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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

Sources: Samsungs AI Strategy Centered on Customer Experiences Samsung Newsroom [link] Samsung Eyes B2B Market with AI Solutions The Korea Times [link] Samsung Unveils Bold AI Plans to Elevate Customer Experience Rolling Out [link] Generative AI for Customer Experience Samsung SDS [link] Samsung to Bolster B2B AI Services The Investor [link] Samsung, (..)

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Not Just Another Blog Post on How to Improve Customer Experience

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Today, there are a lot of customer feedback management (CFM) companies talking about integrated CX. Integrated CX isn’t a new concept by any means, and InMoment is not so bold as to say we invented the concept.

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Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

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This book is more than just a resource; it is an invitation to rethink, reshape, and ultimately transform the way we approach leadership, customer experience, and innovation. For anyone passionate about growth and resilience in the face of change, Brian Solis ’s work is essential reading.

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Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

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Data Sources Agentic AI vs. Generative AI IBM Consulting Blog, Feb 11, 2025 [link] What is Agentic AI (Agent AI)? by Kate Hazelhurst, Mar 2024 [link] NEC Develops Agentic AI to Boost Productivity Through Automation of Advanced Specialized Tasks NEC Corp.,

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Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships

eglobalis

The article was originally posted on Eglobalis.com/blog. You can find it here: Introduction B2B loyalty conjointly with adoption are the cornerstone of sustainable growth in an increasingly competitive global market.

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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

Many of these educators rely heavily on existing resources—such as books, blogs, reports, and familiar frameworks—without pushing the boundaries of the field through hands-on practice. While they aim to learn and research CX, their efforts often result in a simple certification model that lacks true practicality and innovation.

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Value Creation for B2B Customers in Tech, Telecom, Contact Centers, and Manufacturing – Part I of 3

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Advisory (blog), Dec 4, 2024. [link] Hochstein, Bryan et al. Toward Healthier B2B Relationships. Harvard Business Review , JulyAugust 2024. link] Why Trust, Not Features, Sets the Best B2B Firms Apart. link] Sheppard, Benedict et al. The business value of design. McKinsey Quarterly , October 25, 2018.