Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable
eglobalis
MARCH 24, 2025
Introduction: AI-driven virtual agents, including chatbots and voice assistants, are increasingly integral to customer service operations. link] Genesys Virtual Agents: Breaking Free from the Limits of Traditional Chatbots. link] NICE Ltd. Top Benefits and Challenges of Call Center AI Automation.
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