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Why The Metaverse Will Matter For Customer Experience (CX)

The DiJulius Group

According to research by Gartner, by 2026 one hour will be spent in the metaverse every day by at least 25% of us. And Bloomberg reports that metaverse technology platforms could become an $800 billion market as soon as next year. FOMO (fear of missing out), anyone? If you have put off educating yourself and.

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Outsourcing Customer Service Is Cost Effective and Process Efficient


By 2026, the market volume of the business process outsourcing sector is on track to surpass $4 billion, and there's a reason why that figure is so high. Companies have woken up to the fact that third-party service providers can up the company's game without being a drain on in-house resources.

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5 Top Customer Service Articles of the Week 10-25-2021


billion by 2026, representing a 30.9% (CMSWire) Chatbots continue to handle an increasing amount of customer support and other B2C and B2B interactions. Reports and Data expect the global chatbot market to reach $10.08 compound annual growth rate from the $1.17 billion market of 2018.

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Gartner Predicts No Reduction in Customer Service Spending in Coming Year

CSM Magazine

Another area that will not only reduce costs but also better help serve customers is conversational AI, which is expected to reduce contact centre agent labour costs by $80 billion by 2026. CFOs will also look to ramp up investments in hiring and compensation, but increase scrutiny on consultants, contractors, and facilities.

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Global Customer Success Software Market share: 2022 Edition


million in USD (2026). from 2021 – 2026. The global customer success software market share will rise in 2022. It will grow from 978.22 million in USD (2020) to 3,538.03 It will register the CAGR of 24.43% for the forecasted period i.e So, this sector has taken a step to progress and never look back.

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Qualities to Look for When Building Your Customer Service Team

The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. If you’re looking to join the ranks and expand your customer service team, it’s important to know what you’re looking for.

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Medium-duty trucks are projected to make up over 93% of the global electric truck fleet by 2026, with over 302,000 units in use worldwide. Although today it’s a small market compared to passenger EVs, the electric truck market is projected to register a CAGR of 9.16%.

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