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Your Top 3 ROI Questions, Answered

InMoment XI

If you’re like the majority of CX practitioners (CX Network’s “Global State of CX” report shows that it is the second highest concern for CX practitioners), you likely have quite a few ROI questions. Your Top 3 ROI Questions. In order to showcase the ROI of your CX program, there are going to be calculations involved.

ROI 493
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Struggling to Prove the ROI of Customer Experience? You Could Be Missing These 3 Keys to Success

InMoment XI

More than ever before, proving the ROI of customer experience is absolutely vital. To reach the goal of a truly effective, ROI-focused CX program, we cycle our customers through our five step framework. A Common CX ROI Misperception. 3 Keys to Prove the ROI of Customer Experience. Those steps are: Design.

ROI 557
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4 Keys to Transforming Your CX Program to an ROI-Focused, Revenue Generating Machine

InMoment XI

And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. The key to facing these challenges is to build an ROI-focused customer experience from the ground up (and not as an afterthought). 4 Keys to an ROI-Focused CX Program.

ROI 493
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A New Take on ROI: Reduce Failure Demand to Save on Business Cost

InMoment XI

My name is Ton Luijten, Customer Success Director + Data Science Lead in APAC—and in this post I’ll help you unlock a new take on ROI —through failure demand. When we manage client programs at InMoment, return on investment (ROI) is always top of mind. Let’s take a look at how considering failure demand can help you prove ROI.

ROI 493
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How Do You Measure the Success of Enterprise Learning?

Download this Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals white paper to discover the metrics you can track to prove ROI in each of these critical areas.

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Uncover Measurable ROI with Insight Communities

Alida

Discover how customer insight communities help brands build stronger relationships, reduce risk, and deliver measurable ROI.

ROI 130
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XI Café Podcast, Episode 6: Demonstrating CX Impact, ROI, and More With The Customer Show’s Mary Anne Ghobrial

InMoment XI

Forrester predicted that 1 in 5 CX programs would disappear soon—mostly due to a lack of ability to demonstrate impact and prove ROI of their CX projects. What Are Some Tips for Delivering AND Demonstrating Impact?

ROI 260
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The Complete Guide to Conversational AI for Your Business

You’ll also see how our easy-to-use, low-code bot-building environment makes for quicker and more flexible conversational AI deployments that deliver an immediate ROI. Download the eBook now to see how Conversational AI will affect your business.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

Register today! October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST

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Your Guide to Boosting ROI Through Customer Service

Today’s most successful brands understand how great customer support can grow their bottom line. Having provided outsourced customer support to some of the world’s top brands, we know what works, and now we’re sharing that with you.

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ABCs of Data Normalization for B2B Marketers

However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow.

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Your Guide to Using Conversational Marketing to Drive Demand Generation

Studies show the return on investment (ROI) of conversational marketing helps your marketing team drive revenue. Whether it’s a business deal or a personal connection, they are a driving force to solidify a foundation of trust. According to Bold 360, “81 percent of B2B buyers have left a page because they didn’t want to fill out a form.”.

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The Conversational AI Journey: What to Expect from Start to Finish

Speaker: Gary Davis, SmartAction CEO

The potential ROI when conversational automation is done right. How automating a customer service call isn’t as simple as using a script from a human interaction. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent. April 20th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT.

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Transforming the Digital Customer Support Journey

How to predict the ROI of digital transformation initiatives. Notable customer behaviours that can drive your digital support strategy. The different types of support solutions available. Why communities often serve as the cornerstone of most digital support strategies. How to manage the change process when implementing new strategies.

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CX For Skeptics: Showing the ROI of CX

This white paper will show you how to select the right method to calculate the ROI of your CX program, and who to turn to for the data to make a compelling case. In 2020, it’s critical for CX to demonstrate how their work impacts business outcomes.