Webinar recap: Loyalty on-demand

Lenati

The post Webinar recap: Loyalty on-demand appeared first on PK. Achieving consumer loyalty on-demand was difficult even before the pandemic hit, but now many brands need to get creative about how they retain customers. Despite the high levels of uncertainty […]. Articles Improve Customer Loyalty Strategy and Design Brand Loyalty consumer loyalty Customer Loyalty Strategy Loyalty Streaming

Webinar recap: Virtual Big Room Planning

Lenati

The post Webinar recap: Virtual Big Room Planning appeared first on PK. Experience Platforms Innovation Transform Core Operations Webinar Big Room Planning Collaboration Virtual Planning

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Webinar: Artificial Intelligence in Customer Experience Management

MaritzCX

Improve Your CX Program with Innovative AI Technology Imagine if you could predict a customer’s satisfaction score without them ever taking a survey. Or if you could automatically identify patterns in data and take action immediately. The good news is, both things are entirely possible with the help of Artificial Intelligence! Mark your calendar for. View Article. General

Webinar: Managing the Customer Experience in Times of Crisis

MaritzCX

Join top customer experience and research experts from Inmoment and MaritzCX, and Inmoment company, in this webinar as they provide answers to your critical. Customers are still interacting with products and services even as COVID-19 continues to disrupt the economy, purchase habits, and everyday lives. Don’t stop listening to your customers during this critical time!

Let's Start a Community Revolution

Speaker: Bill Johnston Chief Community Officer, Structure 3C

Join us on Tuesday, October 20th 12 PM ET for a webinar led by Bill Johnston, founder of Structure3C, as he walks us through the process he calls a "community revolution" - reflection, reckoning and revolutionary leadership. This webinar will explore the most effective strategies and tactics to forward the idea, practice, and value of community inside your organization.

Score 100 for CX in The 90% Economy webinar

inQuba

Webinars. Please register and we’ll ensure you receive the webinar material shortly thereafter. Do you have any queries about the webinar? The post Score 100 for CX in The 90% Economy webinar appeared first on inQuba. Webinars

Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. The post Webinar: Create a Compelling CX Business Case to Secure the Budget You Need appeared first on CloudCherry. Business Customer Experience Management CxO budget Customer Experience CX forrester proving roi webinar

Quality Form Development Webinar!

Myra Golden

Read the webinar outline and signup! Customer Experience Design

Webinar: Reduce Cost by Connecting With Customers More Easily

CSM Magazine

Registration is now open for the next Reuters Events Customer Service webinar: ‘Reduce Cost By Connecting With Your Customers More Easily’. Hear from a Global VP at DHL, a telecoms expert and a CX leader. Register for FREE to join live or pre-order the recording!

CX Live Webinar

Heart of the Customer

Join me for a live webinar that I get to be a part of on December 13th at 11am PST/2pm EST. I will be speaking with Nicole Geosits, Manager of Customer Happiness at Acuity Scheduling, and Kaan Ersun, SVP of Marketing at Solvvy, for a Solvvy webinar sharing how you and your company can win more business […]. The post CX Live Webinar appeared first on Heart of the Customer.

The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: your employees' relationships with each other, and with the company. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization.

Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. All webinar attendees will also receive a full download of Maxie Schmidt’s report – a $499 value. The post Webinar: Create a Compelling CX Business Case to Secure the Budget You Need appeared first on CloudCherry.

Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. The post Webinar: Create a Compelling CX Business Case to Secure the Budget You Need appeared first on CloudCherry. Business Customer Experience Management CxO budget Customer Experience CX forrester proving roi webinar

Webinar Recap from Temkin’s “Driving CX Action, not Just Insights

CloudCherry

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. To close out the webinar, Temkin presented six trends to consider which can help shape your customer insights efforts going forward. The post Webinar Recap from Temkin’s “Driving CX Action, not Just Insights appeared first on CloudCherry. Customer Experience webinar

Free Webinar: Voice of the Customer with TGI Fridays & More

CSM Magazine

Registration is now open for the next Reuters Events Customer Service webinar: ‘Voice of the Customer: Creating a Seamless, Personalized Experience That Boosts Loyalty & Drives Revenue.’ ’ Hear from senior leaders at TGI Fridays, Sutter Health & VoteBash. Register for FREE to join live or receive the recordings!

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Drive Employee and Customer Satisfaction with SLAs

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Let's start making tech serve us rather than be a substitute for us. Let's empower our employees and give them the tools and strategies that will make even the angriest customer a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting and author of Customer Experience 3.0, and master customer rage for an insightful webinar on Wednesday, September 23, 2020.

Webinar: Driving Action, not just Insights

CloudCherry

Webinar: Get a little more action out of your insights. The post Webinar: Driving Action, not just Insights appeared first on CloudCherry. There’s a big gap that exists between asking customers for feedback and then taking relevant action. The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. That’s just not good enough. Action is the holy grail!”

Webinar: Driving Action, not just Insights

CloudCherry

Webinar: Get a little more action out of your insights. The post Webinar: Driving Action, not just Insights appeared first on CloudCherry. There’s a big gap that exists between asking customers for feedback and then taking relevant action. The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. That’s just not good enough. Action is the holy grail!”

Webinar recap: Winning with experience-focused customer success

Lenati

In PK’s recent webinar, Technology Vertical Engagement Manager Brooke Bors explored the essential building blocks of a world-class Customer Success program and dispelled common myths around what it takes to help customers be successful. If you missed the webinar or would like to see it again, you can watch a full recording below. If you were unable to join or would just like to listen again, you can watch the full recording of the webinar below.

Webinar: New Research Shows Psychological Benefits Impact Employee Engagement

Chadwick Martin Bailey

Now, we’re inviting you to tune in to our next webinar to see how we leveraged scientific insight into human motivation and advanced analytic techniques to identify the five critical psychological benefits that can provide a framework for true, sustainable engagement. LIVE WEBINAR. ITA Group webinarShared from ITA Group. Over the past few months, we’ve explored the impact of social psychology on employee engagement and how emotions can affect the employee experience.

The Customer Continuum - Making Customer Journeys That Think Like We Do

Speaker: Jared Johnson, Director of Product Strategy, Kin + Carta

Customer journey maps have long been thought of in linear terms: the customer begins clicking on an ad, is taken to the website, browses, and purchases. The trouble is, we're creating linear maps for customers who think in a messy loop. It's time to make a CX that thinks like the customer--It's time to make a customer continuum. This, along with the emerging societal norms and behaviors caused by the pandemic, means that we're long overdue for a CX overhaul. Join Jared Johnson, Sr. Principal Strategist of Kin+Carta, and learn how to modernize your customer experience.

What we learned from running our first ever webinar

Kayako

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. Webinars are a great way to get a lot of information across in a relatively short space of time and have the added benefit of being able to ask your questions live to the speakers. It is a two-in-one that keeps on giving long after the webinar itself is over. We ran the webinar.

How to Conduct a Webinar – The Ultimate Guide

SurveySparrow

Those automated, on-demand, live webinars gathered an overall audience of 8,504,770. That’s the popularity of Webinars. The massively on-demand webinars have been a vital part of the digital world, especially for the business and education industry. What is a Webinar?

Webinar: Supercharge Your Workforce

CSM Magazine

To find out how, join Incite Group’s webinar, “Supercharge Your Workforce” (July 30, 11 AM EST). Register for this free webinar and join us on July 30 at 11am EST (9:00am CDT, 7:00am PDT, 3:00pm BST. (If The webinar will give attendees tools and strategies to: Onboard New Agents Rapidly: Tailor your internal structures, tech and training strategies for each channel and niche of customer service to reduce onboarding time and get your agents on the phone on Day 1.

Free Webinar: Building the Ultimate Customer Service Workforce

CSM Magazine

Reuters Events are excited to announce the next free customer service webinar: Building the Ultimate Workforce – Train, Motivate & Empower Agents to Strengthen Customer Loyalty & Boost Revenue.

Using Customer Reviews, Advocacy, and Referrals in Your Journey Map

Speaker: Jeremy Boudinet, Marketing Manager, Nextiva

Customer reviews and referrals are invaluable assets to a company--with them, you can build a worthy reputation, attract new customers, and improve your CX. But if you have to beg a customer to give a review or referral, you're doing it wrong. Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map. The best customer experiences go beyond the sale. Join Jeremy Boudinet, Marketing Manager of Nextiva, and learn the tools for getting that glowing review.

Free Webinar: Leaders, how use CX strategies to your advantage during times of crisis?

Feedbackly

Free Webinar: Leaders, how to use CX strategies to your advantage during times of crisis? We are continuing our customer experience webinar series on. Source.

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webinar post

CX Workout - Ideas Blog

The post webinar post appeared first on CX Workout. Webinars

webinar post

CX Workout - Ideas Blog

The post webinar post appeared first on CX Workout. Webinars

Webinar: Building connected healthcare experiences

Lenati

On May 28, I’ll be hosting a webinar with my colleague Derek Phillips, Director of Content Strategy at PK, called Building Connected Healthcare Experiences to Come Back Stronger from the Pandemic , in conjunction with eHealthcare Strategy & Trends. In the webinar, we’ll explore how you can enable personalized journeys built on consumer preferences, and integrate content, data, and technology in new ways that create business value and increase patient loyalty.

The Post-Covid CX Powered by AI

Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

Adapting to a post-Covid world means recession-proofing your contact center with AI that reduces reliance on live agents with virtual agents that are always on, perfectly trained, and at a fraction of the cost. Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Join this webinar with TechStyle Fashion Group who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. Also joining is SmartAction who manages the AI-powered CX for more than 100 brands.

Webinar: Tips to Prepare Your CX Program for the Next Decade

MaritzCX

Keep Your CX Program Fresh & Up-to-Date with Employee Experience It wasn’t long ago that practitioners spent their days clarifying the difference between customer service and customer experience, identifying the right technologies, building their teams, and stressing out over how to prove ROI. CX programs have come a long way. And now, innovative practices will. View Article. General

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Webinar: Thinking is Bad

Heart of the Customer

nanoRep and I recently partnered on a webinar to discuss reducing effort in your customer experience. The post Webinar: Thinking is Bad appeared first on Heart of the Customer. We discuss the Customer Effort Score, simplicity, and how to use self-service to prevent customer disloyalty. You can view a summary at [link]. Enjoy! No related posts. Customer Effort Customer Experience Events Resources

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New Webinar: How to Talk to Customers

Myra Golden

I’m doing a webinar on April 5th at 1pm ET called “How to Talk to Customers.” If you can answer yes to two or more of these questions, sign your team up for this webinar. The ideas I’ll share with you in this webinar can be put to use at once and will improve the way your employees talk to your customers. 20 WOW Telephone Techniques Customer Experience Design Customer Service Training Customer Service Webinar

POS, Promoters and Perfect 10s: Retail + Net Promoter Webinar

CustomerGauge

” CustomerGauge recently had the pleasure of co-hosting a webinar with Cary Self, Senior Manager of GUEST Services and Training for Areas, to discuss customer experience (or “guest experience” as Areas calls it) in retail and best practices for using and implementing a […]. The post POS, Promoters and Perfect 10s: Retail + Net Promoter Webinar appeared first on CustomerGauge. Blog Featured webinar NPS Best practices retail

Live Interview with Jeannie Walters

Speaker: Jeannie Walters, Founder and Chief Experience Officer, Experience Investigators

Need help giving your CX a human touch? Not sure what data you should be using at to make loyal customers? Are you struggling with making VoC the center of your company's mission? Whether you're just starting out your CX program, or you need to tweak an existing one to pandemic standards, register for this conversational webinar where we'll talk about it all! Join Jeannie Walters, CCXP, founder of Experience Investigators and come ready with questions to jumpstart your CX with the wisdom of a CX expert.