeared first on Shep Hyken. When you customize or personalize the experience, even during the sales process, you are delivering a better level of service. Shep Hyken.
ShepHyken
MARCH 22, 2019
The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken. This week we feature an article by John Boccuzzi Jr. who argues that digital transformation is bringing customer experience to an entirely different level. Shep Hyken.
ShepHyken
DECEMBER 14, 2018
The post Guest Blog: Do customer experience teams take cyber security risks? This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust. CX teams that are lax with data security put their organization’s reputation on the line, as well as the trust of their customers. Cyber security is no longer something that just IT teams need to worry about.
DemandJump
NOVEMBER 24, 2020
Content marketing blogs have the capability to bring in new and repeat customers alike to any business’ website. million new blog posts published each day. That makes them a pivotal component to any content marketing strategy.
One Millimeter Mindset
OCTOBER 1, 2020
Here are five of my most popular blog posts from third quarter 2020. The post Q3 One Millimeter Mindset™ Professional Development Blog Posts appeared first on Babette Ten Haken. Well, it’s Fourth Quarter 2020. Hard to believe, eh? What a roller coaster of a year 2020 has been thus far.
ShepHyken
OCTOBER 18, 2019
The post Guest Blog: How to Turn Customer Service Mistakes Into Happiness appeared first on Shep Hyken. This week we feature an article by Mark Sanborn who writes about how mistakes will be made but it’s how you handle them that matters. The experiences you create for a customer is important, but how they feel about that experience is critical. Welcome to the emotional economy. In my new book, The Intention Imperative , I explain how to design and deliver for positive emotions.
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