Logo for CXDNA Update

CXDNA Update

Expert insights. Personalized for you.

brought to you by

Customer Relationship Management Institute

brought to you by Customer Relationship Management Institute

  • LinkedIn Twitter
  • Search
    Search:
  • Editions
    See the top articles from:
    DAY WEEK MONTH YEAR
    Today
    Yesterday
    Sun. Jul 06
    Fri. Jul 04
    Thu. Jul 03
    Wed. Jul 02
    This Week
    Last Week
    Jun 21 - Jun 27
    Jun 14 - Jun 20
    Jun 07 - Jun 13
    May 31 - Jun 06
    This Month
    Last Month
    May, 2025
    April, 2025
    March, 2025
    February, 2025
    This Year
    Last Year
    2023
    2022
    2021
    2020
    MORE daily editions MORE weekly editions MORE monthly editions MORE yearly editions
  • USA
    Select your country:
  • Sign up | Log in
Search:
Select your country:
  • Topics
    • Customer Experience
      • Customer Experience
      • Customer Experience Management
      • Customer Journey
      • Touchpoint
      • Loyalty
      • Customer Experience Design
      • Customer Centricity
      • Customer Expectations
      • Customer Experience Professionals
      • Interaction
      • More Topics like Customer Experience 
    • Customer Service
      • Customer Service
      • Customer Service Training
      • Customer Service Representative
      • Customer Service Strategies
      • Exceptional Customer Service
      • Poor Customer Service
      • Call Center
      • Contact Center
      • Customer Care
      • Customer Satisfaction
      • More Topics like Customer Service 
    • Engagement
      • Engagement
      • Customer Engagement
      • Interaction
      • Connections
      • Social Media
      • Customer Base
      • Loyalty
      • Customer Journey
      • Communication
      • Touchpoint
      • More Topics like Engagement 
    • Loyalty
      • Loyalty
      • Loyalty Programs
      • Customer Retention
      • Effort Score
      • Rewards Programs
      • Customer Satisfaction
      • Net Promoter Score
      • Customer Expectations
      • Touchpoint
      • NPS
      • More Topics like Loyalty 
    • Voice of Customer
      • Voice of Customer
      • Customer Voice
      • Customer Centricity
      • Effort Score
      • Customer Insights
      • NPS
      • Net Promoter Score
      • CEM
      • Feedback
      • Touchpoint
      • More Topics like Voice of Customer 
    • More Topics 
  • Resources
    • Webinars
      • AI In The Aisles: The Executive's Guide To Better In-Store Experiences
      • See All 
    • Webinar Series
      • Forethought Technologies Webinar Series
      • Reputation Management Playbook: Turning Every Customer Interaction into an Advantage
      • Who’s Your Customer?
      • IVA is the New IVR
      • Humanize Your Brand
      • What Do Your Employees Need to Provide Outstanding Customer Experiences?
      • Implementing Virtual Agents: Where to Start, and How to Finish
      • CX Trends for Success
      • 2020 Community Trends Series
      • Ask the Experts: Conversational AI Automation Step-by-Step
      • See All 
    • White Papers/eBooks/Guides
      • The CX Guide to Organizational Buy-In
      • 5 Ways You Can Win Faster with Gen AI in Sales
      • 2024 State of Customer Education Report
      • Frost Radar: Voice of Customer Analytics, 2024
      • 10 Ways to Leverage Buyer Signals and Drive Revenue
      • See All 
      • Have resources to share?
        Submit Your Own!
    • Widgets
      • Build a Widget
      • Build a Content Widget
  • Learn More
    • Learn More 
    • Participate in CXDNA Update 
    • Support 
    • Add a Source 
  • What's This?

  • Sign up | Log in
  • Topics
    • Customer Experience
      • Customer Experience
      • Customer Experience Management
      • Customer Journey
      • Touchpoint
      • Loyalty
      • Customer Experience Design
      • Customer Centricity
      • Customer Expectations
      • Customer Experience Professionals
      • Interaction
      • More Topics like Customer Experience 
    • Customer Service
      • Customer Service
      • Customer Service Training
      • Customer Service Representative
      • Customer Service Strategies
      • Exceptional Customer Service
      • Poor Customer Service
      • Call Center
      • Contact Center
      • Customer Care
      • Customer Satisfaction
      • More Topics like Customer Service 
    • Engagement
      • Engagement
      • Customer Engagement
      • Interaction
      • Connections
      • Social Media
      • Customer Base
      • Loyalty
      • Customer Journey
      • Communication
      • Touchpoint
      • More Topics like Engagement 
    • Loyalty
      • Loyalty
      • Loyalty Programs
      • Customer Retention
      • Effort Score
      • Rewards Programs
      • Customer Satisfaction
      • Net Promoter Score
      • Customer Expectations
      • Touchpoint
      • NPS
      • More Topics like Loyalty 
    • Voice of Customer
      • Voice of Customer
      • Customer Voice
      • Customer Centricity
      • Effort Score
      • Customer Insights
      • NPS
      • Net Promoter Score
      • CEM
      • Feedback
      • Touchpoint
      • More Topics like Voice of Customer 
    • All Topics 
  • Resources
    • Webinars
      • AI In The Aisles: The Executive's Guide To Better In-Store Experiences
      • See All 
    • Webinar Series
      • Forethought Technologies Webinar Series
      • Reputation Management Playbook: Turning Every Customer Interaction into an Advantage
      • Who’s Your Customer?
      • IVA is the New IVR
      • Humanize Your Brand
      • What Do Your Employees Need to Provide Outstanding Customer Experiences?
      • Implementing Virtual Agents: Where to Start, and How to Finish
      • CX Trends for Success
      • 2020 Community Trends Series
      • Ask the Experts: Conversational AI Automation Step-by-Step
      • See All 
    • White Papers/eBooks/Guides
      • The CX Guide to Organizational Buy-In
      • 5 Ways You Can Win Faster with Gen AI in Sales
      • 2024 State of Customer Education Report
      • Frost Radar: Voice of Customer Analytics, 2024
      • 10 Ways to Leverage Buyer Signals and Drive Revenue
      • See All 
      • Have resources to share?
        Submit Your Own!
    • Widgets
      • Build a Widget
      • Build a Content Widget
  • Learn More
    • Learn More 
    • Participate in CXDNA Update 
    • Add a Source 
  • What's This?
  • See all the top articles from
    • DAY
      • Today
      • Yesterday
      • Sun. Jul 06
      • Fri. Jul 04
      • Thu. Jul 03
      • Wed. Jul 02
    • WEEK
      • This Week
      • Last Week
      • Jun 21 - Jun 27
      • Jun 14 - Jun 20
      • Jun 07 - Jun 13
      • May 31 - Jun 06
    • MONTH
      • This Month
      • Last Month
      • May, 2025
      • April, 2025
      • March, 2025
      • February, 2025
    • YEAR
      • This Year
      • Last Year
      • 2023
      • 2022
      • 2021
      • 2020

Concepts:

Automatic Callback
Average Handle Time
Brand Values
Brands
Call Center
Call Recording
CEM
Chief Customer Officer
Communication
Competitive Advantage
Connections
Consumers
Contact Center
Culture
Customer Base
Customer Care
Customer Centricity
Customer Change
Customer Confidence
Customer Connectedness
Customer Engagement
Customer Expectations
Customer Experience
Customer Experience Design
Customer Experience Management
Customer Experience Professionals
Customer Focused
Customer Insights
Customer Journey
Customer Journey Mapping
Customer Philosophy
Customer Relationship Management
Customer Relationships
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Representative
Customer Service Strategies
Customer Service Training
Customer Success
Customer Voice
Customers
E-support
Effort Score
Employee Experience
Engagement
Exceptional Customer Service
Feedback
Guest Experience
Innovation
Insights
Interaction
Leadership
Lifetime Customer
Loyalty
Loyalty Programs
Management
Marketing
Measurement
Metrics
Mobile Customer Service
Multi-Channel
Net Promoter Score
NPS
Omnichannel
Online Experience
Poor Customer Service
Return on Investment
Rewards Programs
Roadmap
ROI
Sales
Social Media
Technology
Touchpoint
User Experience
Virtual Agent
Voice of Customer

Industry:

Advertising
Airlines
Apparel
Automotive
B2B
B2C
Banking
Consulting
E Commerce
Entertainment
Fashion
Financial
Government
Healthcare
Hospitality
Hotels
Insurance
Retail
Sports
Telecommunications
Tourism
Transportation
Travel
Wireless

Source:

Article
Blog
Books
Definition
Demo
Document
Download
Events
Information
Magazine
Presentation
Reference
Seminar
Webinar
White Paper
Workshop

Year:

2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024
2025
2026
2027
2028
2029
2030
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy | © Aggregage 2025

Input your email to sign up, or if you already have an account, log in here!

I forgot my password
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Enter your email address to reset your password.
A temporary password will be e‑mailed to you.

Nevermind, I remember my password
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

BE IN THE KNOW ON

CXDNA Update

Expert insights. Personalized for you.

We organize all of the trending information in your field so you don't have to.
Join users and stay up to date on the latest articles your peers are reading.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
  • Newsletter
  • About You
  • Verify
  • Interests
  • Company

Get the good stuff

Subscribe to the following CXDNA Update newsletters:

You must accept the Privacy Policy and Terms & Conditions to proceed.

 Terms and Conditions and  Privacy Policy
We request your consent to allow us to send you newsletters and resources (webinars, eBooks, white papers) to the email address you have provided.
If you do provide consent, you may change your mind and unsubscribe at any time. If you would like to unsubscribe or have any questions, you can click on the unsubscribe links in our messages or contact us using the information below. For information about how we use information you provide to us, please read our Privacy Policy.

For Canadian Residents: By providing your consent below, you are expressly agreeing that we may email you under Canada's Anti-Spam Law. For more information on this law, you may visit the Government of Canada's site.

For European Union Residents: By providing your consent below, you are expressly agreeing that we may email you under European Union General Data Protection Regulation (Regulation (EU) 2016/679). For more information on this regulation, you may visit the European Union's site. Additional details.

Contact Information:
Aggregage
info@aggregage.com
525 South Douglas St., Suite 260, El Segundo, CA 90245

You know about us, now we want to get to know you!

Check your mail

We've sent an email to . Please verify that you have received the email.

We have resent the email to

Let's personalize your content

Use social media to find articles

We can use your profile and the content you share to understand your interests and provide content that is just for you.

Turn this off at any time. Your social media activity always remains private.

Let's get even more personalized

Choose topics that interest you.

So, what do you do?

Are you sure you want to cancel your subscriptions?

Changing Country?

Accept Terms & Conditions

It looks like you are changing your country/region of residence. In order to receive our emails, you must expressly agree. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails.

You appear to have previously removed your acceptance of the Terms & Conditions.

 Terms and Conditions and Privacy Policy
We request your consent to allow us to send you newsletters and resources (webinars, eBooks, white papers) to the email address you have provided.
If you do provide consent, you may change your mind and unsubscribe at any time. If you would like to unsubscribe or have any questions, you can click on the unsubscribe links in our messages or contact us using the information below. For information about how we use information you provide to us, please read our Privacy Policy.

For Canadian Residents: By providing your consent below, you are expressly agreeing that we may email you under Canada's Anti-Spam Law. For more information on this law, you may visit the Government of Canada's site.

For European Union Residents: By providing your consent below, you are expressly agreeing that we may email you under European Union General Data Protection Regulation (Regulation (EU) 2016/679). For more information on this regulation, you may visit the European Union's site. Additional details.

Contact Information:
Aggregage
info@aggregage.com
525 South Douglas St., Suite 260, El Segundo, CA 90245

We noticed that you changed your country/region of residence; congratulations! In order to make this change, you must accept the Aggregage Terms and Conditions and Privacy Policy. Once you've accepted, then you will be able to choose which emails to receive from each site.

You appear to have previously removed your acceptance of the Terms & Conditions.

You must choose one option

 Terms and Conditions and Privacy Policy

Please choose which emails to receive from each site.

  • Update All Sites
  • Update Each Site

Please verify your previous choices for all sites

Sites have been updated - click Submit All Changes below to save your changes.

We request your consent to allow us to send you newsletters and resources (webinars, eBooks, white papers) to the email address you have provided.
If you do provide consent, you may change your mind and unsubscribe at any time. If you would like to unsubscribe or have any questions, you can click on the unsubscribe links in our messages or contact us using the information below. For information about how we use information you provide to us, please read our Privacy Policy.

For Canadian Residents: By providing your consent below, you are expressly agreeing that we may email you under Canada's Anti-Spam Law. For more information on this law, you may visit the Government of Canada's site.

For European Union Residents: By providing your consent below, you are expressly agreeing that we may email you under European Union General Data Protection Regulation (Regulation (EU) 2016/679). For more information on this regulation, you may visit the European Union's site. Additional details.

Contact Information:
Aggregage
info@aggregage.com
525 South Douglas St., Suite 260, El Segundo, CA 90245
  • Newsletter
  • About You
  • Interests

Get the good stuff

Subscribe to the following CXDNA Update newsletters:

You must accept the Privacy Policy and Terms & Conditions to proceed.

 Terms and Conditions and  Privacy Policy
We request your consent to allow us to send you newsletters and resources (webinars, eBooks, white papers) to the email address you have provided.
If you do provide consent, you may change your mind and unsubscribe at any time. If you would like to unsubscribe or have any questions, you can click on the unsubscribe links in our messages or contact us using the information below. For information about how we use information you provide to us, please read our Privacy Policy.

For Canadian Residents: By providing your consent below, you are expressly agreeing that we may email you under Canada's Anti-Spam Law. For more information on this law, you may visit the Government of Canada's site.

For European Union Residents: By providing your consent below, you are expressly agreeing that we may email you under European Union General Data Protection Regulation (Regulation (EU) 2016/679). For more information on this regulation, you may visit the European Union's site. Additional details.

Contact Information:
Aggregage
info@aggregage.com
525 South Douglas St., Suite 260, El Segundo, CA 90245

You know about us, now we want to get to know you!

We've sent an email to . Please verify that you have received the email.

We have resent the email to

Let's personalize your content

Use social media to find articles

We can use your profile and the content you share to understand your interests and provide content that is just for you.

Turn this off at any time. Your social media activity always remains private.

Let's get even more personalized

Choose topics that interest you.

We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.

Subscribe to the following CXDNA Update newsletters:

You must accept the Privacy Policy and Terms & Conditions to proceed.

 Terms and Conditions and  Privacy Policy
We request your consent to allow us to send you newsletters and resources (webinars, eBooks, white papers) to the email address you have provided.
If you do provide consent, you may change your mind and unsubscribe at any time. If you would like to unsubscribe or have any questions, you can click on the unsubscribe links in our messages or contact us using the information below. For information about how we use information you provide to us, please read our Privacy Policy.

For Canadian Residents: By providing your consent below, you are expressly agreeing that we may email you under Canada's Anti-Spam Law. For more information on this law, you may visit the Government of Canada's site.

For European Union Residents: By providing your consent below, you are expressly agreeing that we may email you under European Union General Data Protection Regulation (Regulation (EU) 2016/679). For more information on this regulation, you may visit the European Union's site. Additional details.

Contact Information:
Aggregage
info@aggregage.com
525 South Douglas St., Suite 260, El Segundo, CA 90245

This is not me

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.