TechStyle Fashion group automates millions of calls and chats each year with conversational AI. The first step in their journey was deciding whether to tackle internally as a DIY project or outsource design & operation to a partner. Hear their experience dabbling with both approaches and how the considerations are different for each company.
Tune in on April 15th and learn about things such as:
- TechStyle's journey to omnichannel self-service
- How TechStyle saw $1.1M in first-year savings
- Why their virtual agent CSAT rivals live agents