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Hypergrowth Customer Service Software Provider Announces New Hires to Fuel UK Growth and US Expansion

CSM Magazine

CloudInteract has set an ambitious growth target of achieving £5m in revenue by March 2026, having already exceeded mid-year revenue growth in the first half of 2024.

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Why The Metaverse Will Matter For Customer Experience (CX)

The DiJulius Group

According to research by Gartner, by 2026 one hour will be spent in the metaverse every day by at least 25% of us. And Bloomberg reports that metaverse technology platforms could become an $800 billion market as soon as next year. FOMO (fear of missing out), anyone? If you have put off educating yourself and.

2026 115
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Apple Maps for Business: Improve Local SEO and Online Visibility

InMoment XI

are projected to use a voice assistant by 2026. Optimize for Siri Voice assistants like Siri are gaining popularity due to their convenience and ease of use. In fact, more than half of Internet users in the U.S. To optimize for Siri, businesses must ensure that their listings on Apple Maps are accurate, complete, and keyword-rich.

2024 195
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Outsourcing Customer Service Is Cost Effective and Process Efficient

Helpware

By 2026, the market volume of the business process outsourcing sector is on track to surpass $4 billion, and there's a reason why that figure is so high. Companies have woken up to the fact that third-party service providers can up the company's game without being a drain on in-house resources.

2026 74
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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

ECXO promotes collaboration, innovative learning methods, and is preparing to launch its beta certification program in 2025-2026, which will be distinct from existing models by incorporating evolving aspects of CX. Their focus is on driving CX maturity across Europe, the Middle East, Africa, and APAC, with plans to expand globally.

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Driving Growth with Customer Engagement: Kaizen Gaming’s Marketing Journey

Optimove

Doubling down on growth Kaizen had in place a strategic plan to expand its international presence from 13 to 26 markets by the end of 2026. In this case study, learn how Kaizen Gaming achieved this goal using Optimove’s Customer-Led Marketing Platform. The Big Picture : 1.

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5 Top Customer Service Articles of the Week 10-25-2021

ShepHyken

billion by 2026, representing a 30.9% (CMSWire) Chatbots continue to handle an increasing amount of customer support and other B2C and B2B interactions. Reports and Data expect the global chatbot market to reach $10.08 compound annual growth rate from the $1.17 billion market of 2018.

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