article thumbnail

TechSee Launches Sophie AI, A MultiSensory Virtual Agent for Customer Service

TechSee

Sophie AI is a blend of advanced technologies including Generative AI , LLM, Computer Vision AI, Augmented Reality, and voice and sentiment analysis packaged into a virtual agent that can see, hear, talk, understand, guide, and instruct both customers and agents.

article thumbnail

Meet Zoom Virtual Agent, the next Evolution of Solvvy

Solvvy

Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers. Zoom Virtual Agent works 24/7 on multiple support channels to deliver fast, personalized customer experiences.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 ways virtual agents can boost call center efficiency

Talkdesk

From knowledge bases to virtual agents, the potential disruption that a solid set of self-service applications can bring to contact center efficiency and customer experience is unquestionable and justifies all the buzz. Additionally, virtual agents can provide sustainable 24/7 support for many contact centers.

article thumbnail

4 ways that enterprise virtual agents will evolve

Interactions

Virtual agents have come a long way. Secondly, we can expect the future of enterprise virtual assistants to expand capabilities for greater benefits to the business and the customer (and the agents). The post 4 ways that enterprise virtual agents will evolve appeared first on Interactions. But what’s next?

article thumbnail

How to Build ROI for Conversational AI

Speaker: Sofia Burton & Tiffany O'Malley from SmartAction

Agent attrition has always been a huge problem, but now the difficulties of the worker shortage make securing live agents for call centers highly competitive. Virtual agents are an expansion of your best live agent — and they can cut operating costs on average of 66%. Demonstrating those best use cases.

article thumbnail

Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.

article thumbnail

Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.

article thumbnail

Start Every Conversation with AI: The Front Door for Intelligent Customer Service

Speaker: Brian Morin & Helena Chen from SmartAction

AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI. Self-service is on the rise.

article thumbnail

The Insider Secret to Designing Virtual Agents that Surpass Your Competition

Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction

In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. How data + business logic keeps virtual agents in their "swim lane". But how do you do this? Schematics of successful interactions.

article thumbnail

The 5 Categories That Rule Virtual Agents

Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction

It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into one of 5 distinct categories. This has been true for more than a hundred clients encompassing hundreds of use cases across 12 industries.

article thumbnail

Implementing Virtual Agents: Where to Start, and How to Finish

Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

Why the performance of TechStyle's virtual agents rivals that of live agents. You will learn: What factors went into TechStyle's first decision between tackling internally or outsourcing to a partner. How TechStyle saved $1.1M in their first year afterwards.

article thumbnail

The Conversational AI Journey: What to Expect from Start to Finish

Speaker: Gary Davis, SmartAction CEO

Understanding the work involved before and after you deploy a virtual agent makes all the difference between a poor customer experience and one that’s on par with your best live agent. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent.

article thumbnail

Expectations vs. Reality: What Can an AI Assistant Really Do?

Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction

How to modernize the self-service experience with an AI virtual agent that resolves issues conversationally. What use cases are ideal for automation -- and what’s difficult for most virtual agents to get right. You’ll learn: The latest in self-service deployments over voice & chat through live demonstrations.

article thumbnail

The Contact Center of the Future with Real-Time AI

Depending on the customer base, you may have 40% of your chat, SMS, and email answered by a chatbot, 30% of voice calls answered by a virtual agent or voice bot, and only 30% actually answered by a human. An Al solution with only the highly technical or difficult calls coming to a human agent is what your organization needs.

article thumbnail

Navigating the Worker Shortage in the Contact Center

Speaker: Brian Morin, Helena Chen, and Sofia Burton from SmartAction

Key takeaways: Why there’s a shortage of call center agents during a time of relatively high unemployment. How the maturation of conversational AI tools enables virtual agents to perform on par with live agents.and more! How to mitigate the impact of an understaffed contact center with conversational AI.