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Hello Customer

During our last webinar , Steven Van Belleghem and our CEO Leslie Cottenjé discussed the matter of extreme customer centricity. More and more companies seem to get on the train of customer centricity, well sort of.

Webinar: Artificial Intelligence in Customer Experience Management

MaritzCX

Improve Your CX Program with Innovative AI Technology Imagine if you could predict a customer’s satisfaction score without them ever taking a survey. Or if you could automatically identify patterns in data and take action immediately.

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Webinar: Managing the Customer Experience in Times of Crisis

MaritzCX

Join top customer experience and research experts from Inmoment and MaritzCX, and Inmoment company, in this webinar as they provide answers to your critical.

Webinar: Strategies to Navigate CX Demands for the Contact Center

Kerry Bodine

In this webinar, Darryl and I will discuss: Steps to create a strategy that drives business outcomes amidst continued business and societal changes in 2021. I hope you’ll join us for this webinar! News Webinars

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Positioning Your Community: How to Find and Deliver Your Community's Unique Value

Speaker: Richard Millington, the Founder of FeverBee

Join us on Tuesday, May 11th at 12:00 PM EDT for a webinar led by Richard Millington, the Founder of FeverBee. Richard will talk through FeverBee’s approach to identifying and delivering on an organization's unique value.

Score 100 for CX in The 90% Economy webinar

inQuba

Webinars. Please register and we’ll ensure you receive the webinar material shortly thereafter. Do you have any queries about the webinar? The post Score 100 for CX in The 90% Economy webinar appeared first on inQuba. Webinars

Webinar recap: Loyalty on-demand

Lenati

The post Webinar recap: Loyalty on-demand appeared first on PK. Achieving consumer loyalty on-demand was difficult even before the pandemic hit, but now many brands need to get creative about how they retain customers. Despite the high levels of uncertainty […]. Articles Improve Customer Loyalty Strategy and Design Brand Loyalty consumer loyalty Customer Loyalty Strategy Loyalty Streaming

Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. The post Webinar: Create a Compelling CX Business Case to Secure the Budget You Need appeared first on CloudCherry. Business Customer Experience Management CxO budget Customer Experience CX forrester proving roi webinar

FREE Webinar: What Actions Are CX Top Performers Taking To Succeed

Feedbackly

Feedbackly has been invited to CXforum’s next webinar. News customer experience cx CX measurement CX survey Data emotional experience experience feedback KPIs Survey webinarWould you like to learn what the top performers do in the field of Customer Experience?

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Webinar: From Journey Mapping To Journey Management

Kerry Bodine

Join me on Wednesday, August 12 at 1:00pm ET for a webinar with the Toronto Customer Experience Professionals Association. Webinar overview. The post Webinar: From Journey Mapping To Journey Management appeared first on Bodine & Co.

The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: your employees' relationships with each other, and with the company. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization.

CX Live Webinar

Heart of the Customer

Join me for a live webinar that I get to be a part of on December 13th at 11am PST/2pm EST. I will be speaking with Nicole Geosits, Manager of Customer Happiness at Acuity Scheduling, and Kaan Ersun, SVP of Marketing at Solvvy, for a Solvvy webinar sharing how you and your company can win more business […]. The post CX Live Webinar appeared first on Heart of the Customer.

Quality Form Development Webinar!

Myra Golden

Read the webinar outline and signup! Customer Experience Design

Free Webinar: Kickstarting Your Customer-Centric Culture

CSM Magazine

Reuters Events are excited to announce their next free customer service & experience webinar: ‘Kickstarting Your Customer-Centric Culture.’. It is becoming clearer that top-class customer experience cannot be achieved without nurturing great employee experience.

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Webinar recap: Winning with experience-focused customer success

Lenati

In PK’s recent webinar, Technology Vertical Engagement Manager Brooke Bors explored the essential building blocks of a world-class Customer Success program and dispelled common myths around what it takes to help customers be successful.

Drive Employee and Customer Satisfaction with SLAs

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Let's start making tech serve us rather than be a substitute for us. Let's empower our employees and give them the tools and strategies that will make even the angriest customer a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting and author of Customer Experience 3.0, and master customer rage for an insightful webinar on Wednesday, September 23, 2020.

Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. All webinar attendees will also receive a full download of Maxie Schmidt’s report – a $499 value. The post Webinar: Create a Compelling CX Business Case to Secure the Budget You Need appeared first on CloudCherry.

Webinar: Create a Compelling CX Business Case to Secure the Budget You Need

CloudCherry

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. The post Webinar: Create a Compelling CX Business Case to Secure the Budget You Need appeared first on CloudCherry. Business Customer Experience Management CxO budget Customer Experience CX forrester proving roi webinar

Webinar: Tips to Prepare Your CX Program for the Next Decade

MaritzCX

Keep Your CX Program Fresh & Up-to-Date with Employee Experience It wasn’t long ago that practitioners spent their days clarifying the difference between customer service and customer experience, identifying the right technologies, building their teams, and stressing out over how to prove ROI.

webinar post

CX Workout - Ideas Blog

The post webinar post appeared first on CX Workout. Webinars

How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

You don’t need the latest, greatest CRM technology or data visualization tools. Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game-changer you’re looking for. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick.

webinar post

CX Workout - Ideas Blog

The post webinar post appeared first on CX Workout. Webinars

Webinar: Building connected healthcare experiences

Lenati

On May 28, I’ll be hosting a webinar with my colleague Derek Phillips, Director of Content Strategy at PK, called Building Connected Healthcare Experiences to Come Back Stronger from the Pandemic , in conjunction with eHealthcare Strategy & Trends.

What we learned from running our first ever webinar

Kayako

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. Webinars are a great way to get a lot of information across in a relatively short space of time and have the added benefit of being able to ask your questions live to the speakers. It is a two-in-one that keeps on giving long after the webinar itself is over. We ran the webinar.

Webinar Recap from Temkin’s “Driving CX Action, not Just Insights

CloudCherry

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. To close out the webinar, Temkin presented six trends to consider which can help shape your customer insights efforts going forward. The post Webinar Recap from Temkin’s “Driving CX Action, not Just Insights appeared first on CloudCherry. Customer Experience webinar

The Customer Continuum - Making Customer Journeys That Think Like We Do

Speaker: Jared Johnson, Director of Product Strategy, Kin + Carta

Customer journey maps have long been thought of in linear terms: the customer begins clicking on an ad, is taken to the website, browses, and purchases. The trouble is, we're creating linear maps for customers who think in a messy loop. It's time to make a CX that thinks like the customer--It's time to make a customer continuum. This, along with the emerging societal norms and behaviors caused by the pandemic, means that we're long overdue for a CX overhaul. Join Jared Johnson, Sr. Principal Strategist of Kin+Carta, and learn how to modernize your customer experience.

Webinar: Driving Action, not just Insights

CloudCherry

Webinar: Get a little more action out of your insights. The post Webinar: Driving Action, not just Insights appeared first on CloudCherry. There’s a big gap that exists between asking customers for feedback and then taking relevant action. The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. That’s just not good enough. Action is the holy grail!”

Webinar: Driving Action, not just Insights

CloudCherry

Webinar: Get a little more action out of your insights. The post Webinar: Driving Action, not just Insights appeared first on CloudCherry. There’s a big gap that exists between asking customers for feedback and then taking relevant action. The Temkin Group recently reported that , while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a good job of taking action on these insights. That’s just not good enough. Action is the holy grail!”

Webinar: New Research Shows Psychological Benefits Impact Employee Engagement

Chadwick Martin Bailey

Now, we’re inviting you to tune in to our next webinar to see how we leveraged scientific insight into human motivation and advanced analytic techniques to identify the five critical psychological benefits that can provide a framework for true, sustainable engagement. LIVE WEBINAR. ITA Group webinarShared from ITA Group. Over the past few months, we’ve explored the impact of social psychology on employee engagement and how emotions can affect the employee experience.

Webinar: Supercharge Your Workforce

CSM Magazine

To find out how, join Incite Group’s webinar, “Supercharge Your Workforce” (July 30, 11 AM EST). Register for this free webinar and join us on July 30 at 11am EST (9:00am CDT, 7:00am PDT, 3:00pm BST. (If The webinar will give attendees tools and strategies to: Onboard New Agents Rapidly: Tailor your internal structures, tech and training strategies for each channel and niche of customer service to reduce onboarding time and get your agents on the phone on Day 1.

Using Customer Reviews, Advocacy, and Referrals in Your Journey Map

Speaker: Jeremy Boudinet, Marketing Manager, Nextiva

Customer reviews and referrals are invaluable assets to a company--with them, you can build a worthy reputation, attract new customers, and improve your CX. But if you have to beg a customer to give a review or referral, you're doing it wrong. Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map. The best customer experiences go beyond the sale. Join Jeremy Boudinet, Marketing Manager of Nextiva, and learn the tools for getting that glowing review.

Top 5 Most Popular ChurnZero Webinars to Watch and Share

ChurnZero

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on.

Customers say the darndest things

GetFeedback

WebinarsCustomer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it.

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Webinar: The essential CX skills and tools for 2020

MyCustomer

Engagement Webinar: The essential CX skills & tools for 2020

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Webinar: Thinking is Bad

Heart of the Customer

nanoRep and I recently partnered on a webinar to discuss reducing effort in your customer experience. The post Webinar: Thinking is Bad appeared first on Heart of the Customer. We discuss the Customer Effort Score, simplicity, and how to use self-service to prevent customer disloyalty. You can view a summary at [link]. Enjoy! No related posts. Customer Effort Customer Experience Events Resources

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The State of Self-Service in 2021

Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction

Join Brian Morin & Helena Chen for their webinar about the very latest insights on how different industries are going deeper into self-service for call types and chats that have never been automated before. Moreover, come away from this webinar with an understanding of how these new capabilities can apply to your business.