Takeaways from CEM Asia 2018: Quantifying the Impact of CX
OCTOBER 25, 2018
The post Takeaways from CEM Asia 2018: Quantifying the Impact of CX appeared first on CloudCherry. On September 27th, I had the great pleasure of moderating a panel at CEM Asia attempting to answer the question: How do business leaders quantify the ROI of CX? The discussion was so valuable to those in attendance, I wanted to take the time to crystallize some of our thoughts to share them further so more of the CloudCherry audience could benefit from their insights. Here’s what we learned.